LloydsPharmacy Reviews 

45,012
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were somewhat happy with their experience overall. However, many customers express significant dissatisfaction with the service and product quality. Consumers frequently encounter issues with their orders, including incorrect or unadvertised items, and problems with medication dispensing. The delivery service is a major concern, with many experiencing delays, lost parcels, or issues with product condition upon arrival. Customer service is often described as poor, with reports of unresponsiveness, lack of follow-up, and difficulty resolving issues. Some people also felt that the company's reliance on specific couriers like Evri contributed to delivery problems and overall frustration. Additionally, several customers noted concerns regarding the outsourcing of services to Pharmacy2U, leading to further complications and dissatisfaction.

What people talk about most

Order

Users describe negative interactions with order, with many reporting issues such as receiving incorrect... See more

Delivery service

Reviewers mention negative feedback about delivery service, with many experiencing significant delays and... See more

Product

Clients share negative opinions on product, frequently reporting receiving incorrect or different items than... See more

Service

Customers express deep disappointment and frustration with the service, often describing it as abysmal,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as non-existent, appalling,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Disappointed. Very short (11 months) ‘use by’ date on Altruist SPF50 sun spray. Ordering and delivery service was good although default courier is Evri. I opted to pay a bit extra for Royal Mail.... See more

Rated 2 out of 5 stars

I originally had a very positive experience with Lloyd's Pharmacy online but my last two Mounjaro pens only dispensed three doses instead of four doses and then after reordering I did not have my orde... See more

Rated 2 out of 5 stars

Customer service was fine, but this is largely irrelevant since they insist on using Evri, ranked the worst courier in the UK 3 years running by Ofcom. That they use this outfit to deliver prescr... See more

Rated 2 out of 5 stars

What they sent was not what I ordered nor what was advertised. When I pointed it out, they denied it. I provided proof and they just said oh we'll look into it. But I'm still out of pocket with a medi... See more


Company details

  1. Pharmacy

Written by the company

Here for you across the UK we offer high quality healthcare products, advice and services. We’re committed to your healthcare for life, and our vision is to be a great healthcare brand that’s focussed on our customers.


Contact info

2.9

Average

TrustScore 3 out of 5

45K reviews

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2.9

All reviews

(45,012)

71 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not use Lloyds pharmacy because they…

Do not use Lloyds pharmacy because they use Evri delivery service. If you order certain types of medicine and your parcel gets lost. You probably will not get a refund if Evri lose your items. Evri are a terrible company. Do not use firms if they choose to use Evri. It's a sign that they do not care, stay away from Lloyds Pharmacy.

1 April 2024
Unprompted review
Rated 1 out of 5 stars

Awful pharmacy at Salisbury hospital

Awful pharmacy at Salisbury hospital. Waiting an hour with a small child, only to ve told we don’t have the medicine you need and can’t order it in. Waste of time and still don’t have the medicine my child needs. Very unhelpful staff and would not recommend using this pharmacy.

29 April 2024
Unprompted review
Rated 1 out of 5 stars

Nonsensical text

Can anyone tell me why I can’t get my prescription when it is ready packaged after it has been prepared by the chemist
But no chemist is in the shop so the assistant cannot give it out WHY ???

24 April 2024
Unprompted review
Rated 1 out of 5 stars

Worst pharmacy ever

Worst pharmacy ever. Went to Blackburn hospital and said to get the medication from the in house pharmacy (Lloyds). Took 5 hours to get back to us to say not in stock and will need to go to the hospital and get this (which is no more than 20 steps). They came back 75 minutes later. Terrible service. I'm 38 and my worst experience in a pharmacy since I came into this world. I would give it a minus 5 star if I could

22 April 2024
Unprompted review
Rated 1 out of 5 stars

Waited 10 weeks for a prescription to…

Waited 10 weeks for a prescription to be supplied.
Told not available from supplier as out of stock.
I contacted 2 suppliers myself to be told there were no issues with supply.
I called in weekly to chase the outstanding item.
Staff not interested and told me to go back to the consultant.
After 10 weeks I was told that if they hadn't supplied the item after a month the order would be cancelled, why did no one tell me this weeks ago. Travel to the hospital and trying to park is extremely difficult.
Staff unfriendly and don't care.

2 April 2024
Unprompted review
Rated 1 out of 5 stars

Delivery poor

Delivery, uses Royal Mail, poor performance, and only two items rec'd out of ten, requiring a further delivery date. Will not use them again, I've gone over a week without waiting for two high dose items

8 April 2024
Unprompted review
Rated 1 out of 5 stars

Always a struggle to find anything in stock

They never seem to able to get any stock of even the most common medications. I was waiting for an item from November which was essential. I eventually contacted the manufacturer directly and asked what the problem was and they said there wasn’t one and to ask Lloyds to get in touch with them. I relayed all this to Lloyds multiple times but two weeks in they still hadn’t managed to dispense the prescription! So 4 months to finally get it, which is very poor. I’ve just requested 2 more items and guess what? They are struggling to get stock 🤷‍♀️ I can’t recommend them at all. The only good point is that when they do finally have your medication it’s listed directly to your door. And that’s the one star

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Too lazy to help

Today, I visited the practice nurse at my surgery in Desborough who prescribed 250 mg Phenoxymethylpenicillin and 50 micrograms/dose of Nasonex nasal spray. When I entered the Rothwell pharmacy I asked for my prescription and the assistant told me that they were out of stock of Nasonex and could not supply either of the items. I immediately phoned a trusted pharmacy in Market Harborough who told me there was an alternative called Mometasone and they agreed to dispense it to me if I wanted to visit them. As I had transport issues I went back to Rothwell pharmacy to ask if they had Mometasone. The pharmacist told me that they would not help me as Mometasone was not on the prescription from my surgery. I asked them if the Market Harborough pharmacy could dispense it why could they not? They just told me that they "were not prepared to break the law" and I would have to make another appointment. This would have delayed my recovery by another 48-hour providing I was lucky enough to get an appointment with my surgery. This incident has left me extremely angry and distressed especially when I have now had to travel to Market Harborough to get my medication. My anger has been magnified by the knowledge that "NICE" clearly states that generic medication should be offered to avoid delays in treatment and reduce costs to the

19 March 2024
Unprompted review
Rated 1 out of 5 stars

Wish I’d have read previous reviews…

Wish I’d have read previous reviews before using these absolute cowboys
Beyond shocked at the appalling lying thieves they truly are
Took a £208.95 payment for next day delivery, no parcel received as Evri lost it, they now have my item back from Evri and when I chased replacement they state will not refund as medication is unsafe due to travel time
Not my issue, you used a cheap crap courier for £2.95 and charge customers £8.95 for it
I still now have no goods and am £208.95 out of pocket
Just absolute thieves, beyond belief how they take your money and don’t deliver and then send a message saying ‘take it up with Evri’
Errr….I’m not Evri’s customer am I, I’m yours 🤦‍♀️
PLEASE AVOID they take no responsibility for anything other than taking money
Thanks goodness my wonderful credit card provider has been wonderful in helping me chargeback
Also reported to trading standards - they should not be allowed to trade

19 March 2024
Unprompted review
Rated 1 out of 5 stars

Bath RUH Lloyds pharmacy

Bath RUH Lloyds pharmacy. Plan to spend plenty of time waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting

15 March 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

You find out the true quality of a company when there is an issue. Lloyds Pharmacy are appalling. My order did not arrive, I learnt the packaging had been damaged, Lloyds did not inform me. I ask for my items to be reordered and sent next day, THIS WAS NOT POSSIBLE one week later I am still waiting. They just blame the delivery company EVRI. I pointed out I made the purchase from them, completely uninterested.
There are other online pharmacies please use them.

8 March 2024
Unprompted review
Rated 1 out of 5 stars

Lloyd's Pharmacy limerick Roxburgh

Visited my local Lloyd's Pharmacy in limerick roxboro shops to collect prescription the pharmacist Serxio Nieto was rude and refused me my medication as he said it was a repeat prescription and it wasn't due.told him it was requested from my doctor today I got irritated with him as I felt he wasn't listening. he chose to feed my irritation with a serious lack of customer service and was being a complete tool do not recommend this Pharmacy

11 March 2024
Unprompted review
Rated 4 out of 5 stars

200mg Ibraprofen- BUY THESE!!

200mg Ibraprofen- BUY THESE!!
Lloyd's CHEMIST Ibraprofen 200mg painkillers ACTUALLLY cured MY BAD TOOTHACHE!
IM STUNNED! Had 2 lots of awful TOOTHACHE 😖 ON 2.3.24! Ordered Lloyd's Pharmacy Ibraprofen 200mg x 96 tablets off Ebay! Tiny small tablets, easy to swallow, not too big! 2 later days my awful TOOTHACHE has reduced to around 15% pain! Take 3x3= 3 tablets every 3 hours if possible!
Use these pills and ANBESOL10% tooth gel and my awful TOOTHACHE has reduced! Crying happy tears not tears of pain!
Grab Anbesol tooth gel, these Ibraprofen Sensodyne Toothpaste, the salt in it helps the pain and Rescue Remedy drops! I feel better! And ice packs on the painful tooth! Brilliant! UK 🇬🇧 5.3.24

4 March 2024
Unprompted review
Rated 4 out of 5 stars

Service is slowly improving

*Update*
After a great deal of communicating back and forth and giving this company time to get coordinated, things have gotten into a flow. We ensure that my husband now always has an emergency backup of his meds and the staff does ask if we still have enough in the emergency kit. We call every month, now, a week before the scheduled delivery to ensure nothing untoward happens. With this regular communication my husband has become familiar with the various staff who answer. I would love to give it a higher rating but when we stop this regular reminder, things don't go well. I pray things get better for all of us as I do know the last 4 years have set the entire world on the literal verge of collapse.(End of update)***
The incompetence of this company is staggering! They have repeatedly botched scheduling deliveries for my husband's rheumatoid arthritis medication which keeps his body in a livable state. When people rely on something so crucial, it's imperative the dosing remains consistent. We live directly off the A9. It's not like we're living in some hard to reach area. So to fail to deliver a vital medication then to reschedule it for 10 days later is completely inexcusable! This is not the first time this has happened. Once is forgivable - repeatedly is not! There needs to be an investigation into this company for their serious negligence in handling lifesaving medications with such callous disregard for patient health!

26 February 2024
Unprompted review
Rated 1 out of 5 stars

Overpriced Now

I have used before and service is good and deliverly I have not had any problems the last order I placed is still awaiting deliverly as I cant get a refund but I will not use again, very expensive for online medication male health, use chemist4U or other providers as so much cheaper my medication was over £24 cheaper than lloyds, think they are over pricing medication I should of looked online first before ordering so my mistake, but Guys look at other providers as they are so much cheaper than Lloyds Pharmacy

24 February 2024
Unprompted review
Rated 2 out of 5 stars

Not good enough keeping people waiting

I want to know why they refuse to send items that are in stock. I have had 6 items on order for a week but they refuse to send 5 that are in stock because they are waiting for one item. This really isn't good enough.

12 February 2024
Unprompted review
Rated 1 out of 5 stars

They sat on my emergency prescription…

***UPDATE***

Waited a couple of hours this morning to see if they would have the decency to call me. How foolish of me. Called them, told a Manager would ring me back in 10 mins. 1 hr later, no call. Phone them again, to be told they have absolutely no idea where my medication is. I really don't know whether to laugh or cry. An hour later, I'm still waiting for them to call me back with an update. Their service just is not fit for purpose. They have some how tried to justify this debacle by saying I should never have been told at 5.30 on a Friday that they were sending it out to me same day delivery. This does not justify losing my prescription, only highlights the utter incompetence

They sat on my emergency prescription for 5 days, and counting. They've had it since Monday. I chased it up on Friday, still they had not sorted it. Recieved a cal at 17.30 advising that they were sending it out to me via courier but, due to them being in Essex and me in Cheshire, it would probably be the early hours of the morning. I was promised that they were delivering to me. Waited up until 4am!! Shocker, no delivery and no explanation. I hope they're all having a wonderful weekend. Mine has thus far been spent in bed ill, as a direct result of them failing to provide my medication. Incompetent and compulsive liars. A formal complaint will be submitted on Monday.

16 February 2024
Unprompted review
Rated 1 out of 5 stars

They robbed me.

I ordered online and they charged me TWICE but i never got the order confirmation, so they never sent me anything. I lost over 300 euros and they wont even answer my emails. Worst experience ever.

8 December 2023
Unprompted review

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