LloydsPharmacy Reviews 

In conjunction with SHL London, this company is paid to fulfil prescriptions for STI's.
If you still want to be waiting 2 weeks later for them to dispatch your medication, having spoken to them twice over the phone regarding the same query and then being told that you still have to wait while they review things, by all means use this absolutely awful, dreadful, waste of time and energy company for your online prescriptions. Otherwise go to your local sexuual health clinic and pick up your prescription there.
Just as well the STI I have isn't life changing or threatening because Lloyds Pharmacy online wouldn't give a hoot.
I strongly suggest to Sexual Health London (SHL) to review your contract with Lloyds Pharmacy as soon as it is up for renewal and give your lucrative contract to a Pharmacy that can actually sort out the prescriptions for your customers and ensure they receive them in a timely fashion.
Lloyds Pharmacy has got to be the worst online prescription provider I have ever come across.

Please please read all reviews and don’t go near this company! I have been waiting for my Wegovy and it’s been with the couriers for over 4 days, Evri has 0 customer support and has said the same thing everyday that they will deliver my parcel between 7.30 and 8.30pm and then changes to 8-9pm. I have tried to contact Evri and get grammatical errors on the email response. And when I contact Lloyds pharmacy it’s practically the same, the first 3 paragraphs and cut and paste and they manage to just say words without meaning anything.

This is so frustrating and stressful, and have absolutely no care. It’s so sad, I really thought I’d found the perfect place. PLEASE don’t do this especially if you are ordering Wegovy, I can’t imagine the stress of waiting for your next months injections and having a gap between shots.

I made a one-off online order request on the 3rd Jan '23, took a month for the online Doctor to approve it, and a further month for Evri to deliver it. In this time, Lloyds trid to sneak in a £42 monthly subscription plan. Never asked for it, Never agreed to it, Lloyds just assumed it, than expected me to manage or cancel it. This outfit is getting worse by the month. First, they closed Pharmacy collection, then they closed the Pharmacys and now its all home delivery by Evri.

Absolutely useless service.
Requested triptans for migraines - one pack only - answered all the questions including who diagnosed me with migraines (neurologist)
Without following up with any questions, my request was denied and I was told to see my gp (who has already diagnosed me) as there could be something wrong. Also told taking triptans too frequently can also cause migraines (I have only taken them once before years ago yet this made me sound like a drug addict)
All of it could have been cleared up with a couple of questions as I have had migraines for 2 decades and they have been investigated thoroughly, instead I now have to find an alternative pharmacy who will hopefully not make me feel awful for requesting pretty standard meds

Service is appalling and in no way suited to be a pharmacy. They use cheap couriers with long delivery times and will only attempt delivery on days that suit them.

I have been waiting weeks for my prescription and spend days complaining to Llyods Pharmacy and Evri. The amount of time I have spent trying to get my prescription is a joke.

I would advise people to use other pharmacy providers with next day delivery.

Ordered 2 items for her indoors.

anyone want to guess how many they haven'got?

Here's a clue, it's more than 1

What an absolute shower

Ordered on Lloyds Pharmacy online doctor page using my account. They took the money straight away from my credit card ( £205) however, since then I am locked out of the online account. I can see there is some message there but I cannot access my account past that point.
Have been calling their customer service number- no one is picking the phone. There is no email contact for IT / account support. Finally today, I pretended to be another pharmacist and press that option and managed to speak with customer service but they say they cannot help. I asked for a refund - that the money is returned to my credit card which I used for the payment, however, he was insisting he can’t do that because the account is in the name of my husband, even though is registered under my email address and I paid with my own credit card for the order. So, he can’t do anything and they are holding my money and no order, the account is blocked and no IT email help is available. This has turned into a nightmare and I can’t get refund to my own credit card with which the order was paid. No one to turn to - only the phone they don’t pick up.

Ordered online. 10 days & still had’t arrived. Contacted them. They’d forgotten to post my order & no apology.

Shockingly unprofessional pharmacy based ar the Royal London Hospital, which is clearly reliant on the trade that it receives from the Hospital's in and out patients. Unclear signage on where to queue (you drop the prescription at one counter and collect from another). I was given a ticket and told the waiting time was 40 minutes, everything was manual so I had no idea where I fell in the queue. During my wait, I witnessed one of the technicians being extremely rude and argumentative with one of the patients. She was completely unprofessional and childish and this is not what one would expect from a healthcare 'professional' in a medical setting. Furthermore, as you can see beyond the counter, the technicians were sharing personal jokes and laughing and giggling. When it was my turn to collect the medication (over an hour later), the same technician who had argued with the patient before was rude and abrupt. There doesn't seem to be any channel to make a complaint, hence why I'm leaving a review here. Thankfully my visit was a one off.

Paid over £100 for medication that I never received. When I tried to get in contact with them to find out where my order is, I received an automated email and a phone number that doesn't appear to actually work.

Purchased a product online. They confirmed the sale via email. 3 days later a refund appeared in my account. When I asked why they said out of stock. I checked for the product elsewhere and realised by the prices that they had massively underpriced it in the 1st place and decided to withdraw from an agreed sales contract by telling lies. I challenged them and was ignored. Lies from a pharmacy! Would you trust your medical needs to this lot? Lesson learned, steer clear.

Waste of time. The app says they sent the prescription to my gp last week. Just called the surgery today and they’ve only just received it so now I won’t get my medication in time.

Ordered a heart rate monitor from Lloyds online, which arrived with a 2 year garantee.

During its gaurantee period it went faulty, so i
e mailed Lloyds pharmacy and no reply forthcoming.

So i have returned the heart rate monitor, along with receipt and returns form with all my details on and explaining the issues.

I have proof of posting, which is dated 19th December 2023, still no communication or refund offered from Lloyds pharmacy.

I have emailed them again to chase this issue up, will wait to see if this encourages any response.

Since my reveiw above, Lloyds pharmacy has e mailed and stated that their e mail system was experiancing "technical isses" and could i e mail over proof of posting for returned item.

I have done this on the 11th Janary 2024, and followed up with another e mail asking for an update. I have received nothing in return.

This has been going on since last year, terrible customer service, they now have my returned item and not refunded me.

Time to take out a small claim against Lloyds pharmacy, expected better from them and will certainly not be using them again.

Really please with the service in sheffield. Had to pick up an emergency perscription and it was all sorted within a few minutes. life saving!

Joined this well known Pharmacy. Thinking I would be better off ordered a prescription 19 days later still not available gone back to old pharmacy
Avoid this company no care or consideration from them I finished up out of tablets and no explanation Terrible Service

Lloyds chemist RLI absolute rubbish the wait is unbelievable. Was sent my prescription 2 hours previous to me collecting it. They hadn't got round to doing it. Same every time. Does not deserve one star.

It’s been 6 months plus and you are still out of stock on my anti-sickness. I think I’m going to switch back to pharmacy2U because they know how to re-stock!

All prescriptions on time and delivered to me. Thanks

I had an online consultation with a Lloyds GP and they were very efficient. Thank you!

This has to be the worst pharmacy ever I know times are difficult but not once in the past year did I get my full prescription having to go back and forth the staff are rude and unhelpful the opening hours seem to be as suits them on the day