LloydsPharmacy Online Doctor Reviews 16,307

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and user-friendly online experience, highlighting the quick responses and easy navigation of the website. Many people appreciate the speed of the consultation and approval process, often leading to prompt delivery of their orders. The overall reliability and helpfulness of the online doctor service are frequently mentioned as key benefits. However, some customers also noted issues with delivery services, experiencing delays or lost orders, which occasionally led to dissatisfaction. A few other people also felt that the order process could be improved, particularly regarding specific requirements like video submissions for certain medications or limitations in explaining medical conditions within the provided text boxes.

What people talk about most

Service

Customers consistently note positive experiences with service, praising its efficiency, professionalism, and... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise the very quick and... See more

User experience

Consumers generally find the user experience to be positive. Many reviewers praise the easy-to-use website,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick responses, with... See more

Order

Reviewers mention ambiguous feedback about order. While some customers report a good ordering process, with... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more

Rated 5 out of 5 stars

I’ve had a great experience with Lloyds pharmacy online. The website is incredibly easy to use, making it simple to find exactly what I need. The advice provided has always been clear, helpful, and re... See more

Company replied

Rated 5 out of 5 stars

I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests... See more

Rated 5 out of 5 stars

Great service even during weekend hours. Needed my repeat prescription of birth control. Good health and safety checks. My prescription was approved by a consultant quickly and the whole process took... See more

Company replied

Rated 3 out of 5 stars

My review rating for this company has changed due to fact there customer service reply to my original post I have to say if you don't have weighing scales do not bother, it will be a complete was... See more

Company replied

Rated 3 out of 5 stars

I liked that my order arrived the next day. What was annoying was the lack of Lloyds being helpful. My bank account had a ghost cheque from some one else's account put through it making it £41,000 i... See more

Company replied

Rated 3 out of 5 stars

Easy to navigate site and find what you need quickly response from consultation. The increase in the price is disappointing and my score would be higher if not for that. No promotional discounts f... See more

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Rated 5 out of 5 stars

I am always pleasantly surprised with the online Lloyds doctor. I can’t fault at all, easy to use, quick to respond, informative and offers further advice. I was able to obtain the cream I wanted for... See more

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Rated 5 out of 5 stars

Ordered item which Royal mail lost. Refund issued with no problems. Great customer service and support Would definitely use again. Thank you so much.

Rated 5 out of 5 stars

Quick to deal with the issue. When there was a problem with their delivery partner, Lloyd's pharmacy worked really hard and quickly to solve the issue, meaning there was no delay in my treatment

Company replied

Rated 5 out of 5 stars

I have used Lloyds Pharmacy on line several times and would wholeheartedly recommend! No issues with the very quick delivery

Company replied

Rated 5 out of 5 stars

Well, nice and trustful online pharmacy to buy. Online doctor always helpfull. Delivery on the time… Thank you so much!!

Rated 5 out of 5 stars

Service was good, easy to find and order. Doctor replied and approved with care and speed. Using this service few years now and always have just good experience

Rated 1 out of 5 stars

Absolutely appalled at the service here. Two weeks and still no order. A constant loop of messages that repeat the same instructions, take far too long to be answered and take no heed of the respons... See more

Company replied

Rated 1 out of 5 stars

I am a new customer who has been trying to use a promo code available to new patients since I signed up on 28/9. Trying to speak to customer service is like pulling teeth. All I want to do is order m... See more

Company replied

Rated 5 out of 5 stars

After a procedure in hospital and many other distractions I didn’t notice that I was running out of medication that was previously prescribed through Lloyds Online Doctor until I only had a few days s... See more

Rated 5 out of 5 stars

Everything was well explained and I felt confident that I was getting good advice on the medication in question. I would comment that some of the questions that one had to answer only had "Yes" or "No... See more

Rated 5 out of 5 stars

The process of order and delivery is very efficient and punctual. Furthermore if there are queries that cannot be resolved on line one can call and speak to a clinician

Rated 5 out of 5 stars

Hi, You deserve more than 5 stars 💯🙏💯. I ordered and in 2 days arrived my item so happy,and i appreciate it for everything.I will order more 💯 I will recommend you Lloyds Pharmacy to everyone.... See more

Rated 5 out of 5 stars

I recently placed an order with Lloyds Pharmacy and was thoroughly impressed with the level of service provided. I submitted my order on Sunday, and by Monday the team had already reviewed all neces... See more

Company replied

Rated 5 out of 5 stars

Have used it before and always fast safe delivery . Easy site to use and consultation before they send rapid

Rated 5 out of 5 stars

Brilliant service! Speedy delivery. Thorough in pre clinical assessment to give you confidence in safety measures being used by clinicians. Responsive to queries. Can’t recommend enough!

Company replied

Rated 5 out of 5 stars

Easy to navigate website & questionnaire. Result very quickly notified & treatment prescribed. Fast despatch & delivery via Royal Mail. No complaints at all.

Rated 5 out of 5 stars

Very thorough assessment of my overall health as well as my clinical problem. Felt reassured by the whole process.

Company replied

Rated 5 out of 5 stars

Online consultation was straightforward and easy to complete. Results came back very quickly. Medication received in three days

Rated 5 out of 5 stars

Always check my health prior to Monjaro delivery Lloyds support network is Amazing Many Thanks

Company replied

Rated 5 out of 5 stars

The service is professional. Whether the product I purchased is right, will only allow time to tell.

Rated 5 out of 5 stars

Online consultation is so quick and easy and you get a response within minutes, excellent service from Lloyds.

Rated 2 out of 5 stars

Order accepted and approved immediately, however waited 4 days after video submitted before they messaged to say video wasn’t clear enough. Have now resubmitted but received nothing further. Looks lik... See more

Company replied

Rated 5 out of 5 stars

Prompt, efficient, easy to use service. Ordered medication on 03/01/26 and it was delivered on 07/01/26.

Rated 5 out of 5 stars

The consultation was very easy to follow with a clear process. The swift response was also helpful

Rated 5 out of 5 stars

A really good customer experience. Easy to navigate through the website and doesn't take long at all.

Rated 5 out of 5 stars

Very quick though easy online consultation. Answered truthfully and quick decision Very discreet highly recommended and very trusted healthcare professionals

Rated 1 out of 5 stars

Used to have no issues but apparently they’ve partnered with someone new to dispense and dispatch. Since then I have paid for express delivery twice and both times the order was late. This time by day... See more

Company replied

Rated 5 out of 5 stars

Very quick with the response Good questionnaire easy to use I found doing the video was a bit difficult

Company replied

Rated 5 out of 5 stars

Quick, simple process. Easy to access via an online account. Well pleased with the service

Rated 1 out of 5 stars

Incredibly poor service. Joke of a company. Staff won’t follow simple, reasonable requests. Strongly recommend using a different, more reliable service. Boots, Superdrug or just about any other pharma... See more

Company replied

Rated 5 out of 5 stars

LloydsPharmacy Online Doctor is very accessible and informative service. I am really pleased with the support and the timely response. Thank you very much.

Rated 4 out of 5 stars

They check & double check which can be frustrating, but the Doctors & Pharmacist have to be sure.

Company replied

Rated 5 out of 5 stars

Excellent service as repeat customer. Shame they couldn't send me a discount code!

Company replied

Rated 2 out of 5 stars

1. You cannot order two items together. You have to work through the whole health assessment for each item you wish to order. If your assessment requires a lot of explanatory text you have to key... See more

Company replied

Rated 1 out of 5 stars

I still don’t have my medication which I meant to take tomorrow and now the chemist is closed until Monday, which is far too late. I ordered and it says ready for collection, went same day, said they... See more

Company replied

Rated 1 out of 5 stars

Ordered a perscription and paid for next day delivery, that was 7th Nov, it is now 27th nov, money paid no delievery. When contacting Lloyds they simply forward to their partners. Not good enough, my... See more

Company replied

Rated 4 out of 5 stars

Very easy to apply and get assessed. Would be good to change the prescription from 10mg to 20mg but no option to do this

Company replied

Rated 1 out of 5 stars

I would like people to know before they enrol with the monjaro weight loss jab Yes it works well and I did lose weight but it’s very expensive and if you miss your next order for what ever reason re... See more

Company replied

Rated 5 out of 5 stars

Because its been so straightforward about your orders I've had no problem and I recommend


Company details

  1. Online Prescription Medication Vendor
  2. Women's Health Clinic
  3. Online Pharmacy
  4. Pharmacy
  5. Travel Clinic
  6. Weight Loss Service

About LloydsPharmacy Online Doctor

Written by the company

LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups. As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
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Rated 4 out of 5 stars

your site is easy to navigate and info…

your site is easy to navigate and info is helpful.

17 March 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Roger,

Thank you for sharing your experience with us. We’re glad you’re satisfied overall and value your feedback as we continue to enhance our service.

Kind regards,
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

Lloyds Pharmacy

I have used Lloyds Pharmacy on line several times and would wholeheartedly recommend!
No issues with the very quick delivery

6 March 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Steve,

Thank you for your 5-star review. We’re pleased to hear that you had a positive experience with our service.

Kind regards,
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

First class service

Everything was well explained and I felt confident that I was getting good advice on the medication in question. I would comment that some of the questions that one had to answer only had "Yes" or "No" answers, but they concerned things that could vary from time to time; one question in particular I had to answer "No" when the more truthful answer would have been sometimes or, even, occasionally. This is a small beef, but I was rather irritated by it and I was hesitant as to how to answer. But the service was excellent and I received an answer quickly and the medication arrived the next day.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Confidence in the system

The response from the medical team is virtually instant. Even if you have had a break from your medication they keep in contact ,which gives me confidence in the system.

4 March 2026
Unprompted review

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