Livewell Reviews 

1,533
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

DEFINITELY CONS AVOID THIER AMAZON STORE, AVOID THIER WEBSITE. BOUGHT A MOBLITY SCOOTER LAST YEAR MAY 2024 AND BY MARCH 2025 IT STARTED HAVING PROBLEMS. I CONTACTED THEM COULD NOT REACH THEM TO GET I... See more

Rated 5 out of 5 stars

Bought for my wife. Rapid delivery. Good price. Wheelchair appears solidly built. Large wheels, cushioned seat give comfortable ride. Easy to fold. Rather heavy for loading into car boot but manag... See more

Rated 5 out of 5 stars

Great service by Livewell. Original Instafold wheelchair had an electrical fault which was checked and confirmed by 3rd party engineer. Fix was not apparent so a replacement chair was sent to us which... See more

Rated 5 out of 5 stars

What amazing customer service from Karen when there was a problem, after a year, with the wheelchair. We rang her on 3 occasions to request parts which were sent via DPD. It was a fabulous experience... See more

Company details

  1. Mobility Equipment Supplier

Information provided by various external sources

Established in 2008, Livewell have become a destination brand within the UK for mobility equipment and independent living aids. Specialising in the online supply of goods, Livewell sell multiple mobility products including mobility scooters, electric wheelchairs, adjustable beds, bath lifts and other walking aids. Livewell offers next day delivery for all orders placed before 5pm, with a two year warranty on it's own exclusive lines and a price match promise to back it all up!


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4.2

Great

TrustScore 4 out of 5

2K reviews

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4.2

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(1,533)

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Rated 5 out of 5 stars

Beautifully made wheelchair and I'm so…

Beautifully made wheelchair and I'm so happy it was a black Friday deal as I've been waiting to afford one. As soon as I saw this one I knew it was perfect for me, excellent delivery service, polite driver, would highly recommend to friends and family and maybe even a stranger or 2, I've been housebound now for 4 years, I can honestly say I was in floods of tears realising I can be independent again now, I just wish I could get some pre owned car boot ramps now as they're now too expensive. Regarding this wheelchair, it's amazing and charges quickly. Thanks for giving me a me a chance of independence again xx

1 November 2023
Rated 5 out of 5 stars

Look no further best wheelchairs

From start to finish it was made easy to order my mum’s wheelchair, the person on the phone was very helpful and explained everything about the wheelchair.and it was delivered within the time frame, I would recommend livewell to anyone looking for a wheelchair👍🏼

3 November 2023
Rated 5 out of 5 stars

Great Customer Service

Great Customer Service, the lovely lady helped me with all my enquiries. She went through all the things that I needed to know about the product and was very professional and friendly. Would highly recommend.

2 November 2023
Rated 5 out of 5 stars

Highly recommend!

Needed to get transit wheelchair , this one was the first one that came up when I searched the web. Decided to telephone instead of online. What a helpful lady I spoke to, answered all my questions , I then decided to go ahead and purchase it. It was delivered next day ,so glad I bought this so well made and value for money.ideal for my partner’s requirements. Couldn’t recommend this product and the Compay highly
enough.thank you.

4 November 2023
Rated 5 out of 5 stars

so polite and professional on the…

so polite and professional on the phone. I called first to check stock of the scooter. took payment over the phone. filled out the vat exemption form .i had to do nothing. delivery arrived the next day. parcel undamaged. scooter undamaged. awesome service. others should follow your lead. will be ordering more items in the future. Thanks

1 November 2023
Rated 5 out of 5 stars

Shower Stool which arrived a little Wonky???

I ordered a Shower Stool which arrived 2 days later, impressed, but unfortunately had a small fault after trying to put it together. Oh no!!!!!! So emailed Livewell, got a super quick reply advising me not to worry as a replacement was on its way to me, which has just arrived, one day later, even more impressed.
Easily put together by me (67yr old lady) and is now ready to go in my shower.
Wonderful service and will definitely order from them again. Thankyou Livewell

1 November 2023
Unprompted review
Rated 2 out of 5 stars

Customer Service at its finest... not!

Wanted to order an item from the Website.
Had 5% (with a code) off before the weekend - 10% off (with a code) at the weekend...
Logged in today and it mentioned 10% early Black Friday deal today - I thought it would also include a code (nope!)
The price before the code was just under £300.. The same as last week..

Phoned Customer Services who told me that the current 10% was included already - so basically offering zero discount compared to last week and an inflated figure with a 10% amount included now..

Was told that i f I wanted it cheaper I should have ordered last week (sarcasm at its finest!!!)
All in all, I needed the chair for my elderly mother, so had to order it anyway (at full price!!)
Disappointed with the Site / Customer Service.. Plus over paid by £30
Just hope the chair is ok!?!?!

1 November 2023
Rated 1 out of 5 stars

This item is not required

This item is no longer required, its not been used and only opened the box because Livewell wanted us to take photos of it for return. We paid £15 to return it at our own cost and we requested a refund weeks ago for the item which was just under £90. These people said it would be refunded by yesterday and it was not, now we have to wait even longer with no idea if or when they will pay it back ! Not a good company, others would have refunded straight away...

6 October 2023
Unprompted review

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