LIVEWELL Health Reviews 

509
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for their welcoming attitude, deep knowledge, and ability to make everyone feel completely at ease. People also appreciate the seamless booking process and highly tailored treatments that effectively relieve stubborn muscle tension and pain. Though some reviewers noted that certain intensive sports massage sessions could occasionally feel physically uncomfortable, consumers still found the overall results truly beneficial. Reviewers frequently discuss the relaxing atmosphere and clear guidance provided, ensuring visitors understand every step of their recovery journey. Consumers look forward to returning for future appointments because the service consistently delivers wonderful results.

What people talk about most

Service

Clients share profound satisfaction with the service, frequently highlighting professional therapists who... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

User experience

People report positive experiences with user experience, highlighting how every treatment is bespoke and... See more

Booking process

Consumers find booking process to be a source of great satisfaction, highlighting that the entire procedure... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, frequently praising knowledgeable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Becca and Sophie treated us during our 9 day Tour de France Femmes challenge for Cure Leukaemia. They were a crucial part of my success on this challenge, often giving me three massages a day, morn... See more

Company replied

Rated 5 out of 5 stars

Ben knew exactly where to treat and how to massage it. What was even better was as he went along he worked on giving me hip movement and leg extension which has really helped me move again and be able... See more

Company replied

Rated 5 out of 5 stars

I’ve seen Mike twice now for back, hip and hamstring issues, and both times he’s been brilliant. He really knows what he’s doing — he quickly figured out what was causing the pain and gave me prop... See more

Company replied

Rated 5 out of 5 stars

These folk were at the Great North Swim providing free massages to all the weary and achy swimmers and runners. The staff were delightful, in particular, Nicole who totally soothed my shoulders and ca... See more

Company replied


Company details

  1. Sports Massage Therapist
  2. Fitness and Nutrition Service
  3. Personal Trainer
  4. Physical Therapy Clinic

Written by the company

LIVEWELL is the leading Health and Wellbeing company in the UK and Europe LIVEWELL has been providing a high level of health care to elite sports people, the general public, events and corporate clients since 2012. We have over 120 therapists across the UK servicing clients in the way of Massage, Fitness, Physiotherapy, Nutrition and much more. We also provide pre and post event recovery services to over 220 events across the UK and Europe and also provide wellbeing services to more than 450 corporate clients across the UK. With a Head Office based in Birmingham we have a great central location of which we can service all our clients across the UK. All of our therapists are some of the highest qualified sports massage and soft tissue specialists in their fields with a minimum of 3 years university education and degree behind them. The vast majority of our therapists then go on to do a further 1 or 2 years taking their soft tissue specialisms to levels 4 and 5, meaning they are in the best place to help you with your injuries or to help you maintain your sport injury free. With our expertise our clients agree they get the very best service through LIVEWELL for every eventuality they may come across in general day to day life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(509)

92 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, informative. Left feeling confident with the advice given.

14 September 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Leeanne, thank you very much for the review. Please do let us know how we can improve the 4 star next time!

Rated 5 out of 5 stars

Sophie and Becca were outstanding

Sophie and Becca were outstanding. Each time, they’d ask which body part needed help and they gave 15 minutes of treatment specifically. The massage room became a social hub as well, as people used the boots and massage guns.
They’d set up anywhere - even at lunchtime. I’m sure that’s why my legs felt fine all the way through. Thank you! 😀

31 July 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Jill! 😎🤩

Rated 5 out of 5 stars

My deep tissue massage with Jess was…

My deep tissue massage with Jess was absolutely what I needed. Jess listened to my concerns and worked on problematic areas in my back, neck shoulders and calf muscles. I will definitely return for further treatment

25 August 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Emily! What a lovely review

Rated 5 out of 5 stars

Amazing knowledge

Amazing knowledge, so invested in getting your body back on track. So friendly and passionate about what they do. Magic hands that really get you where you need it most. Thank you.

1 August 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Katie 😊

Rated 5 out of 5 stars

Fantastic treatment on Tour de France Femmes route

Becca and Sophie treated us during our 9 day Tour de France Femmes challenge for Cure Leukaemia.
They were a crucial part of my success on this challenge, often giving me three massages a day, morning, noon and night. Every treatment was bespoke, based on my particular needs each time.
Not only did they help me complete the challenge, they also ensured I finished it feeling physically strong and able to recover quickly afterwards.

8 August 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Madeline thats a great review!

Rated 5 out of 5 stars

I have used different people over the…

I have used different people over the time and I’m happy with the treatment and would recommend her to anyone as my body feels so much better and I have already booked another appointment

13 August 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much James!

Rated 5 out of 5 stars

Superb massage therapist

First time booking with this company and the whole booking process was super easy, Kay my massage therapist was so warm and welcoming when I visited and explained everything in so much detail. The whole experience was amazing I had a Swedish Massage and was so relaxing and would happily return, highly recommend this lady very professional and great at her job.

11 August 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you for the amazing review! :)

Rated 5 out of 5 stars

Really good experience

Really good experience, went in to see Millie and helped with neck and shoulder pain, whilst making it very relaxing

8 August 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Louis !

Rated 5 out of 5 stars

Livewell Lisa

Lisa arrived on time and after discussing areas of treatment delivered a great targetted massage.
Definitely will book again and highly recommend her.

5 August 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Graham!

Rated 5 out of 5 stars

Great massage would recommend

The massage therapist Millie was there to meet me at the door and was warm and inviting. The massage itself was amazing and made me feel lighter. She also made me feel comfortable by talking to me and ensuring that I was comfortable with the pressure of the massage.

8 July 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Aishah!

Rated 5 out of 5 stars

Lisa was absolutely brilliant

Lisa was absolutely brilliant, helped me out a lot and relieved a lot of pain I didn’t realise I was actually in. Already booked in for another sessions, would definitely recommend her to anybody looking to get a proper massage.

6 July 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Luke!

Rated 5 out of 5 stars

Fantastic service from Livewell

I had a fantastic service from Livewell at the Luna 24hr Relay today. They went over and above to support me with a soft tissue problem to help keep me in the event. Thank you! 100% recommend 👍

4 July 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Sarah for such a lovely review :)

Rated 5 out of 5 stars

Massage and Reflexology Sessions

We've booked massage and reflexology therapists from Livewell for the past couple of years as part of our Staff Wellbeing Day at the college.

The therapists come well equiped and have always been really friendly and welcoming to our staff providing them with a short moment of relaxation out of their busy schedules.

Thank you

30 June 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Lindsay!

Rated 5 out of 5 stars

Lymphatic drainage massages

I had great bulk booking of lymphatic drainage massages and couldn’t be happier with the experience. The therapist was very welcoming, and took the time to focus on the areas where I needed it most. I felt relaxed, refreshed, and with much less tension. I highly recommend them and will definitely be booking again!

28 June 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Nin ! 🥰 we are so glad about your experience!

Rated 5 out of 5 stars

Eva was ultra professional

Eva was ultra professional, very skilled and ensured I was comfortable throughout the treatment.
Would certainly recommend.

21 June 2026
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much for your lovely review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look