The staff were really helpful in assessing our requirements for medical insurance to ensure we got the cover we wanted. Thank you for your patience
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We 3 operators helping us make some really good informed decisions around the crossover to another company - efficient and knowledgeable. And finally settling into another much more cost e... See more
I dealt with Life direct for both my home loan and life/income insurance over the last month and received exceptional service for both products. I dealt with Clinton Lawson and Meg Scotson for... See more
No following up details given, from your side neither the insurer side. I'm just waiting for any information to show up to understand even how is the process to claim for ex. Does the insur... See more
Company details
Written by the company
LifeDirect was launched in 2005 as a way for Kiwis to compare and buy insurance from NZ’s largest insurers online. If you’re looking for insurance, head on over and start a free quote online to compare policies without hassle.
Contact info
1/10 Hutt Road, Petone, 5012, Wellington, New Zealand
- 0800 800 400
- team@lifedirect.co.nz
- www.lifedirect.co.nz
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Very good experience they help to…
Very good experience they help to choose the right policy
Smooth service
Great website and amazing staff
The ease of this website is outstanding, and the customer service is even better!
When I needed help with my policy a staff member called me within hours and was very helpful and efficient. Highly recommend!
Excellent assistance by appointed agent
I was very impressed with the…
I was very impressed with the promptness that my call was answered and the friendly helpful service. I received a call back the same day and the process of setting up our new policy was underway. As the the process progressed I was kept informed by phone or email.
We now have a policy that suits our needs. I would not hesitate in recommending Life Direct to a friend or family member.
Benjamin was very polite and helpful…
Benjamin was very polite and helpful and he gave me flexible options for my medical. I will recommend this service to my friends and family.
Ray was patience & helpful with the…
Ray was patience & helpful with the whole process.
They were prompt and kept me up to date…
They were prompt and kept me up to date with where my application was at and I was really happy about this. It gave me peace of mind
Very helpful
Very helpful, quick to repond and website was easily to compare policies
Excellent service and communication
Excellent service and communication. Laura and the team was super helpful and made the process smooth and easy.
Ben listened to me
Ben listened to me. 1st rule of customer service. Tailored the product to what I needed and what I could afford. What more can you ask for?
Highly recommended
I thought I was just using a comparison tool when I found life direct. I was so pleased to find out what great service they provide! Bruno helped us with our policies and was so friendly, helpful and patient!
The response of my online application
The response of my online application. Patience and understanding on the part of Life Direct.
The process took a bit longer than I…
The process took a bit longer than I expected, but I also had to take part of the responsibility due to personal business. I didn't fill out the requirement form immediately, but I sent it back until the process was completed; it took over one month to get my policy approval. I think it has space to improve it.
My experience with Life Direct has…exceeded expectations
My experience with Life Direct has exceeded expectations. The benefits keep coming, amazing discounts, special offers, and really good incentives for personal motivation to improve my health. The service is outstanding as is value. I highly recommend using Life Direct, wish I’d changed providers years ago through them. Extremely grateful.
Had a very bad experience with Grant Richardson
Had a very bad experience with their insurance broker Grant Richardson. He is very rude person and he called me an idiot when I asked him to call me later because I am busy and asked him to send me an email. I was in meetings and disconnected the phone but will never recommend this bushy man and his company

Reply from LifeDirect
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