Lepetexpress Reviews 

337
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently mention that the drivers are extremely friendly, professional, and helpful throughout the entire journey. Customers also deeply appreciate the clear communication and comprehensive support with travel paperwork, making cross-border pet transportation remarkably smooth and stress-free. Some people were dissatisfied with the customer service, noting that specific interactions felt harsh, unaccommodating, and completely lacking in empathy. A few reviewers also described distressing instances of rude communication and unexpected unfriendliness from staff members when handling travel queries or document issues. Others mentioned feeling unsupported or dismissed during stressful moments when trying to resolve scheduling problems.

What people talk about most

Service

Clients share satisfaction on service, frequently describing the pet travel experience as smooth,... See more

Staff

People report positive experiences with staff, frequently highlighting the friendly, helpful, and... See more

Customer service

Users describe positive interactions with customer service, frequently praising the meticulous paperwork... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely 💯 recommend this Service if you need to get to or from France with your pet. Brenda and her team are Absolute lifesavers with this service. We broke down in our motorhome in Germany... See more

Rated 5 out of 5 stars

Absolutely fabulous experience! I was taking my dog from France to the UK, we all know how logistically challenging that can be. Le Pet Express made the experience seamless and stress free. From... See more

Rated 5 out of 5 stars

This service made bringing my dog to Europe incredibly easy. Everything is super intuitive, and I honestly didn’t have to think about anything—they took care of it all. The reminders and checklists be... See more

Rated 5 out of 5 stars

No review could do them justice after our experience. We arrived at our station quite early, but so did Stephane. He took our excess luggage, went over our paperwork well in advance, and dire... See more


Company details

  1. Minibus Taxi Service

Written by the company

Take your dog or cat with you to the UK or France! The Le Pet Express minibus travels from the UK to France (and vice versa) on the Eurotunnel with your dog or cat by your side. Booking available online and regular pick ups from Ashford Rail Station, UK to Calais Frethun Rail Station, France. Departs Ashford: 10:00 a.m. Departs Calais Frethun: 15:00


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

337 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(337)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve recently taken Le pet express

I’ve recently taken Le pet express. I arrived from Vancouver and I am so grateful to Brenda for all of her assistance along the way! I wouldn’t have made it from Paris to London with out her and pet express.

I looked at other options but none were as seamless as le pet express.
The quality of service was impeccable and my little dog actually enjoyed the our little adventure.

I’m so glad I found Le pet express. I’m going to recommend it all of my friends! I can not say enough good things about the team and the service.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, very well organised and communicated all round. Le Pet Express was the perfect start to my long journey, and made the channel crossing seem less and stress free, thank-you so much.

24 August 2023
Rated 1 out of 5 stars

Terrible company. MUST AVOID AT ALL COSTS!

Where to start? Terrible website, constantly lagging, making the booking process a living nightmare! The van is extremely uncomfortable, for both the people and the animals! The animals are all cramped together in small cages. This stresses them which causes dogs to bark constantly throughout the whole trip. The driver, Brenda is rude and lazy! Our train was waiting for us at Calais ville however Brenda refused to drive us there and dropped us off at Calais Frethun. This led to everyone missing their train and having to wait over 3 hours for the next one to arrive. Avoid this company at all costs⚠️!

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Brenda is great! Very organised, expert in the paperwork and process to cross the channel. It’s fun to cross the sea with all the dogs in the van, and hearing about everyone’s dog stories. Also most affordable option out there. Highly recommend!

11 August 2023
Rated 5 out of 5 stars

Another successful crossing

This company is providing an amazing service which allows my pet to travel in the respectful, caring and safe fashion which he deserves. Cannot recommend Le Pet Shuttle enough.

Thank you, Brenda.

28 July 2023
Rated 5 out of 5 stars

Brenda was phenomenal

Brenda was phenomenal, she helped me so much & she made my journey & Loki’s journey amazing. I’m so grateful for what she does, it was one of my best trips. Thank you.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Simply the best

Simply the best! Brenda’s guidance, her expertise and knowledge made my dream come true ! Honestly, if not lepetexpress, I would not make it…

26 July 2023
Rated 5 out of 5 stars

Super Smooth Journey

Super Smooth Journey! And they was so helpful in regards to what documents was needed to come back into the UK with my small dog.

Definitely using them again 5 STARS!!

14 July 2023
Unprompted review
Rated 5 out of 5 stars

So professional and friendly

So professional and friendly.

Brenda was punctual and professional and put me and dog Luna at ease. Communication was faultless and expectations were managed throughout. I would highly recommend Le Pet Express and have been telling all my friends with pets about the superb service. You can tell a lot of care and attention has been put into this business.

1 July 2023
Unprompted review
Rated 5 out of 5 stars

Pets across the channel, quickly, reasonably, painlessly

This is by far the best way to get your pet from France to the UK! Brenda is extremely knowledgeable and helpful and will give you all the info you need. She will check your paperwork ahead of time to reduce the odds of refusal at the tunnel, and help you figure out how to rectify any problems. And she does all this while charging an exceedingly reasonable price. She is a gem. Very highly recommend!!

8 July 2023
Unprompted review
Rated 5 out of 5 stars

The most impactful part of the service…

The most impactful part of the service was feeling that you and your pet were cared for. This was not only the guidance for the relevant paper work and pet passport but also the service from pick up to drop off. It was stressful taking my pet across Europe, but as soon as they picked us up they took care of us, it was so reassuring :) thank you.

27 June 2023

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