Lepetexpress Reviews 

337
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently mention that the drivers are extremely friendly, professional, and helpful throughout the entire journey. Customers also deeply appreciate the clear communication and comprehensive support with travel paperwork, making cross-border pet transportation remarkably smooth and stress-free. Some people were dissatisfied with the customer service, noting that specific interactions felt harsh, unaccommodating, and completely lacking in empathy. A few reviewers also described distressing instances of rude communication and unexpected unfriendliness from staff members when handling travel queries or document issues. Others mentioned feeling unsupported or dismissed during stressful moments when trying to resolve scheduling problems.

What people talk about most

Service

Clients share satisfaction on service, frequently describing the pet travel experience as smooth,... See more

Staff

People report positive experiences with staff, frequently highlighting the friendly, helpful, and... See more

Customer service

Users describe positive interactions with customer service, frequently praising the meticulous paperwork... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely 💯 recommend this Service if you need to get to or from France with your pet. Brenda and her team are Absolute lifesavers with this service. We broke down in our motorhome in Germany... See more

Rated 5 out of 5 stars

Absolutely fabulous experience! I was taking my dog from France to the UK, we all know how logistically challenging that can be. Le Pet Express made the experience seamless and stress free. From... See more

Rated 5 out of 5 stars

This service made bringing my dog to Europe incredibly easy. Everything is super intuitive, and I honestly didn’t have to think about anything—they took care of it all. The reminders and checklists be... See more

Rated 5 out of 5 stars

No review could do them justice after our experience. We arrived at our station quite early, but so did Stephane. He took our excess luggage, went over our paperwork well in advance, and dire... See more


Company details

  1. Minibus Taxi Service

Written by the company

Take your dog or cat with you to the UK or France! The Le Pet Express minibus travels from the UK to France (and vice versa) on the Eurotunnel with your dog or cat by your side. Booking available online and regular pick ups from Ashford Rail Station, UK to Calais Frethun Rail Station, France. Departs Ashford: 10:00 a.m. Departs Calais Frethun: 15:00


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

337 reviews

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No recent history of asking for reviews

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Replied to 60% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(337)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

A smooth trip with our furry friends

We travelled with Le Pet Express from France to the UK as there are no better affordable and accessible services available (what a surprise!). The trip was very smooth, and the dogs & cats in the van were well-behaved. Brenda is evidently passionate about her work and treats the passengers and their furry friends with respect and care. Highly recommend!

22 October 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING service and such a good price!

Incredible service and a really, really fair price. Brand picked us up (the owner) and made it the simplest, easiest process. I traveled solo with my dog and was so relaxed.

She checked Molly's paperwork beforehand to alleviate any worries about border issues and made sure we were prepped for each step of crossing the border. Each step of the way, she explained exactly what to expect and was so very attentive and kind! My pup did great and I was able to relax in very comfy chairs. We are so thankful for the service! The pet spaces are clean and spacious and the humans seats are very comfortable.

Thank you Brenda and team for a fantastic experience!

22 October 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Amazing work and very helpful also understanding and polite will continue to use this services for a long time can't wait for when my mom and my cat are picked up

12 October 2023
Rated 5 out of 5 stars

Great customer service!

I had to cancel my booking for various reasons and the staff at Le Pet Express were extremely understanding and helpful. The fee was refunded without question and the money appeared back in my account within a couple of days. I wouldn't hesitate to use them in future if the need arises.

10 October 2023
Rated 5 out of 5 stars

High standard pet taxi service!

I’d like to thank Brenda and her great service with LePetExpress! She provides easy and well organised service without any stress! Highly recommended! Definitely will use this again! Thank you Brenda for making my dream come true 🫶 now I live with my little doggy together!

18 September 2023
Rated 5 out of 5 stars

Couldn't be happier with the service…

Couldn't be happier with the service from Brenda & LePetExpress. Brenda is a lovey lady and she took all the stress out of crossing into France with our two cats. We would certainly use again and we highly recommend the company. You can even send your pet's paperwork in advance and Brenda will take a look and make sure it's all in order.

19 September 2023
Rated 5 out of 5 stars

Le Pet Express is FANTASTIC!

Le Pet Express is FANTASTIC!! I am so grateful I found Le Pet Express and had an outstanding experience bringing my dog from the USA to the UK via France. My small dog travels with me often and likes going under the seat in a bag. When I found out I was relocating to the UK I spend hours researching how to bring a dog to the UK without flying cargo. I discovered Le Pet Express after reading about it on someone’s blog. The website is very user friendly and specific. I corresponded with Le Pet Express prior to booking and received prompt, friendly, and detailed responses. It was easy to book and I received email reminders prior to my booking. On the day of the journey I arrived at the train station 1.5 hours early (due to my train arrival from Paris) and met other people also using Le Pet Express which made the time pass quickly. Before boarding the bus our paperwork was thoroughly checked so to avoid any problems at the border and our lovely driver clearly explained what to expect regarding the journey, border crossing, etc. My dog was with me the entire time and could see me from his large built-in cage on the bus; even relaxed during the journey. I will always use Le Pet Express to enter the UK again!

5 September 2023
Unprompted review
Rated 5 out of 5 stars

It was so easy!

It was so much easier than I thought it would be. The service is amazing, well prepared and helpful. Will definitely use Le pet Express again in the future.

24 September 2023
Unprompted review
Rated 5 out of 5 stars

Brenda was amazing!

Brenda was amazing!! She has lot of experience with pets, and the van is super comfortable both for the pets and the humans.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Service

My experience with Le pet Express was fantastic and stress-free. The booking process was simple, and they kept me informed at every step of the way. Our driver Brenda was wonderful. She kept us informed at every stage of the adventure.
Traveling, especially with pets, is stressful, and this company appears to understand this and takes excellent care of its customers!

16 September 2023
Unprompted review
Rated 1 out of 5 stars

Was not allowed to board

I had booked to go on the pet express with my dog however when I turned up I told that I could not board as my dogs vaccination was over a year old however after consulting a vet a few days later I was told that I actually was able to travel as type of vaccination that my dog had was valid for 3 years and that he was fully up to date.

15 August 2023
Rated 5 out of 5 stars

It is the most professional company…

It is the most professional company with the greatest service. Brenda is very professional and responsible person and I can say that you will have the best experience with her and her service.

3 September 2023
Rated 5 out of 5 stars

Would use again

The process was very clear, and we knew we were in good hands bringing our dog with us into the U.K. Professional, trustworthy service!

23 August 2023
Rated 5 out of 5 stars

Really smooth, friendly, well organised journey

A huge thank you to Brenda and Le Pet Express for facilitating an incredibly smooth journey to and from Paris. Brenda was absolutely brilliant- everything was extremely punctual, she kept us informed at every stage of the process, seamlessly managed all the tickets/paperwork for us, and was super friendly and professional throughout. Highly recommended!

27 August 2023
Unprompted review
Rated 5 out of 5 stars

Efficient, reassuring and capable.

Efficient, reassuring and capable.

3 words to describe Brenda and the very long/tiring journey pet owners have to endure to cross from France to London. My dog Marty and I were lucky enough to book LePetExpress a couple days beforehand due to a cancellation. We arrived to the mtg point exhausted after a 7hour flight and 2 trains however Brenda provided the reassurance we needed. She even managed to provide advice with what could have been a disastrous tapeworm timing error on my Vets part.

Pro tip: even if it’s a last min booking (like mine) send paperwork to Brenda for review!

Happy to book LePetExpress again, please please keep your pricing as cost efficient as possible!

19 August 2023

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