Lepetexpress Reviews 

337
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently mention that the drivers are extremely friendly, professional, and helpful throughout the entire journey. Customers also deeply appreciate the clear communication and comprehensive support with travel paperwork, making cross-border pet transportation remarkably smooth and stress-free. Some people were dissatisfied with the customer service, noting that specific interactions felt harsh, unaccommodating, and completely lacking in empathy. A few reviewers also described distressing instances of rude communication and unexpected unfriendliness from staff members when handling travel queries or document issues. Others mentioned feeling unsupported or dismissed during stressful moments when trying to resolve scheduling problems.

What people talk about most

Service

Clients share satisfaction on service, frequently describing the pet travel experience as smooth,... See more

Staff

People report positive experiences with staff, frequently highlighting the friendly, helpful, and... See more

Customer service

Users describe positive interactions with customer service, frequently praising the meticulous paperwork... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely 💯 recommend this Service if you need to get to or from France with your pet. Brenda and her team are Absolute lifesavers with this service. We broke down in our motorhome in Germany... See more

Rated 5 out of 5 stars

Absolutely fabulous experience! I was taking my dog from France to the UK, we all know how logistically challenging that can be. Le Pet Express made the experience seamless and stress free. From... See more

Rated 5 out of 5 stars

This service made bringing my dog to Europe incredibly easy. Everything is super intuitive, and I honestly didn’t have to think about anything—they took care of it all. The reminders and checklists be... See more

Rated 5 out of 5 stars

No review could do them justice after our experience. We arrived at our station quite early, but so did Stephane. He took our excess luggage, went over our paperwork well in advance, and dire... See more


Company details

  1. Minibus Taxi Service

Written by the company

Take your dog or cat with you to the UK or France! The Le Pet Express minibus travels from the UK to France (and vice versa) on the Eurotunnel with your dog or cat by your side. Booking available online and regular pick ups from Ashford Rail Station, UK to Calais Frethun Rail Station, France. Departs Ashford: 10:00 a.m. Departs Calais Frethun: 15:00


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

337 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(337)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service - Friendly, clean and reliable :-)

It is so hard to travel back to the UK with a pet, when you are a foot passenger, and it is usually a lot of stress for the animal and for the owner. Le Pet Express provides a fantastic service crossing the channel with maximum 5 animals on board. Pets are locked in a kennel but you can sit next to it which make it better for the animal.
The service is also punctual, reliable, the van is clean and Brenda is very friendly . I will be using this service a lot :-)

2 July 2023
Unprompted review
Rated 5 out of 5 stars

Helped relocate my cat from India

The best way to relocate your cat from India to the UK is using Air France with a "pet in cabin" and then booking with Le Pet Express for their excellent service. Brenda gave detailed replies to my questions and Chris keenly guided us as we travelled from France to England.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience !

I used Le Pet Express to get to England with my cat because I don't have a car and couldn't rely on Blablacar because of the risk of cancellations.
I'm very happy with my experience. Brenda is responsive by email to answer my questions and Chris (the driver) is very friendly and fun.
Be careful, though, about the luggage you take with you! Find out beforehand how much space is available, as the minibus has no hold or trunk.

22 June 2023
Rated 5 out of 5 stars

Great service

Great service, we were informed in advance of what was needed to travel with our cat, including paperwork. Brenda picked us up in Calais well ahead of schedule in a very comfortable van. Brenda drove us through customs clearance. Travel via eurotunnel quick and comfortable, once we arrived in Ashford we continued by train. Very positive experience

8 June 2023
Rated 5 out of 5 stars

An amazing trip with amazing driver of the company

My dog Lucky and me have a very amazing trip with Chris and all the others “parents” of little friends.
Chris is very funny and friendly person but, in the same time, he is very professional.
Travel with the people of this amazing company is the top solution for cross the border from UK and France in both the ways.
Thank you Chris for all.

17 June 2023
Rated 5 out of 5 stars

Professional. Clean. Painless

Our driver arrived over an hour early in Calais Frethun station (very small place, easy to find each other) to make sure all our documents were ok and everyone was accounted for. He also seemed to have a clear idea of when and how each of us were set to arrive at the rendez-vous point. During the trip, he was very professional and very pleasant, keeping us updated constantly on the schedule and the next steps of the journey. The whole process (meet up, pet immigration, "human" immigration,shuttle, driving etc) went perfectly smoothly.
Concerning the transport, the van fits max 5 people, with ample room for pets. The cages (located on one side, opposite the owners) are clean and new. No AC (just in front with the driver) but even on a hot 30degree day, the van was very cool. The owner made sure everyone and their pets were comfortable.
Great trip, i would recommend the service to anyone.

13 June 2023
Rated 5 out of 5 stars

PAWSOME AWESOME!!!

This is an amazing service.
First, I was travelling from Amsterdam to UK so needed a pet friendly place to stay in Calais overnight before our bus journey. Brenda, the owner kindly assisted by recommending a place.
Second, the pickup, the detailed straightforward, step by step information provided to prevent any problems at customs.
Third, the incredibly comfortable pet bus where I was able to sit next to my baby in comfort. Water and snacks provided for the pups.
Forth, the other gorgeous little dogs and their parents.
Fifth, the smooth, comfortable and safe journey from Calais to Ashford.
100% PERFECTION. My dog and I are so thankful for this service.

5 May 2023
Rated 5 out of 5 stars

Best way to take your pet to the UK

Le pet express exceeded my expectations! We left on time, the bus was super clean and spacious for all passengers and pets. This was the first time travelling with my puppy and Chris made sure we were both ok! They also offered to check my pups pet passport days before the departure date to ensure there won’t be any issues at border control.
Definitely recommend.

27 May 2023
Rated 5 out of 5 stars

Forever grateful!

Thank goodness for lepetexpress and Brenda! I cannot recommend them enough-getting a pet into the UK can be a grueling process and I do not know what I would have done if it hadn’t been for Brenda and her company. Thank you from the bottom of my heart!

28 April 2023
Rated 5 out of 5 stars

Great pet transfer

Well organized transfer from Calais to Folkstone. The driver was very nice and the shuttle is well prepared for the pets. Pre-check of the documents from the driver is very helpful.
I will use it again for the trip back to Europe.

5 June 2023
Rated 5 out of 5 stars

From booking to drop off this was an…

From booking to drop off this was an excellent service. Having travelled as a foot passenger with a pet across the Channel for the past 10 years using various methods and companies I can say with 100% certainty that this was the best crossing my pet and I have ever had. Lepetexpress was recommended to me by a friend who was delighted by the customer service and I know why. Me and my fellow passengers were well informed both in advance and on the day of crossing, all details and paperwork were handled efficiently by Chris at the Eurotunnel terminal and the drop off was smooth and organised. I throughly recommend this company that has clearly focused its efforts on providing a friendly and well informed pet and owner transport service.

1 June 2023
Rated 5 out of 5 stars

Best way to cross the Chunnel with a pet

Great service for coming with a pet across the Eurotunnel if you don't have a car. The communication is superb and Brenda (the owner) is on top of everything. Chris (our driver) was super nice and helpful. As most of us got to the Calais Frethun station a bit early, he also came early and was ready to take us on an earlier train to England. Highly recommend!

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect service for people who need to take their animals across the channel. The staff are friendly and very accommodating and everything runs smoothly. Highly recommend !

29 May 2023

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