Excellent. New Cutler and Gross frames returned with new gradient prescription lenses, looking amazing. Good customer service and communications when I wanted to tweak my order after placing. J... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the second time i've used Lensology. On both occasions they have delivered great lenses at a price that cannot be matched by high street opticians. Easy ordering process and fast delivery... See more
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Good choice if you need lenses replaced. Had cracked my raybans snd sent them off to lensology using their quote service. They sent out a box, and gave me a price of authentic ray bans or generic lens... See more
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I am a long-term mature customer, who has found they turn round your replacement lens far quicker than the local opticians and better priced too. I have used the postal and personal visits to their la... See more
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Company details
Written by the company
Lensology is the UK’s leading specialist for reglazing glasses — fitting new prescription lenses into frames you already own. If your prescription has changed or your lenses are scratched, there’s no need to buy new frames. We offer a cost-effective, expert alternative trusted by thousands across the UK and beyond. While High Street opticians often discourage reglazing to push a new frame sale, we’re built around the opposite philosophy: keep the frames you love, save money, and get better service. Lensology brings together affordable online pricing with the personal, one-to-one care you’d expect from an experienced optician. Every customer speaks directly with an adviser who has real, hands-on optical experience. We’re also the UK leaders in prescription and non-prescription lenses for Meta smart glasses — including Ray-Ban Meta and Oakley Meta — and we ship internationally. For those who prefer a face-to-face visit, our Watford showroom is open for reglazing consultations or browsing our curated designer frames and sunglasses. Premium lenses, great prices, proper customer service. That’s why people choose Lensology.
Why people trust Lensology
Written by the company
- Expert lens fitting, honest pricing, real customer care
- We believe in providing a smarter alternative to buying new glasses. Our team of optical specialists offer personal support, expert advice, and premium lenses at fair prices — all while helping you keep the frames you love.
Contact info
Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB, Watford, United Kingdom
- 01923940408
- hello@lensology.co.uk
- www.lensology.co.uk
Keep the Frames. Fix the Lenses.
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Positive experience
Good comms, advised my new lens would need more time due to prescription however managed to get them dispatched ahead of time. Would recommend 👌
26 August 2026
Unprompted review
Reply from Lensology
Hi Candice,
Thank you so much for your kind review!
We’re delighted to hear you were kept well informed throughout the process and that we were able to get your lenses dispatched sooner than expected.
We really appreciate your patience and recommendation, and we hope to serve you again!
Very best,
Barry
Easy trust worthy service
I appreciate the constant contact during the process. From the moment the order is placed to the moment they arrived. Even while being in Puerto Rico shipping was also pretty quick there was a slight delay because of having to pass a clearance check which is understandable but even with the delay they were quick to arrive once shipped.
29 August 2026
Reply from Lensology
Hi Confessor,
Thank you so much for your incredible review!
We're exhilarated to hear that you found the process easy and trustworthy, and that our regular communication kept you informed from the moment you placed your order for your Ray-Ban Meta lenses right through to delivery.
We're also pleased that your lenses reached you in Puerto Rico quickly. International orders can occasionally experience a short delay while passing through customs or clearance, so we really appreciate your understanding. We're glad that once shipped, your order reached you promptly.
We take great pride in providing premium-quality precision lenses from our UK lab, backed by fast and reliable DHL Express shipping and clear communication throughout the journey. We're proud to serve Ray-Ban Meta customers across Puerto Rico, the USA, and internationally.
Thank you for choosing Lensology and for placing your trust in us. We truly appreciate your support and look forward to serving you again!
Warm regards,
Barry
Reply from Lensology
Hi,
Thank you for your kind review!
It's great to know that you found the process clear and were pleased with both the service and the finished lenses.
Looking forward to serving you again!
Best regards,
Barry
Great customer service and lens
Great customer service, even with someone that couldn’t get the photo with credit card right lol. But the glasses arrived perfectly and you can tell a massive difference between other online glass lens manufacturer's. The lens is really correct for my eyesight. Thank you so much
28 August 2026
Unprompted review
Reply from Lensology
Hi John,
Thank you for such a wonderful review!
We’re pleased to know that our team could help with the verification photo and that your glasses arrived perfectly. It means a lot to hear that you can notice such a difference in lens quality and that the prescription is spot-on for your eyesight.
We’ll be delighted to look after you again in the future. Thank you for choosing Lensology!
Kind regards,
Barry
EXCELLENT SERVICE!
20 August 2026
Unprompted review
Reply from Lensology
Hi Fjoralba,
Thank you for your fantastic review!
So glad to know that you received excellent service and truly appreciate your support.
We look forward to helping you again in the future.
Very best,
Barry
Good communication throughout
Good communication throughout. Easy to order. Clear instructions. Excellent service overall. Have used several times.
13 August 2026
Unprompted review
Reply from Lensology
Hi Jo,
Thank you so much for your wonderful review and for being a returning Lensology customer!
We’re delighted to hear that you’ve consistently found the ordering process easy, the instructions clear and our communication helpful throughout. It's an honour to have you with us!
It means a lot to know you’ve chosen us several times and continue to have such a positive experience. Thank you for your continued trust and support!
Warm regards,
Barry
Ray-ban reglaze
I recently had a pair of my existing glasses reglazed by lensology, they were made to my exact requirements and I was kept up to date on the status every step of the way until they were delivered through my door, they even included my old prescription lenses in the box. Overall I would highly recommend their service. Save yourself some money and reuse your older glasses and use lensology to finish the job, my glasses have been given a new life 👍🏼
31 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for your fabulous review!
We’re pleased to know that we could give your existing glasses a new lease of life with lenses made to your exact requirements. It’s great to hear that our regular updates kept you informed throughout the process and that you appreciated having your original lenses returned too. 👓✨
We love helping customers reuse the frames they already know and love while saving money compared with buying new glasses.
Thank you for choosing Lensology and for your wonderful recommendation! Always here to serve you again!
Best regards,
Barry
From my eye test at Boots to ordering…
From my eye test at Boots to ordering and choosing the different options on lensology,there were no problems, the lenses were easy to fit,the quality is excellent, ive been using them for a month now,im very happy!
1 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you so much for your fantastic review!
We’re delighted to hear that everything went smoothly from your eye test at Boots through to choosing your lenses with Lensology. It’s great to know that you found the lenses easy to fit and that you’re so impressed with the quality.
Even better, after a month of wearing them, we’re thrilled to hear you’re still very happy with the result!
Thank you for choosing Lensology and for sharing your experience with us. Looking forward to serving you again!
Kind regards,
Barry
Paper pouch make it look cheap
Paper pouch make it look cheap, but quality of the lenses are perfect.
30 August 2026
Reply from Lensology
Hi Lauren,
Thank you for your honest feedback.
We’re pleased to hear that you’re happy with the quality of our Oakley Meta HSTN lenses shipped from our UK Lab to Qatar. We are known for providing high-quality lenses which compete with high-end branded lenses. This comes with best-in-class customer service. Also, we shipped them using fast and reliable DHL Express service with duties and taxes paid.
We appreciate your comments about the paper pouch. I've passed this on to the team to look into.
Looking forward to serving you again!
Very best,
Barry
Highly professional & skilled,prompt…
Highly professional & skilled,prompt delivery and contant communication.
29 August 2026
Reply from Lensology
Hi Jafer,
Thank you for your wonderful review!
We’re delighted that you found our team professional and skilled, and that you appreciated the prompt delivery and regular communication throughout.
We look forward to helping you again.
Best regards,
Barry
Disappointing Repair
I am extremely disappointed with Lensology’s handling of a repair to my glasses.
I have used Lensology for my lenses before and have been happy with them, so I was particularly disappointed by how this situation has been handled.
I sent my glasses to Lensology because a hinge had broken. These are large, relatively heavy glasses, and I expected the replacement hinge to be suitable for the size and weight of the frame.
The replacement hinge broke within ONE WEEK.
I therefore sent the glasses back, expecting Lensology to recognise that the first repair had clearly not been successful and to find a more appropriate solution.
Instead, they have fitted what appears to be exactly the same type of hinge again.
I have photographs showing the original hinge alongside the replacement. The glasses now don’t stay securely on my face, making them effectively unusable.
I have explained all of this to Lensology, but incredibly, they disagree that there is a problem with the repair and believe the hinge is acceptable.
This is the part I find most frustrating. I am not asking for anything unreasonable. I simply want my glasses repaired properly so that I can actually wear them.
When a repair fails within a week, I would expect a company to take that seriously and look at whether the repair itself was appropriate. Instead, I feel that my concerns have simply been dismissed.
I am now left with expensive glasses that don’t stay on my face and a company telling me that the repair is fine.
I hope Lensology reconsider their position, because this is not the level of customer service I would expect from a company I have previously trusted with my glasses.
Very disappointing, and unfortunately I cannot recommend them based on this experience.
25 August 2026
Unprompted review
Reply from Lensology
Hi Stacey,
We’re disappointed to read this review, particularly as we don’t feel it fairly reflects either the circumstances of the repair or where our correspondence was left.
We completely understand your frustration that the first repair failed so soon.
For clarity, the glasses were originally sent to us with an already broken hinge, and our involvement was specifically to repair that existing damage. When our initial repair subsequently failed, we took the glasses back and carried out the repair again.
For some context, the repair service itself cost £35 plus delivery. This is a relatively low-cost service that we offer to help customers retain frames that might otherwise need replacing. When the repair came back to us, we carried out the subsequent work and absorbed the associated return, handling and postage costs as part of putting things right.
Following the second repair, our technicians checked the replacement hinge and confirmed that it was securely fitted and suitable for the frame. We appreciate that the replacement hinge is not identical in appearance to the original, but replacement components are selected according to what our technicians consider appropriate for the particular repair. A difference in appearance does not in itself mean that the hinge is unsuitable.
You subsequently told us that the glasses were now too loose and would fall off when you looked down. We certainly did not dismiss this concern. We explained that the fit of the frame could be adjusted to make the glasses sit more securely and offered to arrange this for you.
In fact, our final message to you immediately before this review was: “We’re happy to arrange the frame adjustment for you and help get the fit more comfortable.”
We were therefore surprised to read shortly afterwards that your concerns had “simply been dismissed” and that you had been left with glasses you could not wear. We don’t believe that fairly reflects the assistance we have provided or the position in which we left the conversation.
We absolutely accept that the first repair failing so quickly was frustrating. However, we took the frame back, repaired it again, had the replacement hinge checked by our technicians and, when you subsequently raised a concern about how the glasses were fitting, offered to make a further adjustment to address that too.
We are currently closed for the Bank Holiday weekend, but we will follow this up with you directly on Tuesday to make sure we have offered every reasonable way we can to help resolve this for you.
We would much rather have the opportunity to get the glasses fitting comfortably again than leave you dissatisfied, particularly as you have previously used Lensology and been happy with our service.
Kind regards,
Neil Perry
Lensology Operations Manager
Brilliant
Easy to use website, great communication from Lensology. Brilliant staff and great service.
29 August 2026
Reply from Lensology
Hi Barrie,
Thank you for your brilliant review!
We’re glad to know that you found our website easy to use and appreciated the communication, service, and support from our team.
Looking forward to serving you again!
Kind regards,
Barry
An over all excellent reglazing service
29 August 2026
Reply from Lensology
Hi David,
Thank you for your kind review!
It's great to know that you were pleased with our reglazing service.
We truly appreciate your support and look forward to helping you again in the future.
Very best,
Barry
The reglazing was considerably cheaper…
The reglazing was considerably cheaper then arranging the via my High Street optician however I did find it a bit of a struggle to understand the prescription and whether I was actually ordering reading lenses or distance. I was actually replacing sunglasses lenses so I had to hold a credit card over my eye area to make sure the lenses were correctly positioned.
I have my glasses back and I will test the reading sunglasses when I go on holiday.
It is definitely good from a cost/speed point of view but I am not sure I personally would be confident enough to order again for specs that I need to use every day
4 August 2026
Unprompted review
Reply from Lensology
Thank you for the review, and I’m really pleased you were happy with the cost, speed and finished glasses.
I did just want to reassure you on one point, as I think you may have made the ordering process a little harder for yourself than it needs to be!
If your prescription contains both your distance prescription and a reading ADD, you don’t need to work out the prescription yourself. Simply supply us with the prescription and tell us what you want the glasses for – distance, reading, computer use, etc. – and our optical team works everything out for you, exactly as an optician would in practice. There’s no need to enter or interpret the prescription yourself.
The same applies to your pupil distance (PD). If you send us an existing pair of prescription glasses, we can usually take the measurement from those. If it’s a new frame and we don’t already have your measurements, we may ask for a simple photograph so we can measure it ourselves. Once we have your PD, it’s saved on your account for future orders, so you shouldn’t need to do it again.
The whole idea behind Lensology is that customers shouldn’t need to understand optical prescriptions or measurements – that’s our job!
I hope your new reading sunglasses are perfect for your holiday, and hopefully this gives you a little more confidence about trusting us with your everyday glasses next time.
Thanks again for the feedback.
Adam
Owner , Lensology
Reply from Lensology
Hi Jane,
Thank you for your continued support!
We’re delighted to hear that you found our service prompt and reliable as usual.
We highly appreciate your loyalty and look forward to serving you again.
Best regards,
Barry
Reply from Lensology
Hi Tina,
Thank you so much for returning to us and for your wonderful review!
We’re glad to know that you were so satisfied with the service.
Your continued support means a great deal to us, and we look forward to helping you again.
Kind regards,
Barry
First Class Service!!
First Class Service!!! From Choosing, Ordering, Being Kept Updated until Receipt Of Glasses.... which look amazing!!! I would highly recommend this company to anyone looking to restore their favourite sun glasses!!! Thank You!!!
28 August 2026
Reply from Lensology
Hi Rhian,
Thank you for your fantastic review!
We’re pleased to know that you enjoyed the experience from choosing and ordering through to the updates and receiving your glasses. It’s wonderful to hear that your restored sunglasses look amazing.
We truly appreciate your recommendation and support—thank you for choosing us!
Very best,
Barry
First time I used this company and…
First time I used this company and found
Them great to deal with great service and
Good value
17 August 2026
Unprompted review
Reply from Lensology
Hi Gary,
Thank you for choosing Lensology for the first time and for sharing your feedback!
It's so great to know that you found us easy to deal with and were pleased with the service and value.
We truly appreciate your support and hope to help you again in the future.
Best regards,
Barry
Lensology have great customer service
Lensology have great customer service. They listened to my queries, responded quickly, helped when I had an issue with the payment link and kept me updated every step of the way.
No long postage waits & good quality lenses. Would absolutely recommend.
19 August 2026
Unprompted review
Reply from Lensology
Hi Helen,
Thank you for such a detailed and wonderful review!
We’re glad to know that our team could answer your queries promptly, resolve the payment-link issue, and keep you updated at every stage. It’s also great to hear you were pleased with the speedy delivery and quality of your lenses.
We’ll be delighted to look after you again whenever you need us!
Kind regards,
Barry
I bought a pair of Meta Rayban Wayfarer…
I bought a pair of Meta Rayban Wayfarer sunglasses and had the option of ordering lenses to my prescription..... But I didn't, I went for the normal.
The glasses arrived and were utterly astounding with their capabilities.
Only one problem, they were blurred due to me needing prescription lenses.
Having spent all that money on the glasses, it was a shame not to feel comfortable with them.
The technology of them was amazing.
However, after some research to see how I could overcome this, I came across Lensology.
Did some research on them, most being positive, I went for it.
Got my latest prescription from my recent eye test at my local optician ans started the request to Lensology for them to make my replacement lenses.
I opted for single vision, as opposed to my general glasses which are bi focal.
Filled all that was required on the application form online. Paid the fee, which in my case was £63. absolutely amazing compared to other possibilities.
I practiced removing my Ray Ban lenses and re installing them....... no bother at all.
The new lenses arrived about 2wks after order. I was concerned if they would fit.
After quite a tense approach and, I must say some considerable stress and pressure, I did manage to get them in.
Hooray, nothing broken!!
After saying all that, I am utterly delighted with the replacements. And a big thank you to Lensology.
18 August 2026
Unprompted review
Reply from Lensology
Hi Ian,
Thank you so much for taking the time to share your fantastic and detailed experience!
We’re delighted that you found Lensology after discovering that your Ray-Ban Meta Wayfarers needed prescription lenses, and that we could make them comfortable and usable for you without compromising on the technology you loved. 👓😎
It’s great to hear that you found the online process straightforward, the £63 price such good value, and that your single-vision lenses arrived safely and fitted perfectly. We can certainly appreciate the tension involved in removing and replacing lenses in your Ray-Ban Meta frames — so we’re especially pleased to hear that everything went smoothly in the end!
Thank you for choosing Lensology and for sharing your journey with us. Enjoy your Ray-Ban Metas with your new prescription lenses! We'd love to serve you again!
Warm regards,
Barry
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