Excellent. New Cutler and Gross frames returned with new gradient prescription lenses, looking amazing. Good customer service and communications when I wanted to tweak my order after placing. J... See more
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Review summary
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What people talk about most
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This was the second time i've used Lensology. On both occasions they have delivered great lenses at a price that cannot be matched by high street opticians. Easy ordering process and fast delivery... See more
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Good choice if you need lenses replaced. Had cracked my raybans snd sent them off to lensology using their quote service. They sent out a box, and gave me a price of authentic ray bans or generic lens... See more
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I am a long-term mature customer, who has found they turn round your replacement lens far quicker than the local opticians and better priced too. I have used the postal and personal visits to their la... See more
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Company details
Written by the company
Lensology is the UK’s leading specialist for reglazing glasses — fitting new prescription lenses into frames you already own. If your prescription has changed or your lenses are scratched, there’s no need to buy new frames. We offer a cost-effective, expert alternative trusted by thousands across the UK and beyond. While High Street opticians often discourage reglazing to push a new frame sale, we’re built around the opposite philosophy: keep the frames you love, save money, and get better service. Lensology brings together affordable online pricing with the personal, one-to-one care you’d expect from an experienced optician. Every customer speaks directly with an adviser who has real, hands-on optical experience. We’re also the UK leaders in prescription and non-prescription lenses for Meta smart glasses — including Ray-Ban Meta and Oakley Meta — and we ship internationally. For those who prefer a face-to-face visit, our Watford showroom is open for reglazing consultations or browsing our curated designer frames and sunglasses. Premium lenses, great prices, proper customer service. That’s why people choose Lensology.
Why people trust Lensology
Written by the company
- Expert lens fitting, honest pricing, real customer care
- We believe in providing a smarter alternative to buying new glasses. Our team of optical specialists offer personal support, expert advice, and premium lenses at fair prices — all while helping you keep the frames you love.
Contact info
Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB, Watford, United Kingdom
- 01923940408
- hello@lensology.co.uk
- www.lensology.co.uk
Keep the Frames. Fix the Lenses.
4.8
Excellent
20K reviews
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Replied to 93% of negative reviews
Typically replies within 24 hours
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Great service and good quality lenses
Great service and good quality lenses
17 August 2026
Unprompted review
Reply from Lensology
Hi Richard,
Thank you for your lovely feedback!
It's great to know that you were happy with our great service and our high-quality lenses at competitive pricing.
We look forward to helping you again with your next pair.
Kind regards,
Barry
Reply from Lensology
Hi,
Thank you for your kind review!
We’re delighted that you were pleased with our great service and competitive pricing.
We appreciate your support and look forward to serving you again.
Very best,
Barry
Re-lensed my Ray-Bans with Lensology 3…
Re-lensed my Ray-Bans with Lensology 3 months ago. Big mistake. The prescription feels off—constant dizziness every time I wear them, even after trying to 'adjust.' For the premium price they charge, I expected OEM-quality optics, not a motion-sickness simulator. Huge regret. Save your money and go to a proper optician."
29 May 2026
Unprompted review
Reply from Lensology
Hi Mo,
There are a number of reasons why someone may experience distortion or difficulty with new prescription lenses, so we'll be more than happy to assess this and help.
You mention that you've been trying to adjust to them for three months, but from what we can see, you haven't contacted us during that time to let us know there was a problem. Had you done so, we would absolutely have worked with you to investigate the cause and help resolve it – the same support you would expect from a good high street optician.
We certainly wouldn't expect a customer simply to persevere with lenses that they are struggling to use.
We will follow up with you today regarding the next steps. We don't want you to be left with something you're not happy with, and I sincerely hope you'll accept our help. I can only assume that perhaps you thought it was too late to contact us after three months, but we'd much rather you had reached out and given us the opportunity to help.
Kind regards,
Neil
Excellent Ray-Ban result, but repeated problems with a wrapped Oakley frame and missing factory lenses
I have a very mixed experience with Lensology. When the combination of frame and lenses works, the result can be excellent, but my case also showed the limitations and risks involved with more complex wrapped frames.
My first order was placed on 18 March 2026, and the final unresolved communication regarding my original Oakley lenses was on 7 August, so the overall process lasted nearly five months.
The Good:
My Ray-Ban New Wayfarer RB2132 varifocals are excellent. The Balanced Profile gives me natural distance and intermediate vision, including a very useful dashboard area, with no noticeable adaptation period. Lensology’s pricing is also very competitive compared with many high-street opticians.
The Oakley problem:
My Oakley Holbrook frame proved much more difficult. The original lenses had serious binocular problems in the reading zone. The first remake successfully corrected the reading diplopia and initially seemed fine, but after longer use I found significant eye strain and distortion in the distance and intermediate areas.
Lensology then agreed to another free remake. Their support confirmed in writing that the Exact DS Balance design and digital wrap compensation were specifically noted for this remake. Unfortunately, the final lenses were still unusable for me, producing severe spatial distortion, altered depth perception, a tunnel effect and horizontal compression.
Lensology ultimately accepted that the curvature of the Oakley frame was probably contributing to the intolerance and offered either a refund or a remake into a flatter Ray-Ban frame. I chose the Ray-Ban option, which worked perfectly.
Customer service:
During the reopened Oakley case I was initially quoted approximately £206 for another reglaze. I challenged this because it was part of an unresolved non-tolerance issue. Sophie subsequently apologised for the misunderstanding and Lensology agreed to carry out the remake free of charge.
Missing factory lenses:
When I returned the Oakley frame for the final time, I told Lensology that I was including the original factory non-prescription Oakley lenses and asked their lab to reinstall them after removing the failed varifocals.
The Ray-Ban glasses later arrived and were excellent, but the Oakley frame was returned completely empty. Lensology initially said the original lenses did not appear to have been received. Oscar then searched the laboratory and on 7 August told me that he had been unable to locate them and would see whether replacements could be ordered through their Oakley account.
Conclusion:
For a standard, relatively flat frame such as my Ray-Bans, my result from Lensology was excellent. For a wrapped/sports frame such as the Oakley Holbrook, however, my experience remained unsuccessful despite several attempts, so I would approach this type of reglaze with caution.
I would also recommend clearly documenting any original or factory lenses included in a parcel before sending the frame.
7 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you for taking the time to leave such detailed feedback and for sharing your experience with us.
Sophie is currently in email communication with you, and we’re pleased that you’re now discussing placing a new order with us for a new set of single-vision lenses.
We have also been able to clear up the misunderstanding regarding the pricing that was discussed during your Oakley case. When you had contacted us, we thought that you were discussing a new order and so we offered pricing options. When it became apparent that this related to a problem with a previous order, we cleared up the confusion and did not try to charge you any money.
Just to clarify, we have produced thousands of prescription lenses for wrapped frames, including Varifocals. Sometimes, however, wrapped frames can be optically difficult for some people to adjust to as their curvature causes them to behave different optically. To resolve this, we offered a brand new Ray-Ban frame at cost-price, for no profit to ourselves, and remade the lenses into that frame which you are since happy with.
Regarding the missing dummy lenses, you had agreed with us to send your Oakley frame back to have the dummy lenses re-installed; unfortunately, we did not seem to receive these dummy lenses. We have since ordered a new set of dummy lenses free-of-charge for you from EssilorLuxottica and they have arrived, which I have emailed you about.
Kind regards,
Oscar
Great service
Really happy with my new lenses in my sunglasses, as good as new. I got them back in the window they said, so really pleased.
18 August 2026
Unprompted review
Reply from Lensology
Hi Charlotte,
Thank you so much for your lovely review!
We’re delighted to hear that your sunglasses are looking and feeling as good as new, and that they were returned within the timeframe we promised. It’s fantastic to know you’re so pleased with your new lenses!
Thank you for choosing Lensology! Looking forward to serving you again!
Very best,
Barry
My prescription lenses work great
My prescription lenses work great, they were easy to install and shipped out fast.
22 August 2026
Reply from Lensology
Hi Joseph,
Thank you so much for your incredible review!
We're elated to hear that your prescription lenses for your RayBan Meta glasses are working so well for you and that you found them easy to install. It's also great to know that your order shipped quickly from our UK lab to the USA.
We take great pride in manufacturing premium-quality precision lenses and providing fast, reliable DHL Express shipping with the duties and taxes paid, making it easy for Ray-Ban Meta customers across the USA and internationally to enjoy a seamless experience.
Thank you for choosing Lensology and for your kind review. We truly appreciate your support and look forward to helping you again in the future!
Warm regards,
Barry
What can I say but absolutely awesome!
What can I say but absolutely awesome! The service is excellent, it can't be faulted. The quality of the work is excellent, it can't be faulted. The price points are fair and it's all value for money. I've used them three times now and will continue to do so.
25 August 2026
Unprompted review
Reply from Lensology
Hi Meg,
Thank you so much for your fabulous 5-star review!
We're absolutely delighted to hear that you've now trusted Lensology three times and continue to be so impressed with our service, workmanship, and value for money. Honoured to have you with us.
We take great pride in providing premium-quality precision lenses and combining them with friendly, reliable customer service at fair and competitive prices. Knowing that we've consistently delivered an experience you feel is impossible to fault means the world to our entire team.
Thank you for choosing Lensology time and time again and for your wonderful recommendation. We look forward to helping you with pair number four and beyond!
Best regards,
Barry
Reply from Lensology
Hi Chris,
Thank you for your excellent feedback!
We’re delighted to hear that your glasses fit perfectly and that you’re pleased with the brilliant optical quality.
We look forward to serving you again.
Kind regards,
Barry
Reply from Lensology
Hi Lynda,
Thank you for your continued support!
We’re delighted to hear that your experience was excellent as always.
We truly appreciate your loyalty and look forward to serving you again.
Very best,
Barry
This was the second time i've used…
This was the second time i've used Lensology. On both occasions they have delivered great lenses at a price that cannot be matched by high street opticians.
Easy ordering process and fast delivery of varifocal sunglasses.
I'm perfectly happy with the vision and presentation of the glasses.
25 August 2026
Reply from Lensology
Hi Steve,
Thank you so much for choosing Lensology for a second time!
We’re exhilarated to hear that you’ve been consistently impressed with the quality and value of our lenses, and that you found the ordering process easy and delivery fast.
It’s fantastic to know you’re completely happy with both the vision and presentation of your new varifocal sunglasses.
Thank you for your continued trust and support — we really appreciate you choosing Lensology again!
Warm regards,
Barry
Fantastic experience with Lensology
Fantastic experience with Lensology! The online ordering system is simple to navigate, uploading my prescription took seconds, and my favorite frames were reglazed and returned to me looking brand new within two weeks. Exceptional quality and a fraction of the high street cost
10 August 2026
Unprompted review
Reply from Lensology
Hi Julie,
Thank you so much for your lovely review!
We’re elated that you found the online ordering process so simple and that uploading your prescription was quick and easy. It’s wonderful to hear that your favourite frames came back looking brand new, with exceptional quality at a fraction of the high street cost.
Thank you for choosing Lensology and for sharing your experience! Looking forward to serving you again!
Best regards,
Barry
fantastic communication from start to…
fantastic communication from start to finish, great customer connections and a great product. p.s the bag of sweets also a great treat, i have the next set of glassess lined up.
24 August 2026
Reply from Lensology
Hi Malcolm,
Thank you so much for your fabulous review!
We’re delighted to hear that you enjoyed the communication and customer service from start to finish, and that you’re so pleased with the finished product.
And we’re especially glad the little bag of sweets was a hit! 🍬 It’s fantastic to hear you already have your next pair of glasses lined up — we’ll look forward to helping you again!
Thank you for choosing Lensology and for your continued support.
Kind regards,
Barry
Excellent customer service and very…
Excellent customer service and very competitive prices. Thank you
25 August 2026
Unprompted review
Reply from Lensology
Hi Shelley,
Thank you for your fantastic review!
It's great to know that you were pleased with our customer service and competitive prices.
We are known for providing high-quality lenses which compete with high-end branded lenses. This comes with best-in-class customer service.
We truly appreciate your support and look forward to serving you again.
Very best,
Barry
Scarlett had been brilliant with me via emails
Was tempted to cancel my order due to a couple factors and Scarlett had reassured me as well as talked me through what other options there were
I feel the customer service was brilliant and I have used these guys before due to my right eye prescription being quite bad and needing a dedicated laboratory for my prescription for special types of frames (such as rimless frames)
I look forward to receiving them and will post an update if possible
24 August 2026
Unprompted review
Reply from Lensology
Hi Jason,
Thank you so much for your magnificent review!
We’re delighted to hear that Scarlett was able to reassure you, talk through the different options and help you feel confident about continuing with your order.
It’s fantastic to have you returning to Lensology, especially for more specialised prescriptions and frames. We really appreciate your trust in us and look forward to getting your new glasses to you!
Thank you again for choosing Lensology.
Best regards,
Barry
Reply from Lensology
Hi Aidan,
Thank you for your kind review!
We’re thrilled to know that you found our service efficient and that your lenses are working well.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Barry
I am a long-term mature customer
I am a long-term mature customer, who has found they turn round your replacement lens far quicker than the local opticians and better priced too. I have used the postal and personal visits to their labs and had the best of care. Post my next cataract operation it will be back to Lensology
11 August 2026
Unprompted review
Reply from Lensology
Hi Raymond,
Thank you so much for your wonderful review and for being a long-term Lensology customer!
We’re exhilarated to hear that you’ve consistently found our turnaround times and pricing better than your local opticians, and that you’ve had such positive experiences with both our postal and in-person services.
It means the world to know you’ve trusted us over the years and plan to return to Lensology again. We really appreciate your continued support and loyalty!
Warm regards,
Barry
Glasses are just what I wanted
31 July 2026
Unprompted review
Reply from Lensology
Hi Carl,
Thank you for your lovely feedback!
We’re delighted to hear that your glasses were just what you wanted.
We hope to help you again in the future.
Very best,
Barry
Scarlett 5*
Due to Royal Mail losing my parcel my item didn't get to Lensology for a number of weeks, thankfully the item turned up and Scarlett went above and beyond to assist and turn the item around in a timely manner, really good service!
I have used a number of times and quality has always been great, this time the team went above and beyond.
23 August 2026
Unprompted review
Reply from Lensology
Hi Daniel,
Thank you so much for your wonderful review and for continuing to choose Lensology!
We’re glad to hear that your parcel eventually arrived safely and that Scarlett could step in and help get everything turned around promptly.
We really appreciate your continued trust in Lensology and your lovely feedback on the quality of our work.
Kindest regards,
Barry
Very quickly lens made and returned
Very quickly lens made and returned. Reasonable charge for the lens. I shall use them again.
26 June 2026
Unprompted review
Reply from Lensology
Hi Shashikant,
Thank you so much for your fabulous review!
We’re elated to know that you were pleased with the quick turnaround and reasonable pricing.
It’s fantastic to hear you’ll be using Lensology again — we really appreciate your trust and support!
Best regards,
Barry
Reply from Lensology
Hi Katy,
Thank you for your kind words!
We’re thrilled to know that you’re pleased with the service and, most importantly, that you can now enjoy wearing your sunglasses again!
Looking forward to serving you again!
Very best,
Barry
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