Leisure Lakes Bikes Reviews 

8,516
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,328 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful and friendly, going out of their way to ensure purchases meet expectations. People also appreciate the competitive pricing, secure packaging, and reliable delivery options that make shopping very straightforward. However, some customers also noted occasional problems with delayed deliveries or missing components upon opening their packages. A few reviewers experienced poor communication and unhelpful staff interactions when trying to resolve post-purchase issues or complaints. Others felt that certain items lacked proper durability or were too expensive for the overall quality received.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, competitive pricing, and swift delivery. Consumers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy dispatches and... See more

Service

Clients share positive opinions on service, noting that staff are consistently helpful, professional, and go... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great, competitive, and fair rates... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycli... See more

Rated 5 out of 5 stars

Great service from Leisure Lakes Bikes. Ordered a replacement bell for my wife’s bike and it was delivered to Scotland two days later. I had never used this company before but would not hesitate to us... See more

Rated 5 out of 5 stars

We ordered a dirt jump bike from leisure Lake bikes and received really great service. We are informed of every process of our order and the staff were very helpful on the phone. Our bike arrived on t... See more

Rated 5 out of 5 stars

LLB (Bury) Very professional company from start to finish. No pressure sales, friendly salesman, good selection of bikes. Had an issue with the bike, not LLBs issue I might add but their afterca... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,516)

1,278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience at Bedford branch in July 2026…

Had a good experience in July 2026 buying a Cube Reaction Hybrid Pro 800 e-mtb from the Bedford branch, with first-rate advice, support and communication from Luke, Colleen and Alex, who helped put together a bike that fits me perfectly, as well as researching all the best add-ons for my riding style. Great service all round. Definitely recommend!

18 July 2026
Unprompted review
Rated 1 out of 5 stars

I have not recieved my order i placed…

I have not recieved my order i placed 14days ago.

Emailed and had no response..

6 July 2026
Leisure Lakes Bikes logo

Reply from Leisure Lakes Bikes

Hello, sorry to hear about the problem here. I can see our team have answered all of your emails and the issue is now solved.
Kind Regards
LLB

Rated 5 out of 5 stars

Frodsham Service

Cycle to Work schemes can always be a bit of a faff, but both Max and Craig made the whole process really easy. the bike arrived in Frodsham exactly when they said, they had it built exactly when they said, and setup & pickup was a breeze.

It's been a short while since I did anything on road bikes, but this whole process gave me maximum confidence to just get on the bike and ride.

18 July 2026
Unprompted review

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