Legend London Reviews 

6,739
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,497 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful support team, noting that representatives handle problems efficiently and provide quick responses to inquiries. Many individuals appreciate the prompt delivery service and the overall quality of the clothing items they receive. Some reviewers were not happy with sizing inconsistencies across different products and the high cost associated with returning items. Consumers also mentioned encountering delayed communication from support teams and occasional difficulties with the shipping process. People frequently experienced frustrating delays when waiting for updates or trying to resolve missing order issues.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order processes, with many customers expressing satisfaction... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide variety of experiences. Many reviewers... See more

Response time

Reviewers mention negative feedback about response times, noting instances where emails went completely... See more

Delivery service

Clients share ambiguous opinions on delivery_service, reflecting a mix of satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered Coast T-shirt that was described on website as 100% cotton. When I received it material looked so cheap so I checked labele and saw 55% cotton and 45% polyester. So with delivery cost I... See more

Company replied

Rated 3 out of 5 stars

Ordered the 3 for 2 on the T-shirts, what could possibly go wrong with that, 3 T-shirts all the same size, all the same design in 3 different colours, what turned up was completely wrong. How is it ev... See more

Company replied

Rated 2 out of 5 stars

Placed an order with 4 items with one item sold out. The refund of sold out item was received promptly, however the remaining order was delivered with one item missing. Emailed the customer service 3... See more

Company replied

Rated 2 out of 5 stars

Ordered 3xL shirts. 2 luxe linen that fit the body but too tight under the arms and back of the shoulders. 1 peak knit shirt that was just too small. confident in that XL would be too big. Low score f... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

We are a London-based fashion brand specialising in contemporary clothing tailored for individuals with an active lifestyle. At Legend, our design philosophy revolves around three key elements: being fashion-forward, offering an impeccable fit enhancing the musculature shape, and providing unparalleled comfort that makes you reluctant to part with our garments.


Contact info

3.4

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(6,739)

1,591 reviews in the last 12 months

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Rated 5 out of 5 stars

I’d accidentally ordered 2 of the same…

I’d accidentally ordered 2 of the same item as I was checking out, so I emailed to see if I could change my order to only buy the 1 item. A big thank you to Chioma who made this request possible with a rapid response to say the issue had been sorted!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Signed up to legend London as the…

Signed up to legend London as the products looked great. Got 3 shirts and they arrived quick and fit great. Branded packaging and felt premium.

The issue arose when one of the letters came off after a single wash. I used the online portal to explain what had happened and Chioma came back to me in less than a day assuring me this isn't the standard of all times and replaced it immediately.

The replacement arrived a day or 2 later and 3 T shirts are washing fine.

Great customers service! Excellent buying journey - sometimes everything doesnt go 100% to plan but Legend London smashed the response action.

Thank you

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 3 T-shirts got a large which…

I ordered 3 T-shirts got a large which is my usual size but came up a bit small tight around the arms/neck, legend london were brilliant i got a exchange quickly and got them in a xl and they fit perfectly will be ordering some more, thank you for a brilliant service

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Legend London.

First I must say amazing customer service from Waqar, explained everything so well with great advice. These trousers are the best Ive ever worn. The hybrid and cinch range are absolutely spot on with a great fit and feel for everyday use, from office meetings to going out for an evening meal. I will definitely be ordering more and really excited to try some shirts next. Thank you Legend London.

25 July 2026
Unprompted review
Rated 3 out of 5 stars

The grey coloured T-shirt seems to have…

The grey coloured T-shirt seems to have issues with the thread in the sleeve. I’ve had two and both have come apart at the sleeve.
The others have been fine and are a good fit and look.
The service I’ve had from Chioma has been absolutely fantastic. Both T-shirts were replaced and Chioma’s communication was fantastic. 5 stars for Chioma but the grey T-shirts let the overall score down

25 July 2026
Unprompted review
Legend London logo

Reply from Legend London

Hello James,

Thank you so much for taking the time to share your feedback.

We're delighted to hear that you've had a positive experience with Chioma. We'll be sure to pass on your kind words—it's wonderful to know that her communication and support made such a positive difference.

We're sorry, however, to hear that you've experienced the same issue with the grey T-shirts on more than one occasion. We completely understand your disappointment, and this certainly isn't the standard we aim for.

Thank you again for your honest comments and for giving us the opportunity to put things right. We truly appreciate your support and hope to continue providing you with a better experience in the future.

Team Legend

Rated 2 out of 5 stars

Nothing ever in stock

Decent clothes although have to order up a size. The trouble is, they are always out of stock!! Been trying to get some hybrid shorts for 6 weeks and constantly no stock in my size! Will have to go elsewhere. They’ve lost my custom

24 July 2026
Unprompted review
Legend London logo

Reply from Legend London

Hello Jason,

Thank you for taking the time to leave your feedback.

We're really pleased to hear you like our clothing, although we're sorry that you've been disappointed by the availability of the Hybrid Shorts.

We completely understand how frustrating it is when you've been waiting for your size to come back into stock for several weeks. We know that's not the experience you were hoping for, and we're sorry that it's led you to consider shopping elsewhere.

Your feedback has been shared with our team, as we know how important it is to keep our most popular sizes available. We truly appreciate your patience and hope we'll have the opportunity to welcome you back in the future.

Team Legend

Rated 3 out of 5 stars

Your order will be a lucky dip

Ordered the 3 for 2 on the T-shirts, what could possibly go wrong with that, 3 T-shirts all the same size, all the same design in 3 different colours, what turned up was completely wrong. How is it even possible to get this order wrong. Looking at the returns policy I can't even be bothered to send them back. The one I did order fits OK, very tight around the neck though so if you have a larger neck be aware.

24 July 2026
Unprompted review
Legend London logo

Reply from Legend London

Hello Steven,

We're very sorry to hear that your order wasn't as expected. We completely understand how disappointing it must have been to receive the wrong items, especially when you had ordered three of the same T-shirt in different colours.

We've checked our records but haven't been able to find any emails from you regarding this issue. To help get this resolved, our team has now reached out to you directly via email. If you can't see our message, please check your junk or spam folder, and we'll be happy to assist further.

Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.

Team Legend

Rated 5 out of 5 stars

Legend London T Shirts are of a very…

Legend London T Shirts are of a very high quality material wise, the touch and feel of the garments are just right and the fit perfect. Thank you to Houda also for helping me sort out an issue with an incorrect item in my order. Houda thanks for your swift resolution and outstanding customer service. Legendary from start to finish.

24 July 2026
Unprompted review
Rated 2 out of 5 stars

Freyed collar

I bought a linen shirt and linen trousers. The trousers seem fine but the shirt arrived with a freyed collar. Not what I expect from new (unless that's what I paid for).

Not expensive but £30 nonetheless and better shirts are available for that price.

21 July 2026
Unprompted review
Legend London logo

Reply from Legend London

Hi Roger,

Thank you for your feedback, and we are very sorry to hear that the shirt arrived with a frayed collar. We completely understand your disappointment, especially when you were expecting a quality item.

We would like to investigate this for you and work towards a resolution. Could you please provide the full details of your order, including your order number and the email address used to place the order? If possible, please also attach photos showing the issue with the collar.

Once we receive these details, we'll be happy to review the matter and assist you further.

We sincerely apologize for the inconvenience caused and appreciate the opportunity to make this right. We look forward to hearing from you.

Rated 5 out of 5 stars

Got my order and I absolutely love it

Got my order and I absolutely love it. I ordered the black suede trainers.
At first they sent the wrong colors but when I went to customer service I got swift response and quick replacement from Chioma.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

I received great support after I had to…

I received great support after I had to return an item that unfortunately was just to small and got a little confused with the return system, Ervin replied to my email with all the help and support I needed to return the item for a refund ,thank you Ervin

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service Overall

Initially, I had some issues with the purchase and pricing, but Rania was quick to resolve this for me so I was subsequently very happy with everything. Will purchase more from them in the future.

23 July 2026
Unprompted review

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