The lady I spoke to on my 15 telephone appointment was very helpful indeed plus she forwarded me further help via email . No complaints at all excellent service. I did knock a star off however as I in... See more
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Edit I have since received my response. Thanks for your help. I have sent a further email just for clarification on one point. My enquiry has been closed but I cannot find any response. I'm disa... See more
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Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .
Company replied
Well it was a bad line and I could not hear the agent very well a lot of the time. I did take the advice that I was given and sent my letter to a joint Freeholder who has been totally ignoring my requ... See more
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Company details
Written by the company
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Contact info
2 Marsham Street, SW1P 4DF, London, United Kingdom
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4.1
Great
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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There is a discrepancy between the…
There is a discrepancy between the length of my lease between the freeholder and the land registry l. I was advised to get in contact with both of them. I did and they are still contradicting each other. None the wiser! No help for my situation.
2 September 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re sorry that you were left without a clear resolution. Where information held by the freeholder and Land Registry differs, it can be difficult for us to advise further without the discrepancy first being clarified by the parties responsible for those records. We appreciate how frustrating this must be when you have already contacted both and are still receiving conflicting information.
I was quickly given the information I…
I was quickly given the information I requested. Unfortunately, there isn't anything I can do to improve my situation. This was not the fault of the LAS.
26 August 2026
Reply from The Leasehold Advisory Service
Thank you for taking the time to leave a review. We’re pleased we were able to provide the information you needed, even though we appreciate it wasn’t the outcome you had hoped for.
The man I spoke to seemed to be well…
The man I spoke to seemed to be well informed, and despite me not getting the answers I wanted, (because of my tight lease stipulations), he did give me some advice on forthcoming legislation on extending, and advised me to wait a bit, before it comes into force.
26 August 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re pleased that our adviser was able to explain your position and provide some guidance on the forthcoming changes to leasehold legislation. We appreciate that the current terms of your lease may limit the options available to you, and hope the information provided was helpful in considering your next steps.
I appreciate the advice and have a…
I appreciate the advice and have a clear understanding of my course of action.
27 August 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re pleased the advice helped clarify your options and next steps.
Very knowledgeable and helpful.
25 August 2026
Reply from The Leasehold Advisory Service
Thank you for your kind feedback, Jim. We’re glad you found the advice knowledgeable and helpful.
Helpful and thorough
Easy to arrange a call, the advisor was prepped and ready and was clear during the call and followed up with a summary of all discussed, possible actions and any other pertinent info.
25 August 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback, Sam. We’re pleased you found the process straightforward and the advice clear and thorough, including the follow-up summary.
The advisor was friendly
The advisor was friendly, knowledgeable and component. She could explain things in such a way that it was easy to understand.
25 August 2026
Reply from The Leasehold Advisory Service
Thank you for your kind feedback. We’re pleased your adviser was able to explain things clearly and make the information easy to understand.
The advice was good
The advice was good, eventually,but stayed in yesterday afternoon call. Despite receiving 3 notifications telling me when my appointment was to be, the call didn't come, had to make contact again
27 August 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback, Marilyn. We’re pleased you found the advice helpful, but we’re sorry your scheduled call did not take place as expected and that you had to contact us again.
Great service
I found the phone call with your advisory service more beneficial than my initial written request. I really appreciate this service that the government provides as the world of lessor and lessee is so complicated and a real minefield. I guess this is like citizens advice, but with an expertise in leasehold issues for flat owners. Thank you for your help with advice regarding going forward with a first tier tribunal.
27 August 2026
Reply from The Leasehold Advisory Service
Thank you for your thoughtful feedback, Kirsty. We’re pleased the call helped you understand your options and the possible next steps regarding the First-tier Tribunal. We know leasehold issues can be complex, so it’s good to hear you found the service helpful.
I was very impressed
I was very impressed. I received very helpful clear advice in a phone call, and a follow-up email, plus the offer of continued support as I a deal with my case.
26 August 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback, William. We’re pleased you found the advice clear and helpful, and that the follow-up email and offer of further support were useful.
Ownership of equipment when bought and included in the service charge
The phone line kept breaking up and so it was difficult to have a meaning full conversation.
26 August 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback, William. We’re sorry the poor phone connection made it difficult to have a useful conversation. We understand how frustrating this can be when you’re seeking advice and appreciate you bringing it to our attention.
1st Class Service
The advisor was Patient in listening to my concerns, Proactive in researching under what circumstance would a 12-month wait is imposed before one could re-apply an extension and Professional in advising on how I could get a 'Fair' Premium.
26 August 2026
Reply from The Leasehold Advisory Service
Thank you for your kind review. We’re pleased the adviser was able to look into your specific circumstances and give you clear, practical guidance on your lease extension and premium. We’re glad you found the service helpful.
Take advantage of this amazing service!
With just over 81 years left on my current lease, being able to actually speak to a human, at our prearranged appointment time, and to have a conversation whereby all of my questions were answered with such knowledge that it has helped me greatly to have confidence in my decision making and know how, and options, as to whether to extend my lease now, or to take a chance on new legislation currently being decided upon in the courts. Would absolutely recommend this service, to give you the ‘tools’ for your decision making!
26 August 2026
Reply from The Leasehold Advisory Service
Thank you for recommending the service. With important decisions around lease extension and possible changes to the law, having clear information about your options can make a real difference. We’re pleased the appointment gave you the knowledge and confidence to decide what’s right for you.
Helpful succinct advice up…
Helpful succinct advice and follow up email . Really helped me with m Park Home Problem . Thank you
26 August 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re pleased the advice and follow-up email helped with your park home issue and gave you the information you needed.
Excellent experience.…
The advisor fully understood my questions. Her response and advice were clear to follow. It was delightful to have meaningful conversation with a human !!!!!
25 August 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. We’re pleased the adviser understood your questions and was able to provide clear, straightforward advice.
I’m so glad that I was pointed to LAS
I’m so glad that I was pointed to LAS. Alex explained things to me so I understood what I could do. He explained the easiest route that would be best for me.
25 August 2026
Reply from The Leasehold Advisory Service
Thank you for your review. We’re really pleased Alex was able to explain your options clearly and help you understand the best route forward.
not good need more time
25 August 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. Our telephone appointments with an adviser are 15 minutes, but you can request further support if you have unresolved questions. If you’d like us to look into your experience, please contact us at info@lease-advice.org.
Extremely helpful advice
This is such an important service to have for Leaseholders who often feel powerless. Not only is the advice extremely helpful, but the advisors are also understanding and motivating
24 August 2026
Reply from The Leasehold Advisory Service
Thank you for your kind feedback. We know leasehold issues can feel difficult to navigate, so we’re really pleased you found the advice helpful and supportive.
Eager to assist!
Knows the facts well, clarifies matters well, volunteers new possibilities beyond what I had asked for, eager to assist.
24 August 2026
Reply from The Leasehold Advisory Service
Thank you for your feedback. It’s great to hear that the adviser was able to clarify things and help you consider some additional options.
Reply from The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice on your service charge helpful.
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