The Leasehold Advisory Service Reviews 

I get long answers but they are NOT to the questions I raised.
This is the second time and its very frustrating.
I have tried again lets see if you can get it right

Edit I have since received my response. Thanks for your help.
I have sent a further email just for clarification on one point.

My enquiry has been closed but I cannot find any response.
I'm disappointed as they were previously very helpful and I really need an answer to the questions I asked.
If a response could be sent I would change my rating.

Advice came through at 11.30pm on a Saturday night. It was a very brief response to a complex question and the person who responded had not asked to see our lease so could not possibly be certain they were correct. It wasnt the response I expected or hoped for and at that time of night on a Saturday I was unable to seek verification from a solicitor. I've now done so and the solicitor is retrieving documents to look at. I feel the advice was ill-timed, unprofessional and irresponsible. I should have simply gone straight to my solicitor in the first place instead of waiting two weeks for a reply that only worried me half to death and caused a sleepless weekend. All responses should be in business hours.

Update 16th September 2026. The advice given was almost certainly wrong. My solicitor has since confirmed that purely verbal agreements between a landlord and leaseholder/tenant for the tenant to tend a communal garden, are not legally binding on subsequent occupants of a property, especially where a service charge to cover garden maintenance is paid. My solicitor is currently reviewing the lease to see if there is anything in writing but in fact the landlord has confirmed that no written agreement exists. The advice given was therefore likely to have been entirely wrong and was based on an erroneous and (in my view) hasty reading of my query. This was a slapdash response.

The advice I received was professional and prompt. But I was disappointed that LEASE could not advise on the enforcement of lease provisions where co-freeholders are the landlord and there is no deed of trust or freehold company. This shared freehold structure is a very common form of ownership.

Speedy, very detailed, point by point accurate response to my leaseholder query. I find this a very helpful platform to use, so I can approach my landlords with legal speech to my housing issues.

Quick to respond

Waited 7 days for some very basic advice that wasn't useful. I originally contacted you as a friend had a really helpful 15min legal advice call with you.

LAS answered all my questions, thank you.

A vital service, very helpful, probably not enough people know this service exists. Thank you for being there!

poor service, no info offered, automated emails with no reply.

absaloutly useless to start and I told you so but you then responded to the question I actually asked and That was spot on !!

Listen to my concerns. Followed up with advice for my next steps.

Great service, Gives excellent advice and it's up to date with current regulations. Good communication.

No help whatsoever. I was given the incorrect information.

Great service advice given bybthe staff

They knew what I was talking about especially the Man

There is a discrepancy between the length of my lease between the freeholder and the land registry l. I was advised to get in contact with both of them. I did and they are still contradicting each other. None the wiser! No help for my situation.

I was quickly given the information I requested. Unfortunately, there isn't anything I can do to improve my situation. This was not the fault of the LAS.

The man I spoke to seemed to be well informed, and despite me not getting the answers I wanted, (because of my tight lease stipulations), he did give me some advice on forthcoming legislation on extending, and advised me to wait a bit, before it comes into force.