Leapfrog Reviews 

Never buy from this company! Terrible customer service, faulty products you’ll be stuck with. No wonder there are so many bad reviews here! Avoid at all costs

If I could give a -5 stars I would. This company has the most annoying customer service and tech support. I’ve emailed them 7 times asking for tech support, asking them to call me and to help solve my Leapstart problems as it is not connecting to the computer and they just keep asking silly questions that are irrelevant. 7 times I’ve emailed them for help and 7 replies to NO help given. And no phone call.

Useless and I wouldn’t recommend leap frog and I won’t be buying their products again. Save your money and time.

I’m stuck with a £200 product that doesn’t work.

I purchased the Leapfrog Smart Sizzlin' BBQ Grill for my nephew, for Christmas 2021. I realized afterwards that the suggested age is 24months+, so decided to wait until his 2nd birthday to give it to him. His birthday was last weekend, so was finally able to give it to him. While putting it together, we realized that we were given 2 sets of the same wheels, instead of 2 different sets. It is impossible to clip in the 2nd set of wheels. I took all the photos I needed to show the issue. Leapfrog said that since it's been longer than 3 months, they cannot help me. The toy is not broken, and it's not an electrical problem... It was packaged incorrectly from the company. It doesn't matter if it's been 3 months or 3 years, they made a mistake. They take no accountability for their mistakes, and now my nephew has an incomplete toy that I paid $60 for! Will no longer but Leapfrog toys, and they were always my go-to for my children, and for gifts.

We have two leappad ultimate tablets (and many other leappad products as we've 3 kids). Not all games work across each tablet so if you have the misfortune of buying a game for the wrong tablet and there are many they will not refund you for the game or even allow you to pick one that does work. They'll just take your money and tell you that you should have read the T&Cs. Don't know many parents who have that kind of time on their hands! Surely there can't be a real reason why they can't refund only that they're playing on the misfortunes of tired and stressed parents!!

Over the years we have spent alot of money with leapfrog. We've purchased the scout talking teddies, the leap frog books and interactive pens, leap pad, leap pad 2's and leap tv. To name a few. We have spent alot of money on various apps and game cartridges. Today we purchased an app that we thought was for the leap Tv I had selected leap tv as our search so believed I was looking at the correct games. However after paying for the app and it not showing up on the leap tv I then realised it was a leap pad 2 app. I contacted customer service to explain our error and ask for a refund so we can pick a different game. This was refused. I explained that we have this game as a cartridge for the leap pads, that I can't afford to simply throw away £15 and that if they look at my account they can see we haven't downloaded this. I asked to be put in contact with a manager. I'm now getting zero reply. I'm so angry after all the money we have spent with this company that they are not willing to credit the account back. Unbelievable. Well I certainly won't be spending anymore money with them that's for sure. They have lost themselves a long term loyal customer and a lot of money.

Extremely poor service. I had a problem with my order and have contacted the company 3 times via email and 3 times via phone. I have had no response to my emails. I have been fobbed off by phone.
The matter remains unresolved. This company is supposed to be reputable. Very good at taking your money but does not want to know when they get something wrong. I am left out of pocket and have a product that is of no use.
Absolutely disgraceful

Not able to leave no star rate, but would if I could.
We purchased a Leapband from Argos 3 years ago for our granddaughter but decided she was too young so have waited until a bit older and gave it to her this Christmas. So went on line to download the software but unable to find on leapfrog site so emailed this is their reply
Thank you for contacting LeapFrog Consumer Services. We are very sorry, LeapBand were discontinued some time ago and LeapFrog Connect is no longer available for it.
So a warning to anyone thinking of purchasing a Leapfrog product, they don't support the software for them after 3 years

Leapfrog customer support is terrible, they don't even bother reading your messages, and the links they send are outdated and lead to 404 pages. I wish I hadn't spent the time, money, and energy with their products.

Omg I didn’t realise there are so many bad reviews for this company. I returned an item only to be told they won’t cover my return postage. IT COST ME £17.50 to return the item tracked and signed for as that is what leapfrog requested. The refund would have been £56 but I just paid for postage I didn’t need to buy the item was absolutely rubbish and didn’t work properly. I cannot believe he customer service team just said no we cannot cover cost of postage. Legitly this company is quite big so shouldn’t have a issue. But oh my god I cannot get over this. WASTE OF FRIGGING TIME AND MONEY

Awful awful company.
All of their packaging claims compatibility with MacOS but the app download that you need to set up the system (and that claims to be for MacOS) doesn't work. Customer 'service' just said it doesn't work and go find a non-Mac computer to use instead. They don't care that all their advertising and packaging gives the compatibility details for MacOS (system requirements etc.) and it's all a bunch of lies. I was just told to return to the retailer for a refund.
Avoid. Avoid. Avoid.
Even if you're not using a Mac, the fact that this is the company's attitude, and they're telling lies on their packaging etc, tells you a lot about them. Not a company you want to trust when their products are far from cheap.

Doesn't come loaded with the things promised. You get a word search and a camera 🙄👎👎👎👎👎👎👎👎👎👎 BBBBBOOOOOOO

An automated e-mail replying system will do much better service, by miles. They blame mainly troubleshooting expired warranty, and last but not least Covid-19, for their physical inability to reset the LeapFrog3 device back to the factory settings. The connection app is hardly working, and the reset process stops halfway through. We asked them for help if they can reset it for us. We are not returning it, or repairing it. Simply want all data erased, so it could start from the beginning. They can't do it because 1. Troubleshooting says NO 2.Warranty expired 3. Covid-19. Why would they need a warranty to reset the device???
And honestly, the product is not the best in the world either. In general, don't fall for the big promises in the leapfrog commercials and AVOID as much as possible. If there was an option for less than one star, I would have gone there.

I returned a faulty child’s telephone to be signed for they are claiming it hasn’t arrived standard reason for not replying too busy , Covid ,this is obviously what they only get one star

Sorry to here this. This is my reply to leapfrog regarding a purchase of two items. One came through in a matter of days and happy however, I needed to send them two emails to chase up the other.
I did send two emails earlier in the month and only now they say it is not available. I had pleny of chances to order this product elsewhere and now none are in stock. It would have been nice to have been told that I have been refunded instead of me having to request where my item is only today.

Afraid to say im not a happy customer and will leave a review so that others are aware.
Do your homework before ordering from Leapfrog.

Leapfrog tablet bought two pieces for son and daughter As gifts. After a month, the touchpad stopped working at all does not react to any movements .Spent more than 100 euros on an APP that is now impossible to play just thrown away money.The quality is worse than that of the Chinese.If I could, I would put -5.

Educational toy for my son, and he loves it!

Part of my son's childhood! He loves the colors, the sound and the structures of the toys he had with Leapfrog! Please continue to make more educational toys.

Shame on you! Learn geography first and then put borders of countries on your globe!! Don’t sell this false information to children!!

Very poor support system.i bought certain app from the website, once the payment was made there was no way to download the app onto the gadget. The regional support washed his hands off saying i did not buy the app from him. Preposterous excuse as you can only buy the apps from the website. Well that’s how they know how to cheat. Please don’t waste your money.

Absolute scam company. Since November 2019, they've had over 62000 visits to the support page for their broken leapstart3d. They have made no efforts to fix this shoddy device, which even when working, is absolutely moronic in its execution.
Childrens readers do not need forced updates coded into the device - they literally have a point of failure built in. When it does work, these are not updates - they're harvesting information on your childrens' usage of the device, not adding anything. Not that it matters, because your device isn't going to work longer than ~3 weeks anyway.

What sort of childrens toy requires a parental account (more info harvesting), and for the price, doesn't include all the books? This is just a garbage device with real-life microtransactions. There are a multitude of better options; might as well purchase your kid a tablet for less money, and use any of the literally thousands of apps out there which are at least less scammy than leapfrog.

STAY AWAY FROM THIS COMPANY.