Leapfrog Reviews 

Customer service was poor. I purchased the My Pal Violet for my daughter for Christmas. They wouldn't replace the item when they couldn't help me personalize it. They said they went through their troubleshooting protocol and it was faulty. Not my fault. They said there was nothing more they could do. Never got to give it to my daughter for Christmas. They said they couldn't replace the item.

Absolutely waist of money.... I cannot use the leapfrog as most laptop are under chrome now. But you cannot use it with Chrome!!! What a joke. I will never buy anything else from them. This is a scam!! This is my birthday son today and I can't even use his gift!!! Thank you for ruining my son's birthday.

We had the LeapFrog LF915HD 5inch PTZ Video Baby Monitor for a bit over a year and it worked nicely, minus a few frustrating things. However, our 1 year-old baby has been a bit rough with it and the antenna came off, though wires are still connected, and the stand broke. For the last few days, the signal has been very weak and disconnecting all the time.
The warranty is for 1 year, so we definitely passed that but I was hoping we can fix it and pay for the service. However, there is no service outside of the warranty and the customer service advises to buy a new one. I am very disappointed with such response. They don't sell the monitor separately and they do not offer service. Not even an option to return the broken one and pay less for a replacement, which I would expect from such a big company. No sense of the environment or recycling. They basically say, throw it out and replace it.
I will have to buy a new one but it will definitely not be a leapfrog.

Absolutely useless customer services. I was gifted the leapstart 3D and it didnt come with the data cable. and so I had no idea if it was a C/D etc cable. tried to goggle but no use. called the team and they just said.. dont know . keep trying different cables and buy a few to see which ones work!! yeha right. like I've got the money and time to just keep buying a cables in hope that it works. I asked if the manual had any clarity and she clealy couldnt be bothered to try and look/help! rude and lazy!

Terrible Customer Service - Product just out of warranty (camera screen) and needs to go in bin

Battery is clearly faulty on the parent screen to go with my camera. 14months old and cannot be away from charger for more than 20 minutes. Customer Service team could not have been less helpful if they tried - genuinely "Computer says no". No consideration for the environment in terms of suggesting a repair. Would advise folks against Leap Frog products.

Never buy a leap frog product! You will never be able to get a hold of them for a simple question! You can't call them, they require you to enter product info and if your label has been damaged (who's hasn't we got kids) you can't get through. Forget about email, theyake you fill out a form and I would have to lessen my online security protocols just to submit a form! You can't email them. So I'll leave a review! Don't ever buy a leap frog product! Ever!

Worst customer service ever absolute joke. Product broke within 1 week and customer service keep trying to fob me off. Will never buy anything from them again and will tell all our parent groups how awful the company and products are

Utterly useless. Bought two sets and 8 books for my two children. Had to create accounts, download software, "intsall" audio and the useless devices still do not work. Annoying voice tells you to install books you have installed, and the devices only hold 3 books anyway. I do not have time to uninstall and reinstall boojs to devices with a tiny memory. Huge waste of 100s of pounds. Seriously spend your money somewhere else, and give your kids a box of rocks for the same learning experience

Customer service is very unprofessional and lied for 2 years about my email address, not being the ones used in the academy accounts, taking 2 years of additional payments from my bank account. Finally, after many emails and contacting my credit card company to make a complaint, they had to refund 1 payment back but what an absolute disgrace.. how many more people are they doing this with

I bought a alphabet biscuit game for my grandson for Christmas, he seemed to like it but I was disappointed to find it had 2 b’s in the box but no h. I emailed the company to see if they could easily rectify this. I sent a photo to prove what I saying.
Their reply was to return the product to the retailer as my contract is with them. Which I will return it but I won’t be buying any of their products again.
Customer service is none existent. Disgraceful company. I would have happily sent the extra b if they would have sent the h to me

Brought a leapfrog book reader for my son for Christmas on amazon. I struggled to download the extra content on a tablet then saw it needed to be done on a computer. Unfortunately I only had access to a chrome device. Rang customer service and the lady was unbelievably rude. I rang to ask how I could download and all she had to say was its amazon's problem and nothing she could do. I was asking about a product made by the company she works for. I am absolutely apauled and after the awful 'customer service' I received I will never buy a leapfrog product again and will be telling everyone to stay clear of this company.

Bought a leapfrog ice cream cart from Smyths in October for my granddaughter for Christmas. I assembled it on Christmas Eve - big mistake because the push handle, canopy and awning could not and would never have fitted. The manufacure was faulty. I tried to find another one to purchase near me so I could return the faulty one (although who was to say the new one was any better) and no joy. So I looked online and others had had the same problem - I wanted to give my granddaughter her pressie so I tried glueing - no - the joints were very loose so ended up with blue tack. Shoddy, shoddy goods - should have returned and would have had I tried putting it together earlier. Lesson learned - will not buy leapfrog shoddy goods again.

Bought a baby monitor from Leap Frog. Firstly it came without a charger for the parent viewing unit. Reply from customer service took days. With a newborn, that is a very long time to wait so we purchased a charger separately as we could wait no longer for the reply.

It worked ok for a few months and then we started experiencing connectivity issues. Finally the camera went offline and would not connect again. When flagged with CS we again were made to wait days for a reply until I followed up with a very disappointed email. Their reply was utterly unhelpful saying the product can’t be fixed and needs to be replaced. Conveniently our warranty ran out just in time. Will never ever be purchasing LeapFrog products again. I’ve never been this disappointed with a purchase in my life

Customer service was very poor. Couldn't answer any basic questions about the product. Phone multiple times, given different answers each time. I still have no idea which monitor works with apps and which monitor rotates. Why can't customer service answer these questions?

Customer service wasn’t helpful with a fault with a pen on their globe toy. We bought this a while ago but only used this a couple of times the pen broke and I contacted leapfrog the told to buy another one. And that is was over a 1 year old and when mentioned the consumer act 2015 they said I have to take it up with seller not them shocking.

Have always loved leapfrog ❤️ but..
I do however find it hard to get some books for my leep start It's really all you buy it and then they make a new one. That's the only thing that I'm not so keen on but it was a brilliant project that my son loved and we managed to get some second hand books to fit it..

Thank you so much for bringing out leapreeder reader so much cheaper and easier then tonnis story's we absolutely love books and still like the idea of actually having books, but it's just so hard to be having someone just some built-in stories to help my child sleep with such a terrible sleeper and hard to get to sleep this is just burning out a little bit babyish not sure why it says till 8 years old but if it does the trick I'm game for anything.. I had a couple of nights and it's brilliant...

The baby toy running for my son was little was brilliant and our leap tab was a much love. Favorite Even now but he has Amazon kids tablet still a go to for car journeys ❤️

Horrible company!! Will never buy leapfrog again. Customer support is a joke. They were supposed to replace my monitor and then I haven’t heard anything for two months!!! Disgusting!!! The battery life sucks!

I wish I had seen these reviews prior to purchase! It would appear the lack of customer service is a common theme. I’ve bought several products for my child from leap frog. Leapstart, leappad3 and numerous books and apps for them. Costing over £300 all of which are now useable!

The leappad3 doesn’t connect to the Wifi and never has. Wasted a ridiculous amount of time researching on the internet and trouble shooting to no avail. It would appear from researching a ridiculous amount of buyers are complaining about one and the same problem. What’s worse is the customer service or complete lack of it. There first intention is to pass blame on to you for whatever reason necessary my computer wasn’t good enough, my internet speed etc. Although I have the fastest internet speed possible with Virgin I believe in the country certainly in the area and my Mac is the most up to date and I’ve had no problems connecting any other devices. Eventually after about 30 messages and mention several laws and threatening court action they allowed me to exchange but at my cost! Although regretfully looking at the feedback it’s highly likely I’ll find the same problem in the replacement. (I will update) I advised should the replacement be faulty I will be requesting a full refund which they have flatly refused but I’m aware under the consumer regulations act you do not have to continue to allow a seller to repeatedly replace shoddy products and can in fact request a full refund at this point. Fully confident this company will deny my right forcing me with no option but to take them to court which is ridiculous with such a low level easy complaint forth at their customer service is refusing to offer any resolve. Sometimes holding a company accountable and utilising the courts process is the only way to ensure they will meet their legal obligations. Reading the endless negative reviews I’m seeing throughout the internet it’s not hard to figure this is one of these companies, which could be a very costly mistake for them to make!

My complaint does simply lie with the leappad3. I also purchase the leapstart but because it’s out of warranty there is of course nothing the company will do. It doesn’t connect to my computer and I’ve been advised this is because my computer doesn’t meet the standards written on the side of the original box. Although it worked fine for the first few months! The problem with this is of course this means all the books that I have purchase within the last year are now unusable and I have no right to return because the instruction on the box makes it clear my computer isn’t up to scratch although it originally work fine! Instead of looking for a resolve then customer service team are simply looking for a way to blame the customer and get out of providing any form of customer service. This of course has a knock on effect on the children who are now unable to use there toy that you’ve that you’ve invested so much money in.

I will therefore, never purchase from this company again and can only hope some of you are wiser than I and check these reviews before purchasing and manage to avoid disappointing your children in the event they go wrong and the company simply blames you for any problems.

Bought a LeapPad for child 2 years ago, but the child was a bit too young to use it, so it was put into the cupboard.
Took it out recently and, after charging, it switched on fine. However I had entered a parent lock when I first set it up which I had forgotten.
I managed to get logged onto my Leap Frog account, but this did not help, so I had to contact Customer Services.
This was an experience I never want to experience again as it was so poor.
I was provided with a ‘hack’ to bypass the parent lock, but this didn’t work. On checking online, Leap Frog removed this hack from its systems over a year ago.
They then asked me to connect to my computer, but this cannot be done without the pass lock code (which was the problem).
The customer service team then sent me an email to say they were unable to help and that the tablet was irreparable (though they could not tell me what was wrong with it) and it had reached the end of its life. This for a 2 year old tablet that had never been used.
Their final piece of advice was that I needed to buy another one. As if that’s ever going to happen.
I also asked for a copy of their complaint policy. I had to ask three times before they told me to send any complaint about the customer service team TO the customer service team who would review it. You couldn’t make it up!
This is up there as one of the poorest customer service experiences I have ever had.
I would urge people to think twice about purchasing these products, because if anything goes wrong, you’re on your own

Customer support basically told me to throw the leap Start in the bin after I had brought new books to use with it. Useless customer service and now left with useless products. AVOID!