We ordered some bar stools which after 2 weeks showed some issues. I contacted Lakeland and was helped by Lisa. We worked together to find a really good solution to the problem and the replacement pa... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We purchased 2 Torek bar stools in aged brown leather with black base and are incredibly happy with our purchase. Firstly the website is clearly laid out with good pictures especially of the fabric c... See more
Company replied
Furniture is lovely- perfect for what we what it for. It was the delivery that a bit painful. 5 chairs ordered but 3 arrived and a random chair we hadn't ordered. The 3rd chair seat didn't marry up t... See more
Company replied
I needed a replacement star base and gas lift for a chair, preferably in brass. It turns out this is surprisingly hard to buy in the UK! Lakeland were the only place I could find online, it was reason... See more
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Company details
Information provided by various external sources
We specialise in high end reproductions of famous designs of all the modern classics, as well as a huge range of the UK's best value bar stools and dining chairs. We are one of the UK's largest suppliers of Classic Furniture Reproductions. We also offer a range of outdoor items including Marquees, Home and Office Furniture.
Contact info
Glebe Street, OL2 7SF, Shaw, United Kingdom
- 0844 870 6961
- support@lakeland-furniture.co.uk
- www.lakeland-furniture.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Customer service
Customer service was professional, polite and helpful. More accurate description of products would be appreciated.
28 January 2026
Unprompted review
Reply from Lakeland Furniture
Hi,
Thank you for your review and for your kind comments about our customer service team — we really appreciate that.
We also value your feedback regarding the product descriptions. We’re continually working to improve the accuracy and detail of our listings, so this is helpful for us to review and refine.
Thanks again for taking the time to share your experience.
Molly
Customer Support
Lakeland Furniture
Well done
I read some of the bad reviews and the good ones , but after looking for an exact chair for a while I found it here and decided to take a chance , the chair was exactly what I ordered
And was delivered on time ,,it was easily assembled and looks good No complains here
10 January 2026
Unprompted review
Reply from Lakeland Furniture
Hi,
Thank you for taking the time to leave a review. We’re really glad you decided to give us a try and that the chair was exactly what you were looking for. It’s great to hear it arrived on time, was easy to assemble, and looks good in your space.
We appreciate your feedback and your order.
Molly
Customer Support
Lakeland Furniture
Office chair delivery - waiting times awful
Ordered an office chair on Boxing Day that I had been waiting months to be back in stock. Was emailed on 05th January that chair had been dispatched. Days later nothing, several emails back and forth, chair had been damaged and unable to dispatch, offered a £10 discount on any other chair (similar to other customer experiences). Asked for refund which took almost 3 weeks to refund. Bought chair from another company that was delivered in 2 days with no issue. Lakeland are now advertising the chair I wanted saying 20+ are in stock. Would never use again. Really disappointed with customer service and having to chase for updates.
7 January 2026
Unprompted review
Reply from Lakeland Furniture
Hi,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating this must have been, especially after waiting months for the chair to come back into stock. Being informed it had dispatched, then finding out it was damaged and unavailable, followed by delays with the refund and having to chase for updates, is not the level of service we aim to provide.
Stock can occasionally change due to returns or incoming deliveries, which may explain why availability was later updated on the website, but we appreciate how disappointing this would have felt given your experience.
Your comments regarding communication and turnaround times have been noted and will be reviewed internally so we can improve our processes going forward.
We’re sorry again for the inconvenience caused and the time this took to resolve.
Kind regards,
Customer Support
Molly
Lakeland Furniture
Quick delivery-easy to assemble-good…
Quick delivery-easy to assemble-good quality
31 January 2026
Unprompted review
Reply from Lakeland Furniture
Hi,
Thank you for your review.
We’re pleased to hear the delivery was quick, the assembly was straightforward, and that you’re happy with the quality. That’s exactly what we aim to deliver.
We appreciate your support and hope to help you again soon.
Kind regards,
Customer Support
Molly
Lakeland Furniture
I would Avoid Lakeland Furniture
I would Avoid Lakeland Furniture. Ordered a chair, arrive in a large box with no packaging the metal frame had damaged the chair. The wheels were different. Emailed numerous times for a return and refund. We got there in the end but lots of toing and froing, I had to ask for a personal email answering my questions rather that an automated one. The refund was slow (which I chased) and the whole order to refund took 4 weeks! Very disappointing and a waste of precious time.
1 January 2026
Unprompted review
Reply from Lakeland Furniture
Hi,
Thank you for your feedback, and we’re genuinely sorry to hear about your experience.
This isn’t the standard we aim to provide. The condition you described on arrival, the incorrect wheels, and the delays and back-and-forth during the return and refund process are all understandably frustrating. We also appreciate your comments regarding communication and response times, as this should have been clearer and quicker throughout.
Your feedback has been noted and will be reviewed internally to help us improve both our packaging and our aftercare service.
We’re sorry again for the inconvenience caused and for the time this took to resolve.
Kind regards,
Customer Support
Molly
Lakeland Furniture
I am very pleased with the stools I…
I am very pleased with the stools I purchased. Speedy delivery, easy to assemble and very comfortable
29 January 2026
Unprompted review
Reply from Lakeland Furniture
Hi,
Thank you for the 5★ review.
We’re really pleased to hear you’re happy with the stools and that the delivery, assembly, and comfort all met expectations. That’s exactly what we aim for.
We appreciate your support and hope to help you again in the future.
Kind regards,
Customer Support
Molly
Lakeland Furniture
Well satisfied customer.
A great selection of bar stools at a great price and easy to order. They were ordered the week before Christmas and delivery was super quick with good information from the courier. I’ve purchased before from Lakeland and I wouldn’t hesitate to do so again.
18 December 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your fantastic 5★ review!
We’re really pleased to hear that you were happy with the selection, pricing, and how easy it was to place your order. It’s especially great to know your bar stools arrived so quickly during such a busy time before Christmas and that the courier kept you well informed along the way.
Thank you for choosing Lakeland Furniture again — your continued support means a great deal to us, and we look forward to helping you again in the future.
Warm regards,
Molly
Lakeland Furniture Support
I bought one chair for my study 5 years…
I bought one chair for my study 5 years ago and searched for another on line. I found the same chair and ordered it and it was delivered promptly and is an exact copy of the one originally purchases. All correspondence was accurate a quick. Would recommend this company
23 December 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your wonderful 5★ review!
We’re absolutely delighted to hear that you were able to find the same chair again after five years and that it’s an exact match to your original — that’s lovely to know. It’s also great to hear that your order was delivered promptly and that all communication was clear and quick.
Thank you for your kind recommendation and for choosing Lakeland Furniture again. Your continued support truly means a lot to us.
Warm regards,
Molly
Lakeland Furniture Support
Efficient and friendly service
Efficient and friendly service. Couldn’t do enough to help when an item wasn’t in stock. Beautiful products and lots of choice.
18 December 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your 5★ review.
We’re delighted to hear that you found our service efficient and friendly, and that the team was able to help when an item wasn’t in stock. It’s also great to know you love our products and the range we offer.
Thank you for your kind feedback and for choosing Lakeland Furniture.
Molly
Customer Support
Lakeland Furniture
The new office chair bases
The new chair bases arrived very quickly. I had communication with the customer service department to change the delivery address. They responded to the email quickly and changed the delivery address without any fuss. The bases where as advertised and of good quality.
17 December 2025
Unprompted review
Reply from Lakeland Furniture
Thank you very much for your 5★ review.
We’re sorry that the items were affected by a manufacturing issue, but we’re delighted to hear that our customer services team was able to assist you promptly and keep you fully updated throughout the process. Ensuring issues are handled smoothly and professionally is very important to us.
Thank you for your understanding and for taking the time to share your experience.
Molly
Customer Support
Lakeland Furniture
The items I ordered were defective due…
The items I ordered were defective due to a manufacturing error however the customer services team could not have been more helpfull. The organised pickup and refunded me fully with an apology for the faulty items, they were in touch throughout the process keeping me updated with collection times etc.
11 December 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for taking the time to leave such a positive review.
While we’re very sorry that the items you received were affected by a manufacturing fault, we’re really pleased to hear that our customer services team was able to resolve the issue quickly and keep you informed throughout the process. Providing clear communication and support is very important to us.
Thank you for your understanding and kind feedback — it’s truly appreciated.
Molly
Customer Support
Lakeland Furniture
Opus Carver Office Chair
Ordered the Opus Carver Office Chair Emerald Green Velvet & Gold on 26/11. Very quickly dispatched but unfortunately the wrong chair was delivered. Emailed the company and they responded very quickly. Chair collected 2/12 and a new chair was delivered by 3/12.
The chair I ordered is comfy and looks great. A lovely green colour. Would order again from this company.
26 November 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your 5* review! We’re really sorry the wrong chair was delivered initially, but we’re pleased we were able to get it resolved quickly with a collection on 02/12 and the replacement delivered by 03/12.
It’s lovely to hear you’re happy with your Opus Carver Office Chair and that the emerald green velvet looks great and feels comfy. Thank you again for your patience and for saying you’d order from us again — it means a lot.
Kind regards,
Molly
Customer Support
Lakeland Furniture
Excellent company
Excellent company. I ordered two chairs, which were delivered within days. Unfortunately, I had to return them, no fault of the chairs; my circumstances had changed. I contacted customer service to explain, and they were super helpful. They arranged for the chairs to be collected, at a small charge. Once they received them back, the money was refunded! Unusually good customer service in this day and age.
2 December 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your 5* review! We really appreciate your kind words and we’re pleased to hear your chairs were delivered quickly.
Although we’re sorry you had to return them due to a change in circumstances, we’re glad our customer service team could make the process straightforward and helpful, and that your refund was processed promptly once the chairs were received back. Thanks again for taking the time to share your experience.
Kind regards,
Molly
Customer Support
Lakeland Furniture
Bar stool base
The kitchen bar stool base I ordered was excellent, and cost little more than buying a new gas lift for my old bar stool and I simply bolted the old seat on. It was delivered promptly and courteously.
5 December 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your 5* review! We’re delighted to hear the kitchen bar stool base was excellent value and that it worked perfectly with your existing seat—what a great idea to reuse it.
We’re also pleased your order was delivered promptly and courteously. Thanks again for choosing us.
Kind regards,
Molly
Customer Support
Lakeland Furniture
Colourful barstools
Love my new bar stools and the different colours :-))
Quick delivery but would have loved if they had come with instructions on how to assemble them.
Otherwise great stools and great service
11 December 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your 4* review! We’re so pleased to hear you love your new bar stools and the choice of colours, and that delivery was quick.
We really appreciate your feedback regarding the assembly instructions and will certainly pass this on to our team. Thank you again for your kind comments about the stools and our service.
Kind regards,
Molly
Customer Support
Lakeland Furniture
Good quality
Good quality, fast delivery, very supportive customers service.
22 November 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your 5* review! We’re delighted to hear you’re happy with the quality and fast delivery, and it’s lovely to know our customer service was supportive.
Kind regards,
Molly
Customer Support
Lakeland Furniture
Really pleased with my Bar Stools
Really pleased with my Bar Stools - quality exceeded my expectations for the price. The bases that were delivered arrived in a damaged box that was falling apart and all wet - this was the fault of the courier though and not Lakeland but luckily they were not damaged.
4 December 2025
Unprompted review
Reply from Lakeland Furniture
Thank you so much for your 5* review! We’re really pleased to hear you’re happy with your bar stools and that the quality exceeded your expectations for the price.
We’re also sorry to hear the bases arrived in such poor packaging and wet—although we’re glad nothing was damaged. If you ever have any concerns with a delivery in future, please do get in touch and we’ll be happy to help.
Kind regards,
Molly
Customer Support
Lakeland Furniture
Just really, really poor.
Bought a chair and it arrived in two pieces which had no chance of ever fitting together. Item is extremely poorly manufactured, has been thrown together with no consideration or attention to the most basic details. Avoid at all cost.
26 November 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for taking the time to leave your feedback, and I’m very sorry to hear about the issues you experienced. A chair arriving in two pieces that don’t fit together is completely unacceptable, and I completely understand your frustration.
This certainly isn’t the level of quality we expect from our products, and your comments have been passed on to our quality control team so we can investigate this manufacturing fault further.
I can confirm that we are currently arranging collection of your order so that we can issue your refund. We appreciate your patience while this is being processed, and we’re here to ensure everything is resolved as smoothly as possible.
If you need anything further in the meantime, please don’t hesitate to get in touch.
Kind regards,
Molly
Customer Services
Lakeland Furniture
Terrible - multiple quality issues with bar stools
Terrible - 1st delivery of velvet chelsea bar stools were sent incorrectly (the holes did not align with gas base) and had to arrange for a pick up and delivery of correct item. Second delivery, one of the chairs had quality issues (permanent marker stain, fabric has lines down it and lastly under the chair where new holes were drilled was poorly done). So now aiming for a third and final attempt. No compensation/good-will gesture shown to keep my custom, therefore I will not be recommending this company to any friends/family.
26 November 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for taking the time to share your feedback, and I’m truly sorry for the series of issues you’ve experienced with your orders. This is far from the standard we strive to deliver, and I completely understand your frustration.
Receiving incorrect items and then encountering quality issues on the replacement is extremely disappointing, and you should never have had to go through multiple attempts to receive products in perfect condition. Your comments regarding the staining, fabric lines, and poorly finished drill holes have been passed directly to our quality control team so we can address these problems urgently.
We do appreciate your patience while we work to resolve this, and we hope the third delivery arrives in the condition you should have received from the start. If you need any further support in the meantime, please don’t hesitate to contact us — we’re here to put things right.
Kind regards,
Molly
Customer Services
Lakeland Furniture
Disappointed
Ordered item which showed stock.
Recoeved dispatched notice.
Then told no stock, so not coming.
Not another product that is appropriate so disappointed and awaiting refund, which can take 7 days.
22 November 2025
Unprompted review
Reply from Lakeland Furniture
Thank you for your feedback, and I’m very sorry for the disappointing experience you’ve had. This certainly isn’t the level of service we aim to provide.
Unfortunately, on rare occasions our stock system can update incorrectly, which led to your order being marked as dispatched before the stock issue was identified. I completely understand how frustrating this is, especially when there isn’t a suitable alternative available.
Your refund has been processed, and while it can take up to 7 days depending on your payment provider, it’s usually much sooner. We truly appreciate your patience, and we’re reviewing this issue internally to help prevent it from happening again.
If there’s anything more we can do to support you in the meantime, please don’t hesitate to reach out.
Kind regards,
Molly
Customer Services
Lakeland Furniture
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