The descriptions are correct - absolutely no unexpected surprises. Friendly, professional staff. Labellov has been going strong for a long time, where others have tried and failed, their concept wo... See more
Company replied
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Review summary
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What people talk about most
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I am beyond words for the beautiful bag I purchased from Labellov. The condition is insane for this price, cannot take my eyes off my new Prada! Thank you so much for the amazing service!
Company replied
My order was shipped with lightning speed and arrived nicely packaged. This is my sixth bag bought from Labellov and their selection (wonderful vintage as well as newer treasures) and prices are amazi... See more
Company replied
I was skeptical to a webshop in a far of country (i live in sweden) . When i did the transaction i got a messege that something went wrong and then i logged in my bank and saw the money was sent away... See more
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Company details
About Labellov
Written by the company
Sell your own designer bag and earn money! www.labellov.com
Contact info
Verlatstraat 15, 2000, Antwerp, Belgium
- 03 216 44 42
- info@labellov.com
- www.labellov.com
4.6
Excellent
989 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful good
19 May 2023
Always fantastic
10 May 2023
Reply from Labellov
Dear Michele,
Thank you for your kind words! We wish you lots of happy moments with your purchase.
Kind regards
The Labellov team
Pas op!
Helaas zijn de items op de foto flink gefotoshopt. De beschrijving klopt ook van geen kant. Er stons bij dat het in een zeer goede conditie was. Helaas zit de tas vol vlekken. Dit was ook niet op ee foto's te zien. In het echt is het item toch echt in een slechtere staat dan zij weergeven. Ik ben echt teleur gesteld. Heb de tas gehouden omdat ik geen zin had om retour kosten te betalen aangezien ik al 30 euro aan verzendkosten heb moeten betalen voor de aankoop van de tas.
De verpakking van de tas was ook erg matig. Zeker als je zo'n dure tas koopt!
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Unfortunately, the items in the photo are heavily photoshopped. The description is also wrong. It was noted that it was in very good condition. Unfortunately, the bag is full of stains. This was also not visible in the photos. In reality, the item is really in a worse condition than they show. I am really disappointed. I kept the bag because I didn't feel like paying return costs since I already had to pay 30 euros in shipping costs for the purchase of the bag.
The packaging of the bag was also very mediocre. Especially if you buy such an expensive bag!
11 May 2023
Unprompted review
Reply from Labellov
Dag Joany, bedankt voor uw reactie. U kan steeds contact opnemen met onze klantenservice bij vragen of opmerkingen, zo kunnen wij u een passende oplossing aanbieden. Het is jammer dat we, buiten deze review, geen bericht van u mochten ontvangen. We gaan steeds voor tevreden klanten, en hoewel we tweedehands items verkopen, doen we steeds ons uiterste best om een zo accuraat mogelijk beeld te geven van onze producten. Items worden duidelijk gefotografeerd en zeker niet gephotoshopt, we willen namelijk steeds dat de klant weet wat hij of zij koopt. Het is ook daarom dat we steeds extra foto's doorsturen, meer informatie geven, videochats doen indien dit gevraagd wordt door de klant, om een zo duidelijk mogelijk beeld te kunnen geven.
Aarzel niet ons te contacteren bij verdere vragen, wij helpen u graag verder.
Prettige dag verder!
Met vriendelijke groet
Elien
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Hi Joany, thank you for your message. You can always contact our customer service team with any questions or comments, so we can offer you an appropriate solution. It is unfortunate that, apart from this review, we have not received a message from you. We always aim for satisfied customers, and although we sell second-hand items, we do our utmost to present as accurate a picture of our products as possible. Items are clearly photographed and certainly not photoshopped, as we always want customers to know what they are buying. This is also why we always send extra photos, give more information, do video chats if requested by the customer, to give the clearest possible picture.
Do not hesitate to contact us with any further questions, we will be happy to help.
Have a nice day!
Kind regards
Elien
item as described
item as described, well packaged, friendly customer service, delivered on time
7 May 2023
Reply from Labellov
Thank you for your kind words, we wish you lots of happy moments with your purchase! Kind regards, the Labellov team 💕
The handbag is everything and more I expected
The handbag was delivered on time, and in the condition that was presented. I was already happy with the bag as it was but gave it an expert cleaning and now it looks fabulous. I am so happy with the bag, it looks brandnew, you would not know it was preloved.
7 May 2023
Unprompted review
Perfect experience, lovely people!
The items are 100% authentic and look the same in real life as they do online. The customer service is great! The Labellov team did everything to help me with questions and I was even able to visit the store before opening time. I would recommend it 100%!
5 May 2023
Unprompted review
Perfect
Perfect, it arrived in an even better condition than expected. Very happy with my new Delvaux 😍
20 April 2023
Reply from Labellov
Dear Audrey, we wish you lots of LOVely moments with your new purchase! Kind regards, the Labellov team
Although I am dissapointed about the…
Although I am dissapointed about the fact that I bought a bag online with a stuck zipper they handled this on a professional way by giving a direct refund of my payement.
16 April 2023
What you see is what you get!
Shopping at Labellov feels like shopping at the original brand you buy itself, the same high level quality experience and delivery! My Christian Dior shoes look exactly as shown on the website. I’m very happy!
11 April 2023
Fast and correct answers and delivery
Fast and correct answers and delivery.
Very nice people 👌
26 March 2023
Great great stuff
27 March 2023
Reply from Labellov
Thank you for your review, we wish you lots of happy moments with your great great purchase!
Kind regards
The Labellov team
Reply from Labellov
Thank you for your kind review, it was lovely welcoming you in our showroom! We wish you lots of happy moments with your beautiful shoes and hope to welcome you again soon.
Kind regards,
The Labellov team
A very good and trustworthy seller of…
A very good and trustworthy seller of luxury designer goods. Have shopped here before and will do so again if tje right piece comes along. Excellent service in Antwerp store.
12 March 2023
Reply from Labellov
Thank you for your kind review Saskia, we are absolutely thrilled to hear about your positive experiences at Labellov! We wish you lots of happy moments with your beautiful new purchase and hope to welcome you again soon, in one of our stores or online.
Kind regards, the Labellov team
Reply from Labellov
Dear Axel, thank you for your kind words! We are happy to hear you are satisfied with the Labellov experience, that's what we're here for!
Wishing you lots of happy moments with your purchase.
Kind regards
The Labellov team
perfect cooperation
17 March 2023
Reply from Labellov
Thank you for your kind review Dimitris, we love to have you as a customer on Labellov.com! Wishing you lots of LOVely moments with your purchase.
Kind regards, the Labellov team
Overall a great experience!
The product was delivered very fast and it was perfect (exactly as described).
23 February 2023
Reply from Labellov
Thank you for your review, happy to hear that you are satisfied with the Labellov service! We wish you lots of happy moments with your purchase and remain at your disposal in case of questions.
Kind regards, the Labellov team
Very quick delivery and good service
21 February 2023
Reply from Labellov
Thank you for your kind review about the Labellov service! We wish you lots of happy moments with your purchase.
Kind regards,
the Labellov team
Happy seller at labellov
Happy seller at labellov! The selling process is easy and prices are good. Great customer service and communication! Highly recommend!
2 March 2023
Unprompted review
Reply from Labellov
Thank you for your kind review, we are happy to hear you are satisfied with selling your items with Labellov!
Kind regards
the Labellov team
Reply from Labellov
Dear
Thank you for your kind review, we are happy to hear you are satisfied with the Labellov service! Wishing you lots of happy moments with your purchase.
Kind regards
the Labellov team
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