INNO Reviews 193

I ordered on 7 of december clothes on the inno.be website. I did not receive anything and had to contact their support. The vendor (Oxbow) mentionned that the transporter had dropped the shipment to a delivery point (without informing me) and that the shipment was finally returned to Oxbow. I asked for a re-delivery, no news, I asked for a reimbursment, no news… Almost 2 months after my initial order, still no news, this is unacceptable from a big store like this. The support does not care and inno.be does not take its responsibilities.

The department manager Rashida and her team st INNO Antwerp are simply FANTASTIC PEOPLE snd Pro’s! We were exhausted after the whole day of shopping, having been walked 12 km, and next day leaving the country. But we still had discount checks to spend. We were helped to spend them with the great professionalism and customer&human care. This team is the MAX and as ex-Coach &Trainer of Mystery Shopping worldwide I would know. Guys CONTINUE THIS WAY ON. God bless you!

I was today in inno rue nueve to buy 2 puffer jackets from tommy jeans for me &my sister..1 i cant try on bcs it was with the security thing there 2 i cant see nowhere there bcs the mirror it was in back of the clothes so i cant see &cant go nowhere bcs jacket was secure..i go 2 times to the payment desk to serch help that smb come &help me bcs i wanted to buy this 2 jackets i wait minimum 1 houer &nobody come @all..worst experience ever to inno..shame on workers who dont do they work good bcs i usk 3-4 other persons there &they just tell me"i cant move from here"..👎🏼 u suck all who work there

The real challenge in this store is finding somebody interested in serving you. No wonder the high street is dying when staff show so little interest in their customers. It took 30 minutes to buy one item in the home dept. Incidentally, I’m typing this whilst another customer stands forlornly behind me. And then, a further queue starts further along the desk as there is a lady folding clothes behind the desk - no, she looks at the queue and leaves them guessing. Unbelievable!

Nice infrastructure and wonderful products, however services are non existent.
- Waiting for 15 mins at Bobbi B. stand (Woluwe), no one came to serve me, while on the neighbouring stand the lady was heavliy cleaning invisible dust.
- Loyalty policy lost: I have collected a good number of 5 eur bons during the past decade. Never managed to use them. Best refusal lines:
=> purchase contained a sales product
=> purchase was below 50 eur
=> printed bon was not with me physically and scores/ bon is not visible in the system (loyalty card !)
Honestly, I give up.

I ordered online 2 gift cards, but never received them. I can not annulate the order online and I don't get any reply on my message that I want to quit the order and want my payment returned.
There is no email address that is working and no phone number for customer service only an online form.

Edit 25.06: I have successfully received the refund. Thank you!
I recommend to add the email addresses to the website.

I went to the department store in Brussels, Place aux Choux and browsed. I found a couple of articles to buy but wanted to use the toilets first. You have to pay 50 cents to go there. I did not have any cash and the lady, extremely rude told me "no money, no toilet". I went to complain to customer services and they told me that they rent the space and are not responsible for anything relating to this issue. Set aside from the fact that cash only seems a little bit unlawful, the fact that a department store which aims to be seen as high end as Inno has no facilities for the clientele is simply not good enough. I have put back the goods I wanted to purchase and will never come back to this place. I will also contact the franchises there in order to let them know, it reflects very badly on them too. Please avoid this store if you are in Brussels, there are many other places to go to.

Culture of terrible service.

The store looked neat and tidy with good displays- but that’s where the good news ends. I went in to buy a set of three suitcases. After going all the way to the fourth floor on the escalators with my 4 yr old- I found a floor with not one assistant on it to ask questions. Once I went around the store to find someone to ask, they sent someone who didn’t speak any English or knew anything about the suitcases! I showed her a picture from the INNO website of what I was looking for, she gestured that I’d need to just look for it. I asked about searching on the computer- she said she couldn’t- but went to look, only to start serving someone else and abandoned the sale. I couldn’t believe it, considering most their cases are €200-500 each. If that was my business, and my customers received that level of customer service, I’d be ashamed. I could tell it wasn’t just that woman, but an all round culture of poor service throughout INNO. So, I will go elsewhere.

Inno stock high fashion labels at PREMIUM prices. Imagine my surprise to be refused access to their restrooms by an old little ‘babooshka’ lady with headscarf, demanding 50 cents and lecturing that ‘the toilets are not free you know’.

Of course we live in an ever increasing digital world…and I don’t have a 50c coin :(

I was about to spend €400-800 at Inno today. I’ll go somewhere else instead who can provide a proper service to customers.

Oh, and just to mention I did leave my feedback with the Services desk staff. Rude and unhelpful (when they eventually showed up).

This was my worst online shopping experience. I wanted to return the product. I contacted the seller 2 times; no replies. I contacted Inno 3 times with one-week interval; not a single reply. It looks like there is not such a thing as customer service there! Have to go through the product away because it's not useful for me. Never ever again!
Moreover, their prices are always high. I strongly discourage anyone to buy from them.

This was my worst online shopping experience. I wanted to return the product. I contacted the seller 2 times; no replies. I contacted Inno 3 times with one-week interval; not a single reply. It looks like there is not such a thing as customer service there! Have to through the product away because it's not useful for me. Never ever again!
Moreover, their prices are always high. I strongly discourage anyone to buy from them.

Its the worst store i ever been in.
I just wasted 80 euro
The service was very very bad.
You should never come to inno.

If I could give it zero stars I would. Delivered the wrong product (jacket was listed as black on their site, turned up white)

No reply to email, phone call, online contact form. Their site says to contact the seller, but there are no contact details listed for the seller.

Scam site. Don't use them.

Ordered something through the inno website. The product I received was not the product listed on the website, therefore I refused to return the product on my expenses, and asked for a refund. Neither the shop, nor inno replied on this matter.problem not resolved after 2 months. Will never order again through Inno

Manager refused to take back an obviously defected product even though the salesman agreed is was defected. Refused to allow me to speak with supervisor, refused to give me his name. I then took a photo of him to send to Inno Customer Service (should that exist). He got furious, threatened to call police, grabbed my phone. I tried to take it back from him but his colleagues stopped me. I asked a person who was with me to call the police and while making the phone call, manager returned the phone. This was beyond anything I've seen in Belgium. Abusive, criminal. I was injured after the attack. Am considering contacting the police.

Racist staffs in Inno Galeria Brugge. Inno failed to train their staffs at professional level. Comments such as “ go back to your home country” still haunts me. The management failed to apologise.

Appalling customer service. Having virtually been accused of lying (or at the very least being stupid or incapable of understanding my mother tongue), I was informed that we could not possibly receive a voucher when returning goods in the sale, despite having been told four days earlier that this would be possible. Inno has now lost a long-standing and loyal customer. I have cut up my loyalty card and trashed it. I have also unsubscribed from the newsletter and will be advising my friends not to shop there. And all for 14 euros! Well done Inno!