Kwik Fit Reviews 

Very good service...the technician was very polite and honest... checked all the remaining tyres as well.
Really appreciate the good job done on replacement of tyre.

great communication via app and fitter was excellent

The fitter arrived promptly as promised, and did a great job replacing four Michelin tyres on a Mini. Really pleased with service and results. Car rides so much better than before. He also provided a great report on the condition of the old tyres, which was actually of use to us as had only recently bought the car. All in all really pleased. Thank you.
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Inital issue where no one turned up for the appointment and no one contacted me to say there was an issue. Apparently there was a lack of stock, but once I contacted Customer Services, a new appointment was made for 2 days later and then everything worked great and the technician did a quick and efficient job.

Had my back passenger flat tyre changed by a mobile mechanic. He was fabulous but my steering has been completely messed up ever since. Im to scared to even drive my car anymore.

good mobile service and very polite and helpful

I took my car for air con re-gas today. Even though it’s 14years old and never had a re-gas, the air conditioning was still working, just not quite as cold as it used to be.

Before any work was carried out, I was told that if my car had no refrigerant at all in the system, the re-gas could not be completed. I was also told that if it passed the test, the system would be refilled and then tested for leaks. Based on this information, I agreed to proceed. At no point was I made aware that I may end up with absolutely no air conditioning at the end of the process.

When I returned to collect my car, I was told the machine had detected a leak. I was informed that there had actually been around half the refrigerant still in the system before the work started, but because the machine detected a leak, it would not return the recovered refrigerant to the vehicle. As a result, my car was returned to me with no refrigerant at all, leaving me with absolutely no air conditioning.

While I appreciate that the cost of the service was refunded, I have effectively been left in a worse position than when I arrived. My vehicle still contained refrigerant before your staff started work. After the attempted service, it contains none.

My main complaint is that at no point was I warned that agreeing to the re-gas could result in all of the existing refrigerant being removed and not replaced, leaving me with no air conditioning whatsoever. Had this risk been explained to me beforehand, I would not have agreed to the work. A reasonable customer would expect to be told if there was a possibility that an attempted service could leave their vehicle in a worse condition than before. I now have added expense for repairs that I would not require had I been made aware of the potential outcome. I would happily have continued with air conditioning that was functional, just not quite as cold as it once was, over a potentially costly repair or no air con at all.

I have also reviewed the information on the Kwik Fit website. It states that if a leak is detected, the system cannot be re-gassed. However, nowhere does it make clear that the process may result in all of the existing refrigerant being removed and not replaced, leaving the customer with a completely unusable air conditioning system. There is a significant difference between being told that a re-gas cannot be completed and being told that your vehicle may be returned in a worse condition than when it arrived. Had this been made clear either on your website or by the branch before I authorised the work, I would not have proceeded.

Refunding the cost of the service is not, in my view, an adequate resolution when I have been left with a car that now has no air conditioning at all as a direct result of the attempted service. I would also ask that you review the information provided to customers before an air conditioning re-gas so that others are not placed in the same position without being fully informed of the potential outcome.

Why oh why if you book car in for brakes do they not order them in advance car booked in for 9am today two time given to complete the new front pads finally got my car back at 15.50pm if only they had ordered the parts in ready you can see on line by reg what pads are needed .????

Chris the technician was great & worked in a professional & honest manner. Great service

Excellent service; friendly and efficient.

Great Job, over the moon, will be back again, Skippy couldn't do enough for me. Kind regards Steve

I had a puncture and went to the garage, they fixed it, later that day had another puncture, same tire, fixed it again and was recommended to have the tire changed as it was on the edge of the thread. Kwick fit Mobile service came to my house, fitted new tire, checked other tires and recommended another 2 to be changed due to wear and chunk of thread missing on one of them. Went again to garage dropped the car for one hour - came back and they asked me what the problem was and after they inspected it they said no need to change. I showed them the report from the mobile service and they consented to change only the tire with the chunk missing. After they finished i noticed they left the driver seat, the door and the steering wheel full of grease and dark grime. Service was absolutely disappointing.

I questioned the fact that a different tyre make was being fitted to the rest of the car and the technician said it would be fine. Your website indicates this is bad practice. I phoned the help desk and got a vague answer, which was not ideal but not illegal.

This is my second review for Kwik Fit Mobile Service. We decided to purchase 2 new rear tyres, due to a puncture that Honda Cambridge had repaired unsuccessfully - or so we thought!

When the technician arrived, he realised that we had ordered summer tyres instead of the all-seasons we had on the front. He said he could try to repair the puncture again to get us up and running.

On inspection, no existing repair was found. Honda had not repaired the puncture, and after contacting the dealer, I was informed that they couldn't find the puncture, so they had refilled the tyre and had just not bothered to inform me!

Kwik Fit not only saved us the cost of the 2 new tyres we thought we needed, but the technician was such a good sport about the mix-up with the tyres too! He got us back up and running in an hour.

He was an absolute star! Professional, polite and couldn't have been friendlier. Moving forward, we will only be using Kwik Fit for Tyres. The refund for the tyres was received within a few days too.

Mobile booking made to replace tyre, correct size was given at point of order. Had to wait 2 days for a slot. I left the car at home and borrowed one to go to work as mine was undrivable. The tyre work had to be done as we were going away the next morning.

Guess what, they turned up with the wrong tyre. An idiot rang later to tell me the system frequently orders the wrong tyre even if the customer provides the correct size. I was told they would reattend on Friday. I explained I was going away on Thursday morning. Nothing they can do, even though the technician is here and the tyre is in stock less than 5 miles away. Refused to do anything, however the idiot still sent confirmation of the Friday appointment.

They refused to do anything. I told them I'd hire a car and send them the bill. Again point blank refused even though they admitted it was their mistake.

I finally rang Tusker, lease company, to explain how rubbish Kwik-Fit was and the issues they have caused. Tusker did mention how frustrating Kwik-Fit are on numerous occasions but were under contract to use them. I talked through my options about a hire car. Tusker agreed and a senior manager made contact with Kwik-Fit. The same idiot who point blank refused to do anything reluctantly called back under duress. The tyre was replaced with the hour.

Typical service from the countries worst tyre supplier. Only rectify their mistakes when forced to by a lease company that spend a fortune with them.

Ive said it before and I'll say it again. Don't use Kwik-Fit. Im still waiting for them to rectify the damage caused to my brand new car back in May. Useless is an understatement for this company (any harsher words would mean this review would be deleted)

They did not show up on day 1 of my attempt to get a new tyre fitted (mobile appointment), so i waited in all day for nothing. Even more disappointing was that nobody called to tell me anything, it wasn't until i called that i found this out.
The 2nd attempt was not much better, but eventually the fitters arrived nearly an hour later than the time slot.
The job was done fine, no complaints there, just poor communication and customer service.

Operative was knowledgeable, polite and efficient. Great service.

Excellent service. On time and great quality . Will use again!

What a rubbish their "Free Air Conditioning Check at Kwik Fit".
Need an aircon diagnostic, as I had an issue with my aircon. It was regassed and compressor was kicking in, however no cold air coming. I booked their "free conditioning check".
In reality they only check if your car needs regasing. If there is a serious issue with your aircon, they can't even identify. Furthermore, they can't even say where to go for more diagnostics.

Will always use them as they have been consistently reliable and would recommend them to everyone.

Process is always smooth.