Kwik Fit Reviews 

81,099
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 4,658 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, describing it as efficient, quick, and professional. Many people praise the staff for their helpfulness, friendly demeanor, and extensive knowledge, often going above and beyond. Reviewers appreciate the thoroughness of inspections and clear explanations, fostering confidence in the work done. However, some customers noted dissatisfaction with the booking process, citing issues like delayed arrivals, last-minute cancellations, or no-shows for appointments. People also mentioned problems with services being unavailable upon arrival or parts not being ordered in advance, leading to extended waiting times.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Booking process

Users describe ambiguous interactions with the booking process, with many finding it easy and... See more

Product

Consumers find product experiences to be ambiguous, with some expressing satisfaction with services like tyre... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding prices to be competitive, fair, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really excellent service on my second attempt at booking. First attempt, I was informed no tyres in stock so had to call back. Called back the next day, tyres available, booked in for following day. S... See more

Company replied

Rated 4 out of 5 stars

Tyres were available, fitting at home, needed Tyron bands (which other companies would not touch), booking process should have been easy and prices were competitive. Unfortunately due to issues with... See more

Company replied

Rated 4 out of 5 stars

I hesitated to return to Kwik Fit West Norwood for my vehicle MOT, having previously experienced poor service. This time there was a hiccup, but the team went out of their way to put it right. Wi... See more

Company replied

Rated 5 out of 5 stars

Many Thanks to the Kwik Fit Team Your Tyre technicians arrived on the specific chosen day and replaced two tyres within 30mins. Alloys weren't at all damaged during the tyre change and wer... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81K reviews

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4.3

All reviews

(81,099)

4,542 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Kwik Fit logo

Reply from Kwik Fit

It's wonderful that we could impress you with the quick and efficient service we delivered! Thank you and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Tyre fixer superstar

We arrived at Kwik-Fit panicking, stressed and with a flat tyre. We needed to get to Birmingham as soon as possible. The whole staff were great; friendly and welcoming. Alex in particular was great. He took the car straight away and started working on it. Alex kept us informed on what was happening…unfortunately it needed a new tyre. Alex got one sent over and fixed it with ease. Thank you so much! Was a star!

10 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

You're very welcome! We're so pleased that we could impress you with the friendly and welcoming service and we know that Alex will be over the moon to have received such a positive review and rating. If we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

Urgent warning of fraud and unprofessional behaviour.

On Thursday the 9th July 2026, I had taking my car in, to kwik fit on saughton road Edinburgh, as my tyre kept going down, they put my car up onto the ramp, didn’t take the wheel off to take tyre of to investigate where the puncture was , instead the pumped the tyre up then done there usually checks on the rest of the tyres etc etc , then reversed my car out into there car park, the tall guy at the front desk told me they found a nail in the tyre, and they fixed the puncture , so I was driving up the road, after they said they fixed the puncture ,the warning lights came on on the Mazda cx30, saying tyres need checked and inflated, I got home parked car , then organised to go to a different Kwik fit this morning, they thoroughly checked my tyre, they confirmed 100% that the tyre has had no puncture repairs carried out on my car tyre, and that they found a dangerous side wall defect , that there was a small hole where the air was escaping , so they put a brand new tyre on the car , so the first kwik fit was very dishonest by telling me they repaired the tyre , when they didn’t touch it, thanks to to murrayfield kwik fit, for being honest with me , I could have been driving at 70mph, and had a blow out due to the side wall damage , and I’ve made a formal complaint against saughton kwik fit, one that I fully intend to expose , never experienced in my life such fraudulent and dishonest behaviour, please avoid the kwik fit at saughton Edinburgh, at all costs ..

9 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We are sorry to read this review and we'd really like to look into it further, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will investigate and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

Very polite mechanic

Very polite mechanic, kept me fully informed on what he was doing and why.

3 July 2026
Kwik Fit logo

Reply from Kwik Fit

It's great to read that we could give you all the information you needed and it's fantastic that you found us to be so polite. Thank you so much and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Professional and efficient experience with Kwik Fit mobile

Kwik Fit mobile expert drove to my home to replace two wheels on site, it was first time I used this mobile service. Everything was efficient, quick and professional. I was informed of details on the moment, I was able to understand what was done, the wheels were top brand, everything at high professionalism and quality.

3 July 2026
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Reply from Kwik Fit

We're very happy that we could impress you with the quick and efficient service and it's wonderful that you found us to be so professional. We are grateful for you taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

The fitter arrived spot on time

The fitter arrived spot on time, checked all my tyres and advised on future work before fitting my order.
Very polite and helpful

3 July 2026
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Reply from Kwik Fit

Polite and helpful is always what we strive for so seeing this has really made us smile. It's fantastic that we could lend a hand and should you ever need us again in the future, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

excellent service

Very speedy service, definitely recommend.

26 November 2025
Kwik Fit logo

Reply from Kwik Fit

Recommendations and reviews like this are always something that we strive to provide, so seeing this has really made us smile. We are grateful for you sharing this and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Fast professional service.

Fast professional service.
Easy to book appointment. Fitter came out, repaired puncture (by replacing the tyre, which he had onboard, as the existing one was worn).
Checked the other tyres for wear & tyre pressures. Provided a report.
Arranged for a return appointment to replace another worn tyre and dealt with the lease company.
The return service was just as fast, efficient and professional.

3 July 2026
Kwik Fit logo

Reply from Kwik Fit

A quick, efficient and professional service is always something that aim to provide so seeing this fantastic review and rating has really made our day. We are grateful for you sharing this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

good service

good service

3 July 2026
Kwik Fit logo

Reply from Kwik Fit

A great service is always something that we strive to deliver so thank you very much for sharing such a positive review. If we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Tracy Wong

Mobile tyre service in INVERKEITHING with good service, fast and reliable service provided. Highway recommendation.

8 July 2026
Unprompted review
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Reply from Kwik Fit

Recommendations and reviews like this are always what we love to see so thank you very much for taking the time to share such a positive review and rating. If we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Tom was great

Tom was great! Knowledgeable, friendly and professional.

2 July 2026
Kwik Fit logo

Reply from Kwik Fit

We're over the moon to see that you found us to be so friendly and professional, and we are grateful for you taking the time out of your day to share this. We appreciate you taking the time to get in touch and if we can ever do more for you, please don't hesitate to let us know. Many thanks.

Rated 5 out of 5 stars

Adam went above and beyond

Adam went above and beyond!

Brought my car in to kings Lynn branch yesterday, 39 degrees showing in my car. A lorry had blocked off road and we had to divert which, made me 10 minutes late. Therefore, I had missed my appointment. Initially told by another next appointment was at 4.45 which wasn't possible as i travelled 20 miles. Adam came along and went out of his way rearranging his diary to help me. Managed to rebook and MOT my car within 2 hrs. Couldn't ask for more, thank you Adam 😀

9 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're over the moon that Adam could really go above and beyond to ensure you received the very best service and we know that Adam will really appreciate you taking the time to share such positive comments. Thank you so much for sharing this and if there's ever anything more we can do for you, please don't hesitate to let us know. Many thanks.

Rated 5 out of 5 stars

Good efficient service

Well organized efficient service , kept well up to date with job

1 July 2026
Kwik Fit logo

Reply from Kwik Fit

We're very happy that we could impress you with the efficient service we deliver and it's fantastic that we could give you all the information you needed. We appreciate you sharing this if there's ever anything more we can do for you, please don't hesitate to let us know. Many thanks.

Rated 5 out of 5 stars

Great service

Great service, friendly and respectful. Booking was easy thanks to the booking site.

2 July 2026
Kwik Fit logo

Reply from Kwik Fit

You're very welcome. We're so pleased that you found us to be so friendly and respectful and we are grateful for your kind words. Thank you very much for sharing this and if we can ever do more for you, please don't hesitate to let us know. Many thanks.

Rated 5 out of 5 stars

Will use again

Prompt efficient informative

2 July 2026
Kwik Fit logo

Reply from Kwik Fit

We're so pleased that we could impress you with the prompt and efficient service and we're very happy that we could give you all the information you needed. Thank you very much for sharing this and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Well Done Jack and Taylor

The tyre pressure warning light came on last week, so I took my car into the Kwik Fit Fareham branch for a check. As usual, they couldn’t have been more helpful – a big shout out to Jack and Taylor. I’ve used a lot of different garages over the years and have often had to endure a disrespectful, sexist attitude. But the guys at Kwik Fit couldn’t be more helpful and courteous. Well done all of you.

29 June 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Jack and Taylor will be over the moon to see this and it's great that you found us to be so helpful and courteous. We are grateful for you sharing this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

The guys in Dorchester were brilliant…

The guys in Dorchester were brilliant today. I called in unannounced with a problem tyre. They sorted it all in 30 mins and then told me it was 'on the house' ! Very rarely do you get that level of service in any industry. All done on the one of the hottest days of the year at midday. Absolutely fantastic !

9 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

What a wonderful review and rating! It's fantastic that we could impress you with the amazing review and it's excellent that we could get everything sorted for you. Thank you so much and if we can ever do more for you, please don't hesitate to let us know. Many thanks.

Rated 5 out of 5 stars

Helpful at fitting me in with no notice.

Had a tyre pressure warning en route down the M40, so went to Kwik Fit in Headington, Oxford to have everything checked. The manager was very helpful and fitted me in that afternoon despite being really busy. Special thanks to Joe the mechanic, who took great care and time to check everything very thoroughly. They went way beyond to help me sort it out and get me back on the road. Both were professional, helpful and knowledgeable. Very impressive service at short notice.

8 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Amazing! It's wonderful that we could impress you with the helpful, professional and knowledgeable service and we will make sure we pass on the great feedback to Joe. We are grateful for you taking the time to share this and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Swift professional service and polite…

Swift professional service and polite staff

1 July 2026
Kwik Fit logo

Reply from Kwik Fit

A professional and polite service is always something that we strive to deliver so seeing this excellent review has really made us smile. Thank you so much for sharing your excellent comments and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Very good service.

Very good service...the technician was very polite and honest... checked all the remaining tyres as well.
Really appreciate the good job done on replacement of tyre.

2 July 2026
Kwik Fit logo

Reply from Kwik Fit

What a wonderful review and rating! We're very happy to see that you found us to be so polite and honest and we are grateful for you taking the time to share this. If we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

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