Kogan Reviews 18,342

product arrived safely and worked very well
when an operating problem came up Kogan were very quick to point out how to fix it
Thank you

We had bought our dad a massage chair for Father’s Day a couple months back but one of the air pumps on the left side of the chair popped out. No matter what we did we weren’t able to pop it back in so we called for an expert to review and help fix it. An older man came to review it and upon first entering we were instantly met with hostility. (We had asked the man politely if he would be able to take his shoes off before entering the house but he said no he can’t in an aggressive tone. So we let him in to review the massage chair. The man did not even bother inspecting or touching the chair, he just asked us what the issue was which we told him was the air bag and he just told us to get a replacement pump pipe or an entire replacement for the massage chair. (If the solution was that simple we don’t understand why he needed to come in the first place when he didn’t even need to interact with the massage chair in any way.) So we settled on that but filed a complaint for his rude and aggressive behaviour. A couple days later, a lady from customer service called and was nothing but rude, obnoxious and provoking. She immediately started off by telling us it is common knowledge to know that it’s a work and safety hazard for their workers to have their boots on and scoffed at us for not knowing. When we rebutted by telling her that our lack of knowledge for the shoes matter does not excuse his rude and aggressive behaviour which made her go silent for a while. Only for her to start talking again and asking us what is she meant to do. She did not help us with anything in terms of resolving the replacement of our massage chair matter (because we had already agreed that we would get a replacement) or complaint. It felt like she only called to degrade and provoke us for filing the complaint on her co worker but also seemed like she was uninformed of our full situation? Nevertheless, what we expected was professional and respectful help and we did not get anything close to that. It was bad that we had to deal with a man who clearly was not happy to even be there to help us but to also receive a call from CUSTOMER SERVICE who only called to be RUDE IS UNACCEPTABLE. Such DISGUSTING AND EMBARRASSING CUSTOMER SERVICE, NOT HELPFUL, EXTREMELY RUDE AND CLEARLY WERE NOT INTERESTED IN HELPING US FIX OUR PROBLEMS.

the kogan sites are very easy to fine what you go looking for.well done

Have good products at good prices with very fast delivery even to rural areas.

I bought this watch for my grandson who was turning 9 & he absolutely loves it. Purchase was easy delivery was quick so happy with this item

The TV and the hacker were the best investment I have made. I truly happy that the TV has got a very good lighting and also it’s very fast. The hacker is so handy I can put the tv on but also it has space for me to place other items such as my coat.

Got a very good deal and good quality coffee machine. Its even cheaper as as member & free shipping as well. Few options & cheaper than somewhere else.

Australian people, good quality products, quick delivery and response

Everything is so easy on the site any problems they fix them straight away with no hassles and every order has turned on on the due date that they say

Bought an aircon unit, worked fine for a little while and then the display became faulty so I requested a warranty on the 26/01/2026.

Here it is the 04/04/2026, A week ago I receive a new aircon unit, $25 "for the inconvenience" ($15 before I complained to them about how insulting that feels) and NOW I have to pack the old unit into a box (that I need to buy) and and attach a label (That I need to print off) for a curiour to collect AFTER THE EASTER LONG WEEKEND.

I have done nothing by try to be nice but all I have been getting are emotionally empty emails, what feels to be lies and complete frustration.

This is THE WORST customer service I have ever had and I will never buy from Kogan again.

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Edit/Update: Midday - 08/04/2026
After following Customer Cares instructions and boxing the unit appropriately for transport and putting labels on the box and the unit for collection between 9am and 5pm on 07/04/2026, it has not yet been collected.

My warranty issue is STILL open.

At 6:00pm 07/04/2026, I sent Kogan an email to notify them of the non-collection and I have yet to hear from anyone. I would give them negative stars if I could.

Edit/Update: 1:32pm 08/04/2026 - Unit is now gone, still no contact from Kogan.

the item i purchased arrived in good order and on time

Extremely poor experience with another item unable to be supplied by a seller on the Kogan site.
If it's unavailable then don't show it on the site!

Products are good quality and easy to purchase online

Great Easy to deal with Brought many items , split system , 65 cm TV , Stick Vqcum , dog crate .
Very Happy

So easy to purchase and recharge online or in this case, purchase a voucher for my partner and recharge online for him in a matter of minutes. Just the best and most economical way to keep connected via mobile phone.

I have been with Kogan for a few years now and I must say have never once had a problem with ordering or tracking my items. I have purchased TV’S, Portable Air Conditioning as well as wall mounted air conditioning, sheets etc and all have been of exceptional quality and price I would highly recommend Kogan to everyone.

Super fast postage, great communication throughout, item purchased was exactly as described.. 5⭐️

Good product, quick service

Couldnt be any easier. Period.