Kogan Reviews 

Good quick service

Kogan has zero customer service. WTF. For a company this size, they don't have an operational customer service phone contact. If a complex technical issue arises, the stupid chatbot with its basic radio-button questions has no answers. A customer has to choose which question to answer, then gets another question to choose from to be triaged to the section they deem fit. The problem is that there are no question categories that fit into the issue I was having, so it's a dead end before a customer can even get started. The useless chatbot just redirects you to another department that never responds to the query. Absolute joke. What ever happened to customer service? It's now dead because of AI and greedy CEO's cutting staff to the point where customer service no longer exists.

A customer cannot speak to anyone because there is no one to speak to. Crap service. If something on the e-commerce store goes wrong, there is no way to resolve it. I won't be using Kogan again

Edited one day after someone from Kogan responded to my 1-star review: So Kogan customer service is saying below that I can private message them to go over the issue. Funny joke. How am I supposed to private message Kogan.com customer service??? What's wrong with a customer service email or, heaven forbid, even a phone call? Just to let everyone know I tried to cancel the order (on the Kogan website) which hadn't been dispatched and they still shipped it out. Considering I just spent money with you, Kogan, you'd think you would have the decency to send me an email or call me, as you have my details on file.

Absolutely useless people at Kogan.com

I had an item that is faulty, contacted Kogan online and less than 24 hours got a response telling me I'll get a full refund. Still not too sure If I need to return the faulty item or not, if I could, you'd get a greater score than 5/5.
Thanks
PS: Can't find where the reference number is...

The whole experience was fantastic.it was easy to find a item and easy to order, no hassles, the only down side was that they don’t deliver to my area so had to provide another address, The price of the item outweighs that small hassle,Overall it has been a easy experience,

Fast delivery amazing price for the Dyson V8 Advance stick vacuum. Vacuum is awesome Really happy with my purchase

Kogan is a great Company to shop with, quick delivery, good products.

Everything about Kogan is fantastic…. Product, price and service

Affordable price.
Free shipping and received my item in 2 & 1/2 days.
Very satisfied customer.

The hand held air compresser is really good to use. no messy leads and long hoses. Easy to set up and use.

Using Kogan for a few years and never had an issue. This time we have ordered a product which has never been delivered and despite multiple occasions of trying to reach out - raising complaint numbers - there is no response, no product, no care and no refund. Absolutely despicable.

Still no response so case has been registered with ACCC. No intention to deliver is an offence.

I researched coffee machines extensively before deciding on the Lavazza A Modo Mio Jolie & Milk Evo Capsule Coffee Machine which was on special at Kogan for $119.00 plus $11.99 shipping. The delivery was prompt (about 3 business days). It comes with 9 different Lavazza coffee pods to sample. All were very good (I haven't tried the decaf), but I also bought a bulk box of Italian coffee pods from another Melbourne coffee supplier at just over 50 cents per pod (these are also good). The machine has buttons for expresso and lungo (large) serves, which is not obvious from the advertising (a previous version had a single button). The attached milk frother works great. The frother uses a magnet to hold the stirrer in placer while operating, instead of a central pin in the Nespresso machines that make them harder to clean. Overall, the machine is great, especially for the discounted price.

Product was easy to find and order, then it was delivered in 4 days - easy to put together and it looks neat and smart in our living area - very happy with service and product

I found it easy to buy from Kogan online. Excellent range of products, navigation and search results. Kogan sells and delivers.

I received exceptionally good service from Kogan and my product arrived very quickly, so I just wanted to thank them.

I ordered the product on 9th August and it arrived on 11th August.

Regards Pamela

Great price, very fast rural delivery

So easy to find and order the product I wanted, but the best part delivery took under 48 hours. AMAZING!!!

Everything I have at home is from Kogan, the best decision ever, from the service to the delivery, it’s a breeze to deal with, I would highly recommend Kogan to anyone, products are amazing and easy to use and if you order today they take 5 days to deliver the most, but always with a clear communication.

There is no question about Kogan's service. It is definitely 10/10. The cost is right, the ease of getting it done is right and the phone I use is almost perfect.

Excellent service, refunded my xm5 headphones almost immediately for a manufacturer defect.