Knights Professional Services Reviews 932

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the ease of communication, noting that the team is always available to answer questions and provide updates. However, some people were dissatisfied with the service, citing issues with unaddressed complaints, poor communication regarding legal actions, and a lack of transparency in billing. A few other people also felt that the legal teams were inexperienced, leading to high fees and inadequate management of client estates, with one reviewer mentioning difficulties in obtaining an itemized breakdown of costs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, frequently describing it as exceptional, professional, and... See more

Customer service

Customers consistently express satisfaction with customer service, highlighting the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the clear, prompt, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma Walker-D'Cruze handled my side of the sale of a jointly owned property for me following divorce. She was quick, to respond and the team at Knights communicated hours worked and charges throughout... See more

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

As executor, I was charged with selling the house of a deceased estate. I was fortunate to be put into the hands of Rachael Billam who did a splendid job of looking after both the sale and me. She ke... See more

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Immigration Attorney
  6. Tax Attorney

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

932 reviews

5-star
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1-star

Replied to 82% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Probate and selling of my late parents property

Brilliant with dealing with my late parents estate, and the selling of the property. Oliver Nelms and Rachael Burrows were brilliant in keeping us up to speed on everything

30 January 2026
Unprompted review
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Reply from Knights Professional Services

Handling an estate can be an emotional and overwhelming time, so it means a great deal to know that the team kept you fully informed and made things a little easier.
We really appreciate your feedback and are grateful you chose Knights to assist your family.

Rachael Burrows (Residential Property), Oliver Nelms (Private Client) York office.

Rated 5 out of 5 stars

Fantastic experience with Knights…

Fantastic experience with Knights whilst working on a lease extension. Kerianne, Mollie and the team were extremely professional throughout and kept us informed at every stage of the process. They made the whole process feel straightforward and stress-free. We would highly recommend their services to anyone looking for reliable legal advice.

30 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your fantastic review! We’re delighted to hear that your lease extension process felt straightforward and stress‑free.
We are pleased to know our professionalism and clear communication made a positive difference throughout each stage.
We truly appreciate your recommendation and are glad you felt supported every step of the way.

Kerianne Walker, Residential property, Weybridge office, and Mollie Donnelly, Property litigation, Portsmouth office.

Rated 5 out of 5 stars

Fantastic Service

I was absolutely delighted with the experience of working with Knights on a recent house purchase/sale... Lauren was fantastic throughout the process... proactive, as well as very responsive, nothing was too much trouble... highly recommend !...

16 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you for your fantastic feedback. We’re delighted to hear that you had such a positive experience with Knights during your recent sale and purchase. It’s wonderful to know that our proactive approach, responsiveness and dedication made the process smooth and stress‑free for you.
We truly appreciate your recommendation and are pleased we could support you throughout your move. If there’s ever anything you need in the future, we’re here to help.

Lauren Rose. Sheffield office.

Rated 5 out of 5 stars

House sale

I have been very impressed with the Knights team lead by Sally Peake and the support and professionalism that they have shown while handling the sale of my property. Sally and her team, particularly Louise and Hannah, have guided me through the process and have been very proactive in their help to progress the sale. I cannot recommend them enough.

23 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you for your wonderful feedback. We’re delighted to hear how impressed you’ve been with our team throughout the sale of your property. Our proactive approach, professionalism and clear guidance are exactly what we strive to provide, and it’s great to know this made a real difference to your experience.
Your kind words are truly appreciated, and we’re grateful for your recommendation. It’s been a pleasure supporting you through the process.

Sally Peake, Hannah Page and Louise Nunns. Brighton office.

Rated 5 out of 5 stars

Selling our property

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellent who shares the same qualities. Our buyer's solicitors were frustratingly poor and Laurence and Marina were resilient, they stayed positive and moved things along carefully and professionally. We will work with them again at any time.

9 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you so much for taking the time to share your experience. We’re delighted to hear that, even in such a challenging market, we were able to provide the thorough, honest and proactive service you needed.
Your kind words about our resilience and professionalism—especially when navigating delays with the buyer’s solicitors—mean a great deal to us
We truly appreciate your continued trust and are pleased to have supported you for a second time. We’d be delighted to work with you again whenever you need us.

Laurence Warnell and Marina Beilby. Ascot office.

Rated 5 out of 5 stars

Professional

Professional, efficient, friendly & intelligent.

23 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Laura for your feedback. We appreciate your comments and glad your thought so highly of your experience.

Megan Andries, Birmingham office.

Rated 5 out of 5 stars

First time Buyer

Had a fantastic experience with Minal Shah and Ayesha Rizwan Mohamed at Knights with the purchase of a first property. Very professional services, responsive and reassuring at every step. Fees may be slightly higher than other solicitors but totally worth it for the peace of mind. Would highly recommend.

16 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Ryan for your find feedback. Great to read of your experience and we agree, we may not be the cheapest, but you are in the best hands and we offer a premium service which confirms the value of the professional work we do. Best wishes in your new home.

Minal Shah and Ayesha Rizwan Mohamed, Leicester office.

Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience with Knights Solicitors and couldn’t recommend them highly enough. From start to finish, the service was professional, efficient, and reassuring. They took the time to explain everything clearly, kept me well informed throughout, and always responded promptly to any questions I had.

Their attention to detail and genuine commitment to achieving the best outcome made a stressful situation much easier to deal with. It’s clear they really care about their clients and take pride in their work. I would not hesitate to use Knights Solicitors again in the future and would confidently recommend them to anyone needing reliable legal support.

19 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your wonderful feedback. We’re delighted to hear that you had an excellent experience with Knights. Providing a professional, efficient, and reassuring service is something we take great pride in, and it’s great to know that you felt supported and well‑informed throughout your matter.
We’re especially pleased that our clear communication, attention to detail, and commitment to achieving the best outcome made a difficult situation easier for you. Your trust means a lot to us.
Thank you again for your recommendation. We’d be more than happy to assist you in the future should you ever need our support.

Shona Archer, New Homes, Portsmouth office.

Rated 5 out of 5 stars

Impressive service

I highly recommend Katrina Allen and Louise Nunns and colleagues in the Leeds office who were exceptional in their professionalism and responsiveness.
Katrina always went the extra mile and was a breath of fresh air after the lacklustre and slow service we experienced with another firm when buying and selling a previous property. We liked her approachability and friendliness and willingness to quickly answer all questions that concerned us.

12 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you for taking the time to share such positive feedback. We’re delighted to hear that your experience was so impressive.
Katrina’s dedication to going the extra mile, along with her approachable and friendly manner, is something we value greatly, and we’re pleased to know it made such a difference for you—especially after your previous experience elsewhere. Clear communication and prompt responses are priorities for us, so it’s wonderful to hear that you felt supported and reassured throughout.
Your recommendation means a great deal, and we truly appreciate it. Should you need any further assistance in the future, we’ll be here and happy to help.

Katrina Allen and Louise Nunns, Leeds office.

Rated 5 out of 5 stars

always providing a first-class service…

Received a superb level of service from Jamie Noel and Susie Preston on the sale of our house. It was not without complications yet Jamie navigated them with great skill and reassurance, always keeping us totally informed and updated. Jamie and Susie were always incredibly professional, attentive and quick to respond to any query whether by phone or email. Jamie also kept us informed at all times with regards to costs so there were no surprises when we completed. I've been using Knights for many years and wouldn't consider going anywhere else. They always provide a first-class service.

15 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you so much for taking the time to share your experience. We’re delighted to hear your experience provided such a high level of service throughout what was at times a complicated sale.
Navigating challenges while keeping you fully informed, reassured, and supported is exactly the standard we strive for, so it’s wonderful to know we delivered that for you. We’re especially pleased that our professionalism, responsiveness, and clarity around costs helped make the process as smooth as possible.
Your continued trust in Knights over the years means a great deal to us. Thank you again for your loyalty and for such a thoughtful review — we truly appreciate it.

Jamie Noel and Susie Preston, Oxford office.

Rated 1 out of 5 stars

Sent nasty letter to me on behalf of landlord

Sent a letter to me on behalf of my landlord SNG threatening legal action for repair works that were delayed to be carried out even though the repair was already booked in.

Rathar than mediating, the law firm sent an unsigned letter threatening and intimidating me to comply which came across as coercive and unfair considering my health issues.

Though my landlord were in the wrong and later apologised for the letter, the apology should have come from the law firm for acting on false information from my landlord.

Still no apology from them.

5 November 2025
Unprompted review
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Reply from Knights Professional Services

We take all feedback seriously are committed to addressing concerns via the proper channels. As you are not our client, we are not sure which matter this relates to. Should you wish to discuss further, please contact enquiries@knightsplc.com with your full name and address the concern relates to and we can investigate and respond to you directly.

Knights.

Rated 5 out of 5 stars

We worked with knights on selling our…

We worked with knights on selling our property which was a bumpy road and fell through 4 times before finally closing in Dec. Nick and Linda were wonderful to work with throughout- patiently guiding us through the process and reassuring us. We really felt like they were on our team and no question was a stupid question. We would definitely use them again.

19 December 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for sharing your experience. We’re truly grateful for your patience throughout what was definitely a challenging journey, and we’re delighted that everything came together in the end.
We are thrilled to hear your kind words — we’re committed to supporting clients every step of the way, and it’s wonderful to know you felt reassured and well-guided throughout the process.
We really appreciate you putting your trust in us and are glad we could be part of your successful sale. We’d be honoured to work with you again in the future.
Thank you once again for your recommendation!

Linda Gregory and Nick Raynor. Sheffield office.

Rated 5 out of 5 stars

Expedient and approachable

All staff kept me in the loop and suggested options where issues arose.
I have used Knights twice (for assisting me with probate and for the sale of an inherited property) and I have found them expedient and approachable.

2 December 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Mr Elkins for leaving kind feedback on your experience. It is very much appreciated and we are glad to be of help.

Amanda Paardekooper. Portsmouth office.

Rated 5 out of 5 stars

Recommended

Very straightforward and easy to deal with. Emma and Jasmin in the Chelmsford office made the whole probate process including house sale as straightforward as possible. Practical advice was forthcoming and questions were always answered promptly. I would recommend them.

8 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Graham. A pleasure to help and we are pleased to hear your experience was one which you would recommend.

Emma Clarke and Jasmin Patel. Chelmsford office.

Rated 5 out of 5 stars

Imran Dean and his team where the most…

Imran Dean and his team where the most incredible communicators, very efficient and timely. Also super impressive was the way Imran always made himself personally available - nothing was too much trouble. This team also highlighted how bad the team on the other side were ! Absolutely first class service. Highly recommend!

12 January 2026
Unprompted review
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Reply from Knights Professional Services

Great to hear of your experience being so positive Angela. Our premium service is all about accessibility, speed of execution and communication. Pleased we ticked the boxes!

Imran Dean, Ascot office.

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and always available to speak to.

9 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Ryan. A pleasure to help on your property purchase. Thanks for your kind feedback.

Sally Peake, Brighton office.

Rated 5 out of 5 stars

Very Efficient and Professional

We had a very professional service from Louise and Hannah. Everything went smooth sailing and will be happy to do business with Knights Professional Services again in our next projects.

9 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Gilbert. Great to hear your experience was so positive. Thank you for your kind review.

Hannah Page and Louise Nunns. Brighton office.

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Knights who I found to be very communicative keeping me informed every step along the way. They were happy to talk me through parts of the process that I wanted to better understand and I had confidence in everything they were doing on my behalf.
I would definitely use the team again.

7 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you very much for taking the time to leave such complimentary feedback. Really delighted to hear of your experience and confidence in our premium service. We would be happy to help again, anytime!

Sarah-Louise Green. Chelmsford office.

Rated 5 out of 5 stars

Delivered thoroughly on time in full

I challenged Rachel (Byles) to close this purchase within 4 weeks on the run to Xmas. Not only did she and Knights achieve this they did a thoroughly professional job and were demanding on my behalf to offer the necessary protection
Great job
Thanks
Mike Fraine

17 December 2025
Unprompted review
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Reply from Knights Professional Services

Challenge accepted Mike! Thanks o much for your feedback, it is very much appreciated. A pleasure to help and happy to do so again when you need us.

Rachel Byles, Stoke office.

Rated 5 out of 5 stars

I can only give a very positive review…

I can only give a very positive review for Knights Solicitors. Unfortunately l don't live in the UK, but without having to fly over, Knights handled everything very professionally and were an unbelievable help for me living so far away. Very friendly, helpful and very professional, they were a great help to me in my difficult time...... a million thanks to all at Knights, especially to Jordan Oakes and Zoe Parry!
Graham Hillier.

6 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you Graham for your kind feedback. Great to read of such a positive experience of the service we offer.

Jordan Oakes (Residential Property), and Zoe Perry (Private Client) Worcester office.

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