Knights Professional Services Reviews 931

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the ease of communication, noting that the team is always available to answer questions and provide updates. However, some people were dissatisfied with the service, citing issues with unaddressed complaints, poor communication regarding legal actions, and a lack of transparency in billing. A few other people also felt that the legal teams were inexperienced, leading to high fees and inadequate management of client estates, with one reviewer mentioning difficulties in obtaining an itemized breakdown of costs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, frequently describing it as exceptional, professional, and... See more

Customer service

Customers consistently express satisfaction with customer service, highlighting the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the clear, prompt, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma Walker-D'Cruze handled my side of the sale of a jointly owned property for me following divorce. She was quick, to respond and the team at Knights communicated hours worked and charges throughout... See more

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

As executor, I was charged with selling the house of a deceased estate. I was fortunate to be put into the hands of Rachael Billam who did a splendid job of looking after both the sale and me. She ke... See more

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Immigration Attorney
  6. Tax Attorney

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

931 reviews

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Replied to 82% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic, you get what you pay for

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her responses were very quick, When things went wrong she was brilliant at finding solutions and helping us through. We believe that has we had another solicitor our purchase would have fell through and our sale would have taken months longer. Cannot recommend her enough.

30 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you so much for taking the time to share your experience. We’re delighted to hear how supported you felt throughout your sale and purchase. Quick responses, clear guidance and problem‑solving approach are exactly the qualities we aim to deliver.
Your kind words and strong recommendation mean a great deal.
Thank you again for choosing Knights, and we wish you every happiness in your new home.

Kate Herbert, Leicester office.

Rated 5 out of 5 stars

Excellent service on sale and purchase

We used Knights on our leasehold sale and freehold purchase. We had a very good experience with Kate Herbert. Kate was very responsive, proactive and personable. We were able to go from offer to completion within c. 3 months. We would definitely want to use Kate on any future transaction.

The use of the digital apps for uploading all of the information also streamlined things. It was a modern and professional service.

5 January 2026
Unprompted review
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Reply from Knights Professional Services

We’re delighted to hear that your leasehold sale and freehold purchase went smoothly and that we provided such responsive, proactive and personable support throughout the process. Completing within around three months is a fantastic outcome, and we are thrilled to know you would choose to work with us again on any future transactions.
We’re also pleased that you found our digital apps helpful in streamlining the journey. Delivering a modern, efficient and professional service is a key priority for us, so your feedback means a great deal.
Thank you again for choosing Knights, and we wish you all the very best in your new home.

Kate Herbert, Leicester office.

Rated 5 out of 5 stars

High recommendation for Knights residential team in Essex

I used the residential conveyancing team of Knights in Essex to sell my property. I dealt with Jasmin Patel and her associates Rebecca Bolton and Laura Finnigan. They provided an excellent service: sound legal advice with my queries answered accurately and rapidly. They negotiated robustly with the buyer’s solicitors under very challenging circumstances, gaining circumstantial damages when the buyer failed to complete the sale on time. I can highly recommend Knights as an efficient and diligent firm of solicitors

11 February 2026
Unprompted review
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Reply from Knights Professional Services

Your kind comments about their prompt advice, robust negotiation, and commitment—especially during challenging circumstances—are greatly appreciated.
We’re pleased that the team was able to secure a positive outcome for you, and it means a great deal to know you would highly recommend Knights.

Jasmin Patel, Laura Finnigan and Becca Bolton. Chelmsford and Colchester offices.

Rated 5 out of 5 stars

Knights Solicitors Property Conveyancing

From our first contact with Knights Solicitors they stressed that they would provide a high quality service for the sale of our property. They delivered fully on their promise and helped push through the sale in good time while providing us with constant updates. The solicitors ( Sarah-Louise Green and Rebecca Bolton ) were very responsive to any enquiries. You certainly pay a higher fee for using Knights but if you want a professional service that works hard to complete your property sale quickly then I would fully recommend using this Company's services.

19 February 2026
Unprompted review
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Reply from Knights Professional Services

Thank you for taking the time to share your experience. We’re delighted to hear that our team delivered on the high‑quality service we promise from the outset. It’s wonderful to know that the sale progressed efficiently and that you felt well‑informed throughout the process. We appreciate your comments regarding our fees, and we’re grateful that you recognised the value of a professional, proactive service focused on completing your sale as smoothly and quickly as possible. Your recommendation means a great deal to us.

Sarah-Louise Green and Becca Bolton, Chelmsford office.

Rated 5 out of 5 stars

We have been involved with Knights as executors of a will.

We have been involved with Knights since September 2025 as executors to a will. We had no previous experience in this capacity and were somewhat daunted by what we should need to do. Amanda Paardekooper undertook the conveyancing work in the sale of the property. She has given tremendous support, sound advice and guided us through the legal process. Communication at all stages has been excellent and has always been available to provide help whenever we have needed it. Further work is now in progress by Charlotte Cooper to complete the final stages as required. We would have absolutely no hesitation in recommending Knights and members of the team with whom we have had dealings. Brilliant service.

19 February 2026
Unprompted review
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Reply from Knights Professional Services

Navigating a role that can feel daunting, especially for the first time, is something we’re always mindful of, and it’s wonderful to know our advice and communication helped make the process manageable for you.
We’re also delighted that Charlotte is now continuing the work with the same level of care and professionalism. Your kind comments about the service you’ve received mean a great deal to the whole team.
Thank you again for placing your trust in Knights. We truly value your recommendation and are glad to have been able to support you through such an important and sensitive process.

Amanda Paardekooper, Residential Property, Portsmouth office.
Charlotte Cooper, Private Client Team, Portsmouth office.

Rated 5 out of 5 stars

Efficient, professional and approachable.

I instructed Emma Millington at Knights to handle the sale of a property. Emma was helpful, approachable and efficient throughout the sale. Emma was easy to contact and always responded to emails or telephone calls. There were a few issues to be resolved during the process and I found Emma's advice was practical and sensible. I would recommend Knights and will certainly instruct Emma again.

17 February 2026
Unprompted review
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Reply from Knights Professional Services

Navigating issues during a transaction can be challenging, so it’s great to know practical and sensible advice helped keep things moving smoothly. Your recommendation means a great deal, and we truly appreciate your confidence in Knights.

Emma Millington, Stoke office.

Rated 2 out of 5 stars

Had a meeting via teams to discuss…

Had a meeting via teams to discuss updating/ new wills wasn’t told of a charge at beginning of meeting only at the end which we had no control over was told if we went ahead it would be a Fixed price of £2,000 or time spent which with vat which was still £1,300 or so but that’s not all then charge to sent letters out monthly?wouldn’t actually give a price which we thought to be to expensive don’t recommend anyone using this company as they are just out to make money knight plc.com kings hill west malling

3 February 2026
Unprompted review
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Reply from Knights Professional Services

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet expectations.
Our intention is always to explain all potential costs at the earliest possible stage so clients can make informed decisions. We apologise if this was not communicated clearly during your meeting.
Regarding the pricing options discussed, these reflect the complexity and level of legal work involved in preparing wills and any additional ongoing estate planning services.
Thank you again for your feedback — it helps us improve the service we provide.

Knights.

Rated 5 out of 5 stars

Efficient and reliable

Quick responses within half a day. We were assigned a team of two people (Kirsten and Ben) so we always had someone on hand when the other was away from the office. Clear and helpful communication. The properties we were moving from and to were both in Oxfordshire while Knights' office is in Portsmouth, but this didn't seem to cause a problem.

My past experience with solicitors has been very hit and miss - Knights are one of the good ones and I wouldn't hesitate to recommend them to anyone.

31 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you very much for taking the time to share your experience. We’re delighted to hear that you found our service efficient and reliable throughout your move.
We are especially pleased to know that our quick responses and clear communication made a positive difference. We aim to ensure continuity and support at every stage, so it’s great to hear that having a dedicated team available whenever needed worked well for you.
We’re also glad that the distance between our office and your properties caused no disruption—providing seamless service, wherever our clients are based, is something we take pride in.
Your recommendation means a great deal, particularly given your past mixed experiences with solicitors. We’re grateful you chose us and pleased we could provide the level of service you deserved.
If you ever need assistance again in the future, we’ll be more than happy to help.

Kirsten Wickham, New Homes Portsmouth office.

Rated 5 out of 5 stars

Amazing experience

Could not fault Shona, Reemin and the others I dealt with during the process of buying my first home. Incredibly helpful, friendly and informative as well as amazingly efficient. Everyone made the entire process stress free from the moment I first contacted them. I would definitely use them again.

12 February 2026
Unprompted review
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Reply from Knights Professional Services

Providing helpful, friendly and efficient support is something we pride ourselves on, so it’s great to see the team recognised for exactly that. Your kind comments mean a great deal to everyone involved.
We truly appreciate you choosing us for such an important milestone and are thrilled to hear you would use our services again in the future.
Wishing you every happiness in your new home, and please don’t hesitate to get in touch if you ever need anything further.

Shona Archer & Reemin Uddin. New Homes, Portsmouth office.

Rated 5 out of 5 stars

Friendly, helpful and efficient service.

We had to sell a property as Attorneys under a Lasting Power of Attorney and were guided through every step of the process by Linda and Nick of Knights Solicitors. They explained the process in a friendly, helpful way and managed the transaction in a prompt, efficient manner always keeping us fully informed. We can highly recommend their service and would certainly use them again.

9 February 2026
Unprompted review
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Reply from Knights Professional Services

Thank you so much for taking the time to share your experience. We’re delighted to guide you through the sale with clarity, efficiency, and care. Navigating a property transaction under a Lasting Power of Attorney can feel daunting, so it’s wonderful to know they helped make the process smooth and reassuring for you.
We truly appreciate your recommendation and your trust in our team. Should you ever need our support again, we’ll be here and ready to help.

Linda Gregory and Nick Raynor, Sheffield office.

Rated 5 out of 5 stars

It has been so helpful to have your support.

It has been so helpful to have your support. I agreed to act as an Executrix for a friend. I was able to deliver a pack of papers to you and you completely ran with the task. You always kept me informed and I was very confident that I was in safe and friendly hands.

9 February 2026
Unprompted review
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Reply from Knights Professional Services

Thank you for sharing your experience Sheila. It is great to read you felt confident in the ability of our team.

Knights

Rated 5 out of 5 stars

Lease Extension

I instructed Knights to deal with a lease extension. I was kept up to date and informed throughout the process and although it wasn’t a quick process it all came together in the end. I therefore had no worries also keeping them on board with the sale of the property.

6 February 2026
Unprompted review
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Reply from Knights Professional Services

Thank you for sharing your feedback. We're really pleased to hear that you felt well‑informed throughout your lease extension, even with the naturally longer timescales involved. It’s great to know that the experience gave you the confidence to continue with us for the sale of the property as well.
We truly appreciate your trust in Knights and are glad everything came together smoothly in the end. If we can support you with anything further, we’re always here to help.

Carol O'Leary, Solihull office.

Rated 5 out of 5 stars

Would highly recommend Knights

Would highly recommend Knights. Rachel in the conveyancing department has been extremely efficient and made the whole process of selling a house stress free. Thank you Knights.

2 February 2026
Unprompted review
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Reply from Knights Professional Services

Efficiency and clear communication are at the heart of what we aim to deliver, and it’s wonderful to know this was reflected in your experience.
We truly appreciate your recommendation — thank you for choosing Knights.

Rachel Byles, Stoke office.

Rated 5 out of 5 stars

Ian and Samantha provided excellent…

Ian and Samantha provided excellent service throughout the sale of my property. They were very professional and easy to communicate with, and I would highly recommend them.

30 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you for taking the time to share your experience. We're delighted to hear you thought we provided excellent service throughout your property sale. Our professionalism and clear communication are qualities we value highly, and it’s wonderful to know this made a positive difference for you.
We truly appreciate your recommendation and are grateful you chose Knights.

Ian Peach and Samantha Kidd, Portsmouth office.

Rated 5 out of 5 stars

Superb service

Superb, efficient and stress-free service from the conveyancing team. Everyone I spoke to was friendly. A pleasure to work with, my thanks.

1 February 2026
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your wonderful feedback. We’re delighted to hear that you found our conveyancing service superb, efficient and stress‑free. The team will be thrilled to know their friendly approach made such a positive difference.
It’s been a pleasure working with you too — and thank you for taking the time to share your experience.
If we can help with anything in the future, we’re always here.

Katrina Allen, Leeds office.

Rated 1 out of 5 stars

Terrible experience with this firm…

Terrible experience with this firm during my purchase. They were recommended by an equally questionable developer, Taylor Wimpey. They essentially disengaged and never completed the purchase properly, allowing serious mistakes by the developer to go unchallenged. This resulted in significant issues and ultimately forced me to instruct a competent solicitor firm to sort out the mess they allowed to happen. If I were you, I would look elsewhere for a solicitor.

20 January 2026
Unprompted review
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Reply from Knights Professional Services

We are committed to dealing with concerns and complaints via the proper channels and processes. Please contact enquiries@knightsplc.com to discuss further as we cannot comment on a public platform if a matter is ongoing.

Knights

Rated 5 out of 5 stars

Incredible service and stress free

Jamie and his team at Knights have been incredible, they made everyting so easy from start to finish, and took alot of the pressure off us. There were no delays at all and would always pick up the phone to rely to an email when we had any questions. Jamie was reccomded to my by another family member, and will pass on his details to anyone else I know looking to move house soon! Thank you Jamie!

16 January 2026
Unprompted review
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Reply from Knights Professional Services

Providing a smooth, efficient service and being available whenever our clients need us is something we pride ourselves on, so it’s great to hear that reflected in your experience.
We’re also very grateful for your recommendation — it means a lot to us that you were referred by family and would pass our details on again.
Thank you once again for choosing Knights, and we wish you all the very best in your new home.

Jamie Noel, Oxford office.

Rated 5 out of 5 stars

Thank you

Fantastic experience with Knights, I would 100% recommend.
Kimberly was amazing made the whole process for both sale and purchase very easy and was always quick with responding to emails and keeping us updated and was all organised in a very timely manner.
Thank you so much for making this as stress free as possible.

29 January 2026
Unprompted review
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Reply from Knights Professional Services

Keeping our clients updated and supported throughout the process is so important to us, so it’s lovely to hear that reflected in your experience.
We truly appreciate your recommendation and wish you all the very best in your new home!
Thank you again for choosing Knights.

Kimberly Gardner, New Homes, Nottingham office.

Rated 5 out of 5 stars

Always available when I had questions

Always available when I had questions. Very pleased with the service I received

30 January 2026
Unprompted review
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Reply from Knights Professional Services

Thank you for your feedback. It is important to us that you had direct communication and access to speak to us when you needed us the most.

Kimberly Gardner and Nicola O'Dowd, New Homes, Nottingham office.

Rated 5 out of 5 stars

Probate and selling of my late parents property

Brilliant with dealing with my late parents estate, and the selling of the property. Oliver Nelms and Rachael Burrows were brilliant in keeping us up to speed on everything

30 January 2026
Unprompted review
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Reply from Knights Professional Services

Handling an estate can be an emotional and overwhelming time, so it means a great deal to know that the team kept you fully informed and made things a little easier.
We really appreciate your feedback and are grateful you chose Knights to assist your family.

Rachael Burrows (Residential Property), Oliver Nelms (Private Client) York office.

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