Stuart who dealt with our problem was very kind as well as being very professional and knew how to deal with the problem in a timely manner. He sorted the query and was able to manage the problem s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We seemed to have a good relationship with our managing agents and work particularly well with Simone Stewart at Kingston. Our objectives are being met and progress being made. Our mid to long term pl... See more
Company replied
I made a call regarding account set up. Stuart pick up the call and help me with everything. Even I did telephone payment. I would recommend Kingston property service specially because concat with Stu... See more
Company replied
Thank you Stuart Lawrence for being professional, calm and very helpful. A matter which has frustrated me for nearly two weeks was solved by Stuart in a telephone call. He read through and deciphere... See more
Company replied
Company details
Written by the company
Kingston Property Services prides itself on providing quality services at excellent value for money. We specialise in leasehold block management and estate management throughout the North of England.
Contact info
Cheviot House, Beaminster Way East, NE3 2ER, Newcastle upon Tyne, United Kingdom
- 03301231133
- mail@kingstonpropertyservices.co.uk
- www.kingstonpropertyservices.co.uk
3.4
Average
589 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Contacting Kingston Property Services…
Contacting Kingston Property Services was quick and easy.
22 July 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Katherine, thank you for your review - we're pleased that you were able to contact us easily.
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Rebecca, that's what we like to hear! Thank you for your review.
Contacted Kingston for updating my online account setup
Contacted Kingston for updating my properties online account. The customer service representative was excellent and answered all my queries, created the account without any issues.
Thankyou
12 July 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Rajkumar, thanks for the great feedback - we're sure you'll find it much more convenient managing your account online going forward.
Great Company to deal with
Great Company to deal with. Would most certainly recommend. Anthony was very understanding, patient and knowledgeable. Thanks!!
16 July 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Elsie, thank you for sharing such wonderful feedback following your call with Anthony. We'll be sure to pass along your kind words.
Really helpful advisor on the phone
Really helpful advisor on the phone, rang to pay and he also offered to set up my online portal access, Thankyou !
11 July 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Sarah, thank you for the feedback following your call to make payment. It's great that you can now benefit from managing your account online via the portal going forward.
Helen answered all my questions…
Helen answered all my questions regarding maintenance issues I had on a new-ish housing development in the Darlington area, she was very friendly, polite, helpful and professional.
8 July 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi there, we're really pleased that Helen was able to assist with queries about your development - many thanks for taking the time to share your feedback.
Reply from KINGSTON PROPERTY SERVICES LIMITED
That's great to hear - thank you for your feedback!
Helen from repairs dealt with my query…
Helen from repairs dealt with my query quickly and professionally and called me back to confirm that she had did what she said she would…Thank you
4 July 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Rob, thank you for sharing your feedback. We're delighted to read that Helen dealt with your query quickly and professionally. It's great to know she followed up to confirm everything was taken care of as promised. We will pass along your thanks to Helen. If you need any further assistance, please feel free to reach out.
Reply from KINGSTON PROPERTY SERVICES LIMITED
That's what we like to hear! Thank you for your feedback.
Anthony was incredibly helpful and…
Anthony was incredibly helpful and informative
1 July 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Rasila, we're really pleased to read how helpful Anthony was during your call - thank you for your feedback!
Reply from KINGSTON PROPERTY SERVICES LIMITED
That's great to hear! Thank you for the 5-star review.
Customer Assistance
The customer advisor Anthony, was extremely helpful in processing access to my new account on the Open Space's website.
Overall a very efficient process for a new customer.
Ken Whitehead.
28 June 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Ken, thank you for your feedback! We're pleased to hear that Anthony was extremely helpful in providing access to your Open Spaces portal account. It's great to know that you found the process efficient. If you have any further questions or need additional support, please don't hesitate to reach out.
Flawless service
My call was served by Anthony who resolved my enquiry and provided helpful advice. There has been no waiting involved. Flawless.
26 June 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hello, thank you for your great feedback following your call with Anthony. We're pleased that he was able to handle your query so quickly and will be sure to pass on your kind comments.
Anthony was super helpful and…
Anthony was super helpful and informative! Really friendly and sounded genuinely happy to help, thank you very much:)
19 June 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Hannah, it's great to read that your recent call with Anthony was so positive - thank you for taking the time to share your fantastic feedback!
Resolution of web registration issues
Julie sorted all the issues and got me registered simply and easily. Friendly and very helpful.
13 June 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Paul, thank you for taking the time to review your call with Julie. We're pleased that you were able to register online and can now benefit from managing your account on our portal.
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Chris, that's great to read - thank you for taking the time to post a review.
Excellent service
The colleague who I spoke with was helpful, polite and knowledgeable. All sorted in 10 minutes.
7 June 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Colin, we're pleased to read about your experience - thank you so much for the great feedback!
Open Space registering on portal
Pleasant young man answered the phone. He was polite and patiently dealt with my query. Resolved having first explained what was required. I made positive comment about his approach as my dealings with KPS has been less than helpful and often felt confrontational. Very different this time.
31 May 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Thank you for your feedback. We're delighted to read that your recent experience with our team was positive and that our advisor was polite and patient. It's great to know he was able to resolve your query effectively while explaining the required steps. We apologise for any previous experiences that were less than helpful. Your positive comment about his approach is greatly appreciated and will be shared with the team.
Very Helpful and efficient
Polite and efficient - quick to answer the phone.
30 May 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Hi Kate, that's great to read - thank you for your review!
Initially I was really disappointed…
Initially I was really disappointed with KPS as they refused to check water ingress into my apartment without a photo to prove the problem, however Helen managed to download an app to enable the opening and show the problem, so this was appreciated.
28 May 2024
Unprompted review
Reply from KINGSTON PROPERTY SERVICES LIMITED
Thank you for sharing your experience. We apologise for any initial frustration you faced but we're glad to hear that Helen was able to assist you with demonstrating the problem - we appreciate your patience and understanding. If you have any further concerns or need assistance, please don't hesitate to reach out.
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