King Billy Casino Reviews 

770
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick withdrawal processes and fast payouts. Reviewers frequently highlight the helpful and friendly customer service, often describing it as top-tier. Some users also enjoy the website's design and wide game selection. However, some customers noted significant issues with slow withdrawal processes and technical problems. Many also report difficulties with account verification, leading to suspensions or permanent closures after deposits. Conversely, a portion of people felt dissatisfied with unhelpful customer service. Repeated concerns exist regarding refund requests, with users struggling to retrieve funds or facing denials.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with some reporting smooth and fast withdrawals, often... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers praising the fast, lovely, and... See more

Website

Users describe ambiguous interactions with the website, with some reviewers praising it as a top online... See more

Service

Customers consistently note ambiguous experiences with service, with some describing it as fast, friendly,... See more

Refund

Consumers find refund experiences to be negative, with many reporting difficulties in getting their money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One of my go to’s. Win in decently regular intervals, good rtp and usually decent sized wins for deposit amount. Never usually wait much more than 30 minutes maybe an hour for my withdrawal to be in m... See more

Company replied

Rated 4 out of 5 stars

Been playing online for a while and tried many casinos . It doesn't take long to realise some are just taking all ya money . King Billy has proven they are legitimate . I had a good win and as they to... See more

Company replied

Rated 5 out of 5 stars

I have so much fun on this casino and the bonuses and the terms of conditions for the bonuses are just phenomenal. Kingbilly has Fast withdraws and customer service is just top tier. Highly recommend!... See more

Company replied

Rated 5 out of 5 stars

I was skeptical at first, i have never had much with online casinos. I thought i would try my luck with King Billy Casino. Thankfully i did, great games, support is very helpful and a unique theme. I... See more


Company details

  1. Online Casino or Bookmaker
  2. Casino

Written by the company

Play long and prosper! 4 years in operation. 5.000+ games. 7 languages. 12 international awards. 20+ payment methods. 650.000+ players worldwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(770)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Safe online pokies

Easy and quick to deposit and withdraw money. There are heaps of games to play and everything works very well. Customer service is also very good as they respond quick to any concerns. I have been using this for 2 years, never any issues.

29 May 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Steven,

Thank you for your positive feedback! We're glad to hear that you find our deposit and withdrawal processes easy and quick, and that you enjoy our wide selection of games. We appreciate your loyalty over the past two years and look forward to continuing to provide you with a great gaming experience at King Billy Casino!

Long Live Steven!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

I am so happy to play this casino it…

I am so happy to play this casino it has great games great customer service and great withdrawal process very very fast this is my number 1 recommended casino

27 May 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Emma,
Thank you for your enthusiastic feedback! We're thrilled to hear that you enjoy our games, appreciate our customer service, and find our withdrawal process fast. Your recommendation means a lot to us. Happy gaming at King Billy Casino!
Long Live Emma!
Long Live King Billy!
Play long and prosper!

Rated 4 out of 5 stars

Lightning fast withdrawal

I really enjoy playing at King Billy. I've have always enjoyed my time there, even when I lose.. the platform is well done and easy to navigate. I did get a little bit frustrated when verifying my account so I could withdraw, but in the end, as soon as I was verified, I the money was in my account in less than 5 minutes. Fastest withdrawal I've ever experienced. I would definitely recommend it to anyone!

20 May 2024
Unprompted review
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Reply from King Billy Casino

Your Grace Lisa,

Thank you for your feedback! We're glad to hear that you enjoy playing at King Billy and appreciate our platform's design and ease of use. We apologize for any frustration during the verification process, but we're happy to know that your withdrawal was completed swiftly once verified. Your recommendation means a lot to us. Happy gaming at King Billy Casino!

Long Live Lisa!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Best ever

Best ever , fast and goood in withdrawal

13 May 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Enajd,

Thank you for your positive feedback! We're thrilled to hear that you're satisfied with our fast and efficient withdrawal process. Your satisfaction is our top priority. If you ever need any assistance, feel free to reach out. Happy gaming at King Billy Casino!

Long Live Enajd!
Love Live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

Withholding my winnings of $2000

Withholding my winnings of $2000. I have tried to contact support sending over 12 emails, and they do not read it - because they keep asking me the same thing over and over.

They do not understand what virtual visa debit is, and are requesting me to send them a bank statement for this account. The virtual visa debit takes money from my chequing account - it is not a standalone account, and I do not have a card associated with this account - only a number and cvc

They are using this loophole of me not being able to provide a statement as a way of keeping my money.

This is my money they are taking, I would have played on their site and continued to gamble, but they are withholding all my winnings.

The kicker is - they approved my bank statement yesterday and sent me a small portion of money yesterday - and now because the winnings are more substantial - they are now saying I need to submit more documentation.

****kingbilly, your reply does not make any sense. After I was verified, there was nothing deleted. All of my verified documents are still showing as verified. Why would I need to re-verify if you literally just verified me the same day and sent me money? I would like this resolved, How can you resolve this for me????

9 May 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Tiffany,

thank you for leaving a feedback! We are sorry to hear about your negative impression on verifcation process, therefore we would like to clarify it: the verification process might begin anew in case the previously verified documents were deleted from the customer's profile. In such case, we suggest you to upload them again.

Thank you,
The King Billy Team

Rated 1 out of 5 stars

Unexplained missing 1280!!!

My recent experience with King Billy Casino has has been absolutely appalling. As a player, I expect transparency, fair treatment, and reliable customer service from any online gambling platform. Unfortunately, King Billy Casino fell short on all fronts.
The most alarming aspect of my experience was the unexplained reduction of my account balance on multiple occasions, totalling 1280.
Even after many attempts to seek clarification from their customer support team, I received vague or misleading responses that failed to address the root cause of the issue. This lack of transparency and accountability is deeply concerning and raises serious doubts about the integrity of King Billy Casino's operations.
Furthermore, I have ample evidence in the form of screenshots documenting the deductions from my account, which I am more than willing to provide upon request as I’ve told their team multiple times. These screenshots clearly demonstrate the unexplained reductions in my balance, further highlighting the need for King Billy Casino to provide a satisfactory explanation for their actions.
Even if, and that's a big if, the deductions were somehow justified, the fact that King Billy Casino has the ability to deduct such large sums from players without clear communication or accountability is shocking and unacceptable.
Also once Ling Billy Casino had finished taking money from my account without warning or reason, that was when I was able to withdraw. By then they had taken all but 20(the deposit I made). I find this aspect particularly suspicious as I had submitted the same documents that were necessary to be verified multiple times and it wasn’t until they had taken what was left of my winnings that they verified me with the same documents they deemed unfit before. This money was not locked in the bonus. Again I have screenshots to prove.

In light of my experience, I would strongly advise other players against using King Billy Casino. The lack of accountability and disregard for player concerns displayed by King Billy Casino is deeply troubling and warrants further scrutiny from regulatory authorities and consumer protection agencies. I will be contacting such agencies with information on what has happened and also contact the provider of the games I played to let them know the character of the company their in business with.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Very good casino

Very good casino. Top games. Winning from the get go. payout through bank transfer from beginning of the process till money in my bank account it took less than 24 hrs
Overall impressed

2 May 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Kelly,

We're thrilled to hear that you had such a positive experience with us! Your satisfaction is our ultimate goal, and we're grateful for your support. If you ever need any assistance or have any feedback, please feel free to reach out. Thank you for choosing King Billy Casino, and we look forward to welcoming you back for more enjoyable gaming experiences in the future!

Long Live Kelly!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Once you have been verified through…fantastic

Once you have been verified through them which isn’t hard at all just provide all the information needed in pdf format. You will have no problems getting your pay out..

1 May 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Daniel,

We're glad to hear that you found our verification process straightforward and hassle-free! Thank you for your positive feedback, and we appreciate you choosing King Billy Casino. If you ever need any assistance or have any questions, please feel free to reach out to our support team. Happy gaming!

Long Live Daniel!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

The Gold Standard in the industry

Fast and easy to deal with, no issues

16 April 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Peter,

We're glad to hear that you had a smooth experience with us! If you ever need assistance or have any questions in the future, don't hesitate to reach out.

Long Live Peter!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

It’s easy to withdraw and really fun

7 April 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Liam,

We're happy to hear that you found the withdrawal process easy and enjoyable! If you have any more feedback or questions, feel free to share them with us.

Long Live Liam!
Long Live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

Put your money in the garbage

Put your money in the garbage, it will be better than to deposit in this « casino ». Never win! Totally ridiculous! The same games winning big all the time in other casinos are never winning there. I have the feeling that they are stoling me try that much they just grab the cash and never Win. Ok no sorry, the only time that we win it’s with the bonus free spins, but as soon as they’re finish you lost everything.

If you have To chose to put your cash in the garbage or deposit in this casino, go for the garbage ! Better investment

8 April 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear G U,

We're sorry to hear about your experience, but upon checking our records, we couldn't find any account matching your details. It seems there may have been a misunderstanding as we strive to provide fair and enjoyable gaming experiences for all our players. If you have any concerns or need assistance, please feel free to reach out to us directly. We're here to help and ensure that your experience with us is positive and enjoyable.

Thank you,
The King Billy Team

Rated 5 out of 5 stars

I wan

I wan. Fast and easy payout.
The best I played so far.

6 April 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Donald,

We're thrilled to hear that you found our payout process fast and easy! Ensuring a seamless experience for our players is our priority. If you have any questions or need assistance in the future, feel free to reach out. Happy gaming!

Long Live Donald!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Very good customer service and you…

Very good customer service and you don't need to wait for long till you have a response, great games and bonuses , I've really enjoyed it

7 April 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Kellie,

We're delighted to hear that you've had a positive experience with our customer service and enjoyed our games and bonuses. Providing excellent service and entertainment is our top priority. If you ever need assistance or have any questions, don't hesitate to reach out. Happy gaming!

Long live Kellie!
Long live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

I've played Moneyfest on 5 different…

I've played Moneyfest on 5 different sites and have seen theft, heard lies and lost everything. But to watch the bonus round, which is your one and only destination, keep the spinners rolling for over 3 seconds until the perfectly scattered safes had all spun down, eliminate me by stopping on a blank reel, was sickening. This site rarely pays out any bet over $2.50....it just takes it, until you drop your bet of course...then it pays cents all the time. I had bonus spins on Aloha Elvis, that would have paid over $1000 at a bet of $1.80, but those kind of bonus spins only happen at .16c, which i got a pocket of change for.
You cons can't find my account because YOU SUSPENDED IT INDEFINITELY OVER A JOKE!!! You p.o.s also KEPT MY $450 IN WINNINGS and offered my deposit of $33 back...if I could GO THROUGH THE VERIFICATION PROCESS AGAIN!.....
Here's the best part, you goddam thieves pulled on me...ASKED ME TO ALSO SUBMT MY BENEFICIARYS NAMES AND ADRESSES!!!!! and I don't have any. All for $480. I guess they need it more than I do. I have a screenshot of the treatment I received after I typed the joke about the name of the slot, if anyone wants to see it.

26 March 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Dave,

We regret to hear about your experiences, but upon reviewing our records, we couldn't find an account under your name or email address. We're sorry you've encountered these issues, but it seems you may have mistaken us for another website where you played. We want to emphasize that fairness and transparency are paramount to us, and we stand behind our games and services. If you have any further questions or need assistance, please don't hesitate to contact us.

Thank you,
The King Billy Team

Rated 4 out of 5 stars

Excellent customer support

Impressive customer support and communication. Kind, helpful and understanding

29 March 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Bonnie,

Thank you for your kind words! We're delighted to hear that you found our team to be kind, helpful, and understanding. If you ever need assistance or have any questions, please don't hesitate to reach out. We're here to ensure that you have a positive and enjoyable experience with us!

Long Live Bonnie!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

well its a great casino i havent been…

well its a great casino i havent been here for awhile but it is sure great to be back , thank you all

27 March 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace a merritt,

Welcome back! We're delighted to have you with us again at King Billy Casino.

Long live a merritt!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Trustworthy!

27 March 2024
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Mathias,

Thank you for your trust!

Long Live Mathias!
Long Live King Billy!
Play long and prosper!

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