Kent & Stowe Reviews 

430
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 326 reviews, reviewers overwhelmingly had a great experience with this company. Buyers consistently state that buying these reliable items brings great satisfaction. Customers frequently praise the exceptional quality of the durable gardening tools and the remarkably prompt support provided when items need replacing. People note that the garden equipment feels sturdy in the hand, works wonderfully, and makes all outdoor tasks much easier. However, some people mentioned frustration with external delivery services, experiencing delivery delays, lost packages, or damaged parcels caused by couriers. A few reviewers also experienced occasional issues with product longevity over time or received incorrect replacement sizes after requesting warranty claims.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the tools are well-made and durable.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items are well made,... See more

Customer service

Customers report positive experiences with customer service, highlighting prompt solutions and helpful... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising rapid dispatch times and fast... See more

Service

Consumers find service to be positive, noting streamlined and very professional support. Reviewers frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... See more

Company replied

Rated 5 out of 5 stars

A replacement pair of new garden shears were made available and shipped to my home promptly and without quibble after providing images of the existing pair which were under guarantee. Hugely impress... See more

Company replied

Rated 5 out of 5 stars

We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... See more

Company replied

Rated 5 out of 5 stars

I love the digging spade but it split and after contacting Kent & Stowe I had a very positive experience and a replacement arrived within 48 hours. I was given gift vouchers for the cost and postag... See more

Company replied


Company details

  1. Tool Manufacturer

Written by the company

At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

430 reviews

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4.6

All reviews

(430)

330 reviews in the last 12 months

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Rated 5 out of 5 stars

Lawn shears replacement

I have just received a replacement set of lawn shears from Kent & Stowe- thank you.

The original set were faulty but swiftly replaced by Kent & Stowe. I am pleased to report the new pair work wonderfully.

6 July 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

We are so pleased to hear that your replacement lawn shears are working wonderfully!

We always aim for complete customer satisfaction, and we appreciate you letting us know about your positive experience with our swift replacement process. Thank you for your kind feedback.

Thanks,
The K&S Team

Rated 5 out of 5 stars

Beautifully crafted hoes

Received our order of beautifully crafted Kent & Stowe Stainless Steel Long Handled Dutch Hoe & Stainless Steel Oscillating Hoe. Both items do a great job but especially the oscillating hoe as no weed will escape!

29 June 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

We're so happy to hear you're enjoying your Kent & Stowe hoes!

It's wonderful to know they're doing a great job, especially the oscillating hoe for tackling those weeds. We appreciate your positive feedback.

Thanks,
The K&S Team

Rated 5 out of 5 stars

Great Quality

love the products, and came well packaged. great quality garden tools

29 June 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

Thank you for your wonderful review! We're so happy to hear you love our products and that they arrived well-packaged. We appreciate you recognizing the great quality of our garden tools.

Thanks,
The K&S Team

Rated 5 out of 5 stars

Great product fast delivery

Great product fast delivery

6 July 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

We're so glad you enjoyed our product and fast delivery! Thank you for your kind words.

Thanks,
The K&S Team

Rated 5 out of 5 stars

Excellent service and good quality…

Excellent service and good quality products.

6 July 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

We truly appreciate you taking the time to share your positive experience. It's wonderful to hear that you were pleased with both our service and the quality of our products. Thank you for your kind words!

Thanks,
The K&S Team

Rated 5 out of 5 stars

Quality product and company…

Delivery delay quickly resolved and gloves are excellent quality

6 July 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

Thank you for taking the time to leave us a review.

We're delighted to hear that the delivery issue was quickly resolved and that you are pleased with the excellent quality of the gloves. We appreciate you sharing your positive experience with us.

Thanks,
The K&S Team

Rated 5 out of 5 stars

Well designed garden tools

My order was delivered very promptly.
The garden tools were all very well made & perfect for the jobs they were designed for. I particularly liked the adjustable shears which enable one hand working.
Very sharp. Makes light work of trimming shrubs.

3 July 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

We are so pleased to hear that your order arrived promptly and that our garden tools are perfect for your needs!

We are especially glad you appreciate the adjustable shears and their sharpness for trimming shrubs. Thank you for your wonderful feedback!

Thanks,
The K&S Team

Rated 4 out of 5 stars

Excellent hand tools

Excellent company, lovely high quality tools. I bought both adult and child size hand tools. I particularly love that the kids tool sets are of the same high quality as the adult ones - excellent value for money when you have a preschooler who helps in the garden almost every day. My only complaint is that I just wish you had a delivery option other than Evri! I'm happy to pay extra to have my parcels delivered by a more reputable courier.

29 June 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

Thank you for taking the time to leave us a review.

We're so happy to hear that you and your preschooler are enjoying our high-quality tools! It's wonderful to know they're getting so much use in the garden. We truly appreciate your positive feedback on the value for money.

We also understand your concerns regarding our delivery options. We are actively reviewing our courier partnerships to ensure we provide the best possible service for all our customers. Your feedback is incredibly valuable as we consider future improvements to our shipping choices. Thank you for sharing your experience with us.

Thanks,
The K&S Team

Rated 5 out of 5 stars

Prompt delivery of my order

Prompt delivery of my order. Shears look good though I have yet to use them.

29 June 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

Thank you for taking the time to leave us a review.

We're glad to hear your order arrived promptly and that the shears look great! We hope they serve you well.

Thanks,
The K&S Team

Rated 1 out of 5 stars

I bought a galvanised steel watering…

I bought a galvanised steel watering can that comes with a five year guarantee as a present for my partner. After two years the base has hole in it through rust after contacting the customer service department I was told because I use a water butt with rain water the guarantee is not offered. Very disappointed given the price of the watering can.

15 July 2026
Unprompted review
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

We're sorry to hear you were disappointed with your Kent & Stowe Watering Can.

After reviewing the information and photographs provided, we found the corrosion visible was consistent with deterioration that can occur over time in galvanised steel products during normal use, rather than a manufacturing fault.

We would also like to clarify that this watering can is not supplied with a 5-year guarantee. Manufacturing faults are covered by a standard 12 month manufacturer's warranty, however the watering can was over two years old at the time of claim.

During our correspondence, we provided information about factors that can contribute to corrosion in galvanised steel, including prolonged exposure to moisture and the use of collected rainwater. This information was intended to explain the assessment of the product and was not the reason the claim was declined.

We appreciate this was not the outcome you were hoping for and are sorry for the disappointment caused.

Thanks,
The K&S Team

Rated 5 out of 5 stars

Excellent product and helpful customer…

Excellent product and helpful customer service staff

3 July 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

Thank you for your wonderful review! We are so pleased to hear that you are happy with our product and that our customer service team was helpful. We truly appreciate your kind words.

Thanks,
The K&S Team

Rated 5 out of 5 stars

Excellent Product

Excellent Product. Lightweight. Strong. Nicely styled.

3 July 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

We're so happy to hear you appreciate the product's lightweight design, strength, and style. Thank you for your wonderful feedback!

Thanks,
The K&S Team

Rated 5 out of 5 stars

Good buying experience

Tools priced fairly and delivered quickly.

3 July 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

We're so glad to hear that our tools met your expectations for fair pricing and quick delivery. Thank you for your positive feedback!

Thanks,
The K&S Team

Rated 5 out of 5 stars

Great quality

Fast response to sales query, Quick delivery and the secateurs are a joy to use, Unlike my Felcos they don't get loose or jam.

2 July 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

We are so pleased to hear about your positive experience with our sales team and the prompt delivery. We're especially glad our secateurs are a joy to use and perform so well for you!

Thanks,
The K&S Team

Rated 5 out of 5 stars

Delivery was very prompt…

Delivery was very prompt…. Tools have been very helpful 😊

24 June 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

We're so glad to hear our prompt delivery and helpful tools met your expectations! We appreciate your positive feedback.

Thanks,
The K&S Team

Rated 5 out of 5 stars

It was for nice and she great quality product loves it…

It was for nice and she loves it compared to our old ‘standard’ hoe

1 July 2026
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

Thank you for your wonderful review! We are so happy to hear that your new hoe is a hit and that it's a great improvement over your previous one. We appreciate you sharing your positive experience with us.

Thanks,
The K&S Team

Rated 5 out of 5 stars
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

Thank you for taking the time to leave us a review.

We are so pleased to hear that you had such a positive experience with our customer service. Thank you for sharing your kind words!

Thanks,
The K&S Team

Rated 5 out of 5 stars

Outstanding Warranty Support From Kent & Stowe

I recently had my carbon steel digging spade snap where the handle meets the socket, so I contacted Kent & Stowe with my proof of purchase and a few photos to check whether it was covered under their 10‑year warranty. I wasn’t expecting much — maybe a generic reply at best.

Instead, within ten minutes a real person responded, reassured me that the claim was fully covered, and issued vouchers for the full value of the spade at its current listing price, plus a postage voucher. It couldn’t have been smoother.

I’m genuinely glad I chose Kent & Stowe for all my gardening tools. Up until now I’ve never needed to use the warranty, but after this experience I feel completely confident that if anything ever goes wrong, I’ll be looked after by a company that truly stands behind its products and its warranty.

Brilliant service — replacement spade already ordered and on its way.

13 July 2026
Unprompted review
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

Thank you for taking the time to leave us a review.

We are truly delighted to hear about your positive experience with our warranty service. It is wonderful to know that our team was able to assist you promptly and efficiently when your carbon steel digging spade encountered an issue.

We always aim to ensure our customers feel confident and well-supported, and we are so pleased that we met your expectations.

Thank you for trusting us with your gardening tools; we appreciate your kind words and continued loyalty.

Thanks,
The K&S Team

Rated 5 out of 5 stars
Kent & Stowe logo

Reply from Kent & Stowe

Hello,

Thank you for taking the time to leave us a review.

We are so pleased to hear that you had such a positive experience with our customer service. Thank you for sharing your kind words!

Thanks,
The K&S Team

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