A great idea that I would probably try again at some point. However, my Blue-grey oyster mushrooms took a long time to get started - more like 6 weeks rather than two even though they were in the warm... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered an Oyster Mushroom growing kit for my elderly father. Inside was a voucher to order the spores. Unfortunately he misplaced the voucher so the kit was useless. I messaged Urbn Farm and had a... See more
Company replied
Lifelong mushroom lover, first time grower. Lion's Mane is growing great, had some issue with mould on sticks supporting bag but sorted it quickly. I emailed Urban-Farm-It with some concerns and some... See more
Very disappointed. I was given the Golden Oyster kit as a birthday present from my daughter. Followed the instructions EXACTLY but all I ended up with was a houseful of black flies! Feel very guilty... See more
Company replied
Company details
Written by the company
For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.
Contact info
Lower Goldstone Farm, Lower Goldstone, CT2 3DT , Ash, Kent, United Kingdom
- 01227 532664
- hello@urban-farm-it.com
- urban-farm-it.com
3.8
Great
378 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Magical mushrooms, in your own pantry!!!
Loved the whole experience!
All the contents of the box were easy to deal with.
Lots of fun and excitement.
I have now been able to harvest the first flush of wonderful mushrooms!
9 April 2026
Unprompted review
Reply from Urban Farm-It
Hi Elizabeth,
Thank you for taking the time to leave us such lovely and positive feedback.
We are so pleased to hear that you loved the experience and the box was easy to use.
We hope you enjoy your mushrooms!
Kind Regards
Urban Farm-Produce
Great service
I got two kits for my wife as a Christmas present and when we went to order the code for one of them the code was missing - probably due to my inability to keep pieces of paper that are important! I contacted them and they sorted the problem very quickly and cheerfully.
As for the mushrooms, one set are starting to grow, the others will be when I have drilled a log with the supplied drill bit. I'm sure they will be very tasty.
2 April 2026
Unprompted review
Reply from Urban Farm-It
Hi Simon,
Thanks for taking the time to leave us such a positive review.
We are so pleased to hear that our team were able to assist quickly and cheerfully and that your mushrooms are now growing!
We hope you enjoy your kits!
Urban Farm-Produce
I ordered an Oyster Mushroom growing…
I ordered an Oyster Mushroom growing kit for my elderly father. Inside was a voucher to order the spores. Unfortunately he misplaced the voucher so the kit was useless. I messaged Urbn Farm and had a prompt reply from Haidee who agreed to send a replacement out to me. Great customer service that was efficient and friendly. I recommend this company if you want to support a small business with great values and a friendly approach.
24 March 2026
Unprompted review
Reply from Urban Farm-It
Hi Martin,
Thank you so much for taking the time to leave us such a positive review.
We are so pleased to hear that our customer service agent was able to assist in getting this resolved for you in a timely and friendly manner.
We hope your father enjoys his kit.
Kind Regards
Urban Farm-Produce
A disappointing review I’m sorry to say
I was very excited to start growing my lionsmane mushrooms and everything went well. But my harvest looked more like cauliflowers when it grew so I left it longer to see if it changed to what it looked like in the pictures. It didn’t and then it turned yellow so could eat it.
Was disappointed.
21 March 2026
Unprompted review
Reply from Urban Farm-It
Hi Mr & Mrs Minshull-wilde,
Thank you for sharing your experience. We’ve received your email with the photographs and our team has already been in touch to provide reassurance and advice.
Lion’s Mane can vary in shape, size, and colour depending on growing conditions, and it sometimes looks different from the pictures on the pack. Our team has offered guidance on harvesting and care to help get the best results in future grows.
If you do require further advice, please do get back in touch and our team will be happy to advise you further.
Many thanks
Kind Regards
Urban Farm-Produce
Great customer service
I was given a Golden Oyster kit for Christmas. I followed instructions carefully but have had no sign of growth. I contacted customer service and have had fantastic support in resolving why the kit has failed and I've been offered a replacement kit. Thank you to Haidee for your help in resolving this matter. I'm looking forward to trying again 🙂
9 March 2026
Unprompted review
Reply from Urban Farm-It
Hi Alimagalli,
Thanks so much for taking the time to leave us such a positive review.
We are so glad that our customer service agent was able to assist you and get this resolved for you with a replacement.
We hope you enjoy your new kit.
Kind Regards
Urban Farm-Produce
Their oyster mushroom pack is total…
Their oyster mushroom pack is total rubbish - 2 months on having followed the instructions, nothing. Waste of money and time.
26 February 2026
Unprompted review
Reply from Urban Farm-It
Hi There,
Thanks for taking the time to leave us a review.
We’re really sorry to hear about your experience—that’s certainly not what we’d expect.
Mushroom growing can vary quite a bit depending on environmental factors like temperature, humidity, airflow, and how consistently conditions are maintained, all of which can affect how quickly (or if) a kit produces.
That said, we’d really like to help get to the bottom of what’s happened here. Please feel free to reach out to our customer service team on hello@urban-farm-it.com and we’ll do our best to support you and make this right.
Kind Regards
Urban Farm-Produce
Followed instructions verbatim. Nothing after 12 weeks.
Followed instructions verbatim. Watched elliot on youtbe, copied his instructions exactly, wnt on website looking for answers and no matter what, the cusrtomer is always at fault. How can this be.?? We follow everything as instructed then get fobbed off with an error on our side.
Sorry guys but im going with a diffrent supplier. Sorry to say ,Your customer service is second to anything
22 February 2026
Unprompted review
Reply from Urban Farm-It
Hi Mingeeater,
Thanks for taking the time to leave us a review and we are sorry to hear you were disappointed with the experience.
If you would like to discuss this further, please do reach out to our customer service team on hello@urban-farm-it.com and one of our team will be happy to assist.
Kind Regards
Urban Farm-Produce
Nice experience of growing mushrooms at…
Nice experience of growing mushrooms at home. Instructions easy to understand. Worked really well. You do have to commit to keeping your mushroom hydrated.
18 February 2026
Unprompted review
Reply from Urban Farm-It
Hi There,
Thanks for taking the time to leave us a positive review.
We are really pleased that you enjoyed the experience and the instructions were easy to follow.
Kind Regards
Urban Farm-Produce
Complete garbage!
Complete garbage!
The Lions mane is actually coral fungus, which has both edible and poisonous varieties.
16 February 2026
Unprompted review
Reply from Urban Farm-It
Hi Simon,
Thanks for taking the time to leave us a review and we are sorry that you are disappointed with your product.
Lion’s Mane can sometimes develop a more coral-like appearance depending on airflow and growing conditions, which could be confused for coral fungus, however we want to clarify that we do not sell coral fungus — our Lion’s Mane kits contain Hericium erinaceus.
If you have any concerns about your kit, please reach out to our support team at hello@urban-farm-it.com, and we’ll be happy to review this with you and help further.
Kind Regards
Urban Farm-It
Reply from Urban Farm-It
Hi Hannah,
Thanks for taking the time to leave us a review.
It is great to hear you followed the instructions and got a great harvest!
We hope you will continue your growing journey following your success.
Kind Regards
Urban Farm-It
Waste of money
Did everything as per instructions the day I received the boxes. Place them in cupboard at correct temperature.
Nothing grew what so ever, waste of money
18 December 2025
Unprompted review
Reply from Urban Farm-It
Hi Mrs J Doolan,
Sorry to hear your kit didn’t produce any mushrooms. We’d love to help troubleshoot—please reach out to our support team at hello@urban-farm-it.com so we can make it right. We hope your next grow will be a success!
Kind Regards
Urban Farm-It
Brilliant company with great customer…
Brilliant company with great customer service. They was able to answer all my questions about growing mushrooms at home. Would definitely recommend to friends and family
29 January 2026
Unprompted review
Reply from Urban Farm-It
Hi There,
Thanks for taking the time to leave us such a positive review.
We are so glad the team were able to assist you with your queries and that you would recommend us in future.
Thanks again.
Kind Regards
Urban Farm-It
Customer service and quality of kits…
Customer service and quality of kits from Urban Farm It, is truly out of this World. Instructions for each kit is just right for growing these kits. Really love them and can't wait to get others soon.
27 January 2026
Unprompted review
Reply from Urban Farm-It
Hi Stuart,
Thanks for taking the time to leave us a review.
It is great to hear you had such a positive experience and we are very grateful you chose to share it.
Kind Regards
Urban Farm-It
Purchased a lions mane kit as a…
Purchased a lions mane kit as a Christmas gift for a friend and they have just achieved their first harvest! Will certainly be ordering more in the future. Great company, would recommend
1 December 2025
Unprompted review
Reply from Urban Farm-It
Hi Jack,
Thanks for taking the time to leave us a review.
We are so pleased to hear that your friend has achieved their first harvest.
We look forward to receiving your future orders.
Kind Regards
Urban Farm-It
Reply from Urban Farm-It
Hi Chiara,
Thanks for taking the time to leave us a 5 star review.
We are so pleased you were happy with our service.
Kind Regards
Urban Farm-It
Speedy delivery and as described!
Bought a grow kit for my flat in London - super speedy delivery and exactly as described. Very happy!
14 January 2026
Unprompted review
Reply from Urban Farm-It
Hi LT,
Thanks for your time leaving us a review.
It is great to hear your flat now has a growing kit in it and that it arrived in good time.
Good luck with your kit!
Kind Regards
Urban Farm-It
Superb customer service and great…
Superb customer service and great product. I ordered and grew from the lion’s mane kit and received valuable advice during the process as I’m a complete novice. The produce tasted incredible. Thanks 🙏. I’m hoping my memory will improve soon too
2 January 2026
Unprompted review
Reply from Urban Farm-It
Hi Maureen,
Thanks for taking the time to leave us a review.
We are so pleased to hear that our customer service team were able to advise you on your product and you were able to grow and enjoy your mushrooms.
Kind Regards
Urban Farm-It
Took almost 2 months and a couple of…
Took almost 2 months and a couple of enquiries to finally get a very soft fluffy mould after another email we changed tactical approach and the floppy soft mould went hard and very chewy tasteless hard chew a very expensive way to get four slices of inedible mushroom
1 December 2025
Unprompted review
Reply from Urban Farm-It
Hi,
Thank you for taking the time to leave a review. We’re really sorry to hear that your experience didn’t meet expectations and that you were disappointed with the final result.
Mushroom growing can be sensitive to environmental conditions, and factors such as humidity, airflow, and temperature can significantly affect both texture and flavour. We’re always happy to help troubleshoot during the growing process, and we’re sorry if this wasn’t resolved in a way that worked for you.
We appreciate your feedback and will share it with our team to help improve our guidance and support for future customers.
Kind regards,
Urban Farm-It
Mushroom ghosting kit
I ordered a mushroom grow kit from Urban Farm It back in November and nothing ever arrived. I chased multiple times and was ignored each time. No update. No explanation. Just silence.
In the end I had to submit a chargeback through my bank to get my money back, which says everything about the experience. I paid for a product that never turned up and was effectively ghosted.
Really disappointing. I wouldn’t recommend ordering from them until they can actually deliver what they sell and respond to customers properly.
27 November 2025
Unprompted review
Reply from Urban Farm-It
Hi Chloe,
Thanks for your feedback and my sincerest apologies about your experience.
I have searched our system with the name provided on here and sadly cannot find any communication with yourself.
Please could you email us on hello@urban-farm-it.com so I can investigate this further to ensure this does not happen again in future and avoid further disappointment.
My sincerest apologies again.
Kind Regards
Urban Farm-It
How Urban Farm Stole Christmas
Placed an order on 7th December, received a dispatch confirmation on the 11th of December, still had not received anything by the 22nd of December despite being sent tracking information. The tracking info advises that Royal Mail have not even received the parcel. When emailing on the 22nd, Urban Farm responded with "Our office is now closed for the Christmas period and we will be unable to respond to enquiries during this time.
If your issue is not resolved, please get back in touch after 5th January, when the office reopens, and we’ll be happy to assist you."
Unfortunately, this wasn't great help for the Christmas gifts I had ordered ! Hugely disappointed, not sure if the items will even arrive now.
29 December 2025
Unprompted review
Reply from Urban Farm-It
Hi Tara,
Thank you for taking the time to leave your feedback, and please accept our sincere apologies again for the delivery issues you experienced, especially given the timing close to Christmas. We completely understand how disappointing this must have been.
We’re pleased that we were able to resolve the issue for you, and we truly appreciate your patience while this was sorted. We hope the recipients enjoy their kits and thank you for bringing this to our attention.
Kind regards,
Urban Farm-It
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