: We visited JYSK Taastrup today to buy items for our new house, and we had an excellent experience thanks to Natasha. She was incredibly supportive, patient, and professional throughout... See more
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Had an order that never left the warehouse, customer service straight away was able to fix the issue and look after us. So helpful!
Love dealing with Jysk- their promotions are very real and the price drops are amazing. Delivery is always on time and easy as well.
Company replied
I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, pract... See more
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Company details
Written by the company
JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!
Om JYSK
Written by the company
Contact info
Sødalsparken 18, 8220, Brabrand, Denmark
- +45 70808190
- kundeservice@jysk.com
- www.jysk.dk
4.3
Excellent
49K reviews
Asks customers to review
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Reply from JYSK Danmark
Hi Paola
Thank you for your review, and we’re very sorry to hear that one of your boxes arrived broken.
That’s of course not the experience we want for our customers. We understand how frustrating it is to receive damaged items, and we’d like to help you get this resolved 👍
Please contact our customer service with your order details and, if possible, a photo of the damage so we can look into a replacement or solution for you.
Have a nice day 🌼
// Anne - JYSK Customer Service
Reply from JYSK Danmark
Hi Manish.
Thank you for writing.
We're glad that you find the product usable.
Have a nice day.
// Axel - JYSK customer service.
God service.
16 May 2026
Reply from JYSK Danmark
Hej Fadi
Tusind tak for din anmeldelse – det glæder os at høre, at du har fået god service 👍
Vi sætter stor pris på din feedback og håber at kunne hjælpe dig igen en anden gang.
Rigtig god dag 🌼
// Anne - JYSK Kundeservice
Behagelig betjening og nem retunering.
18 May 2026
Reply from JYSK Danmark
Hej Elisabeth.
Tak for din anmeldelse.
Vi er glade for, at du havde en god oplevelse med returnering hos os.
Vi håber, at du fandt noget andet, der faldt bedre i din smag.
Rigtig god dag.
// Axel - JYSK kundeservice
Andreas fra Jysk Herning
Andreas fra Jysk Herning, er bare en kæmpe chef! Service der går above and beyond!🫶🏻
17 May 2026
Unprompted review
Reply from JYSK Danmark
Hej
Tusind tak for din flotte anmeldelse – det glæder os virkelig at høre om din gode oplevelse i JYSK Herning 👍
Det er skønt at vide, at Andreas har givet en service “above and beyond” og gjort en ekstra indsats for dig 🫶🏻 Vi sørger selvfølgelig for at give din store ros videre til ham.
Vi sætter stor pris på din feedback.
Rigtig god dag 🌼
// Anne - JYSK Kundeservice
The delivery person asked help from me…
The delivery person asked help from me in taking out the boxes from the truck but he did not help me to bring them to my apartment door even though I paid for door-to-door service. The boxes are too heavy for one person.
16 May 2026
Reply from JYSK Danmark
Hi Dennis
Thank you for your feedback, and we’re sorry to hear about your experience.
We do understand your frustration. However, we can see that no indoor carrying service was purchased with the delivery, and therefore the driver was only responsible for delivering the items to the address.
That said, we still understand that handling heavy boxes alone can be difficult, and we appreciate your feedback 👍
Have a good day 🌼
// Anne - JYSK Customer Service
Diaco at Jysk Vermlandsgade
Excellent service by Diaco at Vermlandsgade 51, 2300 København.
We asked for the availability of a table and Diaco was quick, helpful and kind but most importantly very professional as he was super busy with other customer but didn’t forget us.
Keep it up 🙏🏼
Hassan
15 May 2026
Unprompted review
Reply from JYSK Danmark
Hey Hassan.
Thank you very much for your kind review. 😊
I’m happy to hear that you had a good experience with us at JYSK, and that my colleague Diaco from the Amager store was able to assist you with what you were looking for.
Have a nice day.
// Caroline JYSK Customer Service.
Reply from JYSK Danmark
Hi Silvana,
Thank you very much for your review 😊🙏
We are very happy to hear that you had an effective experience – and thank you so much for your kind words 💙✨
We really appreciate you taking the time to share your feedback with us 🌟
// Annesofie - JYSK Customer Service
Reply from JYSK Danmark
Hi Amrit
Thank you for your review – we’re happy to hear that you were satisfied with the service provided by our employee 👍
We really appreciate your feedback and hope to be able to assist you again another time.
Have a great day 🌼
// Anne - JYSK Customer Service
I recently purchased two duck down…
I recently purchased two duck down pillows (50x70, 750g) from the JYSK store in Sumqayit. I was expecting comfort and a good night's sleep, but these pillows have been a complete disappointment.
Even though they are filled with duck down, they have almost no loft. The moment you put your head down, they become completely flat and provide zero support. It is very upsetting to have spent my money on a product that is impossible to use for its intended purpose.
JYSK is a brand I usually trust, but the quality of this specific item is very poor. I feel that I have wasted my money on these pillows and would not recommend them to anyone.
9 May 2026
Unprompted review
Reply from JYSK Danmark
Hi Esmira
Thank you for your review.
You submitted a review for JYSK Denmark. We have therefore reported it so that it finds the right place.
We hope you receive the assistance you need.
https://jysk.az/store/153
Have a nice day.
// Anne JYSK Customer Service Denmark
i ordered home delivery and it was…
i ordered home delivery and it was delivered to the pakkeshop and I dont have a car and it was horrible and they still charged me for home delivery price
12 May 2026
Reply from JYSK Danmark
Hi Rasa
Thank you for your feedback, and I’m really sorry to hear about your experience.
It’s completely understandable that you’re frustrated – you ordered home delivery but the item was instead delivered to a parcel shop, and on top of that you were still charged the home delivery price. Especially without a car, that creates a lot of unnecessary inconvenience.
This is not the experience we want to provide. We recommend that you contact our customer service with your order details so we can look into what went wrong and make sure you’re either refunded the delivery difference or offered a proper solution 👍
Thank you for bringing this to our attention.
Have a good day 🌼
// Anne - JYSK Customer Service
I used klick og hent
I used klick og hent, purely for speed, but even though I was notified the order was ready to collect, it was not and the only reason they received a four star was because the assistant went out into the shop to collect my order. So obviously not as fast a service as I hoped.
11 May 2026
Reply from JYSK Danmark
Hi Veronica
Thank you for your feedback – and we’re sorry to hear that your Click & Collect experience did not meet your expectations in terms of speed.
It is of course frustrating to be notified that an order is ready for pickup, only to find that it is not fully prepared. We understand your disappointment, especially since you chose Click & Collect specifically for a fast and convenient service.
We are, however, glad to hear that the assistant helped by going out to collect your order, and we appreciate your recognition of that effort.
Your feedback is valuable, and we will pass it on so we can improve the accuracy and timing of our Click & Collect process.
Have a great day 🌼
// Anne - JYSK Customer Service
Horrible delivery and after-sale service
Horrible delivery and after-sales service, worst I've ever experienced!
I waited at home all day, and the GLS (Global Logistics Service) delivery person didn't even notice me, delivering my package directly to the self-pickup point. So I had to walk 800 meters to pick up my huge box of chairs.
The problem wasn't just the delivery service; I contacted JYSK, and they refused to refund the extra delivery fee I paid. It's incredibly disappointing; IKEA's postal service is far superior to JYSK's.
12 May 2026
Unprompted review
Reply from JYSK Danmark
Hej Eric
Thank you very much for sharing your experience – and we are truly sorry to hear about your delivery with GLS.
We completely understand your frustration, as you waited at home all day, only for the parcel to be sent to a parcel shop without notice. This is not the delivery experience we want for our customers – especially when it involves a large and heavy package like chairs.
Your feedback is very important to us, and we will make sure to pass it on to our transport partner so they can review how home deliveries and delivery notifications are handled.
Have a nice day 🌼
// Anne - JYSK Customer Service
Reply from JYSK Danmark
Hej Inge
Tusind tak for din anmeldelse – det glæder os at høre, at du har fået super service 👍
Vi sætter stor pris på din feedback og håber at kunne hjælpe dig igen en anden gang.
Rigtig god dag 🌼
// Anne - JYSK Kundeservice
Reply from JYSK Danmark
Hej Rubby
Tusind tak for din anmeldelse – det glæder os at høre, at du har haft en fantastisk oplevelse 👍
Vi sætter stor pris på din feedback og håber at kunne hjælpe dig igen en anden gang.
Rigtig god dag 🌼
// Anne - JYSK Kundeservice
Reply from JYSK Danmark
Hej Birte
Thank you very much for your review – we’re really happy to hear that you experienced good service and fantastic delivery 👍
We truly appreciate your feedback and hope to be able to help you again in the future.
Have a great day 🌼
// Anne - JYSK Customer Service
Hi JYSK Kundeservice,
Hi JYSK Kundeservice,
I am having extremely bad customer experience with JYSK this case 30688760. There are so many levels of mistakes made here both from the store, kundeservice and also the backend system. Following is the sequence of action so far.
1. I placed an order of DKK 8745 in JYSK Nørrebro store on 11.04.2026. Order number 4089007083. I wanted the delivery date to be on 10.05.2026. But the store agent by mistake set the delivery date on 25.04.2026.
2. On 24.04.2026 I received the automated mail that my order is ready for delivery on the next day that is 25.04.2026
3. It was not possible for me to accept the delivery on that day, hence I called Knudeservice to cancel the order.
4. Kundeservice canceled the order, sent me a credit note PDF document (order number 4900697265). Asked for my bank account details where they said refund money (DKK 8570) will come in the next 5-10 business days.
5. Kundeservice also mentioned that the delivery charge of DKK 175 cannot be refunded by system, so they gave a gift card of the same amount.
6. On 08.05.2026, as it was already 11 business days since I requested for the refund and nothing was paid out yet, I called Kundeservice again and they said the refund failed in the system due to technical error and asked me to go to the store to get the money back.
7. I went to the JYSK Nørrebro store and the store agent after talking to the Kundeservice over phone and checking the details in the system, told me it is not possible for him to help with the refund. A Kundeservice agent Victoria (I don't the full name or the correct spelling) would call me on 08.05.2026 or 09.05.2026 to further discuss the case to find a solution. I have not received any call yet and still waiting for it.
In the meantime I had to obviously order everything again as I needed those furniture and paid for everything once more while waiting for the refund for the cancelled order.
So far I have visited the store 5 times and called Kundeservice 4-5 times already for various issues related to this order and refund related problems. Not sure how many more rounds it will take to solve it.
JYSK has always been my preferred brand when it comes to purchasing furniture. But the unfortunate experience this time is really impacting my impression as a customer about JYSK and how you handle the case and compensate when customers need to suffer for mistakes committed from the company end.
I hope someone reads this and sends an acknowledgement and works towards finding a solution as soon as possible.
24 April 2026
Unprompted review
Reply from JYSK Danmark
Hi Lisa
Thank you very much for taking the time to describe your experience in detail – and we are truly sorry to hear about the issues you have had with your order 30688760.
It is clear that several mistakes have occurred throughout the process, including the delivery setup, cancellation, and the subsequent refund handling. We fully understand your frustration at having to contact both the store and customer service multiple times without receiving a final resolution. This is not the experience we want to provide our customers, especially in a case involving so many touchpoints and significant time spent on your side.
It is also very unfortunate that you are still waiting for a clear and final resolution, including your refund. This should of course have been handled much faster and more consistently than what you have experienced.
We will immediately ensure that your case is escalated internally so it can be followed up without further delay. If you have not already done so, you are very welcome to contact us again and write “ATT: Anne” in the subject line, so we can locate your case and ensure a correct and swift resolution.
Thank you for bringing this to our attention – it is very important for us to address issues like this properly.
Have a great day 🌼
// Anne - JYSK Customer Service
I’ve had a really positive experience…
I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, practical, and matched the descriptions well. I also appreciated the clean store layout and the helpful staff. Overall, a great place for home essentials and furniture shopping in Denmark.
8 May 2026
Reply from JYSK Danmark
Hi Nadia
Thank you so much for your kind review – we’re really happy to hear that you’ve had such a positive experience shopping at JYSK Denmark 👍
It’s great to know that you’re satisfied with both the quality and prices, and that the products matched your expectations. We also appreciate your kind words about our store layout and helpful staff 😊
We truly value your feedback and hope to see you again in the future.
Have a great day 🌼
// Anne - JYSK Customer Service
Wonderful !
Great bed frame quality,color and wonderful helping staff in Jysk,Faaborg❤️🙏
30 April 2026
Reply from JYSK Danmark
Hej Camelia
Thank you so much for your wonderful review – we’re truly happy to hear that you are pleased with both the quality and colour of your bed frame, as well as the helpful staff at JYSK Faaborg ❤️
It’s great to receive such positive feedback, and we will make sure to pass your kind words on to the team 😊
Have a great day 🌼
// Anne - JYSK Customer Service
Reply from JYSK Danmark
Hi Yuksel
Thank you for your feedback – and we’re sorry to hear that your delivery took longer than the 3 days you were initially informed.
We understand how frustrating it is when expected delivery times are not met. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.
Your feedback is valuable, and we will pass it on internally so we can look into improving our delivery communication and timelines.
Have a great day 🌼
// Anne - JYSK Customer Service
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