JYSK Danmark Reviews 42,963

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and professional attitude, making their shopping experience pleasant and stress-free. Many people highlight the excellent service received, noting the team's solution-oriented approach and dedication to assisting with product selection and order placement. The delivery service is also frequently commended for its speed and efficiency. However, some customers were dissatisfied with certain aspects of the product quality, mentioning issues like damaged items upon arrival or difficulties with assembly due to ill-fitting parts. A few other people also felt that the delivery process could be problematic, citing instances of missed notifications, delayed deliveries, or items being dropped off at inconvenient locations, despite paying for home delivery.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers express satisfaction with their purchases,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the kindness, helpfulness, and... See more

Service

Clients share positive opinions on service. Many customers praise the friendly, professional, and helpful... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising fast delivery times and... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers experienced smooth ordering processes,... See more

Based on these reviews

Rated 4 out of 5 stars

One of the delivered tables had a dented edge. My box mattress did not have any legs although in the original picture it had legs. This should have been cleared in the description of the product.

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Rated 4 out of 5 stars

UPDATE 28-01. After some writing back and forth with Customer service, all boxes are now in my possession and ready to be assembled. The lack of information on the missing box was still not... See more

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Rated 5 out of 5 stars

I went to Jysk to buy a mattress. I thank God and life that there are employees like Nanna. Not only did she help me choose the mattress, but she also helped me load it onto a cart. Her guidance, warm... See more

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Rated 5 out of 5 stars

Customer service is top notch! My question were answered, my needs met exactly, store itself is comfortable to move around in and there are plenty of options to choose from. Huge shoutout to staff mem... See more

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Rated 5 out of 5 stars

I had a really great experience at JYSK. I had just moved into a new place and needed curtains. We actually arrived about five minutes before closing and were almost running from the car, but the... See more

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Rated 5 out of 5 stars

We bought TYSSA continental bed . It was a bit difficult to make the base since the screws weren't strong enough and the holes in the wood weren't big enough. Both the screws and wood was ruined sin... See more

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Rated 1 out of 5 stars

I bought a premium GOLD foam mattress with a 25-year warranty, but JYSK's guarantee is a total fraud. When the mattress sagged, their 'expert' inspection consisted of placing a spirit level on the B... See more

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Rated 5 out of 5 stars

Amazing Service at JYSK Ishøj – Thank You, Dilsher! I had a truly pleasant experience at JYSK Ishøj, thanks to the outstanding support from Dilsher. From the moment I entered the store, he... See more

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Rated 3 out of 5 stars

Furiniture well made, but delivery costs are crazy expensive! We ordered a bookshelf for 400 dkk and payed 400 dkk for the delivery costs…In Copenhagen where most of people don’t have a car, their pol... See more

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Rated 3 out of 5 stars

They said on the site that the had the product available in a working day but left their warehouse a week later. It was in good condition though. I also asked for help because I needed home delivery a... See more

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Rated 5 out of 5 stars

The young staff is generally very helpful and friendly and it’s always a good experience shopping at Jysk. I ordered many items in the shop at Amager Strand and Markus was great, very patient and pro... See more

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Rated 3 out of 5 stars

Product and ordering are very easy and i liked it..the only thing is the Delivery ,its says that they will call 30 minutes before the delivery time but i didnt recieved any call instead just a message... See more

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Rated 5 out of 5 stars

We had a great experience at JYSK, Fields Mall, Copenhagen. Sebastian, the JYSK employee, helped us a lot in finalizing our bed, mattress, and other related items. As we are new here, his gui... See more

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Rated 5 out of 5 stars

Bought an elevationseng from Jysk Tastrup. Had great service from Adam who answered all our questions and showed all options. As the order is not yet delivered, I will wait with the review of the prod... See more

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Rated 5 out of 5 stars

Visited JYSK Ballerup and purchased a couch, mattress and frame, plus a wardrobe. It was a very pleasant experience. Rasmus was extremely helpful, guided us through the entire process, and offered gre... See more

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Rated 5 out of 5 stars

Jysk is a lovely shop full of good value items for the house and garden, you also have the possiblity of online shopping with pick up at the store if available at the branch or delivery to the store o... See more

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Rated 5 out of 5 stars

We bought quite a lot from JYSK this month. And split them into several batches. In one occasion the dining table is broken. But the return and replacement process went smoothly. We visited the... See more

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Rated 5 out of 5 stars

I've had a very positive experience with Jysk (both in store and online). The staff were friendly and approachable, took the time to answer my questions, and helped me compare options without any pres... See more

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Rated 5 out of 5 stars

I was there yesterday to buy a desk and a chair for my house. The service is very fast and all people I found were very gentle. I had to go in the bus station close there in order to come back with al... See more

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Rated 5 out of 5 stars

The staff at the store in Holstebro have been fantastic in helping us create our new home in Danmark. All the staff are very kind, helpful and professional. Highly recommended.

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Rated 5 out of 5 stars

I ordered the products with Click&Collect and they were available for pick-up very fast. Then i went to pick it up a day later, the products were not packaged as if i bought them in the store, but wer... See more

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Rated 5 out of 5 stars

My experience was extremely positive, in particular I would like to thank Jonas for his kindness and patience; he helped me in furnishing my new home as a new student in Herning. I recommend Jysk and... See more

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Rated 5 out of 5 stars

I ordered goods at JYSK Nørrebro and had a great experience. Isak was extremely kind, helpful, and very considerate of all my requests. The information he provided was clear and straight to the point,... See more

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Rated 5 out of 5 stars

Special thanks to Sebastian from Fisketorvet mall centre. He detailed every thing that we needed to buy. He was the sole reason we made our purchase at jysk. Thank you again for your great service.

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Rated 1 out of 5 stars

I am super satisfied with JYSK products, but very unhappy about GLS. I ordered a big mattress around 2 meters tall and more than 30kg, and I marked on my order very clear regarding only accept requir... See more

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Rated 5 out of 5 stars

I wander into your store many times in a month just to have a look at the beautiful things you have! And I always leave the store with some little thing. Today I was in looking for table covering,... See more

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Rated 5 out of 5 stars

Excellent service from Kamila at Silkeborg. She just was very attentive and very positive and she told me how I could save money on my purchase.

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Rated 5 out of 5 stars

The Sales agent who was at Amager branch, is beyond helpful. He is so professionl, and client orinted. Was so happy with his advices and his manner.

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Rated 5 out of 5 stars

From the moment we walked into JYSK Denmark in Nørrebro, we were lucky enough to be helped by William, and I honestly can’t say enough good things about him. William is the kind of person who... See more

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Rated 5 out of 5 stars

Dear Sirs, I bought a bed,and they gave me 4metal things for fixing it. But we can't fix it, then they said we need not to use it. Then I said we should return the metal back but the shop didn't acce... See more

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Rated 1 out of 5 stars

I bought a heavy piece of furniture in JYSK and paid extra for home delivery, as the person receiving it has lower back issues. On the delivery day, no one contacted me or even tried to ring the doo... See more

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Rated 1 out of 5 stars

Bought an expensive outdoor parasol (£175) in June 2024. It had a two year warranty. It has broken, won't go up. JYSK accept it has broken. I contacted them and because the parasol has bee... See more

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Rated 5 out of 5 stars

The staff were friendly and helpful. Always approachable. The goods purchased from Jysk is good quality. Overall I will purchase from Jysk again.

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Rated 5 out of 5 stars

Matilde was very helpful and she gave me all the info to understand the problem and be able to solve it with her support

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Rated 5 out of 5 stars

It was very easy to reserve the product and pickup. Have been always satisfied with the good products and great service Jysk colleagues provide.

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Rated 5 out of 5 stars

Pretty happy with my latest purchase. It's not the best one on the market but price to quality is more than satisfying

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Rated 5 out of 5 stars

Everything was prepared as I ordered on the website. The personnel is really kind and in all disposition to help you.

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Rated 5 out of 5 stars

The product is very good in quality within a cheap rate and also I got delivery within a short period.

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Rated 1 out of 5 stars

I bought LIMFJORDEN - Skrivebord LIMFJORDEN 60x120 4 skuffer hvid last week. I felt it is very poorly designed. all the holes for rivets and screws are too near to the edge and due to it is not a woo... See more

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Rated 5 out of 5 stars

Really helpfull employees even if you don't ask for any help and very positive and smiling😊😊

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Rated 4 out of 5 stars

The store in Valby maybe need more person to work , i dont know how works , but before buy i was in Valby Jysk store to have some answers about the product and was not clear and take so long to have... See more

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Rated 5 out of 5 stars

Products are really nice . quality was good prices were reasonable.i got delivery with in 24 hours

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Rated 5 out of 5 stars

It's was good and fast shopping experience, I had bit busy schedule then I just go on their official website and reserve my product, and when I arrive at the store my product was ready 😄 so it was go... See more

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Rated 5 out of 5 stars

Great help from Buster in the Nørrebro Jysk when buying duvet and pillow. Super friendly and helpful.

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Rated 3 out of 5 stars

Super go service i butikken Men levering var under alt kritik . Men levering var d 7/1 i tidsrum m 11-15 Chaførren ringer kl 16:15 og siger de er forsinket om de kommer om 1:50 timer De kom... See more

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Rated 1 out of 5 stars

I ordered via click & collect, but when I arrived the order was not ready. One of the shelves I had purchased was not even available in the store, meaning my trip to Vanløse was completely unnecessa... See more

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Rated 5 out of 5 stars

Service on high level...fast delivery and stuff exact like i order.Recommand!

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Rated 1 out of 5 stars

I am waiting for over 2 weeks for a bed already. First one was just a customer return bed, because they didn't have a new one as was promised on the website. It was in worse condition than anticipate... See more

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Rated 1 out of 5 stars

We waited all morning for our scheduled delivery — no one rang the bell, and only one call was made (missed by seconds), which we returned immediately with no answer. Later, the driver falsely claim... See more

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Rated 5 out of 5 stars

It is great that one can select a delivery time one month in the future and they keep to it.

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Rated 1 out of 5 stars

Very disappointed with my experience at JYSK. I bought a sofa in November, and the process took four months (until February ) to resolve. The first sofa was delayed and arrived broken. The repl... See more

Company replied


Company details

  1. Furniture Store

Written by the company

JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!

Om JYSK

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

43K reviews

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Rated 2 out of 5 stars

There is a bit of subtle racism going on

I went in to pick up a product on March 17 at JYSK Tårnby at around 17:00. When I went to reception the employee had no smile and almost looked disturbed/annoyed that I was asking her a question.

After being guided to the warehouse front door where I picked up my product, as I was going to the exit, I saw the same employee have such a welcoming bright smile and a positive attitude towards a Danish customer that just came in.

Perhaps it is because of my race and color, perhaps it is not, but my feedback would be to treat everyone the same despite their background.

18 March 2026
Rated 5 out of 5 stars

I was there yesterday to buy a desk and…

I was there yesterday to buy a desk and a chair for my house. The service is very fast and all people I found were very gentle. I had to go in the bus station close there in order to come back with all packages and a guy, I don’t remember the name exactly it was like Kasper, helped me. Thank you guys

19 March 2026
Unprompted review
JYSK Danmark logo

Reply from JYSK Danmark

Hello Samuele

Thank you so much for your kind review!

We’re very happy to hear that you experienced fast service and friendly assistance during your visit to JYSK. It’s especially great to hear that one of our colleagues – possibly Kasper – went the extra mile to help you get to the bus with your purchases. That’s exactly the kind of service we strive to provide.

We truly appreciate you taking the time to share your experience.

We hope to see you again soon, and wish you a wonderful day!

Kind regards
// Anne - JYSK Kundeservice

Rated 5 out of 5 stars

Everything all good

Everything all good. 👍♥️

17 March 2026
JYSK Danmark logo

Reply from JYSK Danmark

Hi Emmy

Thank you so much for your review!

We’re happy to hear that everything went well and that you’re satisfied with your experience. Your feedback means a lot to us.

Wishing you a wonderful day!

// Anne - JYSK Customer Service

Rated 5 out of 5 stars

one of the best experiences

one of the best experiences

17 March 2026
JYSK Danmark logo

Reply from JYSK Danmark

Hello

Thank you so much for your review!

We’re delighted to hear that you had one of the best experiences with us 😊

We hope to welcome you again soon!

Best regards,

// Anne - JYSK Customer Service

Rated 1 out of 5 stars

25-year warranty is a scam! Avoid JYSK GOLD mattresses

I bought a premium GOLD foam mattress with a 25-year warranty, but JYSK's guarantee is a total fraud. When the mattress sagged, their 'expert' inspection consisted of placing a spirit level on the BACK of the mattress, suspended in the air, with zero weight applied.

They claim it’s 'perfect' because the bottom is flat, while nobody is lying on it! Even their HQ Communications Director confirmed this ridiculous 'in-the-air' measurement as a global standard. Do not be fooled by the 'GOLD' label or the long warranty—it is impossible to claim it. Save your money and go elsewhere

12 February 2026
Unprompted review
JYSK Danmark logo

Reply from JYSK Danmark

Hello Diane

Thank you for sharing your experience.

We’re very sorry to hear that you are dissatisfied with the warranty process for your GOLD mattress. We understand that the inspection method you described has caused frustration, and we appreciate you bringing this to our attention.

Our goal is always to provide clear and fair guidance regarding warranties, and we take feedback like yours seriously to review our processes and communication. If you haven’t already, we recommend contacting our customer service team directly with your order and inspection details so we can revisit your case and ensure it is handled appropriately.

We apologize for the inconvenience and hope we can find a satisfactory solution.

Best regards,

// Anne - JYSK Customer Service

Rated 1 out of 5 stars

Shocking Experience with a Supposedly ‘Trusted’ Brand


Absolutely terrible experience with JYSK.

My order arrived incomplete, with several items missing. When I contacted customer service, they had no idea what was missing from the package — which is completely unacceptable. The only reason this was resolved at all is because my wife had taken a photo with the delivery driver. I had to provide proof myself just so they could figure out their own mistake. This unnecessary back-and-forth delayed everything by an entire week.

Then came the sofa bed — and that was an even bigger disaster. Right out of the box, the lounge section was cracked. On top of that, the back support holes didn’t even align with the screw holes, making assembly impossible. This clearly points to poor quality control and manufacturing defects.

As a result, I wasted 8–10 hours assembling and then disassembling a completely defective product. Now I’m expected to repeat the entire process again when (and if) the replacement arrives. On top of that, I’ve spent even more time chasing customer service to fix issues that should never have happened in the first place.

Overall, this has been a frustrating, time-consuming, and completely avoidable experience. Extremely poor product quality, lack of basic coordination, and a customer service process that puts the burden on the customer.

Not what you expect from a brand like JYSK — and definitely not something I would recommend .

18 March 2026
Unprompted review
JYSK Danmark logo

Reply from JYSK Danmark

Hello Satya

Thank you for taking the time to share your detailed feedback.

We sincerely apologize for the extremely frustrating experience you’ve had with your order, both regarding the missing items and the defective sofa bed. This is certainly not the standard of service or product quality we aim to provide.

We completely understand the inconvenience of having to provide proof yourself and the time lost in assembling and disassembling a faulty product. Your feedback highlights areas where we clearly need to improve, including quality control, order handling, and our customer service processes.

If you haven’t already, we strongly encourage contacting our customer service team with your order details so we can ensure the replacement is handled as smoothly as possible and prevent further inconvenience.

We truly appreciate your patience and the time you’ve spent providing this feedback, and we hope we can make things right.

Best regards,

// Anne - JYSK Customer Service

Rated 5 out of 5 stars

Very happy with the furniture

Very happy with the furniture
We can now have guests

28 August 2025
JYSK Danmark logo

Reply from JYSK Danmark

Hi Ian

Thank you so much for your review!

We’re really happy to hear that you are pleased with the furniture – and that you’re now ready to welcome guests 😊

Wishing you a great day.

//Mette – JYSK Customer Service

Rated 5 out of 5 stars

Simple and efficient

Simple and efficient, what can be better? Tak.

15 March 2026
JYSK Danmark logo

Reply from JYSK Danmark

Hi Diane

Thank you so much for your review!

We’re really happy to hear that you found everything simple and efficient – that means a lot to us 😊

Wishing you a great day.

//Mette – JYSK Customer Service.

Rated 5 out of 5 stars

God service

Hurtig levering. Billig pris. God service

11 March 2026
JYSK Danmark logo

Reply from JYSK Danmark

Hej Haydie.

Mange tak for din anmeldelse.

Hvor er det skønt, at det hele lever op til dine forventninger. 😊

Jeg håber du får en god dag.

//Caroline JYSK Kundeservice.

Rated 4 out of 5 stars
JYSK Danmark logo

Reply from JYSK Danmark

Hej Ellin,

Tusind tak for din anmeldelse😊 Det glæder os rigtig meget at høre, at du var tilfreds med både prisen og den hurtige levering🙌

Vi håber, du bliver rigtig glad for dine varer, og vi ser frem til at byde dig velkommen igen hos JYSK💙

//Huyen - JYSK Kundeservice

Rated 5 out of 5 stars

Good service

Good service

11 March 2026
JYSK Danmark logo

Reply from JYSK Danmark

Hello Matthew

Thank you so much for your review.

We’re delighted to hear that you experienced good service at JYSK. Feedback like yours means a lot to us.

We look forward to welcoming you back again soon.

Have a wonderful day.

// Anne - JYSK Customer Service

Rated 5 out of 5 stars
JYSK Danmark logo

Reply from JYSK Danmark

Hello Melina

Thank you so much for your review.

We’re delighted to hear that you experienced quick delivery and friendly service at JYSK. Feedback like yours means a lot to us.

We look forward to welcoming you back again soon.

Have a wonderful day.

// Anne - JYSK Customer Service

Rated 5 out of 5 stars

I had an excellent experience in the…

I had an excellent experience in the Jysk Vesterbro shop. I need to thank you Sofie for the incredible help and attention with me. She was really kind and supportive. I do not hesitate to indicate this shop.

9 March 2026
Unprompted review
JYSK Danmark logo

Reply from JYSK Danmark

Hello Michelle

Thank you so much for your review.

We are thrilled to hear about your excellent experience at our JYSK Vesterbro store. It’s wonderful to know that Sofie provided such kind and supportive assistance – we will be sure to pass your compliments on to her.

We really appreciate you recommending our shop and look forward to welcoming you again soon.

Wishing you a fantastic day.

// Anne - JYSK Customer Service

Rated 3 out of 5 stars

Uninformed postponement of delivery The products were delivered to the…

The products were delivered to the address as informed. But there was a delay in delivery and that was not informed to us in advance

7 March 2026
JYSK Danmark logo

Reply from JYSK Danmark

Hi Padman

Thank you for your review.

We are glad to hear that your products were delivered to the correct address. However, we apologize for the delay and for not informing you in advance – this is certainly not the service we aim to provide.

We appreciate your feedback and will use it to improve our delivery communication in the future.

Have a great day!

// Anne - JYSK Customer Service

Rated 5 out of 5 stars

I had a really great experience at…

I had a really great experience at JYSK. I had just moved into a new place and needed curtains. We actually arrived about five minutes before closing and were almost running from the car, but the staff were incredibly kind and welcoming.

They reassured us not to worry about the time and patiently helped us find what we needed. They were also very solution-oriented when we needed more pieces than they had in stock — they immediately offered to order the additional items for us and handled everything right there in the store.

The service was genuinely friendly and professional, and the curtains are now hanging beautifully in my new home. Thank you for the great attitude and service-minded team at JYSK! 🤩

7 March 2026
JYSK Danmark logo

Reply from JYSK Danmark

Hi Adrienn,

Thank you so much for your wonderful review😊

We are thrilled to hear that you had a great experience at JYSK, even arriving just before closing. Our team is always happy to help and make sure every customer feels welcome, so it’s fantastic to hear that they could assist you patiently and solution-oriented🙌

We’re glad the curtains are now hanging beautifully in your new home. Your kind words will be passed on to the team, who will be delighted to know their efforts are appreciated🤩

Thank you for taking the time to share your experience. We look forward to welcoming you to JYSK again💙

//Huyen - JYSK Customer Service

Rated 5 out of 5 stars

Products are really nice

Products are really nice . quality was good prices were reasonable.i got delivery with in 24 hours

6 March 2026
JYSK Danmark logo

Reply from JYSK Danmark

Hej Aisha,

Thank you so much for your review! We’re thrilled to hear that you’re happy with the quality of our products, found the prices reasonable, and received your delivery within 24 hours😊🙌

We hope you enjoy your purchase, and we look forward to welcoming you back to JYSK💙

//Huyen - JYSK Customer Service

Rated 5 out of 5 stars

Fantastic

Fantastic good

1 March 2026
JYSK Danmark logo

Reply from JYSK Danmark

Hej lars

Tusind tak for din anmeldelse.

Det er rigtig dejligt at høre, at du er tilfreds med dit køb og har haft en god oplevelse hos os.

Vi sætter stor pris på, at du tog dig tid til at dele det, og vi håber, du bliver glad for varen.

// Anne - JYSK Kundeservice

Rated 1 out of 5 stars

I bought a bed from jysk frederikshavn…

I bought a bed from jysk frederikshavn last february 25,2026. I was clearly told at the time of purchase that the bed would be delivered on saturday february 28,2026 between 12 to 6pm. No delivery arrived.
On sunday i went to the store and ask what had happened. A cashier named Lasse told me that the bed would be delivered monday march 2,2026, and that would call in me in the morning. I waited the entire day, but no calls, no message, and no delivery.
I went to the store again. Another cashier called the main jysk customer service, and the lady said from the customer service that the bed had supposedly been delivered the previous saturday but returned because no one was home. THIS IS COMPLETELY FALSE! I was at home all day waiting, no delivery, and no one contacted me in any way, despite promises that i would recieve a call or message before delivery.
I have a job and other responsibilities. I cannot waste entire days waiting for a delivery that never comes, especially when your staff provides false information.
I am extremely disappointed with level of service. Being misinformed repeatedly.

28 February 2026
JYSK Danmark logo

Reply from JYSK Danmark

Hi Merry

Thank you for taking the time to share your experience regarding your purchase at JYSK in Frederikshavn.

I completely understand your frustration. Waiting at home for a delivery that does not arrive — not once, but twice — and then being told it was delivered and returned when you were in fact home all day, is understandably very upsetting. On top of that, not receiving the promised call or message makes the situation even more disappointing.

We are very sorry for the inconvenience this has caused you. Your time is valuable, and you should absolutely be able to rely on the information given to you in our store and by customer service. Being repeatedly misinformed is not acceptable and does not reflect the level of service we aim to provide.

If the matter has not yet been resolved, you are very welcome to contact our customer service team so we can look further into your case and ensure you receive a proper clarification and solution.

Thank you again for sharing your experience. We truly appreciate your feedback and hope we can restore your trust. I wish you a pleasant day ahead.

// Anne - JYSK Kundeservice

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