juno.co.uk Reviews 

53,564
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the remarkably fast delivery, with many orders arriving the next day or even sooner, often before the release date. People frequently highlight the excellent quality of products, noting items are well-packaged, securely protected, and arrive in pristine condition. Reviewers also appreciate the straightforward ordering process and the extensive selection of rare and new releases, making it a go-to source for many. However, some customers also noted occasional issues with product condition, such as records arriving with dents, crushed corners, or marks causing playback problems. Additionally, a few people experienced delivery mishaps, including orders being sent to incorrect addresses or couriers leaving packages in unexpected places.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, often praising the quality and condition of... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality, efficiency, and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often arriving in perfect condition... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always enjoy buying from JUNO. You can nab a bargain and/or a rarity quite often as well as new releases which more often than not arrive on or slightly before the release date. Always well packed and... See more

Rated 5 out of 5 stars

Ordered 2 vinyl albums from Juno which arrived next day. One album had a dent which caused loud clicking on track 3 of side 1. Raised this with their Customer Support team who responded right away ask... See more

Rated 5 out of 5 stars

Royal Mail was late with the delivery, but it arrived after a few days, and as usual the records were in perfect condition. I wrote a misplaced bad review due to the lateness of the delivery, Jun... See more

Company replied

Rated 5 out of 5 stars

Stylus arrived on time and well packaged. I originally commented on the size of the box and internal packaging but in hindsight it forced royal mail to knock on the door and hand it over. Considering... See more


Company details

  1. Music Store

Information provided by various external sources

Juno is one of the world’s largest and most highly regarded online vinyl music and equipment retailers. Founded in 1997, we are committed to offering the broadest range of music and equipment with the highest standards of service, to more than 300,000 customers in over 160 countries. All orders received before 5pm are dispatched the same day and our customer service telephone lines are open 10am - 6pm Monday - Saturday, and outside working hours we guarantee an email response to customer enquiries made via our website within 24 hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

54K reviews

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4.9

All reviews

(53,564)

3,934 reviews in the last 12 months

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Rated 5 out of 5 stars

perfect!

perfect! my first time buying from juno records so was worried but everything went perfect, arrived just as expected and super fast. will definitely be using juno in the future

13 June 2026
Rated 1 out of 5 stars

Horrible site, failed to oblige by "contract"

So I pre-ordered 2 items a couple of months ago. I chose Canadian currency because I'm in Canada. My total was in Canadian funds.
When both items were shipped [separately], I was finally billed to my credit card. I noticed I was paying roughly 33% more than my original order and was billed in GBP.
By this time, the GBP was strong than the CAD.
When asked why was I billed in GBP, they say it is a law in the UK. And yet I have shopped online elsewhere in the UK and you can choose between GBP, USD and the Euro to be charged at.
In effect, they broke a contact between me and them. If I had any outstanding orders I would of cancelled them.
They bill shipping by the item even if you order 2 or more items together.
As for the web site, you search for something and it seems to search everywhere.

10 June 2026
Unprompted review
juno.co.uk logo

Reply from juno.co.uk

Dear Ed, I am sorry you are unhappy with your purchase experience. Our Pre Order terms and conditions are clear in that each order is created and sent independently when the stock is received. Whist you paid in Canadian currency, this is converted to GBP at the current exchange rate as we are a company in the UK and bill in that currency. Unfortunately the exchange rate had increased which is out of our control, and it is unfortunate that this did not go in your favor on this occasion, but if it was the other way around and the exchange rate had gone down, the charge would have gone down. Best Regards Juno

Rated 4 out of 5 stars

Excellent Service.....

Website very easy to use and order the item, very good price and p&p, good service all round and excellent dispatch and delivered next day. Very happy and would use again.
Thank you.

13 June 2026
juno.co.uk logo

Reply from juno.co.uk

Hi Keith, thank you for your purchase and taking the time to leave a review about your experience. Best Regards Juno

Rated 5 out of 5 stars

Juno have a wide variety of top class…

Juno have a wide variety of top class music at very affordable prices.My latest purchase was delivered a mere day after I ordered it,in bulletproof packaging.I would definitely recommend,and would buy from Juno again,very happy customer.

10 June 2026
Rated 5 out of 5 stars

Superb service…

As has always been my experience with Juno the records came super quick and were excellently packaged to ward off some of those heavy handed issues posties!

12 June 2026

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