Always enjoy buying from JUNO. You can nab a bargain and/or a rarity quite often as well as new releases which more often than not arrive on or slightly before the release date. Always well packed and... See more
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Review summary
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Ordered 2 vinyl albums from Juno which arrived next day. One album had a dent which caused loud clicking on track 3 of side 1. Raised this with their Customer Support team who responded right away ask... See more
Royal Mail was late with the delivery, but it arrived after a few days, and as usual the records were in perfect condition. I wrote a misplaced bad review due to the lateness of the delivery, Jun... See more
Company replied
Stylus arrived on time and well packaged. I originally commented on the size of the box and internal packaging but in hindsight it forced royal mail to knock on the door and hand it over. Considering... See more
Company details
Information provided by various external sources
Juno is one of the world’s largest and most highly regarded online vinyl music and equipment retailers. Founded in 1997, we are committed to offering the broadest range of music and equipment with the highest standards of service, to more than 300,000 customers in over 160 countries. All orders received before 5pm are dispatched the same day and our customer service telephone lines are open 10am - 6pm Monday - Saturday, and outside working hours we guarantee an email response to customer enquiries made via our website within 24 hours.
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4.9
Excellent
54K reviews
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Been purchasing from Juno for…
Been purchasing from Juno for sometime...faultless service...items excellently packaged and usually arrive within 2 days...competitively priced and can use various payment methods meaning can purchase more expensive items&split cost...my go to for most genres...
15 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Alice in chains mtv unplugged
LP I purchased from Juno records skipped constantly when I contacted them they didn't help me. Very poor customer service and poor quality items sold.
7 April 2026
Reply from juno.co.uk
Dear Christopher, thank you for your feedback. I am sorry to hear the record is skipping. I can see that one of our team replied to your email requesting a short video, as this is the quickest way for us to assess and resolve so we are still waiting for this. Best Regards Juno
Juno always has an amazing catalogue…
Juno always has an amazing catalogue with some niche titles at great prices with really quick delivery - my favourite online music store by miles.
13 June 2026
Good selection ok prices
Great company with excellent selection. Would be full 5* if prices were a little more competitive with other record stores. I’d buy all my records here if they were
14 June 2026
Reply from juno.co.uk
Dear Ray thank you for your purchase and feedback. We do try to remain as competitive as possible and we will lower prices when we can, but the cost of raw materials and operations has gone up in the same way as the cost of living has. Some companies also buy in much larger volumes than us and may get a better deal from the supplier. We will however continue to try and pass on any discounts we get. Best Regards Juno
Well priced audio cable delivered…
Well priced audio cable delivered quickly and well protected.
13 June 2026
Excellent as always
14 June 2026
Quick and simple easy from ordering to…
Quick and simple easy from ordering to receiving order
14 June 2026
Always very fast and efficient service
12 June 2026
Using Royal Mail instead of other delivery companies.
Packing was great,price was competitive and using royal mail instead of other delivery services made the difference.
14 June 2026
As a regular Juno customer
As a regular Juno customer, I find their service is top notch...
13 June 2026
perfect!
perfect! my first time buying from juno records so was worried but everything went perfect, arrived just as expected and super fast. will definitely be using juno in the future
13 June 2026
As always Juno are my go to for vinyl
As always Juno are my go to for vinyl, unmatched for service. The delivery is by Royal Mail and is super fast . Just brilliant.
12 June 2026
Horrible site, failed to oblige by "contract"
So I pre-ordered 2 items a couple of months ago. I chose Canadian currency because I'm in Canada. My total was in Canadian funds.
When both items were shipped [separately], I was finally billed to my credit card. I noticed I was paying roughly 33% more than my original order and was billed in GBP.
By this time, the GBP was strong than the CAD.
When asked why was I billed in GBP, they say it is a law in the UK. And yet I have shopped online elsewhere in the UK and you can choose between GBP, USD and the Euro to be charged at.
In effect, they broke a contact between me and them. If I had any outstanding orders I would of cancelled them.
They bill shipping by the item even if you order 2 or more items together.
As for the web site, you search for something and it seems to search everywhere.
10 June 2026
Unprompted review
Reply from juno.co.uk
Dear Ed, I am sorry you are unhappy with your purchase experience. Our Pre Order terms and conditions are clear in that each order is created and sent independently when the stock is received. Whist you paid in Canadian currency, this is converted to GBP at the current exchange rate as we are a company in the UK and bill in that currency. Unfortunately the exchange rate had increased which is out of our control, and it is unfortunate that this did not go in your favor on this occasion, but if it was the other way around and the exchange rate had gone down, the charge would have gone down. Best Regards Juno
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