juno.co.uk logo
Visit website

juno.co.uk Reviews 

53,556
•
TrustScore 5 out of 5

4.9

Music Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 4,215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift dispatch and delivery of their orders, often arriving on or before the expected date, sometimes even the next day. The products, especially vinyl records, are frequently described as being in perfect, factory-sealed condition and are exceptionally well-packaged to prevent damage during transit. Many consumers appreciate the excellent service, finding the ordering process straightforward and the communication regarding their order progress to be very informative. However, some customers also noted issues with delivery, such as packages being left in unsafe places or arriving with minor damage like a dented album or a crushed sleeve. A few other people also felt that the company's policy of billing shipping by item, even for multiple items in one order, could be improved, and some experienced issues with pre-orders or incorrect billing.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Product

Consumers find product to be positive, consistently praising the quality, selection, and condition of items... See more

Service

Reviewers mention positive feedback about service, consistently praising its quality, efficiency, and... See more

Order

Customers consistently note positive experiences with order, praising the timely delivery and efficient... See more

Quality

People report positive experiences with quality, consistently describing products as top-notch, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always enjoy buying from JUNO. You can nab a bargain and/or a rarity quite often as well as new releases which more often than not arrive on or slightly before the release date. Always well packed and... See more

Rated 5 out of 5 stars

Ordered 2 vinyl albums from Juno which arrived next day. One album had a dent which caused loud clicking on track 3 of side 1. Raised this with their Customer Support team who responded right away ask... See more

Rated 5 out of 5 stars

Royal Mail was late with the delivery, but it arrived after a few days, and as usual the records were in perfect condition. I wrote a misplaced bad review due to the lateness of the delivery, Jun... See more

Company replied

Rated 5 out of 5 stars

Been purchasing from Juno for sometime...faultless service...items excellently packaged and usually arrive within 2 days...competitively priced and can use various payment methods meaning can purchase... See more

Company details

  1. Music Store

Information provided by various external sources

Juno is one of the world’s largest and most highly regarded online vinyl music and equipment retailers. Founded in 1997, we are committed to offering the broadest range of music and equipment with the highest standards of service, to more than 300,000 customers in over 160 countries. All orders received before 5pm are dispatched the same day and our customer service telephone lines are open 10am - 6pm Monday - Saturday, and outside working hours we guarantee an email response to customer enquiries made via our website within 24 hours.

Contact info

4.9

Excellent

TrustScore 5 out of 5

54K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(53,556)

3,926 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great after sales service

Ordered 2 vinyl albums from Juno which arrived next day. One album had a dent which caused loud clicking on track 3 of side 1. Raised this with their Customer Support team who responded right away asking for a photograph of the damage. They agreed to send a replacement which is arriving today. Great service.

19 June 2026
Rated 5 out of 5 stars

Great stock and fast delivery

I was delighted to find a recent US release available from Juno at a very reasonable price - no copies for sale in the UK could be found on Discogs.
I am always amazed at how quickly Juno gets its orders out - an order placed late Friday was delivered on Sunday! It was in factory-sealed condition as advertised and very well packaged for posting.
Good work!

19 June 2026
Rated 5 out of 5 stars

Excellent

I have to say that every single time I browse on Juno, they have exactly what I’m looking for. The shipping is absolutely excellent, arriving next day. I tend to use Juno as my weekly vinyl shop..I think I have a problem 🙈🤣

12 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look