Jtexpress Reviews 

158
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, most reviewers were let down by their experience overall. Customers frequently state that online orders are severely delayed for multiple weeks, while digital tracking updates consistently provide inaccurate information regarding parcel locations and transit statuses. Consumer feedback repeatedly mentions that customer support teams are completely unreachable, unprofessional, and fail to respond to inquiries or resolve urgent delivery problems. Some reviewers were happy with quick shipping times when packages occasionally arrived promptly within a few days. Conversely, a small portion of people felt that individual delivery experiences could vary greatly depending on the specific region and local staff members involved.

What people talk about most

Delivery service

Users describe negative interactions with delivery service, highlighting severe delays and parcels marked as... See more

Customer service

People report negative experiences with customer service, highlighting that phone support is often... See more

Service

Customers consistently note negative experiences with service, describing it as completely unacceptable,... See more

Customer communications

Consumers find customer communications to be frustrating, reporting that phone numbers are out of service and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible - ruined my sons birthday party ... thanks. Parcel was shipped with J&T express for whatever reason (instead of usual auspost) said onboard for delivery yesterday (thursday) but marked as... See more

Rated 1 out of 5 stars

This is absolutely the worst delivery service we ever dealt with. Would give zero stars. We live in a house on a very accessible street, plenty of space to stop on our driveway. We receive multi... See more

Rated 1 out of 5 stars

Have a parcel coming apparently J&T Express attempted delivery on 12th October 2026. Says couldn't deliver address appears to be incorrect. My address is correct After multiple email telling... See more

Rated 1 out of 5 stars

This is worst company i ever touch in uae as mone order i make always under problem courier s never answering and if answering never under polite they dont care u hurry or no . i wish habe rate 0... See more


1.2

Bad

TrustScore 1 out of 5

158 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(158)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst Ever Delivery Experience!

This company just delivered TWO packages destined for different units in No 89 in our street to our number 113 unit block.
Secondly, they were just left outside open to the street, no attempt to contact residents, or put behind security.

This is the worst delivery security stuff-up all of us have seen in the last 3 years!
I looked for a number to ring in Australia..... guess what? does not exist!!

29 August 2026
Unprompted review
Rated 1 out of 5 stars

One star is way too much

One star is way too much. Should be -20 points. Delivery personnel claims they were at the said location at 2039 and delivery attempt failed.

Which is odd because there was no evidence of any human presence

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Awful courier!

Awful courier!! Delivered to a completely different house number! Not sure if they understand the basic concept of a UK postcode and house number. Baffled??? that bad will not use temu again!

12 August 2026
Unprompted review
Rated 1 out of 5 stars

If I could leave Zero stars I would

If I could leave Zero stars I would. They have had my parcel since 31.7, so 2 weeks now and no sign of it even leaving the depot. Zero customer service available and I very much doubt I will ever receive my parcel now. I will not use the seller again either as cannot risk another lost parcel

13 August 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE

THIS IS THE WORST PLACE EVER BECAUSE WHY ON EARTH IS MY STUFF BEING DELAYED FOR 14 DAYS LIKE YOU SAID WOULD COME ON THE 5TH OF AUGUST AND YOU HAVEN'T GIVEN ME ANY UPDATES. I AM SO MAD RIGHT NOW BECAUSE I WANT MY PACKAGE AND I AM SUPRISED THAT YOU EVEN HAVE 1.2 REVIEWS, YOU DON'T EVEN DESERVE THAT IT SHOULD BE 0.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

📢 PUBLIC SERVICE ANNOUNCEMENT J&T deliveries are not available in your area.

📢 PUBLIC SERVICE ANNOUNCEMENT: J&T DELIVERY ALERT
Issued by: The Department of Lost Parcels & Broken Dreams
Region: Anywhere within reach of J&T’s delivery “service”
Citizens, please remain calm.
We regret to inform you that J&T have once again been spotted attempting to deliver parcels.

WARNING TO ALL RESIDENTS
If you have a parcel being delivered by J&T, please prepare accordingly:
You may receive your goods sometime before the next millennium, but this is not guaranteed.
Consider taking up an apprenticeship and crafting the item yourself.
It will be significantly faster and you’ll gain a new skill while J&T continue their archaeological expedition with your parcel.

Stay safe. Stay vigilant. And for heaven’s sake, don't even bother tracking your parcels. No postcodes are available on Mars
In the last week, they have handled two of my parcels:
Parcel 1: Delivered to the wrong address. Not even close. Possibly a different postcode. Potentially a different planet.
Parcel 2: Has been “out for delivery” for over a week. It is now officially classified as Missing, Presumed Touring Europe.

Upon contacting the supplier, I bravely announced I would no longer accept any deliveries involving J&T.
The supplier responded with the kind of confidence only found in people who have never met J&T:
“Your current order and all future orders will be delivered by J&T… plus they will handle Special Deliveries.”

Special Deliveries?
We advise the public not to panic.
I asked, “Are special deliveries the ones that never need delivering?”
The representative replied, “YES.”
This was later corrected to “Sorry, I misunderstood,” but the damage was done.
Sherlock immediately came to mind — because clearly, we’re dealing with a mystery.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Not even one star!!

Not even one star!!! They are the worst in gcc, they hang up on you when you call them. They lie on official website when you try to track out the airwaybill number, like you will call them every time but yet they will not do their service by pretending you are not available, you can keep keep begging them every day for a service that you paid, no they will hang up on you. Avoid them at any cost they are so disrespectful and scammers

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful delivery company

Awful delivery company. Has no tracking once left there distribution centre and no contact with couriers. Couriers are not managed and allowed to deliver if and when they want. AVOID

25 July 2026
Unprompted review
Rated 1 out of 5 stars

They lost two packages

They lost two packages, their delivery staff tampered the delivery signature so it looked like the package was delivered. online support states that you can only claim up to 30days after delivery date and they dont do anything.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Bizarre, Careless, Irresponsible, Uneducated, Unprofessional

2 of my packages from Temu, arrived to them and both of the packages were updated on tracker as delivered and I never received them, these people are thief and they kept the packages for themselves and there is no update of any receiver on the tracker, they don't talk on customer service number, uneducated people are sitting there who don't understand what we are asking,
more than one decade in the region and 1 company is like this, J&T express

Bizarre, Careless, Irresponsible, Uneducated, Unprofessional

They should close the company.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Driver abandoned my package and rang me…

Driver abandoned my package and rang me to boast about it. Somehow worse than Evri. Customer services basically fobbed me off, and suggested I "try and get a refund, idk".

Shocking and unprofessional in every possible way at every possible step. Genuinely awful.

22 July 2026
Unprompted review

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