Jtexpress Reviews 

Worst company to deal with , get told two different things by different people when I phoned them. Package saying out for delivery doesn't mean anything .

Recieved the email telling me my order had been delived to my address and at what time. Nothing. No delivery. The company is uncontactable. I will be reporting them to the relevent consumer protection services. Consumers deserve better than being lied to.

Late, useless, online chat with live agent unable to respond, so that’s useless, phoning is pointless, the entire j&t team from management through to delivery drivers are dumb pointless and a waste of time. Don’t use this courier! Bunch of morons.

If I could give 0 stars I would. I had a driver come to my fort and knock VERY aggressively at 6.45pm, as a single woman who lives alone it was scary. I asked multiple times for him to please tell me the name on the parcel as I didn’t want to open the flyscreen door unnecessarily and I have someone who lives down the side of my house and the package was as it turns out for them. He refused to tell me the name and slammed the box - it was a massive package, bigger than I could carry- against the door and said read it. I couldn’t read it through the door. My dog was going off at him and my baby had now woken up from all of this and the driver still refused to tell me who the package was for do he said ‘whatever I’ll bring it back tomorrow’. This all happened after dark.

Then he can back the next morning. Knocked aggressively again. When I went outside I told him the way he was slamming The gate and knocking so aggressively was quite rude when he now knows I have a baby and a dog. He got defensive and was very rude in an aggressive tone. I asked him to please put the package down as I couldn’t Carry it so I could sign and he said that I was being rude and he wanted someone else in the house to sign for it. I told him that I was there to sign for it and that I wouldn’t get anyone else. He refuse to give me the parcel or let me sign for it so I told him to get off my property. He didn’t leave. I was terrified. I started yelling at him to get the hell off my property or I would call the police. He took his sweet time leaving and yelled right in my face. I am a small 20 year old girl and he was over 6ft and probably at least 30. Terrifying. He through all kinds of insults at me as I kept yelling at him to just get off my property as thay was all I could do. He told me a was a mother effing entitled b*tch. I was mother effing this and mother effing that. It was awful. I cannot stress how scary this whole experience was. I called uo and complained to the company but I have no idea if they actually took me seriously or not. Didnt send me any kind of report or outcome.

Courier threw my parcel and left it sitting in the rain, too lazy to walk five steps to leave under shelter at my front door. I have it on camera footage.

Had a very bad experience with them the delivery guy run with my money

While I am pleased with delivery times (although when you are notified of an out for delivery you do expect it to be delivered that day not a day or 2 after). I am not pleased with the fact that delivery drivers think they can pull up in your driveway, right up to your garage/front door and park their car up to have a phone conversation and then walk off to have a conversation with an uber driver who pulls up in the street. My dog was going off because he could sense people at our house that were unfamiliar and he could hear loud talking outside our home. When I opened the door the courier driver was finishing a phone call in his car and then he moved away from his car and began chatting with an uber driver (deliveries happen to coincide). They were having a great ol chinwag in the road. When asked to stop and move on due to the dog barking the courier waved us on and said yeah but they both turned and continued to talk to each other. My partner had to go out the front to collect the parcels and our lunch order and tell them both to move away and for the courier to get his car out of our driveway. I think that is extremely rude to be at someone else’s home, parked right up in their property but to remain there whilst you take a phone call and then after the call you leave your car to go to the roadside and talk to someone else/socialise, and when politely asked to move on and have your conversations somewhere else the courier was rude and ignorant, next time they will get a swift piss off and leave now from me as it’s not the first time these couriers have sat in our driveway having personal phone calls before moving away. You don’t just sit in a customers driveway, it’s not your property and you don’t have those permissions, you deliver and you move on - J&T Express not a professional service at all.

If you are unlucky enough to get this company as the courier delivering your online order, strap in for the worst customer service imaginable. To assist, if you find your parcel stuck in their warehouse and not getting delivered, try paying them a visit at Warehouse 10, 2 Christina Rd, Villawood NSW. It’s what I had to do to pick up my purchase after 2 weeks of non delivery

This has to be the worst, most useless rubbish service provider in the country. If this is what the Chinese manufacturers rely on to get their products to end users here, they need to rethink it urgently. Crap phone support amounting to none at all; live agents just as useless, not answering or responding; drivers drop parcels out of hours, leaving them somewhere in the bushes (literally). Why do we have to tolerate such useless O/S-based service providers in this country?

Extremely poor experience. I would not choose to deal with this company again.

waiting on a parcel, have been home all day and it’s been out for delivery . “We attempted to deliver but the building was closed” and yet not a single person has shown up at my residence? Called their hotline as their online support is a bot that freezes after 3 sentences - the young girl on the end of the line proceeded to giggle and laugh at me the whole time? dumpster fire of a courier, hopes and prayers I actually get my package

Stolen parcels just don’t go near them anyone with a brain cell can see they are con artists

I had a look at some comments and seeing them all with only one star I said to myself yet another courier service that is just as bad or worse than the other two courier which operate in Australia.
My parcel was supposed to be delivered late last week and since it hadn’t turned up, I got in contact with the courier and all they kept saying that there tracking is correct.
On 18/09/26 their tracking said out for delivery,
On 19/0926 their tracking said it had been delayed due to a vehicle incident. Today it is telling me that the parcel is dispatched from the transit center to the next destination. I asked the person what the next destination is and asked can the give me an ETA but they kept saying to me that the parcel is dispatch from the transit center to the next destination.
Now I am wondering has my parcel been damaged when they so-called vehicle incident was a collision and they don’t have a clue where my parcel is. How many other people have been affected??

Vendor out the wrong delivery address on the package, but it's taking JT so long to update it accordingly. Very very slow service, avoid at all costs

My parcel is severely delayed, they don't answer their phones or their live chat function. Puts me off buying from the retailer again if they continue to use J&T

Worst delivery company in Amman , for the third time delivery employees breaks their promises and makes flimsy excuses.

I am really surprised this company still in activity, because they have one of the wrost delivery services in Brazil. They do not deliver in time and they are always delaying the packages delivery. I do not recommend. They do not answer calls and do not answer the customer service via whatsapp. Bad experience with J&T Express.

Another garbage courier service who lie when you speak to them
Never call back had can't find your address 4 times you know there toxic when they can't find your addy even with GPS that's when you know they lost it or stolen it
Keep away from these bozos

Where is this "0.2" coming from? Who left anything but a 1-star review? I have dealt with many delivery/logistics companies; nothing like this. Their driver was rude and unprofessional, and the package had holes in it and several items missing. When you ask for a refund from the store, they tell you the handling and delivery company confirmed that everything was handled and delivered in order. They have floor-level ratings and very negative reviews on all platforms and forums.