My trike was stolen and I was devastated but Jorvik did much to boost my confidence in claiming on the insurance and in choosing a replacement model. I've lost count of the number of times I've contac... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent positive visit to Chester showroom to try out the trikes. Jorge took me through all the basics very patiently as I felt a bit unsteady at first. I have a long standing chronic back pain cond... See more
Company replied
I’m incredibly grateful to Terry at Jorvik Southampton showroom for taking the time to understand my needs and recommend the perfect trike for me. He went above and beyond to help, and his expertise p... See more
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Terry really made the experience visiting the Southampton showroom very easy and informative. He greeted us both and offered us drinks before sitting us down to assess our needs. He demonstrated... See more
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Company details
Written by the company
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Contact info
North unit Millfield Industrial Estate, YO19 6NA, York, United Kingdom
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Very helpful staff
6 May 2026
Reply from Jorvik Tricycles of York Ltd
We are delighted to hear that you found our staff very helpful and thank you very much for your five star review.
Brilliant service and support
We were made very welcome and nothing was too much trouble.
Jake was very patient and understood my issues. He was easy to talk to and put me at ease.
He built my confidence and answered all my questions
Nothing was too much trouble. Thank you 😊
18 May 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your kind words 😊
It was a pleasure to help you, and we’re really glad you felt comfortable and supported throughout the process.
Jake will be delighted to hear that he helped build your confidence and answered all your questions with patience and understanding. We always want our customers to feel welcome and never rushed, so it’s wonderful to know that came across in your experience.
We truly appreciate you taking the time to leave this lovely feedback. Enjoy your trike, and please remember we’re always here if you need any further help or advice in the future! 🚲
Reply from Jorvik Tricycles of York Ltd
Thank you very much Mrs Quirk :)
Change from 2 to 3 wheels
Initial questions to decide to which tricycle would be best for me were very thorough. Using the indoor track was a revellation. As a regular cyclist the track enabled me to learn how to change riding style giving me confidence to feel safe on new wheels in half hour.
A great facility and Jake was very patient teaching me. I cant wait to get my trike in a box to ride at home. Thank you
16 May 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful feedback!
We’re delighted to hear that the initial assessment helped you feel confident in choosing the right tricycle for your needs. It’s especially great to know that using the indoor track was such a revelation and helped you quickly adapt your riding style while building confidence on three wheels.
Jake will be thrilled to hear your kind comments about his patience and support — we’ll be sure to pass them on to him.
We can’t wait for you to receive your trike and start enjoying your rides at home. Thank you again for choosing Jorvik Tricycles, and happy riding ahead! 🚲😊
Home visit
Sam came for a home visit. A most pleasurable experience; he brought two trikes, which gave a good overview of the company’s products. We were impressed by his technical knowledge of Jorvik’s products and his interpersonal skills. Jorvik is very fortunate to have him on their team. Michael and Francesca
19 May 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Dear Michael and Francesca,
Thank you so much for your lovely feedback. We’re delighted to hear that Sam made your home visit such a pleasurable experience and that having the opportunity to see and compare two trikes helped give you a good overview of the Jorvik range.
Your kind words about Sam’s technical knowledge and interpersonal skills will mean a great deal to him. We completely agree — he is a valued member of the Jorvik team, and we’re very fortunate to have him with us.
Thank you again for taking the time to share your experience, and we wish you many happy rides ahead.
Warm regards,
The Jorvik Tricycles Team 🚲😊
Wow,my rida x arrived yesterday
Wow,my rida x arrived yesterday . Riding in the woods by .teatime. absolutely love it. From start to finish getting this 2 nd bike from jorvic was so easy Thankyou.
12 May 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your lovely message! We’re absolutely delighted to hear your new Rida X arrived safely and that you were already out enjoying the woods by teatime — that’s exactly what we love to hear 😊
It means a lot to know that your second bike from Jorvik was just as smooth and easy to order. Your continued support really is appreciated, and we hope the Rida X brings you many happy adventures ahead.
Enjoy every ride, and thank you again for choosing Jorvik Tricycles! 🚲🌿
From the beginning the staff were…excellent.
From the beginning the staff were extremely helpful.everything went smoothly during the ordering and finance.
5 May 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your wonderful review! We’re delighted to hear that our team was extremely helpful and that everything went smoothly with both the ordering and finance process. We really appreciate your feedback and your support. Enjoy your purchase, and please don’t hesitate to get in touch if we can help with anything in the future!
Jorvik
My new Frelsi was delivered speedily on…
My new Frelsi was delivered speedily on time and collected fully assembled at the impressive Southampton Showroom - ready to ride away.
Thanks to all the various staff involved in the order processing.
6 May 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your wonderful feedback! We’re delighted to hear your new Frelsi was delivered promptly and that collecting it fully assembled from our Southampton showroom made everything so easy and enjoyable.
We’ll be sure to pass your kind comments on to all the staff involved in processing your order — they’ll really appreciate it.
Wishing you many happy and comfortable rides on your new Frelsi, and thank you again for choosing Jorvik Tricycles! 🚲😊
Excellent service - highly recommended for adapted pedalling
Excellent service in the showroom, excellent delivery service, excellent assistance with technical queries after sales. My new electric tricycle adapted with a rom pedal meets my needs from a femoral nerve palsy. I used to really enjoy riding a bicycle but now cannot. So now hopefully many happy hours pedalling again.
5 May 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review. We’re delighted to hear that you had an excellent experience from the showroom through to delivery and after-sales support.
It’s especially rewarding to know that your new electric tricycle with the ROM pedal adaptation is helping you get back to enjoying cycling again following your femoral nerve palsy. Being able to regain that sense of freedom and enjoyment is exactly why we do what we do.
We wish you many happy and comfortable hours of pedalling ahead, and please remember we’re always here if you need any further assistance or support. 🚲
Jorvik
Reply from Jorvik Tricycles of York Ltd
Thank you for your positive feedback! We’re glad to hear the parts were easy to order and arrived on time. We really appreciate you taking the time to share your experience.
Jorvik
A good product with customer support…
The staff Emma and Poppy gave a good personal Service
6 May 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou so much :)
QUALITY MACHINE
Right from the start I was impressed by The Jorvik Tricycle. Quality machine with great standards, the service we recieved was also great at the Southampton premises, a full and detailed introduction to the machine how it worked and all functions were explained. All in all a first class experience
3 April 2026
Reply from Jorvik Tricycles of York Ltd
Hello,
Thank you very much for your kind comments.
We are delighted to hear that you were impressed with your Jorvik Tricycle and that you had such a positive experience with our Southampton team. We always aim to provide a thorough introduction and ensure customers feel confident and comfortable using all aspects of their trike, so it is wonderful to know this was reflected in your visit.
Your feedback regarding both the quality of the machine and the level of service provided is greatly appreciated and will be shared with the team.
Thank you again for taking the time to write to us, and we hope you continue to enjoy many happy rides on your Jorvik Tricycle.
Have been using an Elite e e20 Jorvik…
Have been using an Elite e e20 Jorvik tricycle for several months and what i immediately did not take to was the width of the rear. For weaving around obstacles (as i ride on pavement as well as on road),with its' width there would be restrictions in what i could by pass. Yes, the basket is of adequate depth and width but a less wider rear would also help the trike look better. Once i had started riding and used PAS 1, the force was of a spurting forward - not gentle and gradual power but sudden, after maybe a 1/4 turn of the pedal, which i was not prepared for but fortuneately i rode it cautiously and with awareness.
These are the only areas relevant to point out regarding first impressions of this trike.
There are other factors of the trike that i have written to Jorvik about, but for a review, the latter point should be helpful.
12 May 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for taking the time to provide such detailed feedback regarding your experience with the Elite EE20 tricycle.
We appreciate your comments regarding the rear width of the trike and understand how this may affect manoeuvrability in certain riding environments, particularly when navigating around obstacles or using both pavements and roads. Your observations regarding the overall appearance and practicality of the rear design are also noted.
We also appreciate your feedback concerning the pedal assist system. We understand that the initial power engagement can feel more immediate than expected for some riders, particularly when first becoming accustomed to the trike. Rider confidence and comfort are extremely important to us, and we are pleased to hear that you approached your early rides cautiously and safely.
Customer feedback such as yours is valuable to us as it helps provide insight into real-world rider experiences and areas customers feel could be improved.
Thank you again for sharing your honest review and for choosing Jorvik.
Very friendly and helpful staff
Very friendly and helpful staff. Terry went through the range of tricycles with me and helped me try the Rida X which was my ultimate choice. I was trrilled with my choice of tricycle, and eagerly await delivery
12 May 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you very much for your lovely feedback.
We are delighted to hear that you had such a positive experience with our team and that Terry was able to help guide you through the range of tricycles and assist you in choosing the Rida X.
It is wonderful to know that you are thrilled with your choice, and we are just as excited for you to receive your new tricycle. We are sure you will enjoy many happy rides ahead.
Your kind comments will be passed on to Terry and the rest of the team.
Thank you again for choosing Jorvik Tricycles.
Personal service above all
Personal service above all, from the people actually doing the job, sounds much better than having it done at home by an independent 'agent', and making the double journey, to bring and collect the etrike, worthwhile.
27 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your feedback — we really appreciate it.
We completely agree that having the work carried out by the people who actually build and prepare the trikes makes for a much more personal experience. It also gives us the opportunity to ensure everything is set up correctly and tailored to you before you head home.
We’re very pleased to hear that you felt the journey was worthwhile, and we hope you continue to enjoy every ride on your eTrike.
Had a very good experience with Jake at…
Had a very good experience with Jake at the Southampton premises. He was very well informed and helpful. Heshowed real ampathy with our circumstances and gave great advice. Well Done Jake
30 April 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your kind feedback.
We’re delighted to hear that you had such a positive experience with Jake at our Southampton premises. He always strives to provide helpful, knowledgeable support, so it’s wonderful to hear that his advice and understanding made such a difference to you.
I’ll be sure to pass your lovely comments on to him — he’ll really appreciate them.
Thank you again for taking the time to share your experience.
Kind regards,
I am very happy with my trike
I am very happy with my trike. It did take 3mths to arrive and then I had to wait a further 3 days for the rom pedals to be able to ride it which could have been delivered at any point within the last 3mths. Felt email communication was a bit slow with generally having to wait for 2-3 days for a reply and chasing up emails.
However like I said the trike is great and the help James gave us with videos and calls to help with setting up the pedals etc was first class. Absolutely loved my first ride if not a tad scary, she goes fast!!
Build quality is fantastic, shes very sturdy.
Ps her name is Helga
27 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your lovely feedback.
We’re delighted to hear that you’re very happy with your trike and that you enjoyed your first ride — even if it was a little scary! They certainly can pick up some speed. We also absolutely love the name Helga!
I do sincerely apologise for the delays you experienced, both with the delivery timeframe and the ROM pedals, as well as the slower email communication. Your comments are appreciated and will be taken on board so we can continue improving our service.
I’m very pleased to hear that James was able to support you with the setup and provide helpful videos and calls along the way. I’ll be sure to pass your kind words on to him.
Thank you again for your patience and support. We wish you many happy miles with Helga!
James was so helpful using his own…
James was so helpful using his own mobile to help me connect my front light to my JMT11
I thank you so much
Kind regards Geoffrey Barham
1 May 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou ill pass your feedback on .:)
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind words! We're delighted to hear you're so pleased with your trike. Sam will be thrilled to know he was able to help make the experience a positive one. Wishing you many happy miles ahead!
Team Jorvik
Reply from Jorvik Tricycles of York Ltd
Thankyou for such a lovely review .
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