After having been unwell for 6 years with balance issues and unable to walk any distance I seen an averted for a E trike and being a cyclist over the years I bought one with 2 batteries so I started... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had a superb meeting with Sam and James @jorvic Am now 200 miles on my tricycle takes some getting use to have now mastered the pedal speed for all the gears nice and steady fast peddling doesn’t... See more
Company replied
I ordered a JetE tricycle from Jorvik during covid without trialling it first (I live in Cornwall). Happily it arrived promptly and was straightforward to assemble. I persevered and after several wh... See more
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We have had excellent service from Jake in Southampton. He had been very helpful, patient and knowledgeable over the course of several visits. We never felt like we were being pressured into buying... See more
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Company details
Written by the company
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Contact info
North unit Millfield Industrial Estate, YO19 6NA, York, United Kingdom
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Thank you everyone at jorvik including…
Thank you everyone at jorvik including Sam and the kind man who called me to help sort my front light out,
6 May 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou I will pass your lovely feedback to Sam
Drakka II
I went to to try out a drakka 2 at southampton show room had a great time, staff were very helpful before i left i bought one.
5 May 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for your fantastic review! We're delighted to hear you had such a great experience at our Southampton showroom. It’s great to know the team were helpful and that you enjoyed the Drakka II so much you decided to take one home. We really appreciate your support and hope you have many amazing adventures with it!
Very good staff when Gary tried the freedom…
The staff when Gary tried the freedom were very good payments got a bit mixed up and delivery time could be more detailed ie you will have it in thee days and not the date it leaves jorvok
We are very pleased with the trike
27 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your feedback—we really appreciate you taking the time to share your experience.
We’re delighted to hear that our staff looked after Gary well when he came to try the Freedom trike, and that you’re pleased with the trike overall—that’s great to hear.
We’re sorry for the confusion around the payments and appreciate your suggestion regarding delivery updates. Clearer communication on delivery timing is something we’re always working to improve, so your feedback is genuinely helpful.
If there’s anything further we can do for you, please don’t hesitate to get in touch. Wishing you many happy miles on your trike!
Problem sorted very quickly
Quick and easy understanding of the issue via face to face WhatsApp chat and the spares to rectify immediately sent and, to my surprise, discounted..
24 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback!
We’re really pleased we could get the issue sorted quickly for you and that the WhatsApp video chat made things easy to diagnose. It’s great to hear the replacement parts arrived promptly—and we’re glad the discount was a nice surprise too.
If you need anything else, we’re always here to help. Enjoy your rides!
Thank you for helping me
Thank you for helping me
Thanks to Emma we managed to purchase part replacement to fix bike after someone stole battery and damaged our trike
22 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your review—we’re really glad we could help.
We’re sorry to hear about the theft and damage to your trike, that must have been very frustrating. It’s great to hear that Emma was able to support you in getting the right replacement parts sorted quickly.
If you need anything further, please don’t hesitate to reach out. We hope you’re back up and riding smoothly again soon.
Big thanks to Evie
Big thanks to Evie,
She managed to arrange a replacement battery to get out to us down in Leicester for the next day, when we called them mid afternoon
28 April 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for your great feedback!
We’re so pleased Evie was able to step in and arrange a replacement battery for next-day delivery—especially after your mid-afternoon call. We know how important it is to get you back up and running quickly.
We’ll be sure to pass your thanks on to her. If you need anything else, we’re always here to help!
I travelled for 3 hours from sevenoaks…
I travelled for 3 hours from sevenoaks to test ride the trike and was offered tea or coffee as soon as I arrived. I was shown how to use the trike by a very patient man [unfortunately didn't take his name]
I then rode the trike several times around the test track. Everything was explained to me very clearly.
I received the trike within 8 days and have been out on it for the first time today. A little scary at first - but soon got used to it. Looking forward to lots of adventures.
24 April 2026
Reply from Jorvik Tricycles of York Ltd
Hello,
Thank you for taking the time to share your experience with us.
We’re so pleased to hear that you made the journey from Sevenoaks and felt welcomed on arrival. It’s great to know the team took the time to guide you through everything and that you were able to get comfortable with the trike on the test track.
We’re also glad your trike arrived promptly and that you’ve already been out on your first ride. It’s completely normal for it to feel a little unfamiliar at first, but it sounds like you’ve quickly found your confidence.
Wishing you many enjoyable rides and adventures ahead! If you ever need any help or support, please don’t hesitate to get in touch.
Kind regards,
Roy Kennedy
After having been unwell for 6 years with balance issues and unable to walk any distance
I seen an averted for a E trike and being a cyclist over the years I bought one with 2 batteries so I started using it on the towpath untill I got used to it.I nowadays go cycling with my club mates and cover 50 miles at the weekends they are a brilliant bike
21 April 2026
Reply from Jorvik Tricycles of York Ltd
Hello,
Thank you so much for sharing your experience with us.
It’s fantastic to hear how the e-trike has helped you get back to cycling after such a long period of difficulty. Going from balance issues to riding regularly—and even covering 50 miles with your club—is genuinely inspiring.
We’re really pleased the trike has made such a positive difference for you, and we hope you continue to enjoy many more miles on it.
If you ever need any support or have any questions, please don’t hesitate to get in touch.
Kind regards,
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback—we really appreciate it. We're pleased to hear you found Jorvik timely and informative to work with, and we look forward to doing business with you again.
A pleasant test run experience. Very friendly and helpful knewhich…
Very friendly and helpful knew which Trike would be best for me. Gave me time to try and to come to a decision without pressure
18 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback! We’re really pleased to hear you had a relaxed and enjoyable test run experience. It’s important to us that customers feel supported and never pressured, so it’s great to know that came across. Please don’t hesitate to reach out if you need anything further!
Reply from Jorvik Tricycles of York Ltd
Thank you for your 5-star review! We're really pleased to hear you were happy with the quick service — it means a lot to us. We look forward to helping you again soon.
I bought a JMT003 5 years and use it…
I bought a JMT003 5 years and use it every day for work. After 5 years a motor bearing went and I was able to ship it back for repair. The advice was helpful and the part was returned in good condition
21 April 2026
Reply from Jorvik Tricycles of York Ltd
Thanks for taking the time to share your experience—it’s great to hear you’ve been using your JMT003 daily for the past five years.
We’re glad our team could support you when the motor bearing needed attention, and that the repair process and advice met your expectations. It’s always our aim to keep products working reliably for as long as possible.
If you ever need anything else, we’re here to help.
Jorvik Southampton - brilliant!
On our two visits to Jorvik Southampton, Jake and the other staff could not have been more helpful. The showroom is immaculate, with seating, refreshments (& loos!), and the trial ride set up is great, although obviously no hills to try.
Despite some issues with correct specifications due to changes on Jorvik's website, Jake persevered to get us the information we wanted, and went out of his way to ensure our delivery/collection needs would be sorted.
The mobility status of the trikes meant that buying without VAT was very simple, not requiring lengthy form filling as can sometimes happen.
Very good warranties on the products.
All in all, an excellent experience & I am now looking forward to riding my new trike.
28 April 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thanks so much for your brilliant review!
We’re delighted Jake and the Southampton team made your visits so helpful and enjoyable. It’s great to hear the showroom, trial ride setup, VAT process and warranties all helped make the experience smooth.
We really appreciate your patience while Jake checked the correct specifications, and we’re thrilled he could get everything sorted for your delivery/collection needs.
Enjoy your new Jorvik trike, and happy riding!
I purchased my first trike in 2019 a…
I purchased my first trike in 2019 a Jorvik Odin Mountain Bike Trike I am on my third one now a Jorvik JMT3 - 5 the Trike s have been great as the Customer Service Team nothing is a problem to them.
21 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your lovely review and continued support since 2019.
It’s great to hear your Jorvik trikes have served you so well, and we’re especially pleased that our Customer Service Team has been able to help whenever needed. We really appreciate your loyalty and hope you enjoy many more rides on your JMT3.
Reply from Jorvik Tricycles of York Ltd
Thank you for your feedback!
We’re really pleased to hear you found the team polite and knowledgeable—that’s exactly the service we aim to provide. If there’s anything else you need, we’re always happy to help.
Very helpful
Very helpful, and knowledgeable staff, slightly long wait for delivery, hopefully after sales and customer service will be of the same standard in the years to come.
17 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback — we really appreciate it. We're glad you found our team helpful and knowledgeable.
We’re sorry the delivery took a little longer than expected, and we’re always working to improve this. It’s great to hear your confidence in our after-sales support — we’re committed to maintaining that same level of service for you long into the future.
If there’s ever anything you need, please don’t hesitate to get in touch.
Jorvik
Had a superb meeting with Sam and James…
Had a superb meeting with Sam and James @jorvic
Am now 200 miles on my tricycle takes some getting use to have now mastered the pedal speed for all the gears nice and steady fast peddling doesn’t increase speed .change up gears nice and steady fast.am now really feeling the benefits health wise and fitness’
All working in random 5 stars 🌟 plus
Well worth a visit to there showroom no high pressure sales methods you have a 1 hour appointment and an indoor track to practice on .but get some miles done on cycle tracks slow and easy before building your speed up 🌟🌟🌟🌟🌟🤩🍪👌🏴
17 April 2026
Reply from Jorvik Tricycles of York Ltd
Love hearing this—what an incredible journey so far! 🚴♂️
200 miles is no small feat, and it sounds like you’ve really taken the time to understand your trike and build your confidence the right way. That smooth, steady pedalling makes all the difference, and it’s great to hear you’re already feeling the health and fitness benefits.
Sam and James will be thrilled to know you had such a positive experience—especially making the most of the showroom track and getting out onto real cycle paths too. That’s exactly the way to do it: steady, relaxed, and building up at your own pace.
Thanks so much for sharing your experience and the 5-star review 🌟 It genuinely means a lot.
Keep enjoying the ride—and here’s to many more miles ahead! 🙌
Highly recommended
Jake was fantastic and really, really helpful! He talked us thoroughly through the bike and advised us on which was the best trike for my 86 year old mother-in-law! He let us test ride it as much as we like and showed us how to fold it, as well as how to use all the controls etc.
We can’t recommend him enough.
Thank you!
27 April 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your kind words!
Jake will be absolutely delighted to hear this—he takes real pride in making sure every customer feels confident and well looked after. It’s great to know he was able to guide you to the right trike for your mother-in-law and give you plenty of time to get comfortable with everything, from the controls to folding the bike.
We really appreciate your recommendation—it means a lot to us. Wishing your mother-in-law many happy and enjoyable rides ahead! 🚴♀️🌟
Fantastic experience
From the start of the process the team at Jorvik, both in person at the Southampton showroom and on the helpline, could have not been more helpful. Everything was tailored to my needs (stroke survivor with right side limited mobility) and they took the time to work out what they were! I never felt rushed. We picked the trike up and it was all set up before we took away, they even helped us load in the car. Thank you Jorvik team
7 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for sharing your experience—it really means a lot to us.
We’re so pleased to hear that both our showroom team in Southampton and our helpline were able to support you every step of the way. Taking the time to understand your individual needs and ensuring everything is tailored correctly is exactly what we strive for, so it’s great to know you felt comfortable and never rushed.
It’s wonderful that everything was ready for you on collection day too—and that the team could lend a hand getting you on your way.
Wishing you many enjoyable and empowering rides ahead, and thank you again for choosing Jorvik 💙🚴♂️
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