My trike was stolen and I was devastated but Jorvik did much to boost my confidence in claiming on the insurance and in choosing a replacement model. I've lost count of the number of times I've contac... See more
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Review summary
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What people talk about most
Reviews shaping this summary
From the day I visited the showroom in Chester to going for a proper road ride today, I can honestly say I'm 100% impressed and overjoyed I can cycle again, when I thought my days were over. Somehow... See more
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Excellent positive visit to Chester showroom to try out the trikes. Jorge took me through all the basics very patiently as I felt a bit unsteady at first. I have a long standing chronic back pain cond... See more
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Visted the new Chester showroom. It was rather hard to find initially, but after being guided in I found the Chester Jorvik showroom. Make sure you you read the signs for Central trading estate a... See more
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Company details
Written by the company
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Contact info
North unit Millfield Industrial Estate, YO19 6NA, York, United Kingdom
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Very helpfull
28 May 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your feedback! We're delighted to hear that you found our team very helpful. Providing friendly and supportive service is always our priority, and we truly appreciate your kind words. Thank you for choosing Jorvik, and we hope you enjoy many happy rides ahead! 🚲😊
Reply from Jorvik Tricycles of York Ltd
Thank you for your wonderful review! We're so pleased to hear that you were happy with our service and prompt delivery. Best of all, it's fantastic to know that you love your tricycle! ❤️
Thank you for choosing Jorvik and for taking the time to share your experience. We wish you many happy, safe, and enjoyable rides for years to come. 🚲😊
They were very good with helping me out…
They were very good with helping me out with my condition on getting back to freedom and adapting the trike for my condition
28 May 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for sharing your experience. We’re so pleased we could help adapt your trike to suit your needs and support you in getting back to enjoying your freedom and independence. It means a great deal to know that the team was able to make a positive difference. We wish you many happy and comfortable rides ahead Wayne .
Love my JMT13 Trike it has changed my…
Love my JMT13 Trike it has changed my life. A few slight niggles quickly sorted. Great company thank you.
20 May 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you love your JMT13 Trike and that it has made such a positive difference in your life. It's also great to know that any small niggles were resolved quickly by our team.
Your kind words mean a lot to us, and we're grateful that you chose Jorvik. We hope you continue to enjoy many happy, comfortable, and enjoyable rides on your trike for years to come.
Thank you again for your support!
Reply from Jorvik Tricycles of York Ltd
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that once we made contact, the transaction was smooth and straightforward for you. We always strive to provide a helpful and efficient service, and it's great to know we were able to deliver that experience.
Thank you for choosing us, and we hope you enjoy your trike for many years to come. If there's ever anything we can help with in the future, please don't hesitate to get in touch.
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback. We’re delighted to hear that you found our team helpful, and we truly appreciate your support.
The friendly staff
22 May 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our staff friendly. Providing a welcoming and helpful experience is something we pride ourselves on, so it's wonderful to know this stood out during your visit.
We really appreciate your support and hope you enjoy many happy miles on your Jorvik tricycle. If there's ever anything we can help with in the future, please don't hesitate to get in touch.
Very easy process for my order and…
Very easy process for my order and delivery. Lovely teal colour and comfortable to ride. Comprehensive instruction manual. Have enjoyed cycling around the lanes and using the extra power of the battery occasionally.
15 May 2026
Jorvik VANDRA review
Trike had to be returned due to a fault with the electrics. However, despite some problems with transportation, the trike was sorted and returned with no problems. I’m very pleased with it. Many thanks to Ange for her patience and help in getting everything sorted out and to Jorvik for the accessories I received as compensation for the problems.
15 May 2026
Excellent Service from Emma and the Team
Emma and the Team have always been so helpful and sympathetic to my needs. My two visits to the Southampton Showroom were most constructive, where James and Jake gave a detailed tour of the Trikes and all their controls.
Delivery was excellent and the trike was so well packed that it took about an hour to remove all the protection.
Before placing an order, I would recommend visiting one of the Showrooms for a test Drive, or arranging a home Demonstration then explore the routes you plan to use your Trike on.
Thank you for the 5 Star Personal Service which has been excellent. I am now looking forward to meeting other Jorvik Owners in the Poole area.
It has been a pleasure dealing with Jorvik over the last two years
Best Regards Peter
19 May 2026
Reply from Jorvik Tricycles of York Ltd
Thank you, Peter, for your wonderful and detailed feedback. We are delighted to hear that Emma and the team have been able to support you throughout your journey with us and that your visits to our Southampton showroom were so helpful and informative. James and Jake will be especially pleased to know that their guidance and detailed tour of the trikes made a positive difference to your experience.
We're also pleased that the delivery process met your expectations and that your trike arrived safely and securely packaged. Your recommendation to visit a showroom, arrange a home demonstration, and test routes before purchasing is excellent advice and something we encourage wherever possible.
It has been a genuine pleasure supporting you over the past two years, and we truly appreciate your kind words about our personal service. Thank you for placing your trust in Jorvik. We hope you enjoy many happy adventures on your trike and have the opportunity to connect with fellow Jorvik owners in the Poole area.
Wishing you many enjoyable miles ahead, and thank you again for your 5-star review.
Best wishes,
The Jorvik Team 🚲😊
My trike arrived minus a battery and…
My trike arrived minus a battery and cargo box then an incorrect battery was sent apparently due to labeling errors at the carriers, Emma was very helpful in sorting everything and personally involved herself in sorting things for which I was very grateful and I was given a very generous sum of money to spend at the the Jorvik shop because of my inconvenience, I was very impressed with the concern shown to me by Jorvik staff and I was finally able to ride my trike 10 days after its arrival but it was well worth the wait Thank you all,
14 May 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for taking the time to leave us a review and for your patience throughout the delivery issues you experienced.
We sincerely apologise for the missing items and the incorrect battery being sent initially. While we understand how frustrating this must have been, we're delighted to hear that Emma was able to assist you and keep everything moving towards a resolution. We pride ourselves on looking after our customers, and it's wonderful to know that the support and concern shown by our team made a positive difference.
Thank you again for your kind words and for choosing Jorvik. We wish you many happy and enjoyable rides ahead.
Very good all round service
Very good all round service from the York branch.
I had a few issues at first and they dealt with it all very well. The trike is great and I am enjoying riding it.
It is very well made and the fact it folds right up made it easy to put in it’s allocated place through our door.
Thank you York for getting me back riding again with three wheels instead of two. Come on sunshine!!!
20 May 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful 5-star review Sue
We're delighted to hear that the team at York were able to resolve the initial issues and ensure you had a positive experience. It's fantastic to know you're enjoying your trike and that the folding design is making storage so convenient for you.
Helping people get back to enjoying the freedom and independence of cycling is exactly why we do what we do, so we're especially pleased to hear we've helped get you back riding again—this time on three wheels!
Thank you for choosing us, and we hope you enjoy many happy miles ahead. Now all we need is a bit more sunshine!
Brilliant
Brilliant, innovative company with great choice of e-tricycles. Well made, with lots of features. Have had a few Jorviks, and they have all been good!
13 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your wonderful feedback. We're delighted to hear that you've had such positive experiences with our e-tricycles over the years. It's fantastic to know that you appreciate the innovation, quality, features, and range of tricycles we offer. Your continued support and loyalty mean a great deal to us, and we're thrilled that your Jorvik tricycles have served you well. Thank you for choosing Jorvik, and we wish you many more enjoyable rides in the future! 🚲😊
I visited the Southampton showroom this…
I visited the Southampton showroom this week.
I was greeted by Terry who made me very welcome.
He was very knowledgable & answered all my questions.
I was looking to upgrade my current Jorvik trike. After my visit that is what i did. If you are thinking of getting a trike i can highly recommend giving Terry a visit
15 June 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for taking the time to share your experience. We're delighted to hear that Terry made you feel so welcome during your visit to our Southampton showroom. His knowledge and dedication to helping customers are greatly valued, and it's wonderful to know that he was able to answer all your questions and assist you in upgrading your Jorvik trike. We truly appreciate your recommendation and your continued trust in Jorvik. We hope you enjoy your new trike and wish you many happy miles ahead! 🚲😊
Superb experience
Superb experience the team are so helpful and nothing is too much trouble. If you are thinking of getting a tricycle, you won’t go far wrong here.
5 May 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for your fantastic review. We're delighted to hear that you had such a positive experience with our team. It's great to know that you found everyone helpful and willing to assist with anything you needed. Your recommendation means a lot to us, and we're pleased that you would encourage others considering a tricycle to choose us. Thank you for your support, and we wish you many enjoyable rides on your tricycle! 🚲😊
Unhappy
Where do I start....
I'm not happy with Jorvik Tricycles.
My trike is out of warranty, three months wait to get a diagnosis of the repairs, trike needs a new motor. Plus repairs to date, I'll be out of pocket for in the region of £1000.00 pounds.
The trike I bought has only done 310 miles, been stored indoors, not used in wet weather and maintained regularly.
Sadly and dissapointingly there has been no over and above service offered, or any gestures of good will, especially as I'm disabled.
I rely on my trike for my mental health and social interaction e.g. walking my dog and going to purchase groceries.
It appears from my experience, all Jorvik Tricycles want is the sales of a new trike and then they wash their hands of any responsibility once they have your money in the bank!!
Once ordered, I had a five month wait for the Tricycle to be delivered, while the full cost of the Trike had been paid for in full.
Poor after sales customer service.
Filtered response from reception when taking my calls, when asking to speak to a member of the maintenance staff, I was met with "I'm sorry they're with a customer at the moment" Then left waiting for a call back the next day, at their convenience.
Slow, lack of credible feed back response from service dept. Said that they had tried to call and have left voicemails, when this hadn't happened.
Conclusion:
A lack of confidence with Bafang motors, and e-trikes, the credibility of Jorvik Tricycles as a company to help customers.
and...
Dissolutionment with the whole experience of trying to recover from a Traumatic Accident and rebuild my independence to live a normal life. This has now been taken away through a lack of trust and faith in the Jorvik product and their lack of humanity.
Jorvik have caused unnecessary distress and impacted on my mental health because of their lack of help!
To avoid negative feedback and accountability Jorvik removed a post off social media, explaining about my journey...
No moral standing!!!
What does that say???
16 June 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear that you are disappointed with your experience and understand how important your trike is to your independence, wellbeing, and day-to-day activities.
We would like to clarify a number of points for accuracy. Our records show that the trike is approximately six years old and has been outside of its warranty period for around three years. When you contacted us regarding the motor, you advised that you were not making a warranty claim and simply asked us to inspect the motor to determine the fault. We carried out this inspection free of charge and our technician subsequently advised that the motor had seized.
It is also important to note that we have never inspected or assessed the trike itself. The only item sent to us was the motor via post. As a result, we have not had the opportunity to examine the complete trike, its condition, maintenance history, or any other components that may be relevant to the issues described in your review.
Throughout this process, our service team worked with you and remained available to assist. Our records show that we spoke with you on numerous occasions and made multiple additional attempts to contact you by telephone to discuss the findings and available options. We understand from previous conversations that you are not always able to answer calls, and we appreciate that this can sometimes make communication more challenging. Nevertheless, we continued our efforts to keep you informed and support you through the diagnostic process.
Regarding the original purchase, the trike was ordered as a pre-order item and the delivery timeframe was clearly communicated and agreed at the point of sale. The order was supplied within the timeframe provided.
While we fully appreciate your frustration at facing a repair cost on a product of this age, we are disappointed by several statements made in this review. We have made considerable efforts to assist despite the trike being significantly outside its warranty period, including carrying out a diagnostic inspection of the motor free of charge and providing technical advice regarding the fault.
Given the assistance provided and the number of conversations we have had with you, we are genuinely disappointed to receive such a severe review. We have sought to assist wherever reasonably possible and do not recognise the suggestion that we have been unwilling to help or engage with your concerns.
We would also like to clarify the comments regarding online reviews and feedback. The management of our reviews is handled independently by a professional marketing agency that works with a number of respected brands within the disability and mobility sector. Reviews are not removed simply because they are negative, and we have no policy of suppressing genuine customer feedback. We therefore do not believe the statement that comments were removed to avoid accountability accurately reflects the situation.
We value all customer feedback and remain willing to discuss any concerns directly should you wish to do so.
Booked a test ride at Southampton…
Booked a test ride at Southampton .Great space and fascilities to try out .Jake listened to my requests for "what is a must" and we all agreed on a mdel.Rode around ,tried out at my speed/leisure .All questions listened to and answered .Treated like a human.No pressure whatsoever put on me .Coudnt have been more helpful- both staff members. Honset open discussions .I am placing an order later today .
15 June 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for your fantastic feedback. We're delighted to hear that you enjoyed your test ride experience in Southampton and found our facilities helpful for trying out the different models. It's wonderful to know that Jake and the team took the time to listen to your needs, answer your questions, and provide honest, pressure-free advice to help you choose the right model. We really appreciate your kind words and are thrilled that you've decided to place an order. Thank you for choosing us, and we look forward to welcoming you back soon.
It took 3 weeks and it doesn't really…
It took 3 weeks and it doesn't really work in that the arm needs to be longer. Disappointing.
18 May 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your feedback, Mr Hall.
I am sorry that you are disappointed with the mirror.
Having reviewed your order for the mirror , this was purchased on a pre-order basis and was dispatched within the advertised pre-order timeframe, so there was no delay beyond the dates stated at the time of purchase.
With regards to the mirror vision, we have provided a demonstration video to your email, showing the correct fitting and adjustment. These mirrors are designed to be adjustable and, when fitted correctly, provide rear visibility for the rider.
I have also contacted you directly to discuss your concerns and to ensure we do everything we can to assist . Should you require any further support at all, please do not hesitate to get in touch. I have left my name and number for you to reach out if you need any further assistance.
Kind regards,
Jorvik Tricycles
Great advice, try before you buy!
Jake at Southampton was really helpful getting me back under pedal power after being unable for so long. It's great being able to try the accessories you need and having knowledgeable advice. They aren't as cheap as some of the others out there but really well made, solid and completely assembled (unlike the others). So many useful little extras like indicators, locking brakes and the seat riser was a revelation for those of us with reduced mobility in the knees!
11 June 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your fantastic 5-star review.
We're delighted to hear that Jake at our Southampton showroom was able to help get you back under pedal power after such a long time. Being able to try different accessories and receive expert advice is something we believe is incredibly important, especially when finding the right setup to suit individual mobility needs.
It's wonderful to hear that features such as the indicators, locking brakes, and seat riser have made such a positive difference for you. We take great pride in the quality and durability of our tricycles, as well as ensuring they arrive fully assembled and ready to ride, so it's rewarding to know this was appreciated.
Thank you for choosing Jorvik Tricycles and for taking the time to share your experience. We wish you many happy and comfortable miles on your new tricycle.
Overall very helpful dealing with all…
Overall very helpful dealing with all my enquiries and sent all necessary information I needed for my jorvik tricycle. All customer advisors also very friendly. Thank you.
12 June 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback. We're delighted to hear that our team was able to help with all of your enquiries and provide the information you needed for your Jorvik tricycle. It's especially pleasing to know that you found our customer advisors friendly and helpful throughout your experience. We truly appreciate your support and thank you for taking the time to share your comments. We wish you many happy journeys on your Jorvik tricycle! 😊
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