Quality product, competitive price and efficient delivery to click and collect

Excellent customer services. Issue sorted quickly and efficiently.

I was having to return an item that unfortunately, didn’t fit. The staff in the store I visited are always friendly, greet you with a huge smile and nothing is too much trouble. That’s an enormous benefit to shopping in all JL and Waitrose stores.
My return was completed without issue, and I was alerted to the item having been received for processing later that day. Excellent service.

John Lewis are always a delight to shop with, prompt delivery great communication.
Unfortunately an item was damaged during transit in my most recent order. I emailed immediately to let them know they telephoned me the same day and 2 days later I received my replacement.
1st Class service thank you

We’ve bought our vacuum cleaner from JLs for years so we obviously returned when our last one packed up.
Just as we started looking the sales assistant Maria came along to help us. She’d actually just finished her shift and was one her way home and stopped to assist us. She was so helpful and we picked up our latest Dyson.

I have been asked to leave a review for John Lewis and it is a pleasure to oblige.
I have been shopping at John Lewis for more than 30 years, instore and online; I can sincerely say it is my favourite place to shop. It has a wonderful selection of fashion, homeware, electricals an technology (with generous guarantees) and with prices to suit everyone's budget. The staff are approachable, greet you with a smile and they are extremely helpful if you require their assistance and its Customer Service is excellent. As a bonus, it rewards its customers for their loyalty with the John Lewis Rewards' Membership Card offering discount vouchers, freebie samples, competitions and free hot drinks and cake vouchers! What's not to like? Thank you John Lewis. JGx

Great service and good quality items

I ordered the bag on Friday evening and it was ready to pick up at my local Waitrose on the Sunday afternoon. Finding it on the site was easy, while the price was better than anywhere else I’d seen it. I couldn’t really ask for anything more.

Very poor service
We ordered two cushions and had to order them separately and pay two delivery charges, which is ridiculous.
Only after ordering twice and paying twice, did I later get an email saying that they were unable to fulfill the order.
This was despite there showing stock online during the ordering process.
The single item ordering and repeat postage costs, followed by cancellation is just disappointing from a higher brand store.
I would probably never order online again.

Great products and very fast shipping

Easy to order on line and pick a date that suits me for collection. Staff at collections are always friendly and I never wait long.

There are options to purchase and the app is easy to use. The ordered is also packed safely, so good to shop with John Lewis

Easy to order and delivered promptly

Has always met my expectation

Placed an order for 3 items, after sometime just received an email informing me of a refund.
No explanation, no asking if I would like a refund, awful service terrible.

Easy to find what I wanted. Changing rooms comfortable. Always a pleasant experience at John Lewis.

Great customer service from the aqua de parma stand. Assistant was brilliant and patient.
Helen i think it was coulsnt have been more helpful

The item I wanted was out of stock so set up a notification to let me know when it was available, I received a notification and purchase the item straight away and it arrived two days later. Great service and competitive prices.

Dear John Lewis, your customer experience team really surpassed themselves. Having discovered, after a lapse of three months (my fault), that only part of a delivery had taken place, the team jumped to it and within a week the missing part had been delivered and installed. I could not have asked for more. My thanks to Paul who made all this happen. Gold stars all round.