I've given JL 4 stars, for their shopping experience & excellent service. However, giving their 'Place to Eat' to a third party to run & cater is an extremely big mistake. We've sampled the range at o... See more
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Review summary
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Reviews shaping this summary
This would have been a 5 star review as odering the item, delivery time, the quality of packing and the item where all as require. Unfortunately the carrier delvered item to the wrong building. JL's... See more
Fast delivery, good quality, delivered in 2 separate deliveries.one driver rings bell and is gone before I get to the door, the 2nd driver actually waits for me to answer the door, I would say this is... See more
Got an item of clothing I really love. However there was a long queue for the fitting rooms and for the till. People in the queue were called over to use the lingerie fitting rooms, which then prompt... See more
Company details
About John Lewis
Written by the company
Welcome to the official Trustpilot profile for John Lewis.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Shop new season trends in homeware, furniture and fashion at John Lewis.
Discover the latest beauty products and browse must-have electricals, including iPads and TVs on the website. Find gifts and much more in-store.
Find a store near you using the Store Locator
Check out our Special offers
Contact our Customer Services
OUR SERVICES AND EXPERIENCES
MEN'S FASHION
WOMEN'S CLOTHING
HOME & GARDEN
Written by the company
Contact info
1 Drummond Gate, SW1V 2QQ, London, United Kingdom
- 03456 049 049
- www.johnlewis.com
4.0
Great
104K reviews
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Online shopping at JL
There are options to purchase and the app is easy to use. The ordered is also packed safely, so good to shop with John Lewis
14 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Placed an order for 3 items
Placed an order for 3 items, after sometime just received an email informing me of a refund.
No explanation, no asking if I would like a refund, awful service terrible.
14 July 2026
Reply from John Lewis
Hello Simon, thank you for reaching out to us. I am very sorry to hear about the difficulties you encountered with your order. At John Lewis, we always aim to offer the highest quality of service, and I sincerely regret that we failed to meet your expectations this time. This can happen when items become lost, damaged or out of stock. Rest assured, I will have this investigated internally to ensure it does not occur again. ^Emaan
Pleasant experience with
Easy to find what I wanted. Changing rooms comfortable. Always a pleasant experience at John Lewis.
14 July 2026
Great customer service from the aqua de…
Great customer service from the aqua de parma stand. Assistant was brilliant and patient.
Helen i think it was coulsnt have been more helpful
14 July 2026
Great service
The item I wanted was out of stock so set up a notification to let me know when it was available, I received a notification and purchase the item straight away and it arrived two days later. Great service and competitive prices.
14 July 2026
Dear John Lewis
Dear John Lewis, your customer experience team really surpassed themselves. Having discovered, after a lapse of three months (my fault), that only part of a delivery had taken place, the team jumped to it and within a week the missing part had been delivered and installed. I could not have asked for more. My thanks to Paul who made all this happen. Gold stars all round.
14 July 2026
I enjoyed my visit to John Lewis and…
I enjoyed my visit to John Lewis and found my interactions with the staff very helpful and friendly.
14 July 2026
Paradox Wide fitted Beige Sandals
I wasn’t impressed with these sandals. Although I ordered the wide-fit version, they were far too wide for my feet and didn’t provide a good fit. The material also looked very plastic-like, which made them appear cheap and less attractive than they did online. Unfortunately, they didn’t look good on, and I really should have returned them.
14 July 2026
Then I name given customer service person was…
The customer service person was extremely slow. I was hanging on for 23 minutes as she struggled to make herself understood( very strong South African accent) & operate the system.
14 July 2026
Reply from John Lewis
Hi Lesley, Thank you for taking the time to share your feedback. I completely understand your frustration, and we take your concerns seriously. We appreciate you bringing this to our attention so we can look into the matter further and provide training where necessary. ^Holly S
The partner who served us was excellent
14 July 2026
Very helpful assistant
18 July 2026
John Lewis has an excellent range of…
John Lewis has an excellent range of quality kitchenware in store. I was as able to purchase a kitchen utensil that was of better quality than the one that I had. Friendly staff and helpful.
14 July 2026
Outrageously Poor Service
Outrageous. I bought a £1800 Sony TV less than four months ago which has just failed and JLP refuse to replace. Instead offering a repair that will take up to 28 days from the point i'm offered an appointment.
When i asked to escalate - i was met first with a flat refusal and then the anonymous manager refused to speak directly with me.
This is not good enough - a premium brand tv from an organisation that sells its brand on service. Never again
18 July 2026
Unprompted review
Reply from John Lewis
Hi, Thank you for taking your time to write a review. I'm really sorry to hear there is an issue regarding your TV however, I'm keen to find out more for you. Can you please email us at tell.us.more@johnlewis.co.uk with your full name, address and order number and we will be happy to discuss this further. ^Holly S
It is always a pleasure browsing and…
It is always a pleasure browsing and buying in John Lewis at WGC. The shopping environment is relaxing and the staff very friendly.
It is also nice to get a bargain in the sale!
7 July 2026
It’s a great shopping experience with…
It’s a great shopping experience with knowledgeable staff who can talk with authority about the items they sell , also good value for money generally
14 July 2026
First class delivery and assembly…
First class delivery and assembly service and fantastic quality product for the price!
14 July 2026
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