Always excellent from the ordering process through delivery to the product.

Excellent service and a very wide variety of products

I'm very rarely disappointed by a trip to John Lewis, whether I'm going in for something specific or just having a browse because I'm nearby. To be honest, my local store is about the only reason I still go into the city centre!
The staff at Leicester are always friendly, helpful and know their stuff, which makes a big difference.
The Personal Styling service is brilliant if you're looking for something specific, whether that's clothes or home furnishings. It's free, easy to book and I'd happily recommend it.
The online shopping experience is great too. Click & Collect is particularly good, with clear updates and reliable tracking from start to finish.
The quality of the products is consistently high.
My only real disappointment is that they've dropped the Kin womenswear range. I loved that range and design, and I don't think there's anything else in-store that quite fills that gap.

I found the products I wanted easily enough. Placed the order. Great email communication in relation to delivery. One parcel actually arrived a day earlier, which was great.

There was a swimsuit sale and just could not resist buying some costumes for my sister as a surprise.
The items arrived early and look great. I am sure she will enjoy wearing them. And I am very pleased with the price I paid for 3 costumes.
They arrived well within the stated delivery date.
Thank you John Lewis.

I bought a neck fan from John Lewis recently and am very impressed with it. A choice of three speeds and quick recharging via USB socket rather than batteries is very useful and cost-effective. Delivery was very quick and it was well-packed and also has a comprehensive instruction booklet. In this very hot weather it is very effective and I am glad I bought it!

Ordering from John Lewis and collecting from Waitrose is so easy, simple and efficient. The parcel arrived earlier than the pickup stated which was an added bonus.

The John Lewis website is extremely easy to select what you are looking for and keeps you updated on offers and items that might be of interest to you from your previous orders

The layout of the store, ease of going about locating the stuff I'm looking for. And knowing that an assistant is available on request.

I have bought quite a few items from you recently and have been very pleased with the items sent.
The delivery is always very good and arrives on time.
Thank you.

Not a regular JL shopper but do pop in to the store in my neighbourhood when there’s a sale on.

I was very pleased with my purchase which was less expensive than I expected.

Overall very pleased with John Lewis.

Quality products.
Ordered online Day 1 for Click and Collect.
Collected from local shop the following afternoon, all very efficient.
Would recommend.

Bought a TV with the promise of a £200 e. voucher. Having done so contacted the customer service about how to claim. The advisor practically accused me of lying as he knew nothing about any offer. So to claim it I had to send photographic evidence. Had to drive 25 miles to Cheadle store. There no one knew anything about the offer. Eventually after half an hour wait an assistant finally found the offer and advised me accordingly. Totally .

My first order was not delivered to me but said it was signed for at a different delivery item. I spoke to John Lewis who were brilliant and re-ordered it for me with a day and time named delivery. However it did not arrived and I had no communication. I then received an email saying it had been refunded. I spent another 50 minutes to J Lewis saying I had wanted the items and not a refund but they said I would have to order again. I went on line to order again and found that not only had I lost the current £30 discount offer on the £429.99 item but it had also been increased by £100 to £529.99 in 7 days! I could not spend any more time phoning John Lewis so I ordered it from another company for £429.99 the ongoing price.
John Lewis have always been brilliant and we have used them for all purchases because their electrical products carry a 2 year guarantee. Something went very wrong this time. We will try them again as the Customer Service partners are exceptionally good.

I used to love a wander around John Lewis but recently have been put off by the amount of dogs in the store...
I have dogs licking my legs & barking at us??
Two members of our family are extremely allergic to dogs and now can't visit the store.
John Lewis doesn't stock silver cleaner now as they don't have space??

Firstly, I wanted to buy two pairs of curtains and I was only able purchase one at a time. After buying one pair they went out of stock so couldn’t buy second one.
I planned to return as needed two.
Delivery was 5 days late with no updates.
On delivery, the packaging for the curtains was crumpled and old. They looked like they’d been stuck in a cupboard for years. I tried to use the chat facility but couldn't get lower than number 10 in the queue. So gave up.
I returned to be told they wouldn’t accept because of the packaging! They also said they weren’t the curtains I’d ordered! I rang to discuss and was finally refunded after explaining they’d arrived like that.
Don’t think I’ll purchase from here again

This coat has a lovely feel to it, good wool content. Bought medium as I would normally and it fits fine and looks great.
Usual straightforward ordering and very prompt free delivery as always with John Lewis.
Happy days.

Quick delivery of the item. It wasn’t suitable for fit so I returned it to John Lewis. This was an easy and quick way. The item was refunded as expected.