I love my local Waitrose, a pleasure to shop. Not always stocked with what I need, but always clean & friendly staff.
I often have money off vouchers but not always available.
Produce great quality.

My order was cancelled… as it was a birthday gift for my son … this really wasn’t on!!!

Excellent advice given regarding choice of purchase.

We bought two items. The lovely lady in the furniture Dept was brilliant, as she has been for years. On our second buy (in the tech shop), we had quite a detailed query on a relatively inexpensive item and one of your partners could not have been more helpful. We'll done JL.

I always shop at John Lewis , you could say penny for penny, pound for pound they are the best value around. My home looks like John Lewis , perhaps that’s why I feel so comfortable in the store.

Delivery arrived on time.

What on earth do you have to do to get a response from John Lewis? I didn't receive items as part of my collect by car purchase today and despite two calls and around an hour on the phone to the John Lewis 'team member' who is actually employed by an external company, I still have no satisfactory answer. John Lewis - your inability to take calls yourself anymore is seriously damaging your reputation!!!

Regular John Lewis customer. One of the very few Retailers in my area that still present quality products at fair prices, but most importantly, offer knowledgeable service with a smile.

Brilliant service, kept up to date with delivery, items of high quality.

Definitely use again

Excellent caring customer service. Very quick delivery service which informed me of progress from start to finish.

There was a problem with only half of my order arriving when it stated both pieces were in the package . A bit of a problem as it was a tankini!!! Customer services dealt with the problem promptly and the bottom half was sent click and collect . Very efficient

Best display , quality & prices. Thanks

Unfortunately John Lewis are now using Ervi for delivery, so thats the last time I shop online at John Lewis. Shame as I like John Lewis, but Evri is the worst delivery service in the UK, so have to score John Lewis the same, as delivery is obviously a key part of any online shopping experience. RIP John Lewis.

JL staff were polite.curtious and knowledgeable and answered all my questions clearly.

Always knowledgeable , polite staff ready to help. It’s a pleaded to shop in John Lewis .

Very helpful staff and they above and beyond as they searched for a bag for the hairdryer which was free.

Well priced
In stock
Good communication
2 year warranty
Well packaged

The assistant was helpful and quickly picked up my likes and dislikes

The advisor I dealt with in the John Lewis store was fabulous, such a contrast to the dreadful experience with the call centre earlier in the day, as a result of I had almost decided not to go ahead with my purchase of garden furniture.
John Lewis, you need to upskill your call centre the concept of customer service isn’t something they seem to have any awareness of.