I've given JL 4 stars, for their shopping experience & excellent service. However, giving their 'Place to Eat' to a third party to run & cater is an extremely big mistake. We've sampled the range at o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This would have been a 5 star review as odering the item, delivery time, the quality of packing and the item where all as require. Unfortunately the carrier delvered item to the wrong building. JL's... See more
Fast delivery, good quality, delivered in 2 separate deliveries.one driver rings bell and is gone before I get to the door, the 2nd driver actually waits for me to answer the door, I would say this is... See more
Got an item of clothing I really love. However there was a long queue for the fitting rooms and for the till. People in the queue were called over to use the lingerie fitting rooms, which then prompt... See more
Company details
About John Lewis
Written by the company
Welcome to the official Trustpilot profile for John Lewis.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Shop new season trends in homeware, furniture and fashion at John Lewis.
Discover the latest beauty products and browse must-have electricals, including iPads and TVs on the website. Find gifts and much more in-store.
Find a store near you using the Store Locator
Check out our Special offers
Contact our Customer Services
OUR SERVICES AND EXPERIENCES
MEN'S FASHION
WOMEN'S CLOTHING
HOME & GARDEN
Written by the company
Contact info
1 Drummond Gate, SW1V 2QQ, London, United Kingdom
- 03456 049 049
- www.johnlewis.com
4.0
Great
104K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found some great pasta dishes at a…
I found some great pasta dishes at a reduced price because they were seconds, but I couldn't see any defects.
18 July 2026
The hand held fan is amazing
The hand held fan is amazing! It was such a treat wandering around the Cheltenham branch before we bought it - there are too many tempting things to buy - well done John Lewis! The fan has been picked out as the no 1 hand held fan this summer in the Times newspaper! 🙂
14 July 2026
Sale, Delivery and installation of new Sony bravia 9
1) Arrived on time, installed it.
But I was informed that this latest Sony Bravia 9 65in TV did not have an optical plug to connect to my Bose soundbar. I was told to get a HDMI Lead.
Sceptical, I had a good look at the ( complicated) back panel and sure enough THERE WAS a plug hole marked optical.
2) There was a SONY pre order incentive of a £300 cashback and a free smaller TV J Lewis that the salesman showed me.
But when the sales invoice and confirmation came there was no mention of it.
Took a while for them to put it right
14 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery men refused to take the…
Delivery men refused to take the packaging from my item back for recycling, although it states this is what they'd do.
I called c/s who advised i would have to pay for this 'service' although it doesn't state this anywhere on my order. Although I called ahead to advise of the several flights of stairs in our home, I ended up carrying part of my order up my stairs. They pushed one part of my order up my newly painted stairs instead of lifting it up although there were two of them. Very unprofessional from John Lewis..I expect better.
14 July 2026
Reply from John Lewis
Hi Terry,
Thank you for taking the time to leave us a review. I am incredibly sorry to hear about your recent delivery experience; this certainly doesn't reflect the high standards we aim to uphold at John Lewis.
It is very disappointing to learn that our delivery team refused to remove the packaging and that your newly painted stairs were marked when they pushed your item instead of lifting it. I completely understand your frustration regarding the conflicting advice you received about the recycling service, especially after you had called ahead to advise of the stairs.
Your feedback will be shared with our delivery management team to ensure this is addressed. ^Steph
Bought a coffee machine
Bought a coffee machine. Broke after 3 months. It’s on a ‘repair guarantee’ which means they take 2 weeks to mend it. Essentially useless because what are you meant to do for 2 weeks. The point of John Lewis is the guarantee. Now realise the guarantee is useless
18 July 2026
Unprompted review
Reply from John Lewis
Hello Adam, We're truly sorry to hear about the issue with your coffee machine and the inconvenience the repair process has caused. We understand your frustration regarding the guarantee. We are always working to improve our services. To allow us to escalate this with our Technical Support Team could you please email tell.us.more@johnlewis.co.uk a copy of your review, your order number, full name and billing address including postcode. Many thanks. ^Danielle
Ordered one day and part of the order…
Ordered one day and part of the order arrived the following day. The 2nd part is already with the Courier, so very impressive John Lewis. Thank you
14 July 2026
The third floor cafe in John Lewis…
The third floor cafe in John Lewis Cambridge is no longer run by John Lewis apparently. The first time we visited following the change I was told about the change and that they will no longer be scanning my partnership card. However, the second time we went my friend who paid was asked for her partnership card. It’s mostly run by very young folks who have no idea. The range of foods and cakes available has greatly reduced. Previously my husbands bacon brioche contained 4 rashers of bacon. Now brioche are no longer available, you just get a dry white bap and two rashers of bacon. Poor quality and quantity
28 June 2026
Reply from John Lewis
Hi Annie, thanks for your review, and we appreciate your feedback, which will be shared with the Catering Manager. ^Gina
The seemless service
14 July 2026
good value product but more staff availability would have improved the experience
bought Laura Mercer foundation reduced at JL Solihull... as it was the only one and couldn't find any testers/concession counter or anyone to serve/ask. Bought it and am happy with purchase but would have been helpful if more assistants available.
20 June 2026
Fast quarantined delivery Fast quarantined delivery, had order a size which did not fit. The replacement was done and shipped to me within two days. I had a party that I needed to wear the clothes
Fast quarantined delivery, had order a size which did not fit. The replacement was done and shipped to me within two days. I had a party that I needed to wear the clothes ( specific colour). I am very great full for the Exchange service. Much appreciated
14 July 2026
Varied experience with customer service
Only 4 stars as had issues with tv and initial contact with customer service wasn’t ideal. Has since improved a lot.
14 July 2026
As always John Lewis staff were more…
As always John Lewis staff were more than helpful and helped us make a decision as we were overwhelmed by choice
14 July 2026
I always love shopping in John Lewis
I always love shopping in John Lewis, the products and service are a cut above the rest. I recently went to the estee lauder counter in Cardiff store and was helped by the most wonderful lady. I should have taken her name as she was really brilliant. I needed an eyebrow pencil and she took the same to help me choose the right shade and ensured that it suited my coloring. She was super helpful with other products too so am really grateful for her wonderful service
14 July 2026
I love my local Waitrose
I love my local Waitrose, a pleasure to shop. Not always stocked with what I need, but always clean & friendly staff.
I often have money off vouchers but not always available.
Produce great quality.
14 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.