Competitive prices backed up by quality customer service including the prompt and efficient delivery and installation of the appliances.

Very helpful any queries are always answered. Good service.

Staff are friendly and professional towards you. The bra's I thought I needed, I was wrong with my decision. The assistant made the perfectly right decision. I'm so happy. The bra's are very comfortable.
Thank you so much x

As always john lewis has great products and great service, so much better to shop in person

I have found it impossible to get on the website to redeem my gifts

Poor customer service, drinking glasses ordered 16 June for click and collect from local Waitrose. When unpacked 2 were chipped. Have emailed JL several times still waiting to hear from them, now 19 July and still nothing. Not what JL promise and despite being a loyal customer for more years than I care to admit, would probably think twice before buying from them again.

Following JL’s response to my review I have been in touch with customer services and am hoping for a speedy resolution.

John Lewis is not the wonderful store with great customer service that it used to be . Like everyone else it has outsourced its customer service to foreign call centres and there are two main problems with this . 1) language barrier 2) lack of empathy. I had a mattress for two days protected by a new waterproof protector and they refused to exchange it because I hadn’t bought one of their protectors. This was absolutely not explained to me at the store in Bluewater when I purchased the mattress. They have not only lost my custom but all my friends and family and people I meet will now know that John Lewis is broken . I’ve had much better customer service from a budget bed store

Edit update : I telephoned the number you gave me Steph and spoke to a guy who (after lecturing me about reading small print) has reinstated my right to have a 60 day comfort trial so I will adjust my score accordingly.

John Lewis are consistently reliable as a retailer for quality, style and customer service. They continue to be my go to, first choice when I’m shopping for clothes, home ware and gifts. It’s great they have brought back the ‘never knowingly under sold’ promise. Delivery is usually prompt and returns are sorted in a timely manor with no fuss.

Effective and efficient service from start to finish.
Delivery and installation prompt and efficient, fridge freezer was delivered and installed, old one removed within the space of one hour.

Easy browsing experience resulting in a considered purchase.
Having both attentive staff and great product range makes JL a winner

From the start to finish, the whole experience was excellent. We went to the shop in Blue water. The salesman was excellent he was very helpful. Everything was delivered on time. we love the product.

Excellent online shopping experience from start to finish. The website was easy to use, ordering was straightforward, and my item arrived quickly and well packaged. Great quality product and excellent service as always. I wouldn’t hesitate to shop with John Lewis online again.

Delivery service and the two guys delivered the chest of drawers and bed side cabinet were absolutely amazing.

I had a great experience with a replacement order. The original order was'lost' by the courier company, DHL, that was supposed to deliver the item. They told me to refer back to John Lewis. JL customer service was excellent and I was able to get my item expeditiously, through a different courier.

Everything went smoothly and no issues

Always very helpfull The thing that I wish the company would price things individually

Friendly helpful and knowledgeable staff

The care, support, and precious time given by the staff member who helped my wife and I decide on the colour and fabric of the drapery we bought for the lounge

Purchased the item I wanted. Staff very helpful and polite

Helpful, knowledgeable staff and value for money