I ordered a cabin case in there sale the payment was accepted and I was sent a email telling me it was cancelled.Very disappointed with the service.

Very helpful staff

Great selection and easy to purchase speedy delivery

As usual for John Lewis, great service and delivery. Also, I was delighted to get shoes at a reduced price which was great.

Jane very helpful and knowledgeable, you are very fortunate to have her representing JL.

Easy ordering, good value for money and excellent returns policy.

John Lewis staff/members used to be a joy, friendly and helpful. Unfortunately not the case now. I couldn’t find anyone to help me with a George Jenson frame so had to wait at the checkout to ask. A member of staff was called for and met me at the department. The item I wanted, a gift, was the last one and on display. The staff member then produced the box for the item and handed the empty box to me. I expected her to place the frame in the box so that it was fit for sale but no, apparently that’s down to the customer. Between that and the outsourcing of the customer service to another country, John Lewis just isn’t special anymore. Sad.

Easy to use and decent purchase and price

It is always a pleasure to visit my local John Lewis branch. Friendly and helpful Partners.

Friendly shop - not hassled or rushed
Helpful staff and I like the stock

I found some lovely curtains in the sale.
The assistant in the Glasgow store was so helpful helping me locate them and choose the right size drop and width. I’ve always loved John Lewis but this kind of attention to service really stands out.

Reliable,efficient click and collect service from John Lewis. Excellent selection of products. JL is my go to store for women’s clothing

Finally found what was wanted...a proper towelling bath robe. Ordering was easy, delivery was swift, robe gratefully received. Then found it was replacing a JL robe bought several years ago. Brilliant.

Seek medical advice? How dare you! You are attempting to divert from the toxic nature of your mattresses.
I have had asthma since childhood, it is mild and well managed, as I wrote! I have daily medication for it, which is of the lowest potency as my asthma is mild, and an emergency medication (Bricanyl)
The Simba mattress is so toxic I had to use the Bricanyl once each night for a week!
Worse than COVID!
In the literature that comes with the Simba mattress I bought online from John Lewis it says there may be a 'slight smell' which is 'completely normal and will dissipate over 24 hours'
John Lewis claim the 'slight smell' is safe. None of that is true.
The fumes (outgassing) from my new Simba mattress are extremely toxic. Each night (10 so far) since it arrived I have woken having to use my emergency asthma medication; that only happened one night when I had serious COVID in 2021.
My peak flow (measure of lung power) was down to 200 each morning for the first week and is still only 250 after ten days; it is normally 350-375 and only got as low as 250 when I had COVID!
In an email from John Lewis admitted that "The smell is typically most noticeable when the mattress is first unpacked and, in most cases will reduce significantly within a few days"
That is not true either! It is now ten days and it still stinks and is still making my asthma worse.
My asthma is mild and well managed; if it does this to me I dread to think what it could do to anyone with severe asthma or COPD

Excellent product, easy website, arrived as promised and collected with ease.
Pleasant assistance all round.

I’m extremely disappointed with my recent experience purchasing a Bosch fridge freezer from John Lewis. I selected my delivery date, and my son arranged to take the day off work to be home for it. I received the 3‑hour delivery slot the day before, and everything seemed fine.

During the scheduled delivery window, the tracking link suddenly showed “there has been a problem” with no explanation. Shortly after, it updated again to say the delivery had been cancelled with absolutely no communication from John Lewis. No text message, no call, no email, nothing.

When I phoned customer services, the adviser had no explanation at all. She couldn’t give me a single reason for the cancelled delivery and simply speculated about possible causes, which was even more frustrating. The earliest re-delivery date she could offer was a week later, which is completely unacceptable given the circumstances.

To make matters worse, she told me I’d have to contact them after delivery to request a goodwill gesture, which feels like John Lewis pushing the burden back onto the customer rather than taking responsibility.

Overall, this has been a very poor experience with a lack of communication, explanation, and no urgency or support. Not what I expected from John Lewis at all, having been a loyal customer for many decades.

I have shopped at J Lewis for over 40 years always been very satisfied with the quality of everything
Their customer service is efficient. the team very helpful always at rectifying any problems
Thank you All

The whole experience was very good. Bought a watch and then went for some lunch in the restaurant and the food was excellent.

There are very few cashiers and you have to go traipsing around the store looking for them. Also the toilets on 2 of the floors have been out of order for several weeks now and again you have to go wandering from floor to floor looking for a toilet. They haven’t even put a notice on the doors to say which toilets are working. All this takes up valuable time and is actually putting me off going to the shop in the future.

Competitive prices backed up by quality customer service including the prompt and efficient delivery and installation of the appliances.