Rhys is a very good salesperson at no point did we feel rushed or pressured when dealing either face to face or by phone/ e mail. On collection he went through all the must know things on the car be... See more
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Review summary
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Reviews shaping this summary
This is the 10th Honda we have purchased from John Banks. Staff are always polite, very knowledgeable & do not push to make a sale. We felt that our requirements & views were listened to & more infor... See more
Company replied
This was the second time we’ve used John Banks Suzuki in Bury St Edmunds both times to buy a Vitara this time a new one. They’re an excellent family business. David Boor there sales specialist communi... See more
Company replied
We were so impressed with the service we received when we bought a used Suzuki last year that this week we went to look at a newer used model and ended up buying a brand new car! No sales pressure -... See more
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Company details
Written by the company
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Contact info
Kempson Way, IP32 7AR, Bury Saint Edmunds, United Kingdom
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
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Great car and no pressure
Marian was very helpful in guiding me through the options for electric and hybrid cars. He listened to my preferences, explained the differences clearly, and made good recommendations without any pressure. I appreciated his quick responses and the effort he put into helping me choose a car that suited my needs.
6 June 2026
Unprompted review
Reply from John Banks Group
Dear Yasmin
Thank you for taking the time to leave us such a fantastic five-star review.
We're delighted to hear that Marian provided you with such a positive, informative and pressure-free experience. Taking the time to understand each customer's needs, explain the available options clearly and offer honest advice is exactly the approach we strive for.
It's wonderful to know that Marian's responsiveness and knowledge helped you find the right electric or hybrid vehicle for your requirements. We'll be sure to pass on your kind comments to him—they'll be greatly appreciated.
Thank you for choosing John Banks. We wish you many happy miles in your new car and look forward to welcoming you back in the future. John Banks Hyundai
Amazing 5 star customer service!
Amazing 5 star customer service from Matt Thornhill at Ipswich John Banks ! First class service all the way working with my dad to get exactly what he needed to do for his new car purchase! Cannot praise this guy enough ! Thanks to Adrian also his manager !
29 June 2026
Unprompted review
Reply from John Banks Group
Dear Kirsty Thank you so much for your fantastic five-star review.
We're absolutely delighted to hear about the amazing service you and your dad received from Matt Thornhill. It's great to know that he took the time to understand exactly what was needed and made the whole purchasing experience first class from start to finish.
We'll also be sure to pass your kind comments on to Adrian. Our team takes great pride in delivering excellent customer service, and it's always rewarding to receive such positive feedback.
Thank you for choosing John Banks Suzuki Ipswich. We hope your dad enjoys many happy and safe miles in his new car, and we look forward to welcoming you both back again in the future.
Excellent service
Visited John Banks Suzuki Ipswich for MOT. It was straightforward from booking through to MOT and took the time to explain everything clearly. Always my preferred garage for honest advise and looks after my car well.
12 June 2026
Unprompted review
Reply from John Banks Group
Thank you for your fantastic review and for choosing John Banks Suzuki Ipswich for your MOT.
We're delighted to hear that everything was straightforward from booking through to completion and that the team took the time to explain everything clearly. Providing honest advice, transparent service, and looking after our customers' vehicles as if they were our own is something we take great pride in.
It means a great deal to us that you consider us your preferred garage, and we truly appreciate your continued trust and loyalty.
We look forward to welcoming you back for your next service or MOT. Safe motoring from everyone at John Banks Suzuki Ipswich!
Motorcycle Mechanical issues
I went to JB BSE for a service and valve clearance on a motorcycle. However, this turned out to be a protracted and unfriendly experience. My bike was retained for a period of 6 weeks, I had to call several times to chase them up and the information was vague and unhelpful.
My experience with them ended up with me sending an email advising about my legal rights and suddenly, the motorcycle was repaired within 2 days.
I feel that their staff have more experience with technology as opposed to mechanical issues, as it should not have taken such a long time to repair and I should also have received regular updates on progress. To be honest, I believe that they were incapable of solving the problem and should have advised me at inception.
Please be aware if you want a mechanical issue on a Honda CBR 1000 RR (06) or any older model of motorcycle.
1 April 2026
Unprompted review
Reply from John Banks Group
Thank you for taking the time to share your experience.
We are genuinely sorry that your visit did not meet the standards that we expect to deliver and that the repair took significantly longer than either you or we would have wanted. We fully appreciate how frustrating it is to be without your motorcycle for an extended period, particularly when communication does not meet expectations.
Whilst some diagnostic and mechanical faults on older motorcycles can prove more complex than initially anticipated—particularly where parts availability and fault tracing are involved—we recognise that this should have been communicated to you more effectively throughout the process. Regular updates are an important part of good customer service, regardless of how complex a repair may be.
We are pleased that the motorcycle was ultimately repaired and returned to you, but we regret that the overall experience left you feeling disappointed. Your feedback has been shared with our management and workshop teams so that we can continue to improve our communication and customer care.
John Banks Honda Motorcycles has represented Honda for many years and our manufacturer-trained technicians work on motorcycles of all ages, from the latest models through to older machines. Whilst some repairs inevitably present greater technical challenges than others, we remain committed to resolving them professionally and keeping our customers informed throughout the process.
Thank you again for your feedback. We wish you many miles of safe and enjoyable riding.
I visited John Banks Hyundai Cambridge…
I visited John Banks Hyundai Cambridge for a test drive and was greeted by Marian, who welcomed me with a warm smile. He was friendly and professional as we discussed options for choosing the right vehicle. I decided on the Tucson N Line hybrid 239 after he shared honest advice and helpful guidance. He clearly has a lot of knowledge about cars and provided trustworthy information throughout the process. The car itself is impressive, and I left feeling really pleased with my choice.
24 June 2026
Unprompted review
Reply from John Banks Group
Dear Mr Saffer,
Thank you for taking the time to leave us such a wonderful five-star review.
We're delighted to hear that your MOT experience at John Banks Suzuki Ipswich was straightforward from start to finish. Making the booking process simple, carrying out the work efficiently, and taking the time to explain everything clearly are all important parts of the service we aim to provide.
It's especially rewarding to know that we've earned your trust as your preferred garage. Your comments about our honest advice and the care we take with your car mean a great deal to the whole team.
Thank you for your continued support. We look forward to welcoming you back to John Banks Suzuki Ipswich for your next visit.
The entire process was straightforward
The entire process was straightforward, with clear timelines provided at each stage. Communication was consistent, and I was kept informed throughout. There were no unexpected complications, which made the experience much easier to manage.
23 June 2026
Unprompted review
Reply from John Banks Group
Thank you for taking the time to leave us a five-star review.
We're delighted to hear that you found the entire process straightforward and that our team kept you informed every step of the way. Providing clear communication, setting realistic expectations and ensuring a smooth, hassle-free experience are all things we strive for.
It's great to know that everything went to plan and that there were no unexpected complications. We really appreciate your feedback and look forward to welcoming you back to John Banks again in the future.
Very straightforward process from start…
Very straightforward process from start to finish. Staff very helpful.
24 June 2026
Unprompted review
Reply from John Banks Group
Dear Mr Miller,
Thank you for taking the time to leave us your five-star review.
We're delighted to hear that you found the whole process straightforward from start to finish and that our team was helpful throughout your visit. Providing a smooth, hassle-free experience with friendly and knowledgeable service is exactly what we aim to deliver.
We really appreciate your kind comments and your support. Thank you for choosing John Banks, and we look forward to welcoming you back again in the future.
Best regards, Robin and Team at Honda Cambridge Service Division
I have had nothing but first class…
I have had nothing but first class service from John Banks Colchester, during my purchase of a scooter and subsequent visits. The staff are friendly and very efficient. Free coffee is a bonus!
23 June 2026
Unprompted review
Reply from John Banks Group
Thank you for taking the time to leave us such a fantastic five-star review.
We're delighted to hear that you've received nothing but first-class service from the team at John Banks Honda Motorcycles Colchester, from purchasing your scooter through to your subsequent visits.
It's wonderful to know that our friendly and efficient team has made such a positive impression, and we're pleased you've been enjoying the complimentary coffee too – it's all part of making every visit as welcoming as possible!
Thank you for choosing John Banks Honda Motorcycles Colchester. We truly appreciate your support and look forward to seeing you again for many more enjoyable rides and visits in the future.
Best regards,
The John Banks Honda Motorcycles Colchester Team
The team took the time to explain…
The team took the time to explain everything clearly, which made the process straightforward. They kept me informed throughout, so I always knew what was happening. Whenever I had questions, they answered them patiently and in detail. It was exactly the level of support I needed. Great service as usual.
19 June 2026
Unprompted review
Reply from John Banks Group
Thank you for your fantastic five-star review.
We're delighted to hear that you found the whole process straightforward and that our team took the time to explain everything clearly. Keeping our customers informed throughout their journey and making sure every question is answered is something we pride ourselves on, so it's wonderful to know this made such a positive difference to your experience.
Your comment, "Great service as usual," means a great deal to us and lets us know we're consistently delivering the standard of service our customers expect.
Thank you once again for your continued support. We all look forward to welcoming you back to John Banks Suzuki Ipswich in the future.
Best wishes,
Adrian and the Team
John Banks Suzuki Ipswich
the day went as planned
the day went as planned, from picking up temporary car, to picking up vehicle after service.
18 June 2026
Unprompted review
Reply from John Banks Group
Thank you for taking the time to leave us your five-star review.
We're delighted to hear that everything went exactly as planned, from collecting your courtesy vehicle through to picking up your Alpine after its service. We know how important a smooth and well-organised experience is, and it's great to know our team delivered that for you.
Thank you for choosing John Banks Alpine Cambridge for your servicing needs. We truly appreciate your feedback and look forward to welcoming you back for your next visit.
Best regards,
The John Banks Alpine Cambridge Team
All the staff were helpful and…kind
All the staff were helpful and explained everything carefully. They were friendly and professional and did not rush me at all, so I felt comfortable. Kimberly and Rhys made sure I understood everything they said (I am deaf) and I appreciated their care.
17 June 2026
Unprompted review
Reply from John Banks Group
Dear Lesley
Thank you so much for your wonderful five-star review.
We're delighted to hear that you had such a positive experience with our team at John Banks Honda Ipswich. It's especially pleasing to know that Kimberly and Rhys took the time to explain everything clearly, ensuring you felt comfortable and fully informed throughout your visit.
We believe every customer deserves a welcoming and accessible experience, and we're so pleased that the care, patience and professionalism shown by Kimberly and Rhys made such a positive difference. We will be sure to pass on your kind comments to them—they will be delighted to receive your recognition.
Thank you for choosing John Banks Honda Ipswich. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Best wishes,
Ed and the John Banks Honda Ipswich Team
Kymberley was super helpful
Kymberley was super helpful when looking for a Vauxhalm Mokka, gave us all the time we needed and when we had decided to buy kept us informed of when the vehicle would be ready to collect, we would certainly go back to her again when we next choose to change vehicles.
20 May 2026
Unprompted review
Reply from John Banks Group
Thank you for taking the time to leave us such a wonderful five-star review.
We're delighted to hear that Kymberley was so helpful in assisting you with the purchase of your Vauxhall Mokka. Taking the time to ensure our customers never feel rushed and keeping them informed throughout the buying process is exactly the level of service we strive to provide.
It's fantastic to know that Kymberley's communication and support made your experience such a positive one, and we'll be sure to pass on your kind comments to her. She'll be thrilled to know that you've said you would return to her when it's time to change your vehicle again.
Thank you for choosing John Banks Honda Ipswich. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Best wishes,
The John Banks Honda Ipswich Team
The handover process was great
The handover process was great, and everything felt well-organised. I felt looked after throughout, and the whole experience was comfortable. Collection of the vehicle went smoothly with no issues. It all worked out just as expected.
20 June 2026
Unprompted review
Reply from John Banks Group
Dear Mr Routley,
Thank you for your fantastic five-star review.
We're delighted to hear that your handover experience at John Banks Honda Motorcycles was so well organised and that everything went smoothly from start to finish.
It's great to know you felt looked after throughout the process and that collecting your motorcycle was comfortable and hassle-free. We work hard to ensure every handover is enjoyable and memorable, so it's wonderful to hear that everything met your expectations.
Thank you for choosing John Banks Honda Motorcycles. We wish you many safe and enjoyable miles on your new bike and look forward to welcoming you back again in the future.
Best wishes,
The John Banks Honda Motorcycles Team
The dealership was quite supportive and…
The dealership was quite supportive and ensures an excellent customer satisfaction doting the Is and crossing the Ts
18 June 2026
Unprompted review
Reply from John Banks Group
Dear Akintunde,
Thank you for taking the time to leave us your wonderful five-star review.
We're delighted to hear that you found Brendan Schrama and the team at John Banks Alpine Cambridge to be supportive throughout your experience. We pride ourselves on delivering excellent customer service and ensuring every detail is taken care of, dotting the i's and crossing the t's so that our customers can enjoy a smooth and enjoyable journey.
Your kind comments mean a great deal to Brendan and the team, and we'll be sure to pass them on.
Thank you for choosing John Banks Alpine Cambridge. We look forward to welcoming you back again in the future.
Best regards,
Rob and the Team
John Banks Alpine Cambridge
The atmosphere at John Banks Suzuki…
The atmosphere at John Banks Suzuki Ipswich felt welcoming and professional. Mat was knowledgeable and approachable, making the process straightforward. The Mazda MX-5 I purchased was clearly well prepared, which left a good impression. It was an easy experience, and I'm pleased with how things turned out.
26 May 2026
Unprompted review
Reply from John Banks Group
We're delighted to hear about your positive experience at John Banks Suzuki Ipswich. Thank you for your kind review and the five-star rating. It's great to know that Mat's knowledge and approachability made the process straightforward for you, and we're thrilled that you're pleased with your Mazda MX-5.
Rhys from John Banks Ipswich was…
Rhys from John Banks Ipswich was amazing from start to finish with our car purchase. He explained everything in detail , and even set my phone up in the car before we left! He was curtious at every opportunity. Would highly recommend a visit if looking for a new or used car.
13 June 2026
Unprompted review
Reply from John Banks Group
Keith, we are thrilled to hear about your fantastic experience with Rhys at John Banks Honda Ipswich. Thank you for your kind words and the five-star rating. We are delighted that Rhys went above and beyond to assist you, including setting up your phone and ensuring you felt supported throughout the process. We hope you enjoy your new car and look forward to seeing you again in the future!
Toyota GT86
Had been looking to get a Toyota GT86 for years as part of my 30th birthday I finally decided to go for one.
Saw the ad for John Banks Honda in Ipswich and I’m pleased I did. Both Rhys and Edd were brilliant with their communication and made the buying process easy.
I felt like I was purchasing with confidence knowing the car had been well maintained and looked after. Would throughly recommend them if you are looking for a new car!
13 June 2026
Unprompted review
Reply from John Banks Group
Nathan, we're thrilled to hear that you chose John Banks Honda Ipswich for such a special purchase. Thank you for your fantastic review and for sharing your experience. We're so pleased Rhys and Edd were able to provide excellent service and make the process seamless for you. We hope you enjoy every moment with your Toyota GT86 and wish you many happy miles ahead!
Reply from John Banks Group
We're delighted to hear that you always feel well looked after at John Banks Honda Ipswich, Comfrey. Thank you for your kind words and the five-star rating!
Went above and beyond.
I was a bit unsure at first, but I ended up having a good experience with John Banks Honda Motorcycles Colchester. Tim was helpful from the beginning and even managed to match a price I found elsewhere, which I appreciated. On top of that, they fitted a battery adapter cable for me when I made my purchase. Throughout everything, I was kept in the loop, which made the process straightforward and left me feeling looked after.
1 June 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful feedback. We’re delighted to hear that Tim provided such helpful support and that the team kept you informed throughout the process. It’s great to know that the price match and battery adapter cable fitting added to your positive experience. We truly appreciate your support and look forward to welcoming you back to John Banks Honda Motorcycles Colchester in the future.
A new HRV
Having tested the HRV, we decided to purchase a new one.
With the help of Nick, the John Banks Sales Specialist, the process was easy and there was no sales pressure at any time. We were informed throughout and, on the day we collected the car, the changeover from our old to new car couldn't have been less stressful.
Would we recommend John Banks Honda, yes definitely.
11 May 2026
Unprompted review
Reply from John Banks Group
Thank you, Andrew, for your fantastic review and the five-star rating! We're thrilled to hear that Nick made the process of purchasing your new HR-V smooth and stress-free. It's great to know you felt informed and comfortable throughout. We truly appreciate your recommendation and look forward to welcoming you back to John Banks Honda Bury St Edmunds in the future.
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