Few weeks ago me and Husband went to see a car at John Banks Honda in Cambridge, the service from Aman was expectacular from start to finish, he is an true Asset to John Banks Honda, he is knowledgea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the 10th Honda we have purchased from John Banks. Staff are always polite, very knowledgeable & do not push to make a sale. We felt that our requirements & views were listened to & more infor... See more
Company replied
This was the second time we’ve used John Banks Suzuki in Bury St Edmunds both times to buy a Vitara this time a new one. They’re an excellent family business. David Boor there sales specialist communi... See more
Company replied
We were so impressed with the service we received when we bought a used Suzuki last year that this week we went to look at a newer used model and ended up buying a brand new car! No sales pressure -... See more
Company replied
Company details
Written by the company
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Contact info
Kempson Way, IP32 7AR, Bury Saint Edmunds, United Kingdom
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Straight forward no hassle
Straight forward no hassle. Just takes ages to get an appointment.
27 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your review, Grahame. We're glad to hear that your experience at John Banks Motorcycles Bury St Edmunds was straightforward and hassle-free. We apologise for the delay in securing an appointment and will strive to improve our scheduling process. We hope to see you again soon.
I've just recently bought my Honda at…
I've just recently bought my Honda at Cambridge branch, it was absolutely amazing by James. Professional treatment, very friendly customer service, accuracy and good timing during the process. I'm impressed 👏, will definitely buy my next car 🚗 at John Banks Cambridge. Thank you so much for the excellent service, I'll recommend to everyone in the future! All the best, George
13 May 2026
Unprompted review
Reply from John Banks Group
Zsolt, we're thrilled to hear about your fantastic experience at John Banks Honda Motorcycles Cambridge. It's wonderful to know that James provided professional and friendly service throughout the process, and we’re pleased that you were impressed with the accuracy and timing. We look forward to welcoming you back for your next car purchase, and thank you for your kind words and recommendation!
David the Motability car man
David the Motability car man , was absolutely brilliant. David explains everything you need to know and nothing is rushed. He really cares about you and is so very helpful. I will be recommending him to all .
17 May 2026
Unprompted review
Reply from John Banks Group
Thank you for your glowing review and five-star rating, Vikki! We're thrilled to hear about your fantastic experience at John Banks Suzuki Bury St Edmunds. It's wonderful to know that David provided such thoughtful and thorough assistance with your Motability car. Your kind words mean a lot, and we’re sure David will be delighted to hear them. We look forward to welcoming you again and appreciate your recommendations!
The team at John Banks Honda…
The team at John Banks Honda Motorcycles Colchester were professional throughout my visit. They kept me informed during the process and maintained a welcoming manner, which made the experience straightforward. I found them friendly and easy to talk to, creating a comfortable atmosphere.
13 May 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind feedback. We’re delighted to hear that the team at John Banks Honda Motorcycles Colchester provided a professional, friendly and welcoming experience throughout your visit. It’s great to know you felt well informed and comfortable during the process. We truly appreciate your support and look forward to welcoming you back again soon.
Nice place to deal...
I was a bit unsure about how things would go, but it turned out quite smooth. Dropped off my keys at reception, and everything was explained clearly. Any questions I had were answered nicely, which made me feel more at ease. The work was done on time without any hassle. It felt like they really listened to what I needed, and nothing seemed overlooked. Everything just happened as expected, which was reassuring.
8 May 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind feedback. We’re delighted to hear that your experience was smooth and reassuring, with clear communication and timely completion of the work. It’s great to know our team listened to your needs and made you feel at ease throughout. We truly appreciate your support and look forward to welcoming you back to John Banks in the future.
Excellent service and staff
Very helpful staff, very knowledgeable and not pressurised into buying. Free to look round and take your time. David Boor was particularly good
22 April 2026
Unprompted review
Reply from John Banks Group
Thank you, Sandra, for your excellent review and five-star rating! We're pleased to hear you found our staff helpful and knowledgeable, and that you appreciated the relaxed atmosphere at John Banks Suzuki Bury St Edmunds. We'll make sure to pass on your kind words to David Boor. We look forward to welcoming you back in the future!
The whole process was made really easy…
The whole process was made really easy and relaxed.
Paul Dossett guided me through all the processes from start to finish. He was very knowledgeable about the car which helped me decide without doubt.
I have had four Suzuki cars from John Banks Bury St Edmunds, now having moved to a Honda car, and very pleased to have the same confidence in the company. Highly Recommended.
30 April 2026
Unprompted review
Reply from John Banks Group
Neil, we're thrilled to hear that your experience at John Banks Honda Bury St Edmunds was so positive. Thank you for sharing your kind words and for the five-star rating. Paul Dossett will be pleased to know his knowledge and guidance made the process easy and relaxed for you. We truly appreciate your continued trust in our dealership and look forward to assisting you again in the future.
This was the second time we’ve used John Banks Suzuki BSE
This was the second time we’ve used John Banks Suzuki in Bury St Edmunds both times to buy a Vitara this time a new one. They’re an excellent family business. David Boor there sales specialist communicated clearly and was extremely helpful making the whole process of buying the new car and part exchanging our old car very straightforward. Would highly recommend, Mark.
24 April 2026
Unprompted review
Reply from John Banks Group
Thank you for sharing your experience with us, Mr Evans. It’s fantastic to hear that you’ve returned to John Banks Suzuki Bury St Edmunds for your second Vitara and had such a positive experience. We’re thrilled that David Boor provided clear communication and made the process seamless for you. Your recommendation means a great deal to us, and we hope you enjoy your new car!
Polite and professional
I booked an MOT and was impressed with the friendly and professional approach. The staff were welcoming and approachable, making the process straightforward. Despite it being a routine service, I felt valued as a customer. The environment was pleasant, and everything was handled smoothly.
1 May 2026
Unprompted review
Reply from John Banks Group
Richard, we're delighted to hear about your positive experience at John Banks Honda Motorcycles Colchester. Thank you for recognising the friendly and professional approach of our team and for sharing such thoughtful feedback. We're thrilled to know that you felt valued as a customer and found the environment pleasant during your MOT. We look forward to welcoming you back in the future!
John Banks (Honda) Bury St Edmunds
My wife and I visited Bury St Edmunds on February 27th 2026 and walked into Charter Square where John Banks BSE had placed a range of vehicles for the public to look at if they wished.
We started to look at the Honda vehicles that were there and took a particular interest in the Honda HRV Hybrid vehicle.
We spoke at length with Paul Dossett who we found to be very knowledgeable and approachable. My wife and I were particularly impressed with the fact that Paul was conversing with both of us and not just me.
We discussed various features of the HRV and we were very impressed with Paul’s overall manor plus his knowledge. He wasn’t pushy and after about 30 minutes we went on our way.
We both decided that we would be very interested in taking things further and arranged a visit to the garage itself and made an appointment to discuss things further with Paul. The date of this appointment was 3rd March 2026. We arrived at the agreed time and also briefly spoke with Paul’s sales manager who was also extremely professional.
Ultimately a deal was struck and John Banks BSE agreed to sell us a new Honda HRV Hybrid and take both our previous vehicles in part exchange.
We were very impressed with Paul Dossett.
He discussed all the trim and colour options
plus the financial options too plus a 5 year service plan and extended warranty.
He also give us details of the optional add ons like Gap Insurance etc etc to think about.
We arranged to pick up the new car on March 13th 2026. Again Paul was quite happy to again explain some of the main features of the vehicle and paired both our mobile phones to the in car system.
Paul Dossett is a credit to John Banks and is very big on the after sales support. He is very professional, knowledgeable and was a pleasure to deal with. Thanks again Paul.
We very much look forward to future visits to John Banks BSE and hopefully dealing further with Paul going forward.
Thanks again to all at JB BSE.
13 March 2026
Unprompted review
Reply from John Banks Group
Martin, we are thrilled to hear about your exceptional experience at John Banks Honda Bury St Edmunds. It’s wonderful to know that Paul Dossett provided such outstanding service, ensuring both you and your wife felt included and well-informed throughout the process. We are pleased that you found his professionalism, knowledge, and approachable manner so impressive, and it’s great to hear how smoothly every step of your journey, from initial discussions to picking up your new Honda HRV Hybrid, unfolded. Your kind words about our sales manager and the dealership team are greatly appreciated as well.
Thank you for taking the time to share such a detailed and glowing review. We look forward to welcoming you back to John Banks Honda Bury St Edmunds for future visits!
The staff were professional and very…
The staff were professional and very helpful, nothing was too much trouble for them to assist with the purchase of my new Honda Jazz car from start to handover of my new car. Thank you.
27 April 2026
Unprompted review
Reply from John Banks Group
Thank you, Shirley, for your fantastic review and five-star rating! We’re thrilled to hear that our team at John Banks Honda Bury St Edmunds provided professional and helpful service throughout your car purchase journey. We hope you enjoy driving your new Honda Jazz and look forward to assisting you again in the future!
I had a great experience and Kymberley…
I had a great experience and Kymberley was fantastic!
11 April 2026
Unprompted review
Reply from John Banks Group
We're delighted to hear you had such a great experience at John Banks Honda Ipswich, James. Thank you for sharing your kind words and for the five-star rating. Kymberley will be thrilled to know she made a positive impact during your visit. We look forward to welcoming you again in the future!
Bought our first Honda and collected…
Bought our first Honda and collected today. Seamless hand-over and extremely profession. Thank you Rhys. Will definitely check them out for our next car when it’s time.
Dr Rob
2 May 2026
Unprompted review
Reply from John Banks Group
Thank you, Dr Rob, for your fantastic review and five-star rating! We're thrilled to hear that your first Honda purchase and the handover process at John Banks Honda Ipswich went seamlessly. Rhys will be delighted to know his professionalism made such a positive impression. We look forward to welcoming you back when it's time for your next car!
The process was easy to follow and I…
The process was easy to follow and I was kept updated throughout. Responses were quick, which made things move along without delays. Everything felt straightforward, with no unnecessary steps or complications. Molly was friendly and helpful as always, which is appreciated. It’s made servicing my bikes feel more manageable than I thought it would be.
27 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind feedback. We’re delighted to hear that the servicing process was easy to follow and that you felt well informed throughout, with quick responses helping everything run smoothly. It’s wonderful to know that Molly’s friendly and helpful support made the experience straightforward and more manageable for you. Your continued support means a great deal to us, and we look forward to welcoming you back to John Banks again in the future.
Good experience from the start to the…
Good experience from the start to the finish David Boor was very helpful no pressure gave us plenty of time to decide which vehicle suited me
Vehicle ready at time arranged
27 April 2026
Unprompted review
Reply from John Banks Group
We’re delighted to hear about your positive experience at John Banks Suzuki Bury St Edmunds, Robert. David Boor will be pleased to know his helpful and patient approach made such a great impression on you. Thank you for your kind review and the five-star rating. We hope you enjoy your new vehicle and look forward to welcoming you back in the future!
Dealt with them for many years
Dealt with them for many years. Good friendly service with any small problems you have. Can be trusted.
29 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your fantastic review and the five-star rating, Keith. We're thrilled to hear that you've trusted John Banks Honda Ipswich for many years and appreciate our friendly service. It's always our goal to assist with any issues, big or small, and we're grateful for your continued support. We look forward to serving you again in the future!
Purchase of a nearly new Honda Civic from John Banks Bury St Edmunds
Having purchased two nearly new Honda's from John Banks Bury St Edmunds in the past, I had no worries about purchasing from them again. They have always given great service and I've always found the sales and service staff very fiendly and helpful, either when purchasing, or arranging a service.
The purchase of the car (ex demonstrator Civic Advance) was seemless, and there was no pushy sales pitch for other services, usually offered at the same time when purchasing a car, which was refreshing.
I always say that you don't know how good a company is, until you get a problem. After picking up my car, I noticed a small paint blemish on the bonnet that was easily missed. After contacting Paul at John Banks, I took the car back that day and the blemish was rectified to my full satisfaction within a few hours.
Would highly recommend John Banks, Bury St Edmunds without any qualms.
23 April 2026
Unprompted review
Reply from John Banks Group
It's wonderful to hear about your continued trust and positive experiences with John Banks Honda Bury St Edmunds, Michael. Thank you for sharing such a detailed review and for the five-star rating. We're delighted that your latest purchase was seamless and that our team, especially Paul, was able to promptly address the paint blemish to your satisfaction. Your recommendation means a great deal to us, and we look forward to assisting you again in the future.
Top class service at John Banks Bury St…
Top class service at John Banks Bury St Edmund’s
3 April 2026
Unprompted review
Reply from John Banks Group
We're thrilled to hear you received top-class service at John Banks Honda Bury St Edmunds, Hayley. Your five-star review means a lot to us, and we greatly appreciate your kind words. Thank you!
a very easy experience the agent was…
a very easy experience the agent was most helpful, and could not have been more helpful1
17 April 2026
Unprompted review
Reply from John Banks Group
Thank you for the wonderful review and five-star rating, Jan. We’re thrilled to hear you had an easy experience at John Banks Honda Ipswich and found our agent to be so helpful. Your kind words are greatly appreciated, and we look forward to assisting you again in the future!
Seamless experience
We had the most seamless experience purchasing my new car at Suzuki BSE, this was hugely down to David Boor being on hand for queries and we received quick responses every time we made contact. Even though this is not our local dealership we would be more than happy to come back here again. Thank you for your help and expertise! This was a very positive experience.
17 April 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Aimee. We are thrilled to hear you had such a seamless experience at John Banks Suzuki Bury St Edmunds, and that David Boor was able to assist you effectively throughout the process. It means a lot that you would consider returning despite not being local. We hope you enjoy your new car and look forward to welcoming you back in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.