Wide range of products encompassing many tastes, ease of ordering welcome but returning wasn't so straightforward as you need a returns number which in my instance never materialised. Returned order w... See more
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About JML
Written by the company
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Contact info
610 Chiswick Green, W4 5RU, London, United Kingdom
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
Replied to 34% of negative reviews
Typically replies within 1 week
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I ordered a Rotorazer 8in1 gardening…Top class JML
I ordered a Rotorazer 8in1 gardening tool I recieved it within 5days. First class service and excellent tool , started using it this week, does what is says great addition to my gardening tools.
The product looks great.
The product looks great, however the instructions are almost impossible to read (non existent) they need to be much clearer. We had to go to You Tube for clearer instructions. Delivery was great and quick.
Easy to order online and delivered…
Easy to order online and delivered quickly
Lady on phone very friendly & helpful
Lady on phone very friendly & helpful, expensive postage for long arrival hate that you use royal mail try EVRI much better deliverer, product sunglasses excellent, PLEASE don't use royal mail very bad service in my area
I purchased the JML car washer it’s rubbish.
I purchased the JML car washer read the instructions and assembled it as instructed and nothing came out of the nozzle it’s completely useless.
Excellent product. Good value
Just received my PolaOptics sunglasses. Exactly as advertised and well packaged. Very happy with this product and would certainly recommend.
Very happy with purchase.
I was happy with the product and the…
I was happy with the product and the quick despatch and the cost of the delivery.
Laging sira
Rotorazer Garden Multitool PRO.
Rotorazer Garden Multitool PRO.
Very poor build quality, plastic and metal strimmer attachments are not suitable for the job, both broke within seconds.
The length of the item makes it very difficult to get the correct angle for edging.
Changing the cut height for the grass cutter is not easy due to the incorrect sizing of the spanner supplied.
The instruction book is not easy to follow.
Packing wasn’t great
Packing wasn’t great, the case of the makeup was damaged. But products are good.
Bought the portable pressure washer and…
Bought the portable pressure washer and the soap dispenser its absolutely useless there’s is no pressure washer in it it’s like a hose pipe waste of money gave it to the kids to have water fights
No effective means of reporting a faulty product
I bought an Invictus 2 with the floor tools from the TV and it was delivered to me.. It is unusable because the dust canister opens when using the cleaner. I contacted JVC through the contact form on their website and didn't receive a reply until a few week after, The reply tells me my ticket wis being closed due to inactivity. This mail is non reply and gives me a link to click on. The link is some kind of message portal where I'm told I've emailed the wrong manufacturer and says please sign in to respond. I don't have any account with JVC to sign into and there is no button to create an account/login. I simply used their website contact form where the cleaner I purchased is being sold but It appears from their message that they are saying they are not responsible for the cleaner because they are not the manufacturer, so why not give me an email address for the people whom they say are?. I'm a 73 year old female living alone stuck with a useless cleaner that cost £119.00 and would give them no stars if I could.
The user friendly website made ordering…
The user friendly website made ordering my item so simple, the description was exact as to my order placed and the delivery schedule was impressively quick.
10/10 JML
Hit and miss over quality of products
Hit and miss over quality of products. My wife made the mistake of ordering bra’s following their guidelines. She went up a size and ordered Large only to find they were still no where near her size ( far too small ). This cost us £4.45 to return them.
Was given a day and time and was prompt…
Was given a day and time and was prompt driver was pleasant
When my items was delivered I was vert…
When my items was delivered I was vert pleased as they came fast and on time. I reccomend buying from here, you won't be disappointed.
I will be buying more fro. Here in the future.
A Brilliant piece of kit
Arrived on time excellent product works as described.
value for money speedy delivery
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